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Aspen Grand Hotel Houston

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71 USD

a notte

Aspen Grand Hotel Houston - Camera

Aspen Grand Hotel Houston - Camera

Aspen Grand Hotel Houston - Camera

Aspen Grand Hotel Houston - Camera

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From

71 USD

a notte

Informazioni su questa struttura

Approfitta dei servizi ricreativi disponibili, che includono una piscina all'aperto e una palestra. In questo hotel potrai inoltre contare su il Wi-Fi gratuito, una sala ricevimenti e un distributore automatico.

Parcheggio
Piscina
Camere non fumatori
Business center
Servizio in camera
Lavanderia a secco

Posizione

2205 Barker Oaks Drive, George Bush Park/Eldridge, Houston, Texas, Stati Uniti d'America

Westheimer Road (0.5 miglia)

West Oaks Mall (centro commerciale) (1 miglia)

Millie Bush Bark Park (2.2 miglia)

Centro conferenze RAC (3.6 miglia)

Topgolf Houston - Katy (3.9 miglia)

West Houston Medical Center (4.1 miglia)

Altre informazioni sulla posizione

Opzioni camera

1

Camera Basic, 1 camera da letto

Dettagli della camera

2 Letti Matrimoniali

Posti letto: 4

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

1

Camera Basic

Dettagli della camera

2 Letti Matrimoniali

Posti letto: 4

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

1

Camera Standard

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 3

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

1

Suite monolocale Deluxe

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 4

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

1

Suite monolocale Superior

Dettagli della camera

2 Letti Matrimoniali

Posti letto: 5

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

1

Camera Business

Dettagli della camera

1 Letto Matrimoniale Large

Posti letto: 3

Aria condizionata

Wi-Fi (gratuito)

Frigorifero

Recensioni degli ospiti su Aspen Grand Hotel Houston

8.2

Molto buono

Sulla base di 693 recensioni verificate

Cosa pensano gli ospiti

Riepilogo generato dall'IA sulla base delle recenti recensioni degli ospiti

Le recensioni sull'Aspen Grand Hotel Houston sono contrastanti: molti ospiti lodano la cordialità del check-in, la tranquillità e i letti comodi, mentre molti altri segnalano notevoli problemi di pulizia e strutture datate e scarsamente mantenute che influiscono sul comfort e sulla fiducia durante il soggiorno.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

Ti è stato utile?

Cosa pensano gli ospiti

Le recensioni sull'Aspen Grand Hotel Houston sono contrastanti: molti ospiti lodano la cordialità del check-in, la tranquillità e i letti comodi, mentre molti altri segnalano notevoli problemi di pulizia e strutture datate e scarsamente mantenute che influiscono sul comfort e sulla fiducia durante il soggiorno.

Le lamentele ricorrenti riguardano biancheria da letto macchiata, odori di muffa, infestazioni di parassiti e pulizie inconsistenti. Molti ospiti notano servizi rotti o obsoleti come l'aria condizionata, le TV, gli impianti idraulici, le macchine del ghiaccio, le porte e gli ascensori, oltre a una piscina sporca o inutilizzabile. Il servizio varia dalle gentili interazioni alla reception a segnalazioni di personale scortese o inefficiente, check-in lenti, controversie sulle fatture e una colazione che varia da soddisfacente a poco fornita con caffè tiepido. Ci si può aspettare un soggiorno economico con standard variabili in una zona che alcuni trovano comoda, ma altri descrivono come poco confortevole.

Servizi

Pulizia

Camere

Servizio

Posizione

Ristorazione

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Servizi

I problemi comuni includono una piscina sporca o chiusa, macchine del ghiaccio non funzionanti, ascensori lenti o rumorosi e porte o lettori di tessere magnetiche rotti. Il parcheggio può essere limitato o far sentire insicuri a causa dell'attività nel parcheggio e di un locale nelle vicinanze.

