Name: JW Marriott Grosvenor House London
Address: 86-90 Park Lane, Londres, Inglaterra, GB
Price range: 469 US$–1323 US$ per night
Rating: 8.45

Opiniones de los huéspedes

En el JW Marriott Grosvenor House London, los viajeros suelen destacar su ubicación céntrica en Mayfair y la amabilidad y profesionalidad de su personal, además de la apreciación por el Executive Lounge y sus imponentes espacios públicos, aunque algunos mencionan retrasos en el registro de entrada y problemas de mantenimiento ocasionales.

Las habitaciones varían desde espaciosas y confortables hasta pequeñas o anticuadas, con algunos problemas técnicos y ruido en los pisos inferiores. La limpieza de las habitaciones es generalmente aceptable, pero varios huéspedes informaron sobre olores desagradables y serias plagas en las áreas de eventos o restaurantes. El desayuno y el servicio a la habitación reciben elogios, aunque la variedad del desayuno, su relación calidad-precio y la información sobre lo incluido pueden ser decepcionantes. Espere una estancia bien ubicada y orientada al servicio, con habitaciones y operaciones irregulares.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Instalaciones

Los espacios públicos y el Executive Lounge son elogiados con frecuencia. Algunas instalaciones se sienten anticuadas y necesitan mantenimiento, con informes de problemas de drenaje, una caída de la conexión Wi-Fi y un grave incidente con plagas en un salón de eventos.

Reseñas de huéspedes relacionadas

10

Scott

23 jun 2023

·

Se alojó 5 noches

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

said

29 may 2025

·

Se alojó 4 noches

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

6

Soo

26 oct 2024

·

Se alojó 7 noches

Internet service went out just before the zoom meeting and it caused quite a trouble

4

Fengli

22 sept 2024

·

Se alojó 2 noches

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

2

Daniel

27 sept 2025

·

Se alojó 1 noche

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

8

Michael

13 sept 2023

·

Se alojó 1 noche

Inadequate wardrobe space in the bedroom. Good king sized bed. Public rooms were excellent.

8

Ziya

10 feb 2023

·

Se alojó 2 noches

Very good location, the hotel need a facelift though....

8

Israel

6 ago 2025

·

Se alojó 1 noche

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

10

Sheldon Lloyd

28 feb 2023

·

Se alojó 4 noches

From the moment we walked in we knew this was going to be an exceptional experience. We arrived early in the morning from the United States and were offered breakfast in the lounge as well as a resting room while we waited for our room to be ready. Every person we encountered during our four-night stay could not have been nicer. The housekeeping staff, the doormen, the front desk staff, the concierge, the dining room staffs, everyone we encountered was friendly, kind, and knowledgeable. We had a fabulous time and hope to return soon. After a less than impressive stay four weeks ago at the Le Meridian on fifth avenue in New York City, this property restored my faith in Marriott properties. I

10

Michael

19 may 2024

·

Se alojó 2 noches

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Limpieza

La limpieza de las habitaciones suele ser buena, pero hay informes de ropa de cama manchada, olores persistentes en pasillos y habitaciones, y un servicio de limpieza limitado. Varios huéspedes también informaron sobre plagas en las áreas de eventos o restaurantes.

Reseñas de huéspedes relacionadas

10

Celia

30 nov 2024

·

Se alojó 5 noches

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Redferd

25 ene 2024

·

Se alojó 1 noche

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

2

Daniel

27 sept 2025

·

Se alojó 1 noche

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

6

Susan

13 jul 2025

·

Se alojó 1 noche

The sheets and quilt were not great quality for 1200 per night!!!!!

6

David

3 jun 2024

·

Se alojó 1 noche

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Adam

17 nov 2025

·

Se alojó 1 noche

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Israel

6 ago 2025

·

Se alojó 1 noche

We had a great overall experience at this hotel – the property is beautiful, the staff was friendly and professional, and the amenities were top-notch. It’s a place with a lot of potential for a perfect stay. However, the one issue we had was a pipe that ripped during our stay, which left the carpet in our room wet for nearly half of our visit. While maintenance did fix the problem, we were disappointed that there was no compensation or adjustment offered, especially considering the amount we paid for the room. It did affect our comfort and experience. Despite this, the hotel itself is very nice, and the staff really did their best to help. With a little more attention to guest recovery in situations like this, it would be a 5-star experience.

