Hawthorn Extended Stay by Wyndham Kilgore

I had a 30’ trailer and was able to park in back with no problem

All ice machines on the property were out of order.

No air conditioning in the first room that was assigned to us. No ice machines, hallway on third floor stunk,afternoon staff not very friendly.

Excellent, helpful staff. Very very clean! Good parking. Fair breakfast. Room 120-handicapped room. Bathroom door rotting and peeling. Shower floor extremely slippery. Baseboard off in room. Bed sheets poor quality and so thin you can read through them. Shower chair screws loose. This room is an accident waiting for a place to happen. But. It was very clean and great staff!

Unfortunately the boiler broke so hot water wasn’t available in the guest rooms. The hotel offered us a refund so we could stay somewhere else. Since we were only staying one night, we made due with cold showers. Staff very friendly. Rooms good sized and beds comfortable.

Furniture around the room is kind of scuffed up. Bathroom definitely needs an overhaul - especially the shower. Also, NO hot water. We were told it was because people going to see the Rangerettes were staying at the hotel. That's a great excuse - NOT. Don't rent out the rooms if you can't provide hot water to them. Staff really didn't care. Refrigerator was dirty.

We could not get the TV to work and front desk could not tell us how to get it working when we got off the elevator on the third floor. There was no AC in the hallway. It was so hot . the bathroom shower in the corner at the bottom had mold growing. When we went down to get breakfast, there was nothing The The coffee was water down. The apple juice was water down. There was no orange juice. The bread for toast was not fresh. There was only waffles and cereal. no meat, no eggs, nothing so I went to the front desk and waited, and some young girl came out of the back room and was dressed and looked like a hoodie shirt, not dress professionally and ripped up jeans this is supposed to represent Wyndham. I don’t think so. We’ve stayed at other Wyndham properties before was very unsatisfied with this one.

I called prior to booking to ask if the swimming pool was open. I was told it was. We arrived, only to learn that it wasn't actually open. Area around the property was heavily wooded and it would have been nice to look at, if it weren't for all the trash littered in it. Breakfast selection was just ok. One of the ac units outside seemed to be on the fritz and making a lot of weird noises. Outside of the hotel looked like it could use some repairs too.

The boiler was out for my two night stay, so there was no hot water for showers. Additionally, all the ice machines were out of service and there was no ice available at the front desk. Do I need to continue from here?

Orange ring all inside the toilet, toilet wouldn’t flush. Room looked nothing like what it shows online. Hallways very hot and humid. Staff not friendly at the front desk.

When I first walk in to my room I was greeted by the biggest touches I ever seeing , they gave me another room and guess what there was another Rouch

Very clean room, no odors, front desk gentlman was ready for all his check-ins and made it a smoth 2 minute process. Great place to stay!

I stayed one night at this hotel while visiting family. While the location, price, and staff were all excellent, the quality of the in-room maintenance and cleaning was disappointing, which would prevent me from staying here again. The Positives The front desk staff were friendly and the check-in process was fast and easy. The hotel's location is fantastic for accessing the surrounding area, and the price was quite reasonable for what I booked. The main areas of the room felt genuinely clean, the Wi-Fi was fast and easy to connect to, and I really appreciated the small touch of a night light in the bathroom. The Negatives Unfortunately, several maintenance and cleanliness issues made the stay uncomfortable: * Pest Issue: The most serious problem was the presence of ants entering the room near the air conditioner. I even found one in the bed, which is unacceptable and a major issue for cleanliness. * Shower Quality: The shower was frustrating to use. While the water pressure was good, the shower head itself was faulty, barely letting water out in most modes and resulting in a weak, disappointing spray. * Deep Cleaning/Maintenance: The shower also needs attention, with missing grout and visible grime in the corners that requires a deep clean. * Minor Issue: The toilet lacked a soft-close seat, resulting in noticeable noise. Final Verdict The excellent staff and great location show this hotel has potential, but the significant issue with pests and the very obvious maintenanc

The room was just ok. The lamp and entry way light didn’t work, there was water damage on the ceiling which is a cause for concern due to possible mold, and the toilet bowl had lots of brown stains in the bottom.

Great, friendly and helpful staff and management. Rooms are very clean, quiet and comfortable. We stayed 2 nights and would highly recommend this hotel.

