Grand Royal Hotel O'Hare Chicago
From
282 US$
/nat
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From
282 US$
/nat
Om dette overnatningssted
Holiday Inn Chicago - Elk Grove ligger i Elk Grove Village og er ikke langt fra Rainbow Falls Waterpark og TopGolf Chicago. Dette hotel ligger ikke langt fra Pirates Cove Childrens Theme Park og Alexian Brothers Medical Center, Elk Grove V...
Lokation
Holiday Inn Chicago - Elk Grove ligger i Elk Grove Village og er ikke langt fra Rainbow Falls Waterpark og TopGolf Chicago
Privat badeværelse
Køleskab
Rengøring
Mikrobølgeovn
Hårtørrer
Bruser
Lokation
1000 Busse Rd, Elk Grove Village, Elk Grove Village, Illinois, USA
Gæsteanmeldelser
6.5
Behagelig
Baseret på 36 verificerede anmeldelser
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rejsende beskriver Grand Royal Hotel O'Hare - Chicago som en budgetvenlig ejendom under forandring med forvirrende skilte fra Holiday Inn, daterede rum og flere lukkede faciliteter, hvilket dog opvejes af bekvem adgang til O'Hare og en timeskørsel, der kan være tilfældig.
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Hvad siger gæsterne
Rejsende beskriver Grand Royal Hotel O'Hare - Chicago som en budgetvenlig ejendom under forandring med forvirrende skilte fra Holiday Inn, daterede rum og flere lukkede faciliteter, hvilket dog opvejes af bekvem adgang til O'Hare og en timeskørsel, der kan være tilfældig.
Tilbagemeldinger vedrørende renlighed og vedligeholdelse er modstridende, med gentagne rapporter om plettede tæpper, muggen lugt og slidte inventar, men også enkelte bemærkninger om komfortable senge og acceptabelt værelser. Værelserne er basale, og flere anmeldelser nævner periodisk mangel på varmt vand, ustabil Wi-Fi/TV og støjende klimaanlæg. Forvent et simpelt stopover ved lufthavnen frem for et fuldt serviceophold.
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Faciliteter
Poolen er ofte lukket eller tom; fitnessrummet og den tilhørende restaurant/bar er ikke i drift, og skiltene henviser stadig til Holiday Inn. Lufthavnstransporten kører, men gæsterne rapporterer vanskeligheder med at få kontakt til den og inkonsekvent pålidelighed.
Relaterede gæsteanmeldelser
6
Carissa Marie
28. jun. 2025
·
Overnattede 1 nat
The free airport shuttle was very convenient but check in time was 3pm so we had to spend 4 hours in the lobby and bar waiting after our flight
The free airport shuttle was very convenient but check in time was 3pm so we had to spend 4 hours in the lobby and bar waiting after our flight
2
hector
12. jun. 2025
·
Overnattede 3 nætter
service is terrible pool area been used as a storage bad experience bad choice for the money i spend
service is terrible pool area been used as a storage bad experience bad choice for the money i spend
6
Marianne
24. sep. 2025
·
Overnattede 1 nat
It took one hr for shuttle. No Wi-Fi all night in room. No pool no restaurant. The night manager Jack was very nice to us. There was not a sign that said Grand Royal. It says Holiday Inn. Don’t be fooled like we were. Very disappointed.
It took one hr for shuttle. No Wi-Fi all night in room. No pool no restaurant. The night manager Jack was very nice to us. There was not a sign that said Grand Royal. It says Holiday Inn. Don’t be fooled like we were. Very disappointed.
2
LLOYD
10. sep. 2025
·
Overnattede 1 nat
I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!
I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!
8
Brandon
9. jun. 2025
·
Overnattede 1 nat
Nice staff, but pool was under maintenance the whole time and closed. Also, the TVs were not working in the whole property.
Nice staff, but pool was under maintenance the whole time and closed. Also, the TVs were not working in the whole property.
6
Percy
14. jun. 2025
·
Overnattede 3 nætter
The property was recently bought and has new management. Pool was empty and used as storage. Rooms are older and need updates. Location is off a highway and you will need transportation
The property was recently bought and has new management. Pool was empty and used as storage. Rooms are older and need updates. Location is off a highway and you will need transportation
4
Darren
6. aug. 2025
·
Overnattede 4 nætter
Stay was not the best, first they claim the shuttle runs every hour which it doesn’t, we waited at the airport for 2 hours and it never came, it’s also hard to tell which shuttle is the right one as they have a tiny sign on the window that says holiday inn. Next the breakfast they say is a “continental breakfast” we went down at 7:30 all it was is a long table that has watered down coffee packaged cereals and muffins. We asked for towels twice and never received them. We had to keep going down to the desk and asking until they finally gave us some. We stayed Thursday to Monday and Saturday requested maid service to have our rooms cleaned up a bit, they didn’t come. Instead they came Monday the day we were supposed to check out banging on the door for maid service. Overall not the best place to stay.