Recensioni degli ospiti correlate

4

Emma

29 lug 2025

·

Soggiorno di 2 notti

This place looks like it had recently changed ownership. No signage on the building and looked quite rundown. The room was clean. The pool was unable to be used though. We were told we could swim in there if we wanted to, but maybe shouldn’t because of the algae. Just average all round.

This place looks like it had recently changed ownership. No signage on the building and looked quite rundown. The room was clean. The pool was unable to be used though. We were told we could swim in there if we wanted to, but maybe shouldn’t because of the algae. Just average all round.

6

Misty

14 mar 2025

·

Soggiorno di 2 notti

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

4

Bridgette

9 giu 2024

·

Soggiorno di 2 notti

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

2

Roel

10 giu 2024

·

Soggiorno di 2 notti

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

4

Willie

3 mar 2024

·

Soggiorno di 1 notte

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

4

Brian

17 giu 2024

·

Soggiorno di 1 notte

Property needs to be cleaner and updated. Several things broken- ice machine, card reader on door, pancake machine

Property needs to be cleaner and updated. Several things broken- ice machine, card reader on door, pancake machine

10

Rene

1 feb 2025

·

Soggiorno di 2 notti

The property was excellent and nearby the area of business. Of course, the rooms may need to repair their treadmills and refrigerators. Otherwise, the experience was awesome overall. Thank you, and be safe out there.

The property was excellent and nearby the area of business. Of course, the rooms may need to repair their treadmills and refrigerators. Otherwise, the experience was awesome overall. Thank you, and be safe out there.

2

Kevin

28 giu 2024

·

Soggiorno di 1 notte

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

4

Segun

25 lug 2023

·

Soggiorno di 5 notti

My children room was changed 3times. 1st Room assigned not clean, 2nd room toilet not flushing and sink not flushing. The elevator was making a terrible loud noise, nobody cared. Bug in the room. Bed linen not changed for the entire stay. Breakfast food finished before the scheduled time. Very terrible. Staffs don’t understand English at all.

My children room was changed 3times. 1st Room assigned not clean, 2nd room toilet not flushing and sink not flushing. The elevator was making a terrible loud noise, nobody cared. Bug in the room. Bed linen not changed for the entire stay. Breakfast food finished before the scheduled time. Very terrible. Staffs don’t understand English at all.

2

Angie

12 lug 2024

·

Soggiorno di 2 notti

They sold us a room for 2 nights after the hurricane hit. We were displaced. We booked it 2 full days in advance. They scalped us with 3 x what they normally charge and we showed up to find out they never had power since early Monday morning. Never called or told us anything. By that time there was no way to find another room anywhere. Horrible

They sold us a room for 2 nights after the hurricane hit. We were displaced. We booked it 2 full days in advance. They scalped us with 3 x what they normally charge and we showed up to find out they never had power since early Monday morning. Never called or told us anything. By that time there was no way to find another room anywhere. Horrible

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Pulizia

Molti ospiti segnalano biancheria da letto e asciugamani sporchi o macchiati, odori di muffa, infestazioni di parassiti e bagni che necessitano di una pulizia più approfondita. Alcuni hanno trovato le camere pulite, ma le pulizie sono inconsistenti e a volte vengono saltate.

Recensioni degli ospiti correlate

6

Tamika

30 nov 2024

·

Soggiorno di 1 notte

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

2

David

29 nov 2025

·

Soggiorno di 2 notti

Room was filthy, bedding had numerous bodily fluid stains. Requested new bedding, told there was no bed that wasn’t stained similarly. Want a refund, checked out day early due to filthy bedding. Please respond

Room was filthy, bedding had numerous bodily fluid stains. Requested new bedding, told there was no bed that wasn’t stained similarly. Want a refund, checked out day early due to filthy bedding. Please respond

2

Ye Ran

30 ago 2024

·

Soggiorno di 3 notti

I had reserved 5 rooms from this hotel and it was a nightmare. One of the rooms, when we walked in, there was someone in the room. The other room had ants on the bed. The other room had BLACK MOLD growing under their desk. This was by far the most terrifying hotel for us to stay in. Please save your money and go elsewhere. This place is NOT safe and should have someone come in for a health inspection especially after seeing black mold growing on their walls.

