Stay One Chicago

Check in was a little stressful without having access to the doors to come and go and having to be escorted by the vibrant , apologetic , professional and amazing Mr. Shawn. This hotel was amazing ! The esthetics , the modern feel, the smell gives nothing short of luxury ! Mr. Anthony and Ms. Melanie did an amazing job. The location is in walking distance of everything you need from working out , shopping , fine dining or everyday eatery’s. The staff is amazing. This will be my reset , staycation hotel moving forward ! I would highly recommend! Thank you for this amazing stay !

So lets start with the very minor negative stuff.. The instructions and signposting on the property to find the entrance sucks. The entrance is located at the entrance to the restaurant and gets a little lost in all that is happening in the area! That is the negative, and the only negative I found. The Good. EVERYTHING. The shower is amazing, the bed is good, the view outstanding. The cleaniness was amazing. Easy access to the restaurants!

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Room and the view were amazing — I’ll start there. Unfortunately, getting access to the unit was a major inconvenience. I booked through Hotels.com, and the correct email wasn’t provided for the keypad/digital key system. Because of that, I had to go back and forth to the residence front desk several times to get new keys — and even the physical keys they issued didn’t work. Thankfully, Elizabeth from the residence team stepped in, contacted the hotel directly, and updated my email so I could access the digital key. Once that was sorted out, everything went smoothly and the stay itself was very enjoyable. Housekeeping also did a great job throughout my stay.

The property was great, the room was awesome! The "Stay One Chicago" is really just a name on paper, and maybe one employee who is physically at the property. I am pretty sure that he wasn't even directly employed by the "hotel". So in a nutshell, the organization has not worked out any kind of structure for checking in other than the guy that told us to download the Door, OR the Latch app. He said that the app is very difficult to get logged into. Long story made short, we wasted the 1st 2 hours in the hotel trying to get the app (both my wife and I). The app never worked, and we finally got physical key cards from the guy working for the building. There was one small piece of paper with scan codes for restaurants, but zero property maps, rules, room cleaning, and nothing explaining how to get to, or use any of the amenities. It was the worst 1st 3 hours of a vacation that we have experienced. I still gave it a 4-star because the local people were so nice and helpful, even though helping us wasn't part of their job. The valet guys were the best, super nice, and helpful.