Room was spotless

This is a very clean and quiet property located just shy of I20 in Kilgore. It was convenient and fair in pricing. I would s recommend and stay another time.

We could not get the TV to work and front desk could not tell us how to get it working when we got off the elevator on the third floor. There was no AC in the hallway. It was so hot . the bathroom shower in the corner at the bottom had mold growing. When we went down to get breakfast, there was nothing The The coffee was water down. The apple juice was water down. There was no orange juice. The bread for toast was not fresh. There was only waffles and cereal. no meat, no eggs, nothing so I went to the front desk and waited, and some young girl came out of the back room and was dressed and looked like a hoodie shirt, not dress professionally and ripped up jeans this is supposed to represent Wyndham. I don’t think so. We’ve stayed at other Wyndham properties before was very unsatisfied with this one.

Orange ring all inside the toilet, toilet wouldn’t flush. Room looked nothing like what it shows online. Hallways very hot and humid. Staff not friendly at the front desk.

bed bugs

Television did not work. Breakfast had few selections. Staff was fine.

I love Hampton inn! I just didn’t like the fact the air conditioner didn’t work but the heater did

Mini frig didnt work

No air conditioning in the first room that was assigned to us. No ice machines, hallway on third floor stunk,afternoon staff not very friendly.

This hotel was nice, service was so friendly and the room comfortable. The decor had been updated and everything was very clean. My only complaint was the only outdoor seating area was small, for smoking and not shaded in anyway. Even in the mornings, east Texas is hot and a little shade would have been nice especially since I’m outside person it would have been a nice amenity. Other than that I would definitely stay again.

Unfortunately the boiler broke so hot water wasn’t available in the guest rooms. The hotel offered us a refund so we could stay somewhere else. Since we were only staying one night, we made due with cold showers. Staff very friendly. Rooms good sized and beds comfortable.

Great, friendly and helpful staff and management. Rooms are very clean, quiet and comfortable. We stayed 2 nights and would highly recommend this hotel.

Always stay at the Hampton when I come to town. Staff is very accommodating and friendly. Beds are super comfy.

Check In was good. After that, not so much. In the shower, the shampoo, conditioner, and body wash dispensers were all empty. The TV did not have any regular TV channels (no ABC, NBC, CBS, ESPN, etc.). All it had were streaming services. The bathroom sink was clogged with something, so it didn’t drain. The breakfast was really minimal….but there were so few people staying there, I can understand. Overall…very disappointing.

Loved the breakfast -- it was THE best free breakfast I've had at a hotel in long time. Everything was extremely clean! And the showers were hot. There were a few quirks. They were pretty stingy with the towels, refusing to give us enough for the number of people in our room. The air conditioner leaked, and the lock on the bathroom was broken. The wifi didn't work most of the time.

staff was helpful

Very clean room, no odors, front desk gentlman was ready for all his check-ins and made it a smoth 2 minute process. Great place to stay!

I stayed one night at this hotel while visiting family. While the location, price, and staff were all excellent, the quality of the in-room maintenance and cleaning was disappointing, which would prevent me from staying here again. The Positives The front desk staff were friendly and the check-in process was fast and easy. The hotel's location is fantastic for accessing the surrounding area, and the price was quite reasonable for what I booked. The main areas of the room felt genuinely clean, the Wi-Fi was fast and easy to connect to, and I really appreciated the small touch of a night light in the bathroom. The Negatives Unfortunately, several maintenance and cleanliness issues made the stay uncomfortable: * Pest Issue: The most serious problem was the presence of ants entering the room near the air conditioner. I even found one in the bed, which is unacceptable and a major issue for cleanliness. * Shower Quality: The shower was frustrating to use. While the water pressure was good, the shower head itself was faulty, barely letting water out in most modes and resulting in a weak, disappointing spray. * Deep Cleaning/Maintenance: The shower also needs attention, with missing grout and visible grime in the corners that requires a deep clean. * Minor Issue: The toilet lacked a soft-close seat, resulting in noticeable noise. Final Verdict The excellent staff and great location show this hotel has potential, but the significant issue with pests and the very obvious maintenanc

When I tried to check in the desk clerk said their computer system and phones were down and unable to pull up my reservation. They had went ahead and sold all rooms out using manual registration for other guests. They DID NOT HAVE ANY ROOMS LEFT. I HAD TO GET A ROOM AT ANOTHER LOCATION IN ANOTHER TOWN. I WANT MY ROOM CHARGES REFUNDED IN FULL ASAP.

