奧爾巴尼萬豪飯店

The staff was extremely rude and unfriendly upon arrival. I stood at the counter for 15 minutes with a toddler before someone decided I was good enough to be taken care of. There were two employees there bluntly ignoring me. The pool area was well kept though.

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

It was good. Nearby location to my mtg. Very quick room service. And food was good.

There was a VFW conference being held at the hotel. The participants booked suites and held parties until late into the night that were loud and there was excessive cigarette smoke that permeated the halls of the hotel. The staff did was very helpful and moved our room away from one of the parties (at almost 11pm), but it was impossible to escape the cigarette smoke which was everywhere.

The TV did not have an HDMI port, so my son could not play his games while he waited for me. The breakfast was $22 and was NOT CLOSE to worth it. The bathroom was super cramped with no shelving or stools or hooks for clothing. Other than that, the pool was amazing (don't forget the goggles).

Clearly the manager has never looked at the property from the perspective of a customer. Arrived at night in rain. Parking lot full had to lane out back. No problem there is a big sign there “lobby.” Standing there in rain can’t get in without a key. Why have the sign? They could have had a button to talk to front desk and get buzzed in. Desk says they get that complaint before. Get to room. No water bottles. A full Marriott at $250 a night and they can’t leave water in the room? Is this Motel 6? Called front desk for water. Phone rings three times then disconnects. System is broken. Went to front desk. They are busy. Wait in line for water. Desk staff is nice. They have already told manager rooms should have water. Manager has not made it happen. Next morning for breakfast. Pancakes and crispy bacon. 20+ minutes for food. Bacon is soggy. Sorry they are waiting for the oven to heat up. Ate the pancakes (excellent) and left never got the bacon. Waitress said she told them first time bacon was wrong. Why did they serve it? Overall this facility needs a new general manager.

Great spot. Friendly staff. Good bar and good.

This hotel was honestly amazing. The bed felt like I was laying on a cloud. It had the best shower head I've ever had, in a hotel. The only reason I'm giving this a 4-star is because both the indoor and outdoor pool was very cold. My son was very excited to have a pool and we didn't last more than 20 minutes due to its temperature.

The bathroom shower was not clean at all… rest of room was great!

I’m requesting a refund I have pictures. My room was not up to standards. The bathroom was dirty. The shower was dirty. The body wash was empty and the air conditioning was making a banging noise every 30 to 45 minutes. It was a horrible night and very expensive

Old, mildew smell, not very clean…

I’m writing to share feedback following my recent stay with my family at the Marriott Albany over the weekend. Unfortunately, we were very disappointed with the cleanliness of our room upon arrival. The floors were visibly dirty, the bathroom appeared not to have been properly cleaned, and there were black, mold-like spots in the shower. For the price we paid, we expected a much higher standard of cleanliness and comfort. While I want to acknowledge that the front desk staff was kind and accommodating, the condition of the room made our experience far below what we’ve come to expect from Marriott. It has certainly made me hesitant about choosing other Marriott locations in the future. I hope you’ll take this feedback seriously and address these issues to improve the experience for future guests.

It’s old and dirty everywhere

Got here a little bit late in the night came and went to bed woke up in the morning to realize how dirty the room was there’s a drink and water bottle on the counter dirty washcloth in the floor shower and a half open catchup packet stuck on the back of the door Did not notice until I woke up in the morning pretty much came in the place at night time walked in turn the TV on brush my teeth woke up in the morning to find all that which makes me think that nobody cleaned the room prior

Garbage in hallways. Tears in wallpaper in room

Had to change rooms 3 times to get a room that was clean. After the 2nd dirty room I asked the manager to have housekeeping find a clean room for us that had been vacuumed and with clean sheets. Person that checked us in never even apologized.

Very clean hotel

There was a smell on the hotel floor we were on, tapwater was always running hot no cold water, bathroom was really not clean

Tall price and not much to show for it. Neither breakfast nor internet included, unusual for a hotel at the airport. Fridge but no microwave Staff friendly and helpful

Less than I expected. The outlet in the bathroom didn’t work. The provided hair dryer didn’t work. The fan cover in the shower fell during my husband’s shower. The rooms were clean but the refrigerator was very small and there was no microwave. Very dated. Since the rates are higher than many other places, I expected more. Wouldn’t stay again.

Quiet,clean, comfortable bed,spacious room

Heat was broken and blasting at 90, maintenance couldn’t fix it. The solution was to turn the heat off and room temperature dropped to 50. Could not stay in the room in either environment and hotel could not provide a different room or a refund.

Specifically requested to be in a quiet area they put us across from the ice machine and throughout the night younger people were running back-and-forth in the corridor. In addition, the housekeeping service kept knocking on the door or just simply trying to open the door to the room from 7 AM on, I am requesting that you refund our nights stay which was Friday night. We spoke to Bobby Saturday morning at the front desk and she said she would reach out to the general manager about this

We could hear a lot of noise from the room next to ours and in the hallway. The AC was making a loud noise while closing. If you're not a Marriott member you'll have to pay for the internet. Overall it was nice, but we had a better experience in a cheaper hotel.