Stay was not the best, first they claim the shuttle runs every hour which it doesn’t, we waited at the airport for 2 hours and it never came, it’s also hard to tell which shuttle is the right one as they have a tiny sign on the window that says holiday inn. Next the breakfast they say is a “continental breakfast” we went down at 7:30 all it was is a long table that has watered down coffee packaged cereals and muffins. We asked for towels twice and never received them. We had to keep going down to the desk and asking until they finally gave us some. We stayed Thursday to Monday and Saturday requested maid service to have our rooms cleaned up a bit, they didn’t come. Instead they came Monday the day we were supposed to check out banging on the door for maid service. Overall not the best place to stay.
6
Bob
28. sep. 2025
·
Overnattede 1 nat
stil has Holiday INn signage on the building. Fintess center and poll not available. just ok even for the price Breakfast is below average. Shuttle ride was good
stil has Holiday INn signage on the building. Fintess center and poll not available. just ok even for the price Breakfast is below average. Shuttle ride was good
6
Tyler
3. aug. 2025
·
Overnattede 3 nætter
This was a formerly Holiday Inn, but is now being operated under new management. The Holiday Inn sign and colors are still outside, as well as within the rooms, which is a bit misleading. The hotel is a bit rundown, with boxes/storage piled in the pool room, no AC in the lobby (but AC in rooms works) - it was 84° in the lobby. Toilet seats are old and look dirty. Pool was closed, don’t bring your children and expect to use it. The continental breakfast is free each morning, but don’t expect a hot meal - Hostess pastries are served along with fruit, yogurt, cold cereal. Shuttle to airport runs every hour and is convenient. Overall a good stay if you are just looking for a basic place to stay.
This was a formerly Holiday Inn, but is now being operated under new management. The Holiday Inn sign and colors are still outside, as well as within the rooms, which is a bit misleading. The hotel is a bit rundown, with boxes/storage piled in the pool room, no AC in the lobby (but AC in rooms works) - it was 84° in the lobby. Toilet seats are old and look dirty. Pool was closed, don’t bring your children and expect to use it. The continental breakfast is free each morning, but don’t expect a hot meal - Hostess pastries are served along with fruit, yogurt, cold cereal. Shuttle to airport runs every hour and is convenient. Overall a good stay if you are just looking for a basic place to stay.
8
Jeff
4. aug. 2025
·
Overnattede 2 nætter
They didn't have a functioning pool, but was listed online as working. Also stated there was a continental breakfast, but it was a bunch of vending machine wrapped muffins and snacks. Decent place for the money, but some false advertising.
They didn't have a functioning pool, but was listed online as working. Also stated there was a continental breakfast, but it was a bunch of vending machine wrapped muffins and snacks. Decent place for the money, but some false advertising.
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Rengøring
Anmeldelserne er blandede: mange nævner beskidte badeværelser, plettede tæpper, muggen lugt og slidt inventar, mens et mindretal bemærker rene værelser. Rengøringen er inkonsekvent.
Relaterede gæsteanmeldelser
4
James
27. jul. 2025
·
Overnattede 1 nat
I suppose the facility was simply not up to my standards, as it was a budget airport hotel. The staff was helpful and courteous. And I will say the bed was comfortable and clean. But the rest was unpleasant. The hotel was recently purchased, from my understanding, so there was a lot that was closed. The restaurant area was closed, and was kept dark at night where you walk by, feeling ominous and derelict. The bathroom was not very clean, with walls needing repainting, doors showing water damage, and I found hair on what should have been clean towels. The provided cups that were sealed in plastic for cleanliness, all had holes in the plastic, negating the point of keeping them clean. The elevator button for floor 2 didn’t light up, the emergency call door looked like it was pried open with a crowbar, and the registration for the elevator was from 2023 (which may be within code, I don’t know. But two years seems a lot, I thought they were annual). Lastly, which is not the hotel’s fault, there is just not much in the vicinity. GPS said there was a restaurant next door that was open, but it looks to be related to the hotel, and was closed. When I asked for nearby restaurants, the only options were fast food, nowhere to sit down and be waited upon. The only place in walking distance was a gas station convenience store directly next door, but very limited on what to buy. I hope they are able to make it a more pleasant experience with a cleaner facility and more welcoming feeling.
I suppose the facility was simply not up to my standards, as it was a budget airport hotel. The staff was helpful and courteous. And I will say the bed was comfortable and clean. But the rest was unpleasant. The hotel was recently purchased, from my understanding, so there was a lot that was closed. The restaurant area was closed, and was kept dark at night where you walk by, feeling ominous and derelict. The bathroom was not very clean, with walls needing repainting, doors showing water damage, and I found hair on what should have been clean towels. The provided cups that were sealed in plastic for cleanliness, all had holes in the plastic, negating the point of keeping them clean. The elevator button for floor 2 didn’t light up, the emergency call door looked like it was pried open with a crowbar, and the registration for the elevator was from 2023 (which may be within code, I don’t know. But two years seems a lot, I thought they were annual). Lastly, which is not the hotel’s fault, there is just not much in the vicinity. GPS said there was a restaurant next door that was open, but it looks to be related to the hotel, and was closed. When I asked for nearby restaurants, the only options were fast food, nowhere to sit down and be waited upon. The only place in walking distance was a gas station convenience store directly next door, but very limited on what to buy. I hope they are able to make it a more pleasant experience with a cleaner facility and more welcoming feeling.