I had reserved 5 rooms from this hotel and it was a nightmare. One of the rooms, when we walked in, there was someone in the room. The other room had ants on the bed. The other room had BLACK MOLD growing under their desk. This was by far the most terrifying hotel for us to stay in. Please save your money and go elsewhere. This place is NOT safe and should have someone come in for a health inspection especially after seeing black mold growing on their walls.

4

Ruben

10 giu 2024

·

Soggiorno di 2 notti

*TV has only 2 channels. *Stayed 2 nights & Room was not cleaned the following day. *Desk clerk was not very courteous. *Coffee was lukewarm out of the pot. *Cockroach in bathroom *Caulking around tub done by cheap, uncaring labor.

*TV has only 2 channels. *Stayed 2 nights & Room was not cleaned the following day. *Desk clerk was not very courteous. *Coffee was lukewarm out of the pot. *Cockroach in bathroom *Caulking around tub done by cheap, uncaring labor.

6

Misty

14 mar 2025

·

Soggiorno di 2 notti

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

2

Deborah

30 nov 2024

·

Soggiorno di 1 notte

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

The first room assigned to us smelled so horrible I refused to stay in it. Smelled like bar room smoke and looked like a crack house. Moved rooms…smell was better but pillow cases and bed linens appeared to have blood on them!?!? Bathroom had a dirty towel w who knows what was stained on it. One set of towels were dingy like towels we retire to our shop and disgusting stains in the shower…I had to go to the front desk for more bath towels and clean linens. The only reason I stayed is it was booked thru a 3rd party and I knew I would not get a refund…this experience ruined it for me thinking Holiday Inn Express means cleanliness!

2

Conley

18 mar 2025

·

Soggiorno di 2 notti

My cousin and I were getting ready for bed, and when we pulled the covers back, stains and hair all in the bed. The desk clerk came down to change the bedding and take pictures but decided to change our room. That room was just as bad with huge yellow stains on the comforter and with stains on the sheets. He took more pictures; changed the bedding. I told him wanted a refund and to check out but was told the manager could only do that, but he was sleep. So the next day we wait for the manager who the clerk said wasn’t there and then when he started getting phone calls asking for the manager, he called the manager. The manager said he wouldn’t be in until Monday. The clerk then told us that the manager was actually in the room by the elevator and we could wait until he came out. So we did. When he came out, my cousin tried to stop him to discuss the prior night out and get a refund, but he yelled at her saying he was busy and tried to shut the door on her. She caught the door and told him that we wanted to check out but he ignored her. I pulled out my phone and began to record. He ignored us and then I went back to the counter and asked how do we check out. He said only the manager could check us out early because he has no authorization. After other customers were coming down to checkout and complain, the manager came out. He told my cousin either calm down or he wouldn’t talk to us. This is after he caused her reaction. He didn’t check us out, nor refund me.

My cousin and I were getting ready for bed, and when we pulled the covers back, stains and hair all in the bed. The desk clerk came down to change the bedding and take pictures but decided to change our room. That room was just as bad with huge yellow stains on the comforter and with stains on the sheets. He took more pictures; changed the bedding. I told him wanted a refund and to check out but was told the manager could only do that, but he was sleep. So the next day we wait for the manager who the clerk said wasn’t there and then when he started getting phone calls asking for the manager, he called the manager. The manager said he wouldn’t be in until Monday. The clerk then told us that the manager was actually in the room by the elevator and we could wait until he came out. So we did. When he came out, my cousin tried to stop him to discuss the prior night out and get a refund, but he yelled at her saying he was busy and tried to shut the door on her. She caught the door and told him that we wanted to check out but he ignored her. I pulled out my phone and began to record. He ignored us and then I went back to the counter and asked how do we check out. He said only the manager could check us out early because he has no authorization. After other customers were coming down to checkout and complain, the manager came out. He told my cousin either calm down or he wouldn’t talk to us. This is after he caused her reaction. He didn’t check us out, nor refund me.

