Hotel Best Semiramis
"Gran Bar"
"Camas grandes."
"Excelente servicio de restaurante en el establecimiento."
"Habitaciones grandes."
"El servicio fue muy bueno."
"Impresionantes vistas."
Servicios
Restaurante
Piscina
Habitaciones para no fumadores
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Descripción de la propiedad
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina al aire libre, una piscina cubierta y sauna. Otr...
Servicios
Relájate en el spa completo, que ofrece masajes, tratamientos corporales y tratamientos faciales. Si quieres divertirte aquí tienes para elegir, con instalaciones recreativas como una piscina al aire libre, una piscina cubierta y sauna. Otros servicios de este hotel incluyen conexión a Internet wifi gratis, una tienda de recuerdos y una peluquería.
Servicios empresariales
Tendrás un centro de negocios, check-in exprés y un servicio de recepción las 24 horas a tu disposición. Las instalaciones para eventos de este hotel incluyen zona para conferencias y una sala de reuniones. Hay un aparcamiento limitado disponible.
Comida
Si tienes hambre, pasa por el restaurante de este hotel, que ofrece almuerzos y cenas, o llama al servicio de habitaciones. Disfruta de tu bebida favorita en el bar o lounge o en el bar junto a la piscina.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 287 habitaciones con minibar. Las habitaciones disponen de balcón. La conexión wifi gratis te mantendrá en contacto con los tuyos. Además, podrás disfrutar de canales por satélite. El baño privado con bañera o ducha está provisto de artículos de higiene personal gratuitos y secadores de pelo.
Ubicación
Si decides alojarte en Hotel Best Semiramis de Puerto de la Cruz, estarás a orillas del agua y a menos de cinco minutos en coche de Piscinas del Lago Martiánez y Mirador de La Paz. Además, este hotel de lujo se encuentra a 24,3 km de Parque nacional del Teide y a 0,6 km de Jardín Botánico.
Qué hay cerca
Mirador de La Paz(0.3 millas)
Jardín Botánico(0.4 millas)
Jardin Aquatico(0.4 millas)
Jardines Sitio Litre(0.7 millas)
Paseo de San Telmo(0.8 millas)
Playa de Martiánez(0.8 millas)
Centro Comercial Martiánez(0.8 millas)
Playa de San Telmo(0.9 millas)
Playas de Tenerife(1 millas)
Parque canino Taoro Can(1 millas)
Jardín Acuático Risco Bello(1 millas)
Iglesia de Nuestra Señora de la Peña de Francia(1.1 millas)
Piscinas del Lago Martiánez(1.1 millas)
Casino Puerto de la Cruz(1.1 millas)
Teatro Sala Timanfaya(1.1 millas)
Santa Cruz de Tenerife (TFN-Tenerife Norte)(16.5 millas)
Tenerife (TFS-Tenerife Sur)(57.6 millas)
Seleccionar fechas para continuar
From
128 US$
/ noche
Reseñas de los huéspedes
8.2
Muy bueno
Basado en 2796 comentarios verificados
¿Quién se queda aquí?
Trabajo
1%
Pareja
56%
Familia
28%
Grupo
9%
Solo/a
4%
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
En el Hotel Best Semiramis, los viajeros elogian las impresionantes vistas al mar, las habitaciones amplias y el personal amable, al tiempo que señalan áreas anticuadas, estacionamiento limitado, ascensores lentos, calidad variable de la comida y que la etiqueta de cinco estrellas es exagerada.
Más información¿Te ha sido útil?
Opiniones de los huéspedes
En el Hotel Best Semiramis, los viajeros elogian las impresionantes vistas al mar, las habitaciones amplias y el personal amable, al tiempo que señalan áreas anticuadas, estacionamiento limitado, ascensores lentos, calidad variable de la comida y que la etiqueta de cinco estrellas es exagerada.
Las instalaciones reciben comentarios mixtos: una piscina climatizada y entretenimiento nocturno complacen a muchos, mientras que el spa y el gimnasio se sienten desgastados o conllevan cargos adicionales. La limpieza de las habitaciones suele ser buena, pero algunos huéspedes informan de platos y vasos sucios en el buffet y de plagas ocasionales o olores a humedad. La ubicación en el acantilado es accesible a pie al pueblo, pero implica un acceso empinado, y el aire acondicionado puede apagarse en temporada baja. Se puede esperar una buena relación calidad-precio y comodidad, más cercana a una estancia sólida de cuatro estrellas que al lujo verdadero.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Las instalaciones son variadas: los huéspedes disfrutan de las piscinas (incluida una opción climatizada) y el entretenimiento nocturno, pero el spa y el gimnasio se sienten anticuados y a veces implican costos adicionales. El estacionamiento es muy limitado y los ascensores pueden ser lentos o insuficientes.