8

Caroll

6 sept 2023

·

Se alojó 3 noches

Overpriced. The hotel smelled weird in the halls and rooms. The pillows were to thin. It's good location but in general I expected more

4

Atul

6 jul 2023

·

Se alojó 5 noches

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

4

Dana

14 mar 2024

·

Se alojó 1 noche

stain on sheets, no compensation, just offered an apology. Nice hotel however the cleanliness is very poor.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Habitaciones

Las experiencias varían: algunas habitaciones son espaciosas y confortables, mientras que otras se sienten pequeñas o anticuadas. Se mencionan ruidos en los pisos inferiores y problemas ocasionales con la televisión, el teléfono o la conexión Wi-Fi.

Reseñas de huéspedes relacionadas

6

Daniel

24 sept 2024

·

Se alojó 1 noche

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

10

Celia

30 nov 2024

·

Se alojó 5 noches

I loved my stay in the hospital. Very pleasant. The staff was very attentive. Excellent facilities. The room was spacious, comfortable, clean, way more than I would expect for a 5-star hotel. Will definitely go there again.

6

Soo

26 oct 2024

·

Se alojó 7 noches

Internet service went out just before the zoom meeting and it caused quite a trouble

6

Elizabeth

14 oct 2023

·

Se alojó 5 noches

Rooms could use a new revamp, old curtains and poor air circulation

6

Vanessa

5 ene 2025

·

Se alojó 1 noche

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

4

Fengli

22 sept 2024

·

Se alojó 2 noches

Facility is aged and drainage very easy to get clogged. When dialing front desk for service help, either no answer, or respond very slowly. It is very noisy even after midnight, loud music playing and yelling by guests.

10

Krista

28 may 2024

·

Se alojó 2 noches

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

6

David

3 jun 2024

·

Se alojó 1 noche

The rooms are clean and tidy, the hotel is lovely and the staff are very accommodating. However, with a 3pm check in, we didn't get a room until 4.30pm. The room (on the first floor) was incredible noisy all night, as the service road and delivery bays are directly underneath. We didn't sleep at all. Incredibly over priced, but then that's due to the location ! All in all not worth the money.

10

Dan

12 jun 2025

·

Se alojó 1 noche

The room was a bit small for the price, but very nice.

2

Lloyd

2 ene 2025

·

Se alojó 2 noches

We booked the hotel 4 months in advance as we have a small child so we booked a 50m2 room upon arrival we was allocated a smaller room than we booked and paid for back in August the room had a service elevator taking up half of it making the whole experience not as we booked.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Servicio

El personal es ampliamente descrito como amable, atento y profesional. Sin embargo, los problemas recurrentes incluyen registros de entrada largos o desorganizados, un seguimiento inconsistente y una capacidad limitada para solucionar problemas en algunos casos.

Reseñas de huéspedes relacionadas

10

said

29 may 2025

·

Se alojó 4 noches

Great location. Amazing service and helpful staff. The club lounge was a great addition to our trip. We will come back definitely next time we visit London

8

Antonia

21 may 2024

·

Se alojó 6 noches

Staff did follow up when there was an issue.

4

Simon

1 feb 2025

·

Se alojó 1 noche

We have stopped so many times, however recently things have been far less pleasurable. At Christmas, front of house service was poor. This time we were let down by a ‘policy’ (I quote the hotel) whereby if you have incurred cost over night in excess of your deposit you are barred from returning to your room when you temporarily leave the next morning for breakfast. We went for breakfast with our 5 week old baby and were locked out our room on return leaving us unable to access our child’s milk/bottles etc. Usually, you would expect a helpful response - a message on the tv perhaps asking to settle up the £99, or a nice call, however the exceptionally smug and unhelpful ‘front desk manager’ made sure his feelings were known. Having spent so much time here over the years, recent experiences with the front desk management have been poor. If you genuinely want a repeat business experience I would advise caution.

8

ferda

16 nov 2023

·

Se alojó 4 noches

Overall, we had a fine stay. There were a few flaws. One is we were told at the checkin that they would call us when the room was ready, but they didn’t. Second, again at the checkin, we were not told that because we booked executive room, we could use the executive lounge for services like breakfast and afternoon services. Later we were credited to compensate the one day we missed these services. Other than these, the room was spacious, hotel was conveniently located, and team was generally friendly.