2

Eric

27 ago 2024

·

Soggiorno di 2 notti

Worst hotel I have ever stayed at. Blood on sheets, bugs in the rooms. Breakfast was horrible.

Worst hotel I have ever stayed at. Blood on sheets, bugs in the rooms. Breakfast was horrible.

2

Natalie

2 ott 2023

·

Soggiorno di 1 notte

Toilet ran all night, loud AC, worst holiday inn I ever stayed at, doors do not close properly so from 6am & on you hear doors slamming. No sleep. Towels dingy looking. Will never stay here again.

Toilet ran all night, loud AC, worst holiday inn I ever stayed at, doors do not close properly so from 6am & on you hear doors slamming. No sleep. Towels dingy looking. Will never stay here again.

2

Tomas

8 set 2023

·

Soggiorno di 1 notte

Horrible cleaning

Horrible cleaning

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Camere

I letti sono spesso descritti come comodi, ma le camere sembrano datate con problemi di manutenzione come condizionatori e TV malfunzionanti, scarsa illuminazione e poca oscurità dovuta alle tende trasparenti. Alcuni ospiti segnalano rumori provenienti da porte e corridoi.

Recensioni degli ospiti correlate

6

Tamika

30 nov 2024

·

Soggiorno di 1 notte

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

First room i was given the tiolet was stopped up and the sheets on one of the beds werent clean. Got moved to a second room and it had a smell, then the guest over us was so loud until a little before midnight.

8

Wanda

18 ago 2025

·

Soggiorno di 1 notte

I’ve not had their good as of yet. However the area looked well maintained. Bed and pillows are outstanding. Internet seems fine. I will say there apparently was a window replacement (???)and there was a huge piece of glass near my chair and I also stepped on a tiny piece with my bare feet. I have place both on the desk and have made a photo. The bathroom has mold poorly cleaned and treated. Otherwise this room is comfortable. Clean and very organized. I’d stay again but perhaps not with the mold. I took pictures.

I’ve not had their good as of yet. However the area looked well maintained. Bed and pillows are outstanding. Internet seems fine. I will say there apparently was a window replacement (???)and there was a huge piece of glass near my chair and I also stepped on a tiny piece with my bare feet. I have place both on the desk and have made a photo. The bathroom has mold poorly cleaned and treated. Otherwise this room is comfortable. Clean and very organized. I’d stay again but perhaps not with the mold. I took pictures.

6

John

7 set 2024

·

Soggiorno di 1 notte

The door to the room squeaked very loudly and there were flashing red and blue lights as well as very bright property lights that shone in the window all night and only shear curtains covering the window so no way to darken the room!

The door to the room squeaked very loudly and there were flashing red and blue lights as well as very bright property lights that shone in the window all night and only shear curtains covering the window so no way to darken the room!

6

Misty

14 mar 2025

·

Soggiorno di 2 notti

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

It was quiet and the beds were really comfortable. The pool was dirty and the door going out to the pool is broken so you have to walk back around to get back in. There were guys standing out there smoking weed, which I had my daughter and she didn’t need to see that. The toilet was stained black and it rocks back and forth. Overall I’d stay again, they just need to do some maintenance and clean better. There was old food under the corners of bed

6

Alonzo

15 nov 2025

·

Soggiorno di 4 notti

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

2

Kevin

28 giu 2024

·

Soggiorno di 1 notte

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

6

SHILONDA

21 gen 2024

·

Soggiorno di 1 notte

Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.

Smoke smell coming from bathroom vent. Front desk personnel noticed upon arrival then set out to find the source. I closed the bathroom door off from the rest of the room then left for a few minutes—upon return & after calling about it a second time; the desk personnel came & sprayed a scent neutralizer. Horrible ordeal.

2

Business

2 nov 2023

·

Soggiorno di 1 notte

First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.