Reseñas de huéspedes relacionadas
10
Ivor
7 feb 2025
·
Se alojó 4 noches
We had a wonderful stay here. Lovely spacious room with balcony, amazing views from the glass lined dining room. I enjoyed the pool every day although the water is bracing in February! Charming staff from the cheerful dining room manager to our room cleaner, to the receptionist who sent a cup of tea down to my wife when she felt unwell. Highly recommend!
We had a wonderful stay here. Lovely spacious room with balcony, amazing views from the glass lined dining room. I enjoyed the pool every day although the water is bracing in February! Charming staff from the cheerful dining room manager to our room cleaner, to the receptionist who sent a cup of tea down to my wife when she felt unwell. Highly recommend!
8
Anja
4 ene 2026
·
Se alojó 7 noches
Bra utsikt, bra frokost og ensformig middag. Store rom og godt renhold. Likte spesielt godt bassengområdet.
Bra utsikt, bra frokost og ensformig middag. Store rom og godt renhold. Likte spesielt godt bassengområdet.
6
Anna
20 oct 2024
·
Se alojó 9 noches
Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants. Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk. Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free. Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts. Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated. Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it. Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average
Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants. Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk. Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free. Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts. Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated. Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it. Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average
8
Christopher
22 feb 2025
·
Se alojó 7 noches
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
6
Manjit Singh
22 dic 2024
·
Se alojó 4 noches
The hotel was in a good location , the reception area and bar was nice . The thermal pool had maintenance issues so was not warm throughout the 4days we were there. The rooms were dated and need a makeover. The buffet food was very average at the best . I would say this hotel is no more than a 3.5 star
The hotel was in a good location , the reception area and bar was nice . The thermal pool had maintenance issues so was not warm throughout the 4days we were there. The rooms were dated and need a makeover. The buffet food was very average at the best . I would say this hotel is no more than a 3.5 star
6
Bruno
8 feb 2026
·
Se alojó 2 noches
Chambre vieillotte, pas digne d'un 5*. Personnel très souriant et attentionné. Piscine moyenne. Salle de musculation avec beaucoup d'appareils dégradés et ne fonctionnant pas (presse, vélo...)
Chambre vieillotte, pas digne d'un 5*. Personnel très souriant et attentionné. Piscine moyenne. Salle de musculation avec beaucoup d'appareils dégradés et ne fonctionnant pas (presse, vélo...)
10
catrinel
24 jul 2023
·
Se alojó 7 noches
We have just returned from a week and an amazing time at Semiramis hotel. we highly recommend and we would definitely return. While we were a bit unfortunate with 3 days of clouds due to kalima, the facilities of the hotel enabled us to nevertheless have a great time. They have an outside pool which is a great length, depth, with loads of beds, showers, pool bar; they also have a lovely heated pool and an outside jacuzzi which adds to a great experience. We were on an all inclusive package and the food was great, plenty of choices at breakfast, lunch and dinner and also the snacks between meals. Drinks are good too, plenty of choices. Every night, the hotel holds a themed dinner: Mexican, ethnic, Mediterranean, gala dinner (amazing fish & seafood dinner), Italian, etc. A lot of prepared food, cooked from fresh food, salads, all sort of dishes and sides, really not short of choice. They do themed shows every night by the pool bar: Singers, dancers, Michael Jackson look alike, opera singer, a Latin band, etc. They organise daily activities like water polo, darts competition, archery, pizza making, acqua gym, pj party for kids, water castle by the pool, etc. The team running the animation by and at the pool is great, super accommodating, helpful, cheerful, always around and ready to help and assist. We had a great time and good value for money. Staff is great, welcoming and accommodating, always ready to help or provide for guests.
We have just returned from a week and an amazing time at Semiramis hotel. we highly recommend and we would definitely return. While we were a bit unfortunate with 3 days of clouds due to kalima, the facilities of the hotel enabled us to nevertheless have a great time. They have an outside pool which is a great length, depth, with loads of beds, showers, pool bar; they also have a lovely heated pool and an outside jacuzzi which adds to a great experience. We were on an all inclusive package and the food was great, plenty of choices at breakfast, lunch and dinner and also the snacks between meals. Drinks are good too, plenty of choices. Every night, the hotel holds a themed dinner: Mexican, ethnic, Mediterranean, gala dinner (amazing fish & seafood dinner), Italian, etc. A lot of prepared food, cooked from fresh food, salads, all sort of dishes and sides, really not short of choice. They do themed shows every night by the pool bar: Singers, dancers, Michael Jackson look alike, opera singer, a Latin band, etc. They organise daily activities like water polo, darts competition, archery, pizza making, acqua gym, pj party for kids, water castle by the pool, etc. The team running the animation by and at the pool is great, super accommodating, helpful, cheerful, always around and ready to help and assist. We had a great time and good value for money. Staff is great, welcoming and accommodating, always ready to help or provide for guests.
