Delta Hotels by Marriott Little Rock West

Broken air in first room endured three hours after they said they fixed it; when moved to another room had to ask staff to provide luggage cart they brought it and left with no offer to assist. Bed linen was not changed obviously in the second room. Third room manager accompanied me to ensure air was working and linen changed. Offered me late check out for the many problems. Did not do breakfast and parking was fine. Only one elevator working for entire hotel.

The air conditioning wasn't working in the guest rooms. I requested a late check-out due to sitting in meetings til 4:00 in the afternoon. The front desk told me i could check out at 4:00 but at 12:30 when i went up to the room during lunch break, my key would no longer work. Our convention was told that we would be comped for both nights stay, but because i was booked thru hotels.com, i was told at the front desk that i would only be comped for the 1st night. Terrible experience.

I did not have any air condition because the air was out in the whole hotel. Because it was paid for already i had to stay.

The first room the AC was not working and was 78 degrees, went back and asked for another room, no problem. All in all the hote lwas nice and clean.

Staff was very informative and courteous. Very comfy bed and pillows.