First room they gave me was not cleaned and it was also an ADA room. Second room they gave me the AC did not work.

6

Robert

14 ott 2024

·

Soggiorno di 1 notte

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

4

Nyja

6 mar 2024

·

Soggiorno di 2 notti

Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav

Where should I start? The property seemed fine checking in. Nothing out of the ordinary. Got to our room and realized the TV in the room remote control didn’t work. For just me, this wouldn’t be an issue, but I was traveling with my daughter and granddaughter, so a TV with a working remote was essential. Called front desk and they told us to come get a remote from the front desk to try. That remote didn’t work, so we called back down and they gave us a 3rd remote…. That also didn’t work. After a few calls to the front desk, they agreed to move us to another room. We moved to other room which was literally right by the front desk. No problem. When we got in the room.. I had a sense that someone used the room, but the room was “clean”, so no complaints. Upon being in the room a few hours, we start to see roache(s)! That’s right not a roach, A FEW OF THEM! But ok, this is just a weekend stay and we’d only be there another full day and then leave. My daughter meets up with some friends, so it’s just the granddaughter and I in the room. I didn’t put the extra lock on the door thinking she’d be coming in at some time and would need to be able to get in. Around 630A someone enters the room and turns on the lights… I assume it’s my daughter since she’s the other person that should have access. I open my eyes from my sleep and see it is the front desk person walking in my room while we are still sleep. I raise my head and said “hi” and he immediately apologizes and backs out (and leav

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Servizio

Le segnalazioni vanno da personale della reception cordiale e disponibile e check-in agevoli a personale scortese o inefficiente, lunghe attese e scarsa risoluzione dei problemi. Diversi ospiti menzionano controversie sulle fatture o addebiti non autorizzati, nonché overbooking o errori nell'assegnazione delle camere.

Recensioni degli ospiti correlate

2

Cesar

19 mag 2024

·

Soggiorno di 1 notte

They cancelled my stay due to overbooking

They cancelled my stay due to overbooking

6

Christopher

6 mag 2025

·

Soggiorno di 4 notti

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

2

Saxon

6 ott 2024

·

Soggiorno di 1 notte

We showed up at 2:45 and waited over 10 mins and no one came to the front desk. When we came back at 3:30 the nice lady at the desk helped us. However the room was not ready. As she was trying to help us she was yelling back and forth with the cleaning crew on the second floor. When we got into a room it was dirty. I went to call the front desk and the phone didn’t work. No dial tone nothing and was sticky with black stuff on it. We had to get the pillows changed due to them having make up stains and mystery strains on them,the microwave did not work, the bathroom was not swept, the mirror was not cleaned,there was something gooey on the counter top of the bathroom. The remote did not have a cover on the batteries so they kept popping out. There was a gross stain on the side of the bed, a gross smudge of something blood like on the wall. The office chair was peeling apart so bad it cut the back of my leg. I have pictures for all this.

We showed up at 2:45 and waited over 10 mins and no one came to the front desk. When we came back at 3:30 the nice lady at the desk helped us. However the room was not ready. As she was trying to help us she was yelling back and forth with the cleaning crew on the second floor. When we got into a room it was dirty. I went to call the front desk and the phone didn’t work. No dial tone nothing and was sticky with black stuff on it. We had to get the pillows changed due to them having make up stains and mystery strains on them,the microwave did not work, the bathroom was not swept, the mirror was not cleaned,there was something gooey on the counter top of the bathroom. The remote did not have a cover on the batteries so they kept popping out. There was a gross stain on the side of the bed, a gross smudge of something blood like on the wall. The office chair was peeling apart so bad it cut the back of my leg. I have pictures for all this.

6

Tina

23 nov 2023

·

Soggiorno di 2 notti

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.

Not stocked, no coffee or cups. Old furniture, shabby looking. The front desk person knocked on the door whole I was in the bathroom, then came in, he had the wrong room. When I checked in he said my card was declined, just didn’t seem like he was trained well.

