Express Inn & Suites Houston Katy

The sheets were dirty with crumbs and different types of hair on several areas of the sheets. I called the managerand shared the outage. She was very abrupt and said the sheets were clean because she put them on the bed. I asked her to come up and see the crumbs and hair, she said, "I'm not coming out in the dark" and hung up on me. I immediately called Expedia and shared the horrible experience. I slept in a chair and checked out in the morning. I took pictures of the crumbs and hair and labeled each of the hair and crumbs with paper, identifying how dirty the sheets were. The hair dryer had long strands of hair stuck to the dryer hanging down. I took a picture of this as well. The iron was broken and the ironing board was filthy as well. The motel refused to refund my additional 3 days I paid for and offered another room when I was checking out. I was baffled that she actually thought I would stay there after being called a liar especially with the photos showing hair and crumbs.

C/S . Room very clean and quiet.

Staff was opening the door while i was sleep told her something and she did it again good thing i had the lock on the door the second time

I had a very disappointing experience with this location. The staff was rude and seemed very confused about basic procedures. The checkout process was unorganized, and I was charged extra tax that no one could properly explain. To make things worse, they deducted money from my deposit upon return and claimed that the credit card company charged them transaction fees — which makes absolutely no sense and should not be the customer’s responsibility. They also took a wet towel from the room but never replaced it, which shows a lack of attention and poor service standards. Overall, the experience felt unprofessional and frustrating. I would not recommend this location unless management seriously improves customer service and transparency in billing.

Very nice area. Good selection of restaurants.