2

Lakshmi

31 mar 2025

·

Se alojó 1 noche

Very very bad customer service and zero service recovery. Won’t ever stay here again

6

Lakshmi

26 mar 2025

·

Se alojó 5 noches

The booking and check in process were disappointing. Our fully paid for room was cancelled hours before we arrived and it took them close to 2 hours to give us a room - 2 hours after the check in time of 3 pm The TV and phone in the room didn’t work

10

Adam

17 nov 2025

·

Se alojó 1 noche

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

10

jasvir

11 jul 2025

·

Se alojó 4 noches

We had an issue on arrival but was taken care of by the floor manager Will in minutes and in a professional manner … excellent staff and amazing service highly recommend this property

10

Diana

4 jul 2025

·

Se alojó 6 noches

Wonderful hotel! Very attentive staff that provide outstanding service. Can’t wait to come back

4

Atul

6 jul 2023

·

Se alojó 5 noches

For a JW Marriot property, I expect very high quality given outrageous prices, but the JW in London seemed old out of date and it smelled bad. The room cleaning was limited to fresh towels no vac as far I could tell. I was told check-in was a 3PM but when I arrived at:4:30 I was told I had to wait two hours and that they would call me on my cell but no one called when the room was ready

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Ubicación

La ubicación en Mayfair es céntrica y conveniente para ir de compras, restaurantes y transporte. El ruido ocasional de eventos cercanos o de calles de servicio afecta a algunas habitaciones.

Reseñas de huéspedes relacionadas

10

Scott

23 jun 2023

·

Se alojó 5 noches

Beautiful facility! Great location! Spectacular Staff!!! We’ll be back!!! ❤️

10

Michael

28 jun 2025

·

Se alojó 1 noche

Load music due to concert in Hyde Park till after 10pm were not warned about this when booking

10

Gregory

23 abr 2025

·

Se alojó 3 noches

Location in Mayfair and great staff

10

Krista

28 may 2024

·

Se alojó 2 noches

Wonderful stay! Great location close to shopping, restaurants, and the underground. The staff was absolutely warm and welcoming. Room was big with adequate counter space . I can’t wait to go back!

10

Jorge

24 may 2024

·

Se alojó 3 noches

Great location

8

feroz

21 nov 2023

·

Se alojó 1 noche

CLOSE TO AMENINITIES AND RESTAURBNTS

10

Robert

14 ene 2024

·

Se alojó 1 noche

Met up with friends here for a night out. Lovely hotel in a great location. Been here a number of times now. Highly recommend

10

Michael

19 may 2024

·

Se alojó 2 noches

Great property in the heart of London. Close by to key sights and Michelin rated restaurants. The hotel itself is also top notch, starting with the Executive Lounge. Service was also great. Expensive relative to other options but if higher budget, it is worth the money for sure.

10

Rizwan

21 may 2025

·

Se alojó 6 noches

JW Marriott Grosvenor House London is located in central London with an excellent location. Both the hotel and the service were phenomenal.

10

Teguh

24 sept 2024

·

Se alojó 4 noches

Good hotel on the skirt of Mayfair, require a bit of walking to the center of the action.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Comida

El desayuno y el servicio a la habitación reciben elogios, y el bar JW Steakhouse también es mencionado. Las preocupaciones incluyen una variedad de desayuno limitada, una mala calidad/precio del desayuno en la habitación, información poco clara sobre lo incluido y el avistamiento de un ratón en las áreas de comedor.

Reseñas de huéspedes relacionadas

6

Daniel

24 sept 2024

·

Se alojó 1 noche

The check in process took quite a while and the poor gentleman did not explain why. He just kept disappearing. Breakfast in the room was awful. There is no other way to describe it and we paid £100 for it on top of the £700 + room fee. The room is corporate comfortable, not particularly stylish for the 5 stars but also understand the conference facilities make it corporate The young lady that left the breakfast giggled as she was in the room walking away toward the door. It made us feel very uncomfortable. We would not stay here again. It was not worth the money and the service was poor. The hotel was convenient but given that the hotel awards were taking place you would have expected better management of hoteliers and restauranteurs. The lady checking us out was lovely and much more efficient and warm.

