奧斯汀北朗德羅克 WoodSpring 套房飯店

Stop nickel and dimming people. Charging for plates bowls pots pans silver ware and 3 dollars a day for towels is ridiculous. And I would do something about the weed smell around the hotel and the fact that the beds are not secure and move when you lay down or toss or turn and hear the neighbors bed banging when they move!

I personally prefer the lack of interruptions by housekeeping. Appreciated lobby coffee with decent decaf. Slightly disappointed no business channels on TV but not a big deal.

Great property. Clean and nice interiors. Good staff. Lot of parking. Walkable QT mart. Easy laundry.

Part of my disappointment is my own fault because I did not research the hotel before I booked the room. However, this hotel provides little to nothing as far as amenities or basic things you’d expext. I found one bar of soap but nothing else. I could have at least used a blow dryer. There was downstairs in the lobby, but nobody told me so I went without!

Very noisy and no soap or shampoo in rooms. Not as clean as expected. Was disappointed after a long drive.

This is not a motel, it is a long term stay property. The room comes with nothing: No shampoo or soap, hair dryer, iron (when asked, I was told people bring those thinks with them). Bathroom electrical didn't work but they did fix that. The TV did not work and they didn't fix this. You could hear EVERYTHING that was happening in adjoining rooms and there were nightly parties in the parking lot. The front desk has no attendants past 10PM. Do yourself a favor and stay elsewhere

Overall it was a good stay for what we needed. Things to know: Located off a freeway, one-way frontage road; very congested during rush hours. No quick access to HEB near by so muddy plan to stop before heading to hotel, but there's a QT gas station next door open 24-7 for quick essentials. There's no desk service from 10pm-9am; just an emergency phone line. There's a lot of day workers that hang around outside drinking beer on tailgates, but they didn't bother anyone. This hotel offers a kitchenette but you must buy cookware or provide your own. The guy at check in was a little short with responses, but overall friendly. The room was clean, however the bathroom had mold on the ceiling above shower. The walls are thin so you can hear neighbors. All in all a comfortable place and would recommend.

We’ve never been in an extended stay that had NO amenities such as dishes, pots and pans. They want to sell them to you. $30 for single service ($60 for 2 boxes for 2 of us), $40 for box of pans! We were there for a week and had to go buy everything. No hand towels, they charge you for getting clean towels everyday. Floors were dirty in room; feet/socks black. When I checked in and expressed the disappointment at no dishes, desk clerk says “we do things different down here.”

There was no shampoo, conditioner or soap

Easy access to surrounding areas and an HEB down the street for groceries. It’s pet friendly and was my main reason for the stay. Maybe I missed the pet fee during reservation but I didn’t see it listed and I was charged extra upon check in that I wasn’t expecting. The hotel had a pet smell but that’s to be expected. There is a dedicated pet area outside with poop bags and a trash can. Rooms are on the smaller side (I had a one queen bed room) but include a kitchenette with a full size fridge and microwave. No kitchenware at all to cook with though. Not even a fork or spoon or dish towel. AC worked great! Wardrobe/closet area was fairly small and in the open but is functional. Walls are kinda thin. I could hear alarms and tv’s on and the people above us walking around. If you’re not a hard sleeper you may want an end room or upstairs room. Towels are thin and I had to request a new set since they didn’t come around and clean the room the next day. Hard to reuse if they’re still wet from the day before. It was a two night stay so I’m not sure if they only clean every couple of days. Coffee was available in the lobby but not in the rooms. Also, no toiletries except one small bar to wash hands with. The front desk people that helped me on two different occasions were nice.

We planned to stay 2 nights but checked out after the first night. If we had not arrived so late, we would not have stayed at all. Immediately upon exiting the elevator we smelled a musty, mildew smelled. When we entered our room, it smelled of fresh paint. Later we realized they had apparently tried to paint over mold in the bathroom. It still seeped through though and was visible. The woman at the front desk was very nice about the situation but she could only do so much. We are still waiting on the refund from the 2nd night of our stay.

Everything was as it should be. Clean room, courteous staff and very helpful.

We saw two baby roaches in the bathroom.

There was a horrible smell in the hallway. The carpet was filthy. I had to go your and buy cleaning supplies. The floor in my room was sticky. I purchased blankets, towels and pillow’s because I didn’t trust the linens. No bathroom amenities like soap or shampoo. Wouldn’t be there 3/4 of the time so I made it work.

since the first night, both me & my husband & I got bitten very bad by something. we checked the bed and saw nothing but continued to be bitten. we went to by bug spray which did not help. we suffered severe bug biting the entire stay. we couldnt really report anything because there was rarely anyone there. also, getting in & out the building was a pain. you had to use your key to get in even during business hours. there are HORRIBLE smells throughout the entire building to where you had to hold your breath and walk super fast.

Very noisy and no soap or shampoo in rooms. Not as clean as expected. Was disappointed after a long drive.