2

Miss

25 mag 2024

·

Soggiorno di 1 notte

This was the worst experience ever . The hotel staff are very unorganized and rude . I was charged way more than expected and have still not recvd a refund .

This was the worst experience ever . The hotel staff are very unorganized and rude . I was charged way more than expected and have still not recvd a refund .

2

Destiny

24 mar 2025

·

Soggiorno di 3 notti

This hotel is still trying to make unauthorized charges to my card thats on file after i checked out LAST week!!

This hotel is still trying to make unauthorized charges to my card thats on file after i checked out LAST week!!

2

DeAndra

14 gen 2024

·

Soggiorno di 1 notte

Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.

Upon arrival the front desk clerk was very rude. We checked into our rooms and realized the TV was not working properly. The front desk clerk was contacted and he came up to the room with an even worse attitude and basically said it was nothing he could do. He did not even offer to change rooms not provide me with someone in IT who could assist (if that is an option). I typically don't stay in Holiday Inns and this is why! I have contacted Orbitz which is who I booked with to get some type of resolutions. I hope IHG offers a training program for associates as it relates to customer service because it is VERY much needed for this front desk clerk.

8

Brenda

25 set 2024

·

Soggiorno di 2 notti

The Manager was outstanding, as long as he’s at this location I would definitely be a guest in this hotel.

The Manager was outstanding, as long as he’s at this location I would definitely be a guest in this hotel.

10

ROSETTA

5 gen 2025

·

Soggiorno di 1 notte

Upon arrival reception was very nice, no issue, room clean and comfortable. Upon leaving 4:45am reception was very general, thank for coming and have a safe trip back

Upon arrival reception was very nice, no issue, room clean and comfortable. Upon leaving 4:45am reception was very general, thank for coming and have a safe trip back

10

ANTONIO M.

31 lug 2025

·

Soggiorno di 2 notti

Excellent service at checking in.

Excellent service at checking in.

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Posizione

Alcuni ospiti trovano la posizione comoda per le attività commerciali nelle vicinanze, mentre altri la descrivono come nascosta o poco raccomandabile, con senzatetto e problemi di parcheggio; avere un'auto è utile.

Recensioni degli ospiti correlate

6

Christopher

6 mag 2025

·

Soggiorno di 4 notti

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

The staff were quite nice and helpful. The property itself needs maintenance both inside and out. The weekday nights we stayed felt safe but the weekend not so much. People hanging out in the parking lot at all hours of the night. The rooms need a good deep cleaning. The duvets are not clean and we felt the need to disinfect our beds everyday. I guess you get what you pay for.

2

patrick

14 dic 2024

·

Soggiorno di 1 notte

I didnt like the area at all.

I didnt like the area at all.

4

Bridgette

9 giu 2024

·

Soggiorno di 2 notti

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

When we checked in the room they gave us was already occupied by someone else. We originally booked 2 Queens an was given a King due to over booking.. Limited parking, parking in the back horrible lighting an area behind hotel is a homeless community.. Room has wasps an roaches.

2

Roel

10 giu 2024

·

Soggiorno di 2 notti

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

Hidden location, sketchy, felt unsafe. Changed rooms 3x due to A/C failure. Only 2 channels worked, paper thin towels, dingy towels, NO ice machines worked, pool water was dirty too. Employees not very helpful. I would not stay there EVER !!!

8

Katrina

7 gen 2024

·

Soggiorno di 1 notte

Property is in a busy area near several businesses.

Property is in a busy area near several businesses.

2

Karen

2 mar 2025

·

Soggiorno di 2 notti

I didn’t expect this level of unkept/unsafe property at a Holiday Inn. I’ve stayed at their hotels all my life and never seen this. Unmowed grass. Homeless people with their 20 shopping carts and roadside collections just feet away.Police stopping to investigate other homeless people. When I talked to the manager to let him know how I felt as an older woman traveling alone, his initial comment about the unmoved grass (2-3’ high) was “Oh. Are you planning on sleeping in the grass?” I knew then I would have to rely on Expedia to make things right.