6

Redferd

25 ene 2024

·

Se alojó 1 noche

On arriving we were very impressed with the hotel, staff and room. However the experience in the restaurant was not as expected. There was a mouse in the restaurant and we did inform staff but were told that it hadn’t been in the kitchen but the staff were unaware of it being in the restaurant. There was an apology but no offer of of a drink or discount for helping them locate the mouse. Just being assured it had not been in the kitchen when we alerted them to it. Also the breakfast was not part of the room rate, even coffee and orange juice was lot included. This was not made clear, we liked the al cater menu and don’t mind paying for that but the continental and coffee, juice should have been included in room price. The executive lounge was very good and recommend that part. Overall for the price of the room I have had better experience and wouldn’t recommend.

10

jayne

9 feb 2024

·

Se alojó 1 noche

It was amazing as always ! I was asked before the trip if it was any celebration and said was for my 65th birthday. We were upgraded to a lovely suite and when returned later in the day found we had been gifted a lovely chocolate Grover dog shaped cake with a card wishing me a happy birthday. The executive room for breakfast as always was good and enjoyed a chilled evening with complimentary wine! Already planning when to return for our next trip

6

Vanessa

5 ene 2025

·

Se alojó 1 noche

Very dull room, with old fashioned furnishings feeling more like 3 or 4 star. Hard bed, cold marble floor in bathroom (no underfloor heating) towels covered heated towel rail so essentially bathroom not heated. Couldn’t connect tv/device. On the plus side, fabulous breakfast.

8

Ellin

9 ago 2023

·

Se alojó 5 noches

Maitre’d in the restaurant lounge was spectacular. He accommodates every request. Very professional.

2

Daniel

27 sept 2025

·

Se alojó 1 noche

For one of Londons best hotels, they have a major rat problem. Attended an event in the huge hall downstairs, after dinner once the lights were on we saw at least a dozen rats running around darting under the tables where the table cloths meet the floor. I am glad we never saw them in the dark! I must add, I skipped breakfast!

10

Adam

17 nov 2025

·

Se alojó 1 noche

Clean room, great service all round. Especially Jacob at the JW steakhouse bar and Ellie checking out. Was able to check in early as well which was amazing!

8

Rose

18 dic 2024

·

Se alojó 1 noche

Loved the hotel. Breakfast wasn’t much choice though

10

justin

7 jul 2023

·

Se alojó 1 noche

Amazing stay at The Marriott, staff helpful and friendly, great location, excellent rooms and room service

10

Eugenio

25 feb 2024

·

Se alojó 3 noches

Excellent staff, service, food and very comfortable.

¿Te ha sido útil?

Resumen generado por IA en función de reseñas recientes de los huéspedes.

Mes	Precio medio
enero	408 US$
febrero	436 US$
marzo	433 US$
abril	501 US$
mayo	495 US$
junio	680 US$
julio	869 US$
agosto	609 US$
septiembre	639 US$
octubre	653 US$
noviembre	611 US$
diciembre	749 US$

DO	LU	MA	MI	JU	VI	SA
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18	19	20 $803	21 $744	22 $636	23 $631	24 $612
25 $586	26 $1323	27 $577	28 $571	29 $586	30 $545	31 $567

DO	LU	MA	MI	JU	VI	SA
1 $510	2 $577	3 $1038	4 $640	5 $511	6 $469	7 $545
8 $577	9 $534	10 $650	11 $545	12 $549	13 $542	14 $573
15 $550	16 $574	17 $574	18 $600	19 $621	20 $758	21 $586
22 $489	23 $565	24 $780	25 $779	26 $779	27 $781	28 $1075
29 $779	30 $779

JW Marriott Grosvenor House London

Precios para JW Marriott Grosvenor House London

Precios medios mensuales

Acerca de esta propiedad

Ubicación

Opciones de habitación

Habitación superior, 2 camas individuales

Habitación familiar, 2 camas dobles

Habitación Deluxe, 1 cama de matrimonio

Habitación superior, 1 cama de matrimonio grande

Suite Deluxe, 1 habitación

Habitación ejecutiva, 1 cama de matrimonio grande

Suite ejecutiva, 1 cama de matrimonio grande, vistas al parque

Suite ejecutiva, 1 habitación

Suite Premium, 1 cama de matrimonio grande, vistas al parque

Suite Royal, 1 habitación

Suite superior, 1 habitación

Reseñas de los huéspedes sobre JW Marriott Grosvenor House London

¿Quién se queda aquí?

Opiniones de los huéspedes

Política del establecimiento

Instrucciones para la entrada

Interesante

Extras opcionales

Precios para las próximas fechas