2
Man Mohan
17. aug. 2025
·
Overnattede 4 nætter
The property was old and not maintained well. Ripped curtains in the room. Carpets were old and dirty with stains. Desk in the room was too filthy never cleaned its legs. Bathroom handle was broken. Bathroom has rust all over the bath tub. Health Hazard to live. They told us it’s going to be renovated soon.
The property was old and not maintained well. Ripped curtains in the room. Carpets were old and dirty with stains. Desk in the room was too filthy never cleaned its legs. Bathroom handle was broken. Bathroom has rust all over the bath tub. Health Hazard to live. They told us it’s going to be renovated soon.
4
Christine
29. sep. 2025
·
Overnattede 1 nat
This place is completely run down and very dirty. Closet doors were missing, the shower was filthy as were the walls in the bathroom. The staff at the front desk were very nice...that was about the only good thing.
This place is completely run down and very dirty. Closet doors were missing, the shower was filthy as were the walls in the bathroom. The staff at the front desk were very nice...that was about the only good thing.
6
Hannah
27. aug. 2025
·
Overnattede 1 nat
It was clean
It was clean
2
Karen
2. aug. 2025
·
Overnattede 1 nat
I wish I could upload photo’s. There was a stain, that looked like body fluids, on what appeared to be unchanged already slept on filthy sheets. The shampoo was already open and partially used. The driver was unable to open the door to the back of the shuttle were the luggage was located. The driver asked my husband to lift bags over the plastic cage.
I wish I could upload photo’s. There was a stain, that looked like body fluids, on what appeared to be unchanged already slept on filthy sheets. The shampoo was already open and partially used. The driver was unable to open the door to the back of the shuttle were the luggage was located. The driver asked my husband to lift bags over the plastic cage.
2
John
26. maj 2025
·
Overnattede 1 nat
Comforter dirty pillows are dirty too.
Comforter dirty pillows are dirty too.
10
Christopher C
27. aug. 2025
·
Overnattede 1 nat
room was very clean and comfortable. all the staff were kind to me it's a little out dated and needs a little landscaping but the room was surprisingly modern and very nice and clean comfy bed!!
room was very clean and comfortable. all the staff were kind to me it's a little out dated and needs a little landscaping but the room was surprisingly modern and very nice and clean comfy bed!!
6
Gabriela
7. jun. 2025
·
Overnattede 1 nat
Not the worst. This is actually a Holiday Inn that is quite run down but has the basics. Room cleanliness was 6/10.
Not the worst. This is actually a Holiday Inn that is quite run down but has the basics. Room cleanliness was 6/10.
4
Ana
25. maj 2025
·
Overnattede 2 nætter
There was no housekeeping service to my room, comforter was stain and sheets were dirty
There was no housekeeping service to my room, comforter was stain and sheets were dirty
8
Renee
29. dec. 2025
·
Overnattede 1 nat
Room was not clean there was uriine around toilet and dark long hair in tub ( I’m a blonde). Shuttle was good. Whole place was very dated and needed help.
Room was not clean there was uriine around toilet and dark long hair in tub ( I’m a blonde). Shuttle was good. Whole place was very dated and needed help.
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Værelser
Værelserne er basale og urenoverede, men enkelte nævner komfortable senge. Flere anmeldelser nævner periodisk mangel på varmt vand, dårligt eller ikke-fungerende TV/Wi-Fi og lejlighedsvis støj eller lugt fra klimaanlægget.
Relaterede gæsteanmeldelser
2
PO-YUAN
18. maj 2025
·
Overnattede 1 nat
The hotel didn’t offer hot water for taking bath during the whole time I stayed.
The hotel didn’t offer hot water for taking bath during the whole time I stayed.
6
Mark
23. sep. 2025
·
Overnattede 1 nat
The signage says Holiday Inn, Tv and internet was poor. Breakfast limited. Exercise room under renovation. Low cost offsets
The signage says Holiday Inn, Tv and internet was poor. Breakfast limited. Exercise room under renovation. Low cost offsets
2
Zihang
20. jun. 2025
·
Overnattede 1 nat
The shower doesn't hot water .
The shower doesn't hot water .
8
Brandon
9. jun. 2025
·
Overnattede 1 nat
Nice staff, but pool was under maintenance the whole time and closed. Also, the TVs were not working in the whole property.
Nice staff, but pool was under maintenance the whole time and closed. Also, the TVs were not working in the whole property.
6
Robyn
21. jul. 2025
·
Overnattede 2 nætter
Breakfast was simple, with cereal, donuts, yogurt, and fresh fruit. The building conditions are old and visible wear in flooring and ceilings in the hallway. The room was decent and it was quiet.
Breakfast was simple, with cereal, donuts, yogurt, and fresh fruit. The building conditions are old and visible wear in flooring and ceilings in the hallway. The room was decent and it was quiet.