I didn’t expect this level of unkept/unsafe property at a Holiday Inn. I’ve stayed at their hotels all my life and never seen this. Unmowed grass. Homeless people with their 20 shopping carts and roadside collections just feet away.Police stopping to investigate other homeless people. When I talked to the manager to let him know how I felt as an older woman traveling alone, his initial comment about the unmoved grass (2-3’ high) was “Oh. Are you planning on sleeping in the grass?” I knew then I would have to rely on Expedia to make things right.

4

Willie

3 mar 2024

·

Soggiorno di 1 notte

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

The air didn't work it was 83• in the building. I reserved a handicap room since I'm in a wheelchair they could not accommodate me. Even though it was specified with the reservation. I had to use a cup to relieve myself since i could not get in the restroom. They wouldn't honor my military discount because of the Rodeo. I am in a wheelchair and was given a room on the 3rd floor at the end of the hall. Lastly the club next door Patriots took up all the available parking and we had to park next door.

2

Kevin

28 giu 2024

·

Soggiorno di 1 notte

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

This has to be the absolute worst Holiday Inn Express I have ever stayed at. Check in took a long time and the elevator was slow. Lighting in the bathroom was poor. Hotel seemed old and run down. Parking lot was sketchy. Trash and all over the parking lot including beer cans and condem boxes. Grass was unkept and looked sloppy. Hardly any towels in bathroom. Door wouldn’t not lock completely. This is more like a motel.

10

Karren

18 nov 2023

·

Soggiorno di 2 notti

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

8

Ester

8 mar 2025

·

Soggiorno di 1 notte

Convenient to the facility I went to.

Convenient to the facility I went to.

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Ristorazione

Il feedback sulla colazione è contrastante: alcuni la lodano come buona e varia, mentre molti la trovano limitata o scarsamente mantenuta, con articoli non riforniti e caffè tiepido o annacquato; è stato notato che non era disponibile caffè decaffeinato.

Recensioni degli ospiti correlate

6

Kyle

14 gen 2024

·

Soggiorno di 1 notte

Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠

Waited at least 10 mins before someone came to the desk so people could check in. Time was about 2000-2030 and I was second in line. Room was fine and god but breakfast was a joke! It seems like they only put out 1 full tray of all the hot items and that was it, never refilled anything! This is a total let down and by far the worse I've had at a Holiday Inn Express, definitely won't be back here ever! 😠

10

Jonathan rafael

30 ago 2023

·

Soggiorno di 2 notti

Good breakfast

Good breakfast

6

Joan

8 ott 2023

·

Soggiorno di 2 notti

I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.

I was very disappointed that there was no decaffeinated coffee, none at breakfast and none of the K cups provided in the room were available in decaffeinated. Even lesser rated motels have this amenity and I do not understand why Holiday Inn choses not to have this for their guests. If this is something you want, bring your own or choose a different hotel.

10

Karren

14 nov 2023

·

Soggiorno di 1 notte

This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel

This hotel was so nice and comfortable we ended staying another night. The breakfast was awesome with plenty of variety to choose from as well as the menu changing daily. The staff were all nice and very helpful. Definitely recommend this hotel

10

Richard

15 giu 2025

·

Soggiorno di 1 notte

Nice breakfast too

Nice breakfast too

6

Alonzo

15 nov 2025

·

Soggiorno di 4 notti

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

This used to be a Holiday Inn, but now it is called the Aspen Grand Hotels. The building is still nice and the interior is holding up for now. The room was dated, but presentable. There appears to be local people living there long term. The kids do not attend school, so they are there all day. The breakfast fare is very limited and taken away by the platefuls by the residents, so we were left with stale, cold cereals, day old toast and luke warm, watered down coffee. This happened every day.