6
vincent
21 feb 2025
·
Se alojó 2 noches
Hotel avec d'excellentes infrastructures. Dommage que la piscine extérieure ne soit pas chauffée . Le gros point noir est la restauration : aliments décongelés et bas de gamme. Le repas est beaucoup trop cher pour ce que c'est (22€ le repas).
Hotel avec d'excellentes infrastructures. Dommage que la piscine extérieure ne soit pas chauffée . Le gros point noir est la restauration : aliments décongelés et bas de gamme. Le repas est beaucoup trop cher pour ce que c'est (22€ le repas).
6
Dominique Sylvie
11 nov 2025
·
Se alojó 7 noches
La chambre : la poignée de la porte nous est restée dans la main à l arrivée et le coffre fort était fermé. Obligés dès notre arrivée de appeler un réparateur pour tout ça. Pas très propre … L accueil à la réception pas terrible. Les explications vite données sans attendre si nous comprenions. Buffet petit dej très varié et copieux. Bon équipement de l hôtel avec magnifiques piscine et spa. Les chambre donnent sur la route mais la mer est juste derrière et ça compense. Très bon séjour.
La chambre : la poignée de la porte nous est restée dans la main à l arrivée et le coffre fort était fermé. Obligés dès notre arrivée de appeler un réparateur pour tout ça. Pas très propre … L accueil à la réception pas terrible. Les explications vite données sans attendre si nous comprenions. Buffet petit dej très varié et copieux. Bon équipement de l hôtel avec magnifiques piscine et spa. Les chambre donnent sur la route mais la mer est juste derrière et ça compense. Très bon séjour.
8
Ranjit singh
17 nov 2025
·
Se alojó 5 noches
Excellent standard hotel overall very clean and tidy Staff were good Excellent amenities Unfortunately alcoholic drinks available in the inclusive package were watered / weakened down Food choices were excellent Allergies and intolerance requirements were excellent catered for
Excellent standard hotel overall very clean and tidy Staff were good Excellent amenities Unfortunately alcoholic drinks available in the inclusive package were watered / weakened down Food choices were excellent Allergies and intolerance requirements were excellent catered for
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
El servicio de limpieza recibe elogios frecuentes y las habitaciones a menudo se describen como limpias, pero varias reseñas señalan platos y vasos sucios en el buffet y plagas ocasionales u olores a humedad. Algunas áreas, como los baños o el spa, muestran signos de desgaste por mantenimiento.
Reseñas de huéspedes relacionadas
4
Sirin
21 nov 2025
·
Se alojó 2 noches
J’avais réservé pour une chambre avec deux grands lits doubles et une vue sur la mer, j’arrive le soir pour prendre ma chambre et je m’aperçois que je n’ai qu’un lit et la vue est face à un patio. Même après une plainte à la réception ils n’ont rien fait le soir même car « l’hôtel était complet » alors que j’avais réservé 1 mois avant cette chambre. Je n’ai eu une autre chambre que le lendemain soir. Concernant la chambre, les sols étaient poussiéreux, les draps trop fins et pas de couette pour dormir. Pour un hôtel 5 étoiles c’est pitoyable, je ne vois pas comment ils peuvent conserver leurs étoiles avec un standing pareil. A fuir !
J’avais réservé pour une chambre avec deux grands lits doubles et une vue sur la mer, j’arrive le soir pour prendre ma chambre et je m’aperçois que je n’ai qu’un lit et la vue est face à un patio. Même après une plainte à la réception ils n’ont rien fait le soir même car « l’hôtel était complet » alors que j’avais réservé 1 mois avant cette chambre. Je n’ai eu une autre chambre que le lendemain soir. Concernant la chambre, les sols étaient poussiéreux, les draps trop fins et pas de couette pour dormir. Pour un hôtel 5 étoiles c’est pitoyable, je ne vois pas comment ils peuvent conserver leurs étoiles avec un standing pareil. A fuir !