2
Aleksei
23. aug. 2025
·
Overnattede 1 nat
No internet, smell in the room, noise, no pool, etc
No internet, smell in the room, noise, no pool, etc
6
Catherine
3. dec. 2025
·
Overnattede 1 nat
The Airport Shuttle was on time, which was amazing! It is about 15-20 minutes away. The hotel needs some TLC but is isn't falling apart. The carpet has stain everywhere, the bathroom needs remodeling but the bathroom and room was clean. The sheets were clean. The fan for the heater was making so much noise that I turned it off completely and it was already 70 in the room, so I wasn't going to freeze. The staff was very nice. This hotel was bought back as is but they are doing everything to keep it clean. The breakfast was poor, but it was so much better than nothing at all.....they had bananas, apples, commercial muffins and drip coffee. They have a shuttle every hour going to the airport and back. What matters to me is to sleep good, get cleaned up and I am happy. I had a black friday deal for $66, so I was fine.
The Airport Shuttle was on time, which was amazing! It is about 15-20 minutes away. The hotel needs some TLC but is isn't falling apart. The carpet has stain everywhere, the bathroom needs remodeling but the bathroom and room was clean. The sheets were clean. The fan for the heater was making so much noise that I turned it off completely and it was already 70 in the room, so I wasn't going to freeze. The staff was very nice. This hotel was bought back as is but they are doing everything to keep it clean. The breakfast was poor, but it was so much better than nothing at all.....they had bananas, apples, commercial muffins and drip coffee. They have a shuttle every hour going to the airport and back. What matters to me is to sleep good, get cleaned up and I am happy. I had a black friday deal for $66, so I was fine.
2
Jekel
19. maj 2025
·
Overnattede 2 nætter
I didn’t have hot water for a whole day tv kept going out in my room , the phone in the room didn’t work most def would never stay there again even if it was FREE
I didn’t have hot water for a whole day tv kept going out in my room , the phone in the room didn’t work most def would never stay there again even if it was FREE
6
Laurenz Cyril
16. jun. 2025
·
Overnattede 2 nætter
Hot water wasn’t working for one night. Room was fine though there was a lingering smoke smell upon initial arrival. Otherwise you do get what you pay for.
Hot water wasn’t working for one night. Room was fine though there was a lingering smoke smell upon initial arrival. Otherwise you do get what you pay for.
8
Sarah
31. aug. 2025
·
Overnattede 4 nætter
It was great, check in was quick and easy, the elevator was a little intimidating so I defaulted to the stairs. I’ve stayed in this hotel twice now but it’s very comfortable just unrenovated so don’t expect it to be luxurious but the water stays hot, the room was clean enough, the bed was comfy, and the AC worked that’s all I need on a business trip where the only thing I’m doing in the room is primarily sleeping anyways.
It was great, check in was quick and easy, the elevator was a little intimidating so I defaulted to the stairs. I’ve stayed in this hotel twice now but it’s very comfortable just unrenovated so don’t expect it to be luxurious but the water stays hot, the room was clean enough, the bed was comfy, and the AC worked that’s all I need on a business trip where the only thing I’m doing in the room is primarily sleeping anyways.
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Service
Servicen er blandet: flere gæster fandt personalet venligt og hjælpsomt, men mange rapporterer vanskeligheder med at nå receptionen, langsomme eller manglende svar, manglende rengøring som lovet samt problemer med refusion eller check-in under strømafbrydelser.
Relaterede gæsteanmeldelser
2
Alyssa
22. jul. 2025
·
Overnattede 1 nat
Power was out and couldn’t check in. Fighting like hell to get my money back MONTHS later. Slept in my car and still have to pay. Worst service.
Power was out and couldn’t check in. Fighting like hell to get my money back MONTHS later. Slept in my car and still have to pay. Worst service.
2
Angel
1. sep. 2025
·
Overnattede 2 nætter
Staff were rude at desk and took card kept on having fault issues had to go down 4 times and room wasn’t clean or stock
Staff were rude at desk and took card kept on having fault issues had to go down 4 times and room wasn’t clean or stock
6
David
1. jul. 2025
·
Overnattede 1 nat
Few amendments in the room like well supplied coffee service. Bed and pillows were comfortable tho. I didn't feel safe outside after dark. Desk staff was polite
Few amendments in the room like well supplied coffee service. Bed and pillows were comfortable tho. I didn't feel safe outside after dark. Desk staff was polite
2
LLOYD
10. sep. 2025
·
Overnattede 1 nat
I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!
I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!
2
Eliel
2. jun. 2025
·
Overnattede 2 nætter
No hot water, and they gave me the wrong room key. No one answers the phone. They advertise a shuttle, but it only runs if you request it and even then, it never showed up. I saw two different couples give up and call an Uber after waiting. I asked for two towels, and they told me they could only give me one. Stay anywhere else. You get what you pay for. There is a nice dive in bar next to it.
No hot water, and they gave me the wrong room key. No one answers the phone. They advertise a shuttle, but it only runs if you request it and even then, it never showed up. I saw two different couples give up and call an Uber after waiting. I asked for two towels, and they told me they could only give me one. Stay anywhere else. You get what you pay for. There is a nice dive in bar next to it.