Excellent service and very clean, comfortable room.

Older hotel that has many uodates and was very comfortable. The room was clean. We were missing shower supplies but that was corrected the next morning. We chose the location for ease of access and breakfast buffet to save time as we had very little time in town. The first morning there was only carbs for breakfast. The heating tray for eggs snd such was prepped but there was no food. I asked about this and was told "we didnt put any out" that did not make sense as this was a saturday morning. The front desk clerk was rude about it as well. The 2nd morning there was sausage, biscuits, and what appear to be a frozen mini sausage biscuits that tasted like cardboard. I expected better, hoped for better but it was just sad. The morning/afternoon saturday clerk was further rude when i was looking for a plastic spoon and found the door to the breakfast area cracked open and popped in to grab a spoon. Her reply "what are you doing?" And stormed at me, i said i needed a spoon and she just angrily pointed at the front desk where there had been NOBODY when i walked into the lobby or I would have asked. Just rude. All the clerks were very young ad were not able to answer many questions. Most were nice and polite but a few need a bit more experience in working withthe public. I would stay here again as it WAS clean, comfortable and easily accessible. I just wouldnt expect to be fed.

Great, friendly and helpful staff and management. Rooms are very clean, quiet and comfortable. We stayed 2 nights and would highly recommend this hotel.

Front desk staff was rude. I was hollered at because I said there was no ice. She snapped at me until I showed her the empty bag. No ice machines were functional at all. Breakfast was very limitec due to a broken fan. Been Hilton Honors members for several decades. This was a very disappointing stay. Will certainly reconsider staying at a Hilton properties in the future

When we checked in, we discovered that our bathroom sink was mostly clogged. The front desk said there was no maintenance staff for the weekend. Yes, it was Memorial Day weekend, but we were PAYING to stay there, so there should have been maintenance. And clearly the bathroom sink had not been cleaned in some time because the clog would have been previously reported/fixed. We had no maid service, even though we stayed in this room Saturday through Monday evening, when we were finally given a different room that had a working sink. This hotel is not what it used to be.

Always stay at the Hampton when I come to town. Staff is very accommodating and friendly. Beds are super comfy.

Location is easily accessible. Quiet. Close to businesses in the area

Location was great and within easy access to lots of dining options.

Hotel was quiet and staff was friendly.

Limited view from the highway making ingress and egress to the hotel dangerous. Signage was blocked from highway.

I stayed one night at this hotel while visiting family. While the location, price, and staff were all excellent, the quality of the in-room maintenance and cleaning was disappointing, which would prevent me from staying here again. The Positives The front desk staff were friendly and the check-in process was fast and easy. The hotel's location is fantastic for accessing the surrounding area, and the price was quite reasonable for what I booked. The main areas of the room felt genuinely clean, the Wi-Fi was fast and easy to connect to, and I really appreciated the small touch of a night light in the bathroom. The Negatives Unfortunately, several maintenance and cleanliness issues made the stay uncomfortable: * Pest Issue: The most serious problem was the presence of ants entering the room near the air conditioner. I even found one in the bed, which is unacceptable and a major issue for cleanliness. * Shower Quality: The shower was frustrating to use. While the water pressure was good, the shower head itself was faulty, barely letting water out in most modes and resulting in a weak, disappointing spray. * Deep Cleaning/Maintenance: The shower also needs attention, with missing grout and visible grime in the corners that requires a deep clean. * Minor Issue: The toilet lacked a soft-close seat, resulting in noticeable noise. Final Verdict The excellent staff and great location show this hotel has potential, but the significant issue with pests and the very obvious maintenanc

This is a very clean and quiet property located just shy of I20 in Kilgore. It was convenient and fair in pricing. I would s recommend and stay another time.

I called prior to booking to ask if the swimming pool was open. I was told it was. We arrived, only to learn that it wasn't actually open. Area around the property was heavily wooded and it would have been nice to look at, if it weren't for all the trash littered in it. Breakfast selection was just ok. One of the ac units outside seemed to be on the fritz and making a lot of weird noises. Outside of the hotel looked like it could use some repairs too.

