Holiday Inn Express Pigeon Forge – Sevierville by IHG

Beautiful view and well maintained facility. We enjoyed the pool and quiet.

Property was in a great location, with a great view of the mountains. However when booking a balcony room you dont get to chose which floor you're on. Unfortunately we were on the second floor and I do not feel that the view from the second floor was worth paying extra for. Also, two nights we were there the fire pit was not lit. On the third jight we saw it was lit, went to our room to fix a drink and. By the time we got down there it was shut off. I asked the elderly woman at the front desk if she could turn it back in but she told me no, that it turns off at ten. That is early to shut down a fire pit in a tourist town. Overall pretty disappointed, i will stay somewhere else next time.

Super clean hotel, breakfast was amazing! The fact that there are balconies with the rooms to enjoy the mountain view was an unexpected bonus. Olga checked us in and was super sweet. Loved that popcorn was made nightly for guests to come and enjoy. Close to all the Gatlinburg/Pigeon Forge activities but far enough away to be quiet (20 minute drive with traffic) Close to the Smokey Mtn National Park entrance. Lots of restaurants near hotel. Would definitely recommend!!

Great spot away from all the noise. Staff were extremely helpful. Even gave up their parking spots for guests.

We were in town for a cheer competition in Seiverville. The hotel was in a great location to get to the Convention center quickly. Room was set up really neat with the separation between the two beds. This allowed for the girls to be able to get ready without being in anyone's way. Everything was very clean and beautiful. Parking was convenient especially since our room was on the second floor and the back parking lot was level with the rooms. Breakfast was great each morning. We will definitely be staying here again for future competitions.

Convenient location to lots of attractions, dining and nice area. Staff where friendly but not intrusive. Not enough parking spaces.

Breakfast area was clean & food was good. Pool was clean, but has some tiles missing. Room was fairly clean and beds were clean & comfortable. Housekeeping did not provide service any of our stay We had to go to the front desk for towels and were given a plastic bag “to put them in and bring back to.” The worst part was the musty smell and moisture in the room. This was all reported upon check-out.

I had a 3yr old with me and the swimming pool didn’t have a kiddy pool. He played around the steps in the pool but was in the way of bigger kids. This was the only thing I didn’t like, otherwise the motel was very good.

This hotel is in a nice central location to much of Sevierville and Pigeon Forge's attractions. It is clean and the parking is easily accessible. Some of the staff was very friendly and helpful while other's seemed indifferent. The breakfast was plentiful and the area kept clean but the food was just ok. The oatmeal was like soup and the sausage was really overcooked two of the three days we ate there. The rest was fine The cleaning staffs scheduling was an issue. The first day the room needed cleaning I had to go to the front desk at 4:45 and ask the front desk why our room wasn't cleaned. They called someone and it was done right away. The next day we didn't have them clean because I didn't feel well. The next day I was fine and wanted the room cleaned. We left and came back about 3:00 and it wasn't cleaned yet, but at least we could see the cleaning staff was still working. I went to do the laundry and my husband had to go down to the lobby and read. By the time the laundry was done the room was clean. I'm not sure if it is a shortage of cleaning staff, many times we saw the carts outside a door but no staff around for long stretches or how they prioritize the order they clean. The guest focus should be on a friendly, comfortable stay. We didn't like having to wonder if our room was going to be cleaned when we came back to the hotel or were we going to have to vacate the room so it could be done. All you really want to do is come back to a clean room and relax.

The staff was excellent; especially the front desk people. The place was a little dated: small bathroom, older furniture, etc. Breakfast was delicious: cinnamon rolls, yogurt and coffee! Our room was clean but the common areas needed attention: elevators, hallways, eating area (breakfast). Location worked for us: outlets close, Dollywood, also recommend the local goat (excellent restaurant). Movie theater is within walking distance.

The property was easy and accessible and the staff was super nice. However, the room was not as clean as it should have been and there were stink bugs in the room galore. The carpet looked dirty and the furniture looked just as bad.

The room was nice and clean. The staff was extremely friendly and helpful. Housekeepers came in daily. The breakfast was excellent. No complaints. Ready to return!

No hot water nasty food. Not clean

We had a balcony and the view at night was awesome! It was quiet, clean, amd the staff was super nice. The breakfast was very good and nice to wake up to. Would definitely stay again!

The room had a funny smell. It didnt smell clean at all. There were several gnats all over both beds and all of the pillows. There was a live cockroach that came across the floor. Definitely the worst Holiday Inn ive ever stayed in. Will never stay here again.

Very wonderful stay! Clean room and great staff! Will stay here again!

Wonderful hotel. The only downside was the shower was dirty and had hair left. The manager assured me this would not happen again. I would stay here again.

The carpet of our room was soaked and seemed to get worse every time we showered. The tiles were sticky, as if covered with hairspray. After a single night, my allergies went wild and I coughed all night long. By the second night, my family couldn’t sleep because of the coughing and we woke with red eyes. The breakfast was the only positive for this place.

Housekeeping needs to improve. But over all the stay was nice, breakfast was good

The staff was excellent; especially the front desk people. The place was a little dated: small bathroom, older furniture, etc. Breakfast was delicious: cinnamon rolls, yogurt and coffee! Our room was clean but the common areas needed attention: elevators, hallways, eating area (breakfast). Location worked for us: outlets close, Dollywood, also recommend the local goat (excellent restaurant). Movie theater is within walking distance.

Several carpet tiles were coming up. The bathroom door and wall has large amount paint peeling off. Also, the room door doesn’t automatically lock as it should when leaving. You need to open and shut the door a couple of times to get it to lock.

Easy to find, very clean and great breakfast for hotel type. Rooms aren’t well insulated for sound and we could hear the neighboring room’s tv all night long.