2
Ludivina
21. jul. 2025
·
Overnattede 3 nætter
I always try to find the positive in every experience, but unfortunately, my stay at this hotel was disappointing. To start with a positive the shuttle service, although just a van, was very clean and the drivers were kind and professional. However, the hotel is advertised as "Grand Royal," yet still displays signage and branding from Holiday Inn, which was confusing. The lobby initially appeared nice, but as we walked toward the rooms, the decor shifted dramatically to a dated 1970s look with yellow wallpaper and an overall tired atmosphere. The room itself was a decent size, but what truly impacted our stay was the lack of housekeeping. We stayed for four days, and despite requesting daily at the front desk for our room to be cleaned, trash removed, and fresh towels provided, nothing was ever done. Each time, staff assured us it was noted and would be taken care of—but it never was. Another frustrating issue was the difficulty reaching the front desk by phone. I called multiple times while trying to locate the shuttle at the airport and couldn't get anyone to answer. Overall, this stay was more stressful than restful. While I appreciate the small positives, I would not recommend this hotel based on my experience
I always try to find the positive in every experience, but unfortunately, my stay at this hotel was disappointing. To start with a positive the shuttle service, although just a van, was very clean and the drivers were kind and professional. However, the hotel is advertised as "Grand Royal," yet still displays signage and branding from Holiday Inn, which was confusing. The lobby initially appeared nice, but as we walked toward the rooms, the decor shifted dramatically to a dated 1970s look with yellow wallpaper and an overall tired atmosphere. The room itself was a decent size, but what truly impacted our stay was the lack of housekeeping. We stayed for four days, and despite requesting daily at the front desk for our room to be cleaned, trash removed, and fresh towels provided, nothing was ever done. Each time, staff assured us it was noted and would be taken care of—but it never was. Another frustrating issue was the difficulty reaching the front desk by phone. I called multiple times while trying to locate the shuttle at the airport and couldn't get anyone to answer. Overall, this stay was more stressful than restful. While I appreciate the small positives, I would not recommend this hotel based on my experience
10
Brenda
14. jun. 2025
·
Overnattede 2 nætter
The guy in Front Desk was so helpful. Mu room was very clean And the costumer service is excellent!
The guy in Front Desk was so helpful. Mu room was very clean And the costumer service is excellent!
2
Mallory
31. jul. 2025
·
Overnattede 1 nat
Front desk never answered the phone for the airport shuttle. Ended up having to purchase an uber, an expense I was trying to avoid and literally the ONLY reason I booked this hotel. ALSO upon check in I was given a room that wasn’t made up, towels and trash everywhere, towels all over.
Front desk never answered the phone for the airport shuttle. Ended up having to purchase an uber, an expense I was trying to avoid and literally the ONLY reason I booked this hotel. ALSO upon check in I was given a room that wasn’t made up, towels and trash everywhere, towels all over.
2
Savannah
19. maj 2025
·
Overnattede 1 nat
This property had a power outage during the time I wqs checking-in. They told me to write my phone number and name down so they could process a refund in the morning (mind tou this was around 1am). They have refused to issue me a refund citing I need to contact Expedia for the refund. I have contacted Expedia MULTIPLE times and they email me stating the Hotel does not answer their phone so Expedia cant confirm the hotel was without Power and I was turned away and not allowed to check-in for my stay. Expedia has failed to refund my over $100 bill for this hotel that I was turned away from at 1am due to the hotel having no power. Odd that when I call, the Hotel answers and tells me to call Expedia but they dont answer the phone when Expedia has me on hold attempting to confirm with the resort they refused to check me in for this stay!
This property had a power outage during the time I wqs checking-in. They told me to write my phone number and name down so they could process a refund in the morning (mind tou this was around 1am). They have refused to issue me a refund citing I need to contact Expedia for the refund. I have contacted Expedia MULTIPLE times and they email me stating the Hotel does not answer their phone so Expedia cant confirm the hotel was without Power and I was turned away and not allowed to check-in for my stay. Expedia has failed to refund my over $100 bill for this hotel that I was turned away from at 1am due to the hotel having no power. Odd that when I call, the Hotel answers and tells me to call Expedia but they dont answer the phone when Expedia has me on hold attempting to confirm with the resort they refused to check me in for this stay!
2
Jay
30. aug. 2025
·
Overnattede 5 nætter
On arrival the member of staff who would not get off her cell phone could not find my reservation. Then when she did, she tried to tell me i had a double room booked. I said no i have a king suite. After a few minutes she confirmed that. Gave me the room cards and i went to see the room. I looked in an it was a box room with a king bed inside. Nothing like i had paid for or reserved.i went back to reception where the girl continued to use her phone on a call and then she gave me another room. I went to see that, walked all the way up there and the keys wouldn't work. I walked all the way downstairs again, told this rude girl the keys were not working and she re did them.. Again, she still would not get off her cell. I went back to the room and i was appalled by the room. There were wires coming out from the AC unit. The room looked and smelled dirty, musty. I went into the bathroom and i was greeted by the ceiling peeling off with mold and what appered to be a flood causing it from the room above. The toilet was broken and more wires coming out from the wall. I went back downstairs and i told the girl i would not be staying in that. She told me we would get a refund for the booking. Good as this place is a zham, a pit of dirt. The so called pool area is closed for maintenance, looks like it has been for years. Broken windows, Amazon boxes everywhere and Christmas stuff being stored. How plp say this place is nice is beyond my comprehension.