Comfortable bed

I gave it 3 stars because the free Wi-Fi was not working.

WiFi costs extra!! Even Economy stays offer free wifi!

No microwave in the room is just not acceptable....

Front desk staff was very rude and condescending

Quick and easy check in

Great Customer Service. Everyone was very accommodating. Thank you !!

Was charged a no show for a night we nevrr reserved. Attitude if the fromt desk attendant was not nice nor helpful. We asked for a manager and they said there wasn’t one on site. The other person was eating food while attending people.

front desk staff was excellent

Concierge was was not very accommodating in changing my room assignment. Seemed very uninterested in helping me. I was with a large group attending a wrestling competition. Hotel staff was rude and condescending about arbitrary rules regarding eating and drinking in the lobby. I would not stay here again

Dear Management, I am writing to formally express our disappointment regarding the unresolved issues we faced during our recent stay at your establishment. Upon checking into our room, we immediately noticed that the air conditioning was not functioning, making the room extremely uncomfortable. Additionally, the main light switch was defective and could not be turned off, which further disrupted our experience, especially during the night. At 10pm, we promptly informed the front desk about these problems and requested a room change. We had to wake our kids up for this matter. We also asked to speak with a manager to address our concerns. The front desk employee assured us that a manager would call us back to follow up on the situation. Unfortunately, we never received any communication, nor was the matter resolved during our stay. Given the inconvenience, lack of basic room functionality, and the absence of any follow-up from your management, we find this experience far below the standards of service we expected. We kindly request a refund as compensation for the significant discomfort and poor customer service we encountered. We trust that you will take this matter seriously and address it promptly. We look forward to hearing from you.

Super fast check-in and helpful reception

Staff at this location are fantastic! Stayed here for a conference and everyone was so sweet and very hospitable. Rooms were nice and clean. Would highly recommend!

Staff was great! Due to Microsoft world wide outage, they could not program keys so they had a LARGE amount of extra staff to let people into rooms. Even after running around all day, folks where still very pleasant at 9PM

Friendly staff, clean room and common areas, and great location and close to amenities.

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

It was a great stay the location room was the best. Recommend for anyone traveling to Albany, especially with a car.

Good spot

Convenient location for a business trip. Location was perfect for me.

Nice area

Good location with lots of restaurants nearby

It was good. Nearby location to my mtg. Very quick room service. And food was good.

Comfortable beds, extremely clean and close to restaurants and the University of Albany.

Clean, practical. Close to the airport and dining options. As advertised.

Tall price and not much to show for it. Neither breakfast nor internet included, unusual for a hotel at the airport. Fridge but no microwave Staff friendly and helpful

We stayed at the Marriott to attend our son’s graduation from University at Albany. The location was great, it was so close to all of the stores and restaurants which were so convenient. Great bar and restaurant at the property where we had breakfast. Staff was friendly. Our room was okay, the bathroom was a strange layout, the toilet was so close to the shower. You had to be careful not to knock your head on the shower door. However, my father stayed in a room down the hall from us and his bathroom was fine. The hallways could use some updating. But it was a clean space and the hotel met our needs.

For a hotel this expensive, Wifi and breakfast should be included! Also, the woman who checked me in said all the right words, but her tone was anything but welcoming. The sink in the bathroom was slow to drain.

It was good. Nearby location to my mtg. Very quick room service. And food was good.

The TV did not have an HDMI port, so my son could not play his games while he waited for me. The breakfast was $22 and was NOT CLOSE to worth it. The bathroom was super cramped with no shelving or stools or hooks for clothing. Other than that, the pool was amazing (don't forget the goggles).

I made a reservation with breakfast, but they told me no breakfast, I wasn’t happy with that.

Unable to get breakfast before a conference and not open for lunch.

Clearly the manager has never looked at the property from the perspective of a customer. Arrived at night in rain. Parking lot full had to lane out back. No problem there is a big sign there “lobby.” Standing there in rain can’t get in without a key. Why have the sign? They could have had a button to talk to front desk and get buzzed in. Desk says they get that complaint before. Get to room. No water bottles. A full Marriott at $250 a night and they can’t leave water in the room? Is this Motel 6? Called front desk for water. Phone rings three times then disconnects. System is broken. Went to front desk. They are busy. Wait in line for water. Desk staff is nice. They have already told manager rooms should have water. Manager has not made it happen. Next morning for breakfast. Pancakes and crispy bacon. 20+ minutes for food. Bacon is soggy. Sorry they are waiting for the oven to heat up. Ate the pancakes (excellent) and left never got the bacon. Waitress said she told them first time bacon was wrong. Why did they serve it? Overall this facility needs a new general manager.

Great spot. Friendly staff. Good bar and good.

Perfect overnight stay for concert.Breakast was inviting and tasty next morning with ample fresh brewed coffee in pot at our table.Staff at front desk we’re very helpful .