I was there for one week I just stay five days and I checked out early because for one week no housekeeping no towers the room has roaches and very stinky most the people living there construction guys, there is no hairdryer, no hands soups, no towers the sheets for the bed and for the pillows are dirty the room have roaches I am not coming to this place anymore twice a month I visit Austin for work and always coming to different hotels I see some of bad stuff in the other hotels, but in this place, it’s more worse

Arrived and room was not clean. They moved us rooms but the new room was oily and had no soaps. The towels in the room were stained and the phones did not work. Tried to get with management and they denied it. People were partying in the parking lot with alcohol and cigarettes at 11 at night. Hotel smelled of marijuana and chemicals. No amenities

Elevator and common areas stink. House keeping is sketchy.

Our room didn’t get cleaned and our dirty towels were not replaced, we had to take our dirty towels to the service desk to get clean ones, the smell is not pleasant

Stop nickel and dimming people. Charging for plates bowls pots pans silver ware and 3 dollars a day for towels is ridiculous. And I would do something about the weed smell around the hotel and the fact that the beds are not secure and move when you lay down or toss or turn and hear the neighbors bed banging when they move!

Could hear stomping and noises above our room. Room was clean enough but other areas of the hotel were not. No hand towel.

My stay was good. The only thing i will say is the walls are thin.

I loved this hotel for the kitchenette. It was perfect for my needs. I could easily hear people talking isn’t he hallways and loud stomping from the floor above. Other than that it was great and I will definitely use again.

The smoke alarm in my room went off twice in the middle of the night.

Decent clean hotel - no frills. Bed wasn’t super comfortable because t by no means bad. Staff was very friendly and accommodating and guest were a good group for the price range - nothing seedy at all. I’d call it a Junior Holiday Inn Express with a fridge.

This is not a motel, it is a long term stay property. The room comes with nothing: No shampoo or soap, hair dryer, iron (when asked, I was told people bring those thinks with them). Bathroom electrical didn't work but they did fix that. The TV did not work and they didn't fix this. You could hear EVERYTHING that was happening in adjoining rooms and there were nightly parties in the parking lot. The front desk has no attendants past 10PM. Do yourself a favor and stay elsewhere

Great stay. Check in was fast and friendly. Our room was really nice and large. Walls were a bit thin, but hallway was quiet.

This is by far my worst stay at any hotel. The occupants in the room above me were stomping around making so much noise from the time we arrived at about 9pm to 3am. I could not sleep. I called front desk to make a noise complaint and all the lady said was i will see what i can do...excuse me.."I will see what i can do!" Well obviously nothin was done because i made the call at 1:45 am and the noise did not stop until after 3am. I have a long day at work today so i was nkt well rested. This hotel was the worst of all my stays at any hotel so far!

The first room we were given had a sticky floor but the front office gave us a different room. The rooms were clean. The bed isn’t the most comfortable but otherwise a nice room. Getting to the place isn’t easy but it is workable. There are lots of eating places around the area.

The person working the front desk was incredibly rude and should be fired for his total disrespect!! I will never, ever go back. 👎👎👎👎👎

The night shift check in bald black guy is very rude and not helpful at all. I was going to stay for a week and just his attitude and the way he speaks down to people made me leave and go to another hotel 20 miles up the road.

when i arive to the hotel the desk was unattended and somebody came like 10min after the room was ok it doesnt have shampoo i have to ask the recepcionist if i can have to take a shower !

Horrible service by “Barry” .. I was up priced what Expedia had priced me before . Gave me a hard time getting my room , very unpleasant , my room was closed from the top lock lever thing and when I asked to get help to get into room front desk guy gave me an ugly look As well as verifying again if it was my room or not when I had just gotten the room 10 minutes before from him..

Service staff was exceeding helpful and accommodating

This is not a motel, it is a long term stay property. The room comes with nothing: No shampoo or soap, hair dryer, iron (when asked, I was told people bring those thinks with them). Bathroom electrical didn't work but they did fix that. The TV did not work and they didn't fix this. You could hear EVERYTHING that was happening in adjoining rooms and there were nightly parties in the parking lot. The front desk has no attendants past 10PM. Do yourself a favor and stay elsewhere

Excellent customer service!

Room was canceled and wasn’t notified.

Horrendous Experience - Do Not Stay Here! Where do I even begin? My recent stay at this motel was an absolute nightmare from start to finish. If you value your sanity and your time, do yourself a favor and steer clear of this place. Upon arrival, I was greeted with an empty reception area. Not a soul in sight. I thought, perhaps, the staff were attending to other matters and would return shortly. But minutes turned into a half-hour, and still, no one showed up. Frustrated, I decided to try calling the number provided for after-hours contact. What a joke. I dialed and waited. And waited. And waited some more. Forty excruciating minutes passed, and not a single person bothered to pick up the phone. It was as if this place had been abandoned altogether. Left with no other option, I had to scramble to find alternate accommodations at 11 PM in the dead of night. Let me tell you, finding a decent motel at such an hour is no easy feat, and it's an experience I wouldn't wish upon my worst enemy. To call this level of service unacceptable would be a gross understatement. It's downright disgraceful. The utter lack of professionalism and basic courtesy displayed by the staff is appalling, to say the least. Save yourself the headache and the hassle. Stay far, far away from this motel. Trust me, you'll thank yourself later.

