Name: Santa Catalina, a Royal Hideaway Hotel - Gran Lujo
Address: León y Castillo, 227, Ciudad Jardín, Las Palmas de Gran Canaria, Las Palmas de Gran Canaria - Cuenca del Guiniguada, Canary Islands, Spain, Las Palmas de Gran Canaria, Las Palmas, Spain
Rating: 9.08

Guest reviews

9.1

Superb

Based on 1,449 verified reviews

Who stays here?

Business

12%

Couple

58%

Family

17%

Group

6%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

At Santa Catalina, a Royal Hideaway Hotel - Gran Lujo, guests praise the historic charm, beautiful grounds and pools, and generally warm staff, while noting occasional service delays, extra charges for certain areas, and variable in-room experiences.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Cole

2 weeks ago

·

Stayed 3 nights

Excellent stay! Highly recommend

10

Dimitrios

4 weeks ago

·

Stayed 3 nights

We really enjoyed our stay at Santa Catalina. The room was very nice, well kept and clean. The hotel had a very pleasant vibe. Breakfast was excellent with great variety of options. The service was OK. Great at times and requiring improvement at some instances. We really liked the amenities, including the pools. We found the restrictions on which pools our toddler could use and which not somewhat restrictive. There is absolutely no harm in allowing kids to the soa pool under restricted hours, e.g. morning until 19am. Many other more prestigious hotels do it, why not Santa Catalina. Thankfully staff were accommodating were they could!

10

Niklas

5 Apr 2026

·

Stayed 2 nights

Great staff, great facilities, and great location in a quiet oasis in the middle of Las Palmas. Very easy to park in the spacious parkhouse. Restaurants and bars were all doing a great job. The breakfast alone is worth staying there.

8

Michael

2 Apr 2026

·

Stayed 7 nights

Breakfast was fabulous and the hotel has great amenities. The Michelin restaurants were world class but the general restaurant (1890) was ok but there was too big a difference between the quality of the restaurants. The biggest issue was the main bar where the service in the evening was very poor with a 25 min wait to get a drink. Many people were unhappy about this. Overall the hotel is very nice but be prepared for the bar..

10

Naohiro

22 Mar 2026

·

Stayed 2 nights

excellent hotel

León y Castillo, 227, Ciudad Jardín, Las Palmas de Gran Canaria, Las Palmas de Gran Canaria - Cuenca del Guiniguada, Canary Islands, Spain

Location

A stay at Santa Catalina, a Royal Hideaway Hotel places you in the heart of Las Palmas de Gran Canaria, steps from Doramas Park and a 5-minute drive from Cathedral of Santa Ana. This luxury hotel is 2 mi (3.1 km) from Las Canteras Beach.

Doramas Park(0.1 Miles)

Nestor Museum(0.1 Miles)

Romano Park(0.4 Miles)

Las Alcaravaneras Beach(0.6 Miles)

Las Palmas Beaches(0.6 Miles)

Plaza La Feria(0.8 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 20 per day. Valet parking is also offered, but height restrictions apply. Reservations are not required for parking.

Buffet breakfasts are available for a fee of approximately EUR 27 for adults and EUR 23 for children. Breakfast is served on weekdays from 7:00 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.

Pets are not allowed at the hotel, but service animals are exempt from this policy.

Check-in is from 3:00 PM, and check-out is until 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability. Guests can request this at the front desk.

Airport shuttle services are available, but specific pricing and arrangements should be confirmed with the hotel prior to arrival.

The hotel provides limited wheelchair accessibility, step-free entrances, and accessible facilities in public areas. Guests should contact the property for specific details regarding accessibility features.

The hotel is located in the heart of Las Palmas de Gran Canaria, just steps from Doramas Park and a 5-minute drive from the Cathedral of Santa Ana. Las Canteras Beach is approximately 2 miles away. Public transport options are available nearby.

Yes, the hotel features an outdoor swimming pool. Pool access is available from 10:30 AM to 5:30 PM. The pool is seasonal, so availability may vary.

Children are welcome at the hotel. The minimum age for children to stay for free is not specified, so guests should contact the property for further details regarding family policies.

The hotel offers cribs and extra beds, but guests must contact the property in advance to reserve them. Additional fees may apply, and the availability of extra beds is subject to confirmation.

Santa Catalina, a Royal Hideaway Hotel - Gran Lujo

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Amenities

Property description

Book on Vio

Guest reviews

Superb

Who stays here?

What guests think

Location

Property policies

Check-in instructions

Good to know

Optional extras

FAQs

Have a question?

Similar properties

Santa Catalina, a Royal Hideaway Hotel - Gran Lujo