On arrival the member of staff who would not get off her cell phone could not find my reservation. Then when she did, she tried to tell me i had a double room booked. I said no i have a king suite. After a few minutes she confirmed that. Gave me the room cards and i went to see the room. I looked in an it was a box room with a king bed inside. Nothing like i had paid for or reserved.i went back to reception where the girl continued to use her phone on a call and then she gave me another room. I went to see that, walked all the way up there and the keys wouldn't work. I walked all the way downstairs again, told this rude girl the keys were not working and she re did them.. Again, she still would not get off her cell. I went back to the room and i was appalled by the room. There were wires coming out from the AC unit. The room looked and smelled dirty, musty. I went into the bathroom and i was greeted by the ceiling peeling off with mold and what appered to be a flood causing it from the room above. The toilet was broken and more wires coming out from the wall. I went back downstairs and i told the girl i would not be staying in that. She told me we would get a refund for the booking. Good as this place is a zham, a pit of dirt. The so called pool area is closed for maintenance, looks like it has been for years. Broken windows, Amazon boxes everywhere and Christmas stuff being stored. How plp say this place is nice is beyond my comprehension.
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Lokation
Bekvem i forhold til O'Hare og lufthavnstransport; nogle gæster følte sig trygge. Nærliggende muligheder er primært tankstationer og fastfood, og det er langt fra centrum.
Relaterede gæsteanmeldelser
6
Carissa Marie
28. jun. 2025
·
Overnattede 1 nat
The free airport shuttle was very convenient but check in time was 3pm so we had to spend 4 hours in the lobby and bar waiting after our flight
The free airport shuttle was very convenient but check in time was 3pm so we had to spend 4 hours in the lobby and bar waiting after our flight
10
Saki
15. jun. 2025
·
Overnattede 1 nat
The name of the hotel was Grand Royal Hotel O'Hare by Expedia but it was Holiday inn there and also in gps. So we were confused. Water was dripping in the bath and we couldn't stop it. It needs to be repaired. Bed was nice. If you need to be close to the airport, this hotel is great.
The name of the hotel was Grand Royal Hotel O'Hare by Expedia but it was Holiday inn there and also in gps. So we were confused. Water was dripping in the bath and we couldn't stop it. It needs to be repaired. Bed was nice. If you need to be close to the airport, this hotel is great.
2
LLOYD
10. sep. 2025
·
Overnattede 1 nat
I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!
I tried to call hotel to get their airport shuttle five times. No one answered. Took a cab arrived at hotel the girl was talking nonstop on phone with a friend (on speaker phone). She didn’t even look at us and handed us key. Checked into room and one of the beds looked like there was a “frolic” and bathroom had not been cleaned. Got another room (girl just handed us key..,didn’t look at us again. Room was ok. Got up to go to advertised breakfast (a couple of quick stop danish….no coffee.). Went to checkout and guy just said throw key in basket. We proceeded to catch”airport shuttle”. Two families with about 8 bags were ahead of us. “Shuttle” showed up….it was a Toyota Sienna that after filling with bags could only take two passengers. We chose to take another $30 cab back to airport. Worst hotel experience ever!
6
HUNG
9. aug. 2025
·
Overnattede 2 nætter
I couldn’t confirm my reservation with the hotel directly prior to checking in- it took several phone calls to Expedia to finalize my reservation and located the hotel address/ name on google map… felt uncertainty about what’s happening with the booking and reputation of this hotel! After arriving, I realized that the hotel is still undergoing renovations and name conversion from Holiday Inn to Grand Royal Hotel… this place provides basic, minimal services for a quick visit/ overnight stay- if you’re not picky and watch your budget… there’s nothing around the area for dinning or exploring within a few miles
I couldn’t confirm my reservation with the hotel directly prior to checking in- it took several phone calls to Expedia to finalize my reservation and located the hotel address/ name on google map… felt uncertainty about what’s happening with the booking and reputation of this hotel! After arriving, I realized that the hotel is still undergoing renovations and name conversion from Holiday Inn to Grand Royal Hotel… this place provides basic, minimal services for a quick visit/ overnight stay- if you’re not picky and watch your budget… there’s nothing around the area for dinning or exploring within a few miles
8
Carmen M
22. jul. 2025
·
Overnattede 3 nætter
Pics need to be updated need a lot of updates HOTEL close to airport but close to commercial buildings
Pics need to be updated need a lot of updates HOTEL close to airport but close to commercial buildings
6
Percy
14. jun. 2025
·
Overnattede 3 nætter
The property was recently bought and has new management. Pool was empty and used as storage. Rooms are older and need updates. Location is off a highway and you will need transportation
The property was recently bought and has new management. Pool was empty and used as storage. Rooms are older and need updates. Location is off a highway and you will need transportation
10
Marlon
9. jul. 2025
·
Overnattede 5 nætter
Cheap and convenient to airports
Cheap and convenient to airports
6
GFT
17. nov. 2025
·
Overnattede 1 nat
Convenient for next day flight
Convenient for next day flight
6
margarita
30. maj 2025
·
Overnattede 2 nætter
Very far from the center and very inconvenient
Very far from the center and very inconvenient
6
Moises
3. aug. 2025
·
Overnattede 4 nætter
It was pretty quiet and I felt safe every moment. Didn’t like an issue I had with my booking because the staff. But overall everything is good and they fixed the problem real quick.