Very clean room. Liked how the 2 beds had a divider between them.

The water pressure and hot shower was amazing! The bed and pillows were terrible! Our neighbors were horrible, loud, rude, the walls are too thin too. The staff was great and food was good. Great coffee also.

The room had 2 queen beds. The beds were separated by the shower. It actually blocks the sound somewhat between the 2 tv’s. The room had a Keurig, but there was good coffee/tea/hot chocolate in the lobby so it did not get used. Staff very friendly. Beds were comfortable. Breakfast was good.

We had a balcony and the view at night was awesome! It was quiet, clean, amd the staff was super nice. The breakfast was very good and nice to wake up to. Would definitely stay again!

The rooms with 2 queen beds are separated by the bathroom. It’s like 2 separate rooms. Each room has a tv. Breakfast was really good.

We stayed in room 201, which was right by a stairwell door and door to the parking lot. The door to the parking lot slams shut and was obnoxiously loud. Our whole room was woken up anytime someone entered or exited, which was often and at all times of the night/morning.

The beds/pillows are always amazing at Holiday Inn Express! I will say this hotel is dated and could you some refurbishing. The doors slam EXTREMELY loud, which can be frightening in the middle of the night :) All in all, a pleasant stay.

Very clean & staff was extremely nice. The only complaint i might have is our bed (king size) was VERY uncomfortable. Like laying on a board. Me & my husband could not sleep both nights we were there. That made the trip miserable. We were there for a conference and we had to leave the conference early because we were so exhausted from no sleep. Also our room never got cool enough. We even had a fan we brought from home. Other than the bed & coolness of the room it was a nice place to stay.

Property was in a great location, with a great view of the mountains. However when booking a balcony room you dont get to chose which floor you're on. Unfortunately we were on the second floor and I do not feel that the view from the second floor was worth paying extra for. Also, two nights we were there the fire pit was not lit. On the third jight we saw it was lit, went to our room to fix a drink and. By the time we got down there it was shut off. I asked the elderly woman at the front desk if she could turn it back in but she told me no, that it turns off at ten. That is early to shut down a fire pit in a tourist town. Overall pretty disappointed, i will stay somewhere else next time.

Absolute terrible service

Great spot away from all the noise. Staff were extremely helpful. Even gave up their parking spots for guests.

Very clean and the breakfast was excellent. The extended our stay for a late check out. I would love to stay here again.

We stayed here for our Honeymoon and it was an absolute delight! Olga at the front desk is an angel. The breakfast was spectacular. We will be staying here again the next time we visit Pigeon Forge/Gatlinburg

The staff is always super friendly. Breakfast is always amazing! I do not like the way that guests who purchase through a third party (such as Expedia) are clearly placed in a sub standard room. The rooms that I am assigned when I purchase directly through the IHG site are far superior than those I am assigned any time I choose to purchase through a third party. Logically, I know that this is probably because they do not like losing money to third parties. However, they must know that customers are looking for the best deal, and should not have to fight insects, nor deal with “stains” and dingy smells throughout the room for doing so, Expedia should look into this. Otherwise, don’t bother to request the completion of these surveys.

Staff were great and the rooms were fantastic! Very nice for the price

Very wonderful stay! Clean room and great staff! Will stay here again!

Holiday Inn went above and beyond to give us the room we reserved. Hotels.com screwed up reservation. We reserved an accessible room with balcony and view. We got neither. Hotels.com reserved room for us but they don’t bother relaying the info to the actual hotel. After some frustration being on hold with hotels.com forever without ever talking to anyone, The lady at front desk understood and finally moved us to room we reserved. Thank you Holiday Inn! No “Thank You” to you hotels.com

We are very pleased. The room is more than we could have hoped for! Very clean and the girl, Ashley, who checked us in was friendly and made us feel welcomed!

Excellent location and service

Liked the continental breakfast , many options. Liked how the beds were separated and the 400 square foot room gave us room for our luggage . Off the main hwy was quiet ,staff nice.

Good hotel for the money and it’s close to everything

The location is very convenient without being in all of the crowds.

Great location

Clean rooms, staff was really nice, the area location was convenient for getting around and not noisy.

Great location for Dollywood. Dining options. Clean and safe.

Good location

The location was a big plus for our needs giving us a sense of safety at the same time.

Staff was super friendly, breakfast was amazing, great location right off the strip but still walking distance from plenty of stuff to do.

The best free breakfast we've ever had! Great coffee. Room was immaculate.

Easy to find, very clean and great breakfast for hotel type. Rooms aren’t well insulated for sound and we could hear the neighboring room’s tv all night long.

Very clean and the breakfast was excellent. The extended our stay for a late check out. I would love to stay here again.

Nice breakfast…. No daily housekeeping

We stayed here for our Honeymoon and it was an absolute delight! Olga at the front desk is an angel. The breakfast was spectacular. We will be staying here again the next time we visit Pigeon Forge/Gatlinburg

The water pressure and hot shower was amazing! The bed and pillows were terrible! Our neighbors were horrible, loud, rude, the walls are too thin too. The staff was great and food was good. Great coffee also.

Room was spacious, clean and comfortable. Breakfast options were very good

We had a balcony and the view at night was awesome! It was quiet, clean, amd the staff was super nice. The breakfast was very good and nice to wake up to. Would definitely stay again!

Housekeeping needs to improve. But over all the stay was nice, breakfast was good

The staff was excellent; especially the front desk people. The place was a little dated: small bathroom, older furniture, etc. Breakfast was delicious: cinnamon rolls, yogurt and coffee! Our room was clean but the common areas needed attention: elevators, hallways, eating area (breakfast). Location worked for us: outlets close, Dollywood, also recommend the local goat (excellent restaurant). Movie theater is within walking distance.