Best Western Ebbw Vale

Second time of staying as it's a very convenient location. The staff were very helpful, the only criticism I have is that the walls are very thin and the TV in the room next door was on until 4am, hence very little sleep

The room smelled of sewerage. Staff said there had been issues historically and that new pipe work had been installed. The lovely lady in reception came up, sanitised everything and it was much better. The staff at the hotel were all lovely.

Hotel looked a little tired, the breakfast was a bit disappointing but beds comfortable amd room clean.

Overall, the check-in and check-out processes were smooth and professional. Check-in was straightforward – I was given a simple form to complete, and everything was handled efficiently. Unfortunately, the stay itself was very disappointing. The room was on the ground floor with windows facing the car park, and it was extremely noisy throughout the evening and much of the night. People were constantly coming and going, making it very difficult to sleep. The main reason for paying for a hotel is to get a good night’s rest, and unfortunately that didn’t happen. Comfort was extremely poor, and I would rate it around 1 out of 10 because we barely slept. The other major issue was the housekeeping. The room had been booked for two people, but there were not enough towels or tea and coffee supplies. We had to go to reception to ask for towels, tea, sugar and other basic refreshments. These are standard amenities that were advertised as part of the room and included in the price, so guests should not have to request them. It was frustrating and inconvenient. These were two significant issues that seriously affected our stay. While the staff at reception were professional, the lack of sleep and the poor housekeeping meant the experience was not enjoyable. Because of this, I would definitely not stay at this hotel again.

Tranquille petit parking Chambre refaite mais un peu petite Bon hôtel pour passage