It was pretty quiet and I felt safe every moment. Didn’t like an issue I had with my booking because the staff. But overall everything is good and they fixed the problem real quick.
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Spisning
Morgenmaden er meget basal – typisk pakket kager, morgenmadscerealier, frugt og kaffe – med klager over kvaliteten og lejlighedsvis mangel. Restauranten og baren er lukket eller utilgængelig på trods af at de stadig er angivet i nogle lister.
Relaterede gæsteanmeldelser
4
Peter
2. aug. 2025
·
Overnattede 3 nætter
No restraunt or bar as advertised
No restraunt or bar as advertised
4
Cynthia
3. jun. 2025
·
Overnattede 2 nætter
The room was comfortable it had ac and heat. The pool was closed there was no notice ahead of time about that. My room key stopped working. Their breakfast that they were charging for is a complete waste it was not ready and it was coffee, cold cereal. When we checked the front desk had an attitude. There was no ice machine on any floor. The elevator was small.
The room was comfortable it had ac and heat. The pool was closed there was no notice ahead of time about that. My room key stopped working. Their breakfast that they were charging for is a complete waste it was not ready and it was coffee, cold cereal. When we checked the front desk had an attitude. There was no ice machine on any floor. The elevator was small.
6
Robyn
21. jul. 2025
·
Overnattede 2 nætter
Breakfast was simple, with cereal, donuts, yogurt, and fresh fruit. The building conditions are old and visible wear in flooring and ceilings in the hallway. The room was decent and it was quiet.
Breakfast was simple, with cereal, donuts, yogurt, and fresh fruit. The building conditions are old and visible wear in flooring and ceilings in the hallway. The room was decent and it was quiet.
6
Catherine
3. dec. 2025
·
Overnattede 1 nat
The Airport Shuttle was on time, which was amazing! It is about 15-20 minutes away. The hotel needs some TLC but is isn't falling apart. The carpet has stain everywhere, the bathroom needs remodeling but the bathroom and room was clean. The sheets were clean. The fan for the heater was making so much noise that I turned it off completely and it was already 70 in the room, so I wasn't going to freeze. The staff was very nice. This hotel was bought back as is but they are doing everything to keep it clean. The breakfast was poor, but it was so much better than nothing at all.....they had bananas, apples, commercial muffins and drip coffee. They have a shuttle every hour going to the airport and back. What matters to me is to sleep good, get cleaned up and I am happy. I had a black friday deal for $66, so I was fine.
The Airport Shuttle was on time, which was amazing! It is about 15-20 minutes away. The hotel needs some TLC but is isn't falling apart. The carpet has stain everywhere, the bathroom needs remodeling but the bathroom and room was clean. The sheets were clean. The fan for the heater was making so much noise that I turned it off completely and it was already 70 in the room, so I wasn't going to freeze. The staff was very nice. This hotel was bought back as is but they are doing everything to keep it clean. The breakfast was poor, but it was so much better than nothing at all.....they had bananas, apples, commercial muffins and drip coffee. They have a shuttle every hour going to the airport and back. What matters to me is to sleep good, get cleaned up and I am happy. I had a black friday deal for $66, so I was fine.
6
Bob
28. sep. 2025
·
Overnattede 1 nat
stil has Holiday INn signage on the building. Fintess center and poll not available. just ok even for the price Breakfast is below average. Shuttle ride was good
stil has Holiday INn signage on the building. Fintess center and poll not available. just ok even for the price Breakfast is below average. Shuttle ride was good
8
Amarilis
23. jun. 2025
·
Overnattede 3 nætter
Breakfast was not at my expectations.
Breakfast was not at my expectations.
2
Cassius
20. jun. 2025
·
Overnattede 2 nætter
This is an abandoned holiday inn and the signage is still up. They have a pool but it's empty. Not a house keeper/maid insight. No breakfast. Nothing around the hotel but a gas station. The only positive about this hotel is the water was hot for your shower. Complete false advertisement. You're better off at a motel 6.
This is an abandoned holiday inn and the signage is still up. They have a pool but it's empty. Not a house keeper/maid insight. No breakfast. Nothing around the hotel but a gas station. The only positive about this hotel is the water was hot for your shower. Complete false advertisement. You're better off at a motel 6.
6
Tyler
3. aug. 2025
·
Overnattede 3 nætter
This was a formerly Holiday Inn, but is now being operated under new management. The Holiday Inn sign and colors are still outside, as well as within the rooms, which is a bit misleading. The hotel is a bit rundown, with boxes/storage piled in the pool room, no AC in the lobby (but AC in rooms works) - it was 84° in the lobby. Toilet seats are old and look dirty. Pool was closed, don’t bring your children and expect to use it. The continental breakfast is free each morning, but don’t expect a hot meal - Hostess pastries are served along with fruit, yogurt, cold cereal. Shuttle to airport runs every hour and is convenient. Overall a good stay if you are just looking for a basic place to stay.