Was quite , but then again arrived late but for what I needed it was just right

Good hotel, breakfast was good, it was clean, my room was clean. The only the was the room was never cleaned once we were in it. My trash was never changed during my stay. I was glad I decided to take out food containers so the room wouldn’t stink. We also had to keep asking for towels. I guess since they didn’t clean they never brought towel. So I kept asking daily and I saw the cleaning person on our floor when we would leave.

Television did not work. Breakfast had few selections. Staff was fine.

I am writing to express my disappointment regarding my recent stay at your Kilgore, Texas location from October 3 through October 5. Unfortunately, my experience was far below the standards I expected based on your website and online listings. Upon arrival, the cleanliness of the room was unacceptable. The floors were extremely dirty—so much so that walking barefoot left our feet black and sticky, including in the bathroom. The overall appearance of the property and staff was unprofessional, and the staff members did not seem friendly or approachable. We were also very disappointed with the breakfast situation. Online photos and descriptions showed a full, appealing breakfast, but in reality there were only a few items available—dry toast, cereal, milk, and waffles. This was misleading and not what we expected when booking our stay. Additionally, there were multiple maintenance issues. The ceiling appeared to have a leak, as both my sister and I felt water drops coming from above. The TV was unplugged in several areas, and even after reconnecting it, we found that only a few news channels were available—nothing suitable for children or families. In the dining area, the chair cushions were heavily stained and unclean, adding to the overall discomfort. Lastly, at check-in, I was asked for a card to put on file but was not informed that a $100 charge would be placed on my account. Only after the transaction was processed was I told it would be refunded upon checkout. That la

all was good..breakfast great

Older hotel that has many uodates and was very comfortable. The room was clean. We were missing shower supplies but that was corrected the next morning. We chose the location for ease of access and breakfast buffet to save time as we had very little time in town. The first morning there was only carbs for breakfast. The heating tray for eggs snd such was prepped but there was no food. I asked about this and was told "we didnt put any out" that did not make sense as this was a saturday morning. The front desk clerk was rude about it as well. The 2nd morning there was sausage, biscuits, and what appear to be a frozen mini sausage biscuits that tasted like cardboard. I expected better, hoped for better but it was just sad. The morning/afternoon saturday clerk was further rude when i was looking for a plastic spoon and found the door to the breakfast area cracked open and popped in to grab a spoon. Her reply "what are you doing?" And stormed at me, i said i needed a spoon and she just angrily pointed at the front desk where there had been NOBODY when i walked into the lobby or I would have asked. Just rude. All the clerks were very young ad were not able to answer many questions. Most were nice and polite but a few need a bit more experience in working withthe public. I would stay here again as it WAS clean, comfortable and easily accessible. I just wouldnt expect to be fed.

Good variety on the breakfast bar. Quiet environment and updated amenities. Clean facilities.

Front desk staff was rude. I was hollered at because I said there was no ice. She snapped at me until I showed her the empty bag. No ice machines were functional at all. Breakfast was very limitec due to a broken fan. Been Hilton Honors members for several decades. This was a very disappointing stay. Will certainly reconsider staying at a Hilton properties in the future

We could not get the TV to work and front desk could not tell us how to get it working when we got off the elevator on the third floor. There was no AC in the hallway. It was so hot . the bathroom shower in the corner at the bottom had mold growing. When we went down to get breakfast, there was nothing The The coffee was water down. The apple juice was water down. There was no orange juice. The bread for toast was not fresh. There was only waffles and cereal. no meat, no eggs, nothing so I went to the front desk and waited, and some young girl came out of the back room and was dressed and looked like a hoodie shirt, not dress professionally and ripped up jeans this is supposed to represent Wyndham. I don’t think so. We’ve stayed at other Wyndham properties before was very unsatisfied with this one.

Check In was good. After that, not so much. In the shower, the shampoo, conditioner, and body wash dispensers were all empty. The TV did not have any regular TV channels (no ABC, NBC, CBS, ESPN, etc.). All it had were streaming services. The bathroom sink was clogged with something, so it didn’t drain. The breakfast was really minimal….but there were so few people staying there, I can understand. Overall…very disappointing.

Loved the breakfast -- it was THE best free breakfast I've had at a hotel in long time. Everything was extremely clean! And the showers were hot. There were a few quirks. They were pretty stingy with the towels, refusing to give us enough for the number of people in our room. The air conditioner leaked, and the lock on the bathroom was broken. The wifi didn't work most of the time.