6

Joan

8 ott 2023

·

Soggiorno di 1 notte

I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality

I think it is rather pathetic that this hotel would not provide decaffeinated coffee for its guests. Even motels with much lower ratings have decaf. If you want decaf here, you need to pack your own K cups. For a business which is in the hospitality industry, it rates poor in hospitality

10

Karren

18 nov 2023

·

Soggiorno di 2 notti

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

A real nice hotel with a really great breakfast. Staff were all great. The area is hard to get around if you dont have a car.

6

Robert

14 ott 2024

·

Soggiorno di 1 notte

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

Allegedly no smoking a hotel but the room still smelled like cigarettes smoke. Fortunately, you got used to it. Were great. Towels sucked. Complementary breakfast Was very meh. Pancake machine was broken, no cream cheese bagels, but they have delicious

6

Van

29 gen 2024

·

Soggiorno di 5 notti

We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time

We checked in on Wednesday and checked out Monday. During the stay, trash was never empty so I had to come down and ask ed for room service policy. They said laundry will be every 3rd day and trash empty daily. It was 4th day but nothing happened. They did come in everyday to change towels though. The toilet made very loud noise, like a sea lion and water was running the whole entire time. AC was very loud too. Breakfast is free and hot breakfast was served so that's the only positive compliment. I will try a new hotel next time

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6

Sandra

18 ago 2026

·

Soggiorno di 3 notti

THEY NEED TO UPDATE THEIR WEBSITE, DO TO FALSE ADVERTISEMENT. IT APPEAR TO FROM THE PREVIOUS OWNERS " HOLIDAY INN". THERE WASN'T A BUFFET BREAKFAST. JUST WHITE BREAD, BAGELS, CEREAL AND HALF GALLON WHICH THE GUEST HAD TO SHARE. WE WERE THERE THREE NIGHTS. WE HAD THE STUDIO SUITE WHICH WAS DUSTY, WE HAD TO WIPE EVERYTHING DOWN. THE COFFEE MAKER DID NOT WORK. BEDS WERE NOT PROPERLY MADE AND THE BUILDING WAS WARM. AIR WASN'T ON IN THE ROOM, ONCE WE TURNED ON THE UNIT IT TWO HOURS TO COOL THE ROOM.

THEY NEED TO UPDATE THEIR WEBSITE, DO TO FALSE ADVERTISEMENT. IT APPEAR TO FROM THE PREVIOUS OWNERS " HOLIDAY INN". THERE WASN'T A BUFFET BREAKFAST. JUST WHITE BREAD, BAGELS, CEREAL AND HALF GALLON WHICH THE GUEST HAD TO SHARE. WE WERE THERE THREE NIGHTS. WE HAD THE STUDIO SUITE WHICH WAS DUSTY, WE HAD TO WIPE EVERYTHING DOWN. THE COFFEE MAKER DID NOT WORK. BEDS WERE NOT PROPERLY MADE AND THE BUILDING WAS WARM. AIR WASN'T ON IN THE ROOM, ONCE WE TURNED ON THE UNIT IT TWO HOURS TO COOL THE ROOM.

2

Angie

26 mag 2026

·

Soggiorno di 1 notte

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

The owner of the hotel has horrible customer service skills, he does not know how to test his customers, not only did he try to charge me twice for my stay, he did address the problem with our AC in our room and roaches were in my coffee pot and hair in our bath tub from whomever stayed the night before, the blankets were stained or maybe never washed I'm not sure, and when I complained the owner told me to get off his property since I didn't come to him I went to Expedia. The front desk guy. Was very nice but as far as the owner horrible, the breakfast and that area needed cleaning the only thing I likeed about it there was the front desk man!

4

Hany

3 mag 2026

·

Soggiorno di 1 notte

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

Good location and plenty of parking, basic room, friendly staff but clearly understaffed and going through a transition of sorts

10

Antonio

23 apr 2026

·

Soggiorno di 4 notti

The respect and the clean room

The respect and the clean room

2

Nathan

22 apr 2026

·

Soggiorno di 1 notte

Did not stay

Did not stay

Politiche della struttura

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Check-in

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Dalle 15:00 alle 00:00

Prima delle 12:00

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