This is by far my worst stay at any hotel. The occupants in the room above me were stomping around making so much noise from the time we arrived at about 9pm to 3am. I could not sleep. I called front desk to make a noise complaint and all the lady said was i will see what i can do...excuse me.."I will see what i can do!" Well obviously nothin was done because i made the call at 1:45 am and the noise did not stop until after 3am. I have a long day at work today so i was nkt well rested. This hotel was the worst of all my stays at any hotel so far!

Great property. Clean and nice interiors. Good staff. Lot of parking. Walkable QT mart. Easy laundry.

This is not a motel, it is a long term stay property. The room comes with nothing: No shampoo or soap, hair dryer, iron (when asked, I was told people bring those thinks with them). Bathroom electrical didn't work but they did fix that. The TV did not work and they didn't fix this. You could hear EVERYTHING that was happening in adjoining rooms and there were nightly parties in the parking lot. The front desk has no attendants past 10PM. Do yourself a favor and stay elsewhere

Overall it was a good stay for what we needed. Things to know: Located off a freeway, one-way frontage road; very congested during rush hours. No quick access to HEB near by so muddy plan to stop before heading to hotel, but there's a QT gas station next door open 24-7 for quick essentials. There's no desk service from 10pm-9am; just an emergency phone line. There's a lot of day workers that hang around outside drinking beer on tailgates, but they didn't bother anyone. This hotel offers a kitchenette but you must buy cookware or provide your own. The guy at check in was a little short with responses, but overall friendly. The room was clean, however the bathroom had mold on the ceiling above shower. The walls are thin so you can hear neighbors. All in all a comfortable place and would recommend.

It was not to far from comiccon activites

Neat and safe location with easy acess to shopping places.

Easy to get to hotel and quiet stay. Only stayed for one night and it had all that I needed to get a good rest.

Easy access to surrounding areas and an HEB down the street for groceries. It’s pet friendly and was my main reason for the stay. Maybe I missed the pet fee during reservation but I didn’t see it listed and I was charged extra upon check in that I wasn’t expecting. The hotel had a pet smell but that’s to be expected. There is a dedicated pet area outside with poop bags and a trash can. Rooms are on the smaller side (I had a one queen bed room) but include a kitchenette with a full size fridge and microwave. No kitchenware at all to cook with though. Not even a fork or spoon or dish towel. AC worked great! Wardrobe/closet area was fairly small and in the open but is functional. Walls are kinda thin. I could hear alarms and tv’s on and the people above us walking around. If you’re not a hard sleeper you may want an end room or upstairs room. Towels are thin and I had to request a new set since they didn’t come around and clean the room the next day. Hard to reuse if they’re still wet from the day before. It was a two night stay so I’m not sure if they only clean every couple of days. Coffee was available in the lobby but not in the rooms. Also, no toiletries except one small bar to wash hands with. The front desk people that helped me on two different occasions were nice.

The first room we were given had a sticky floor but the front office gave us a different room. The rooms were clean. The bed isn’t the most comfortable but otherwise a nice room. Getting to the place isn’t easy but it is workable. There are lots of eating places around the area.

I personally prefer the lack of interruptions by housekeeping. Appreciated lobby coffee with decent decaf. Slightly disappointed no business channels on TV but not a big deal.

Our stay was good. Shower/Tub drain maybe clogged. We only stayed one night. Breakfast or even a continental breakfast would be nice. Apart from that we had a good experience.

Easy access to surrounding areas and an HEB down the street for groceries. It’s pet friendly and was my main reason for the stay. Maybe I missed the pet fee during reservation but I didn’t see it listed and I was charged extra upon check in that I wasn’t expecting. The hotel had a pet smell but that’s to be expected. There is a dedicated pet area outside with poop bags and a trash can. Rooms are on the smaller side (I had a one queen bed room) but include a kitchenette with a full size fridge and microwave. No kitchenware at all to cook with though. Not even a fork or spoon or dish towel. AC worked great! Wardrobe/closet area was fairly small and in the open but is functional. Walls are kinda thin. I could hear alarms and tv’s on and the people above us walking around. If you’re not a hard sleeper you may want an end room or upstairs room. Towels are thin and I had to request a new set since they didn’t come around and clean the room the next day. Hard to reuse if they’re still wet from the day before. It was a two night stay so I’m not sure if they only clean every couple of days. Coffee was available in the lobby but not in the rooms. Also, no toiletries except one small bar to wash hands with. The front desk people that helped me on two different occasions were nice.