This was a formerly Holiday Inn, but is now being operated under new management. The Holiday Inn sign and colors are still outside, as well as within the rooms, which is a bit misleading. The hotel is a bit rundown, with boxes/storage piled in the pool room, no AC in the lobby (but AC in rooms works) - it was 84° in the lobby. Toilet seats are old and look dirty. Pool was closed, don’t bring your children and expect to use it. The continental breakfast is free each morning, but don’t expect a hot meal - Hostess pastries are served along with fruit, yogurt, cold cereal. Shuttle to airport runs every hour and is convenient. Overall a good stay if you are just looking for a basic place to stay.
2
Feruza
19. jul. 2025
·
Overnattede 3 nætter
the breakfast is the worse thing ever
the breakfast is the worse thing ever
8
Jeff
4. aug. 2025
·
Overnattede 2 nætter
They didn't have a functioning pool, but was listed online as working. Also stated there was a continental breakfast, but it was a bunch of vending machine wrapped muffins and snacks. Decent place for the money, but some false advertising.
They didn't have a functioning pool, but was listed online as working. Also stated there was a continental breakfast, but it was a bunch of vending machine wrapped muffins and snacks. Decent place for the money, but some false advertising.
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4
Gareth
24. jan. 2026
·
Overnattede 1 nat
Shuttle driver was amazing, room as adequate although the heater was very loud and you could not sleep with it on ( at -8 f temperature it got cold quickly ) an the breakfast, was very very poor , advertised as a continental but in truth is was 4 different packets of squashed cakes, half gone off fruit ( bananas were mostly black) like warm water for tee, no fruit juice at all, no cereal, no toast. Very poor breakfast
Shuttle driver was amazing, room as adequate although the heater was very loud and you could not sleep with it on ( at -8 f temperature it got cold quickly ) an the breakfast, was very very poor , advertised as a continental but in truth is was 4 different packets of squashed cakes, half gone off fruit ( bananas were mostly black) like warm water for tee, no fruit juice at all, no cereal, no toast. Very poor breakfast
8
Renee
29. dec. 2025
·
Overnattede 1 nat
Room was not clean there was uriine around toilet and dark long hair in tub ( I’m a blonde). Shuttle was good. Whole place was very dated and needed help.
Room was not clean there was uriine around toilet and dark long hair in tub ( I’m a blonde). Shuttle was good. Whole place was very dated and needed help.
6
Catherine
3. dec. 2025
·
Overnattede 1 nat
The Airport Shuttle was on time, which was amazing! It is about 15-20 minutes away. The hotel needs some TLC but is isn't falling apart. The carpet has stain everywhere, the bathroom needs remodeling but the bathroom and room was clean. The sheets were clean. The fan for the heater was making so much noise that I turned it off completely and it was already 70 in the room, so I wasn't going to freeze. The staff was very nice. This hotel was bought back as is but they are doing everything to keep it clean. The breakfast was poor, but it was so much better than nothing at all.....they had bananas, apples, commercial muffins and drip coffee. They have a shuttle every hour going to the airport and back. What matters to me is to sleep good, get cleaned up and I am happy. I had a black friday deal for $66, so I was fine.
The Airport Shuttle was on time, which was amazing! It is about 15-20 minutes away. The hotel needs some TLC but is isn't falling apart. The carpet has stain everywhere, the bathroom needs remodeling but the bathroom and room was clean. The sheets were clean. The fan for the heater was making so much noise that I turned it off completely and it was already 70 in the room, so I wasn't going to freeze. The staff was very nice. This hotel was bought back as is but they are doing everything to keep it clean. The breakfast was poor, but it was so much better than nothing at all.....they had bananas, apples, commercial muffins and drip coffee. They have a shuttle every hour going to the airport and back. What matters to me is to sleep good, get cleaned up and I am happy. I had a black friday deal for $66, so I was fine.
6
David
29. nov. 2025
·
Overnattede 1 nat
Added
Added
2
Marquita
23. nov. 2025
·
Overnattede 2 nætter
This hotel fits the pay by the hour crowd. Infested with roaches. Mold every where. Broken windows. Ripped curtains that do not close. AC/heat machine motors sounds like the airplanes. And blow dirty air. There is rust near every pipe line where water pours. Doors appeared to have pets chewed on them. Locks on the doors dont work. One staff member was empathetic and showed compassion and wanted to help me in any way he could but the other one I encountered was oblivious.
This hotel fits the pay by the hour crowd. Infested with roaches. Mold every where. Broken windows. Ripped curtains that do not close. AC/heat machine motors sounds like the airplanes. And blow dirty air. There is rust near every pipe line where water pours. Doors appeared to have pets chewed on them. Locks on the doors dont work. One staff member was empathetic and showed compassion and wanted to help me in any way he could but the other one I encountered was oblivious.
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Indtjekning fra 15:00
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september 2026
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- 2026-09-26: 417.22299086956787USD
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24-Hour Front Desk