10
Tobias
16 ago 2025
·
Se alojó 7 noches
Im großen und ganzen ist das Hotel TOP. Wir wurden sehr freundlich Empfangen. Das Essensbuffet ist riesig und sehr gut. Vor allem, da es jeden Abend ein anderes Thema wie "Italienischer Abend" gibt und somit auch ein wenig Abwechslung zum normalen Buffet. Das Personal an der Rezeption ist super freundlich und hilfsbereit. Vorallem Gabriel hat uns sehr viel weitergeholfen. Die Zimmer sind wunderschön und sehr sauber. Auch das Personal vom Housekeeping ist sehr freundlich. Bei den Liften muss man jedoch immer mehr Zeit einplanen. Es gibt vier Lifte die vor allem zu den Stoßzeiten ewig brauchen, aber sonst auch nicht so schnell sind. Die Barkeeper sind sehr langsam und wirken oft so, als würden sie sich nicht auskennen und müssen daher oft jemanden anrufen um nachzufragen. Aus diesem Grund musste man auch hier teilweise sehr lange anstellen. Was uns auch noch aufgefallen ist: Die Wassergläser waren oft dreckig, was wahrscheinlich durch eingetrocknete Säfte vom Frühstück bedingt war. Noch als kleine zusätzliche Anmerkung. Es ist sehr nett und zuvorkommend, dass es überall deutsche Übersetzungen gibt, jedoch sind diese leider teilweise nicht verständlich und ohne Sinn. Da es in Ihrem Hotel deutschsprachiges Personal gibt würde ich empfehlen dieses darüber sehen zu lassen, da leider nicht jeder die Englische Sprache beherrscht und somit etwas falsch vermittelt werden kann.
Im großen und ganzen ist das Hotel TOP. Wir wurden sehr freundlich Empfangen. Das Essensbuffet ist riesig und sehr gut. Vor allem, da es jeden Abend ein anderes Thema wie "Italienischer Abend" gibt und somit auch ein wenig Abwechslung zum normalen Buffet. Das Personal an der Rezeption ist super freundlich und hilfsbereit. Vorallem Gabriel hat uns sehr viel weitergeholfen. Die Zimmer sind wunderschön und sehr sauber. Auch das Personal vom Housekeeping ist sehr freundlich. Bei den Liften muss man jedoch immer mehr Zeit einplanen. Es gibt vier Lifte die vor allem zu den Stoßzeiten ewig brauchen, aber sonst auch nicht so schnell sind. Die Barkeeper sind sehr langsam und wirken oft so, als würden sie sich nicht auskennen und müssen daher oft jemanden anrufen um nachzufragen. Aus diesem Grund musste man auch hier teilweise sehr lange anstellen. Was uns auch noch aufgefallen ist: Die Wassergläser waren oft dreckig, was wahrscheinlich durch eingetrocknete Säfte vom Frühstück bedingt war. Noch als kleine zusätzliche Anmerkung. Es ist sehr nett und zuvorkommend, dass es überall deutsche Übersetzungen gibt, jedoch sind diese leider teilweise nicht verständlich und ohne Sinn. Da es in Ihrem Hotel deutschsprachiges Personal gibt würde ich empfehlen dieses darüber sehen zu lassen, da leider nicht jeder die Englische Sprache beherrscht und somit etwas falsch vermittelt werden kann.
8
Susie
21 dic 2025
·
Se alojó 7 noches
Cleaning staff were brilliant, room spotless every day! Staff all very friendly and helpful.
Cleaning staff were brilliant, room spotless every day! Staff all very friendly and helpful.
6
rene
4 dic 2025
·
Se alojó 5 noches
Værelset var stort og rummeligt. Men, der var en frygtelig kloaklugt på toilettet som bredte sig til resten af rummet. Vi meldte det i receptionen som overraskende nok var klar over problematikken, men ikke havde gjort noget ved det. Afløbet i bruseren var stoppet og vandet løb ud på gulvet og ind i værelset
Værelset var stort og rummeligt. Men, der var en frygtelig kloaklugt på toilettet som bredte sig til resten af rummet. Vi meldte det i receptionen som overraskende nok var klar over problematikken, men ikke havde gjort noget ved det. Afløbet i bruseren var stoppet og vandet løb ud på gulvet og ind i værelset
2
George
28 sept 2025
·
Se alojó 7 noches
Had to remain in our room for nearly 2 days after getting food poisoning from an evening meal. Unsurprising given how dirty the “clean” plates and drinking glasses were. Food options for allergies were very limited, nothing advised to be gluten free. Our first day was very much ‘check in and go’, no information given to us about specific details (I.e bar locations) just a sheet of paper with generic info about things on each floor. The room had silverfish including one in the bed, clean bedding often had dirt remaining. With the main road being directly outside our room, sleeping through the early morning was very difficult as traffic increased, lower floors suffer even more so. The hotel describes itself as five-star however as you go beyond the lobby it’s very apparent how tired the hotel is and how dated many utilities are. The carpets are old, the TV didn’t work, the balcony floor was dirty.
Had to remain in our room for nearly 2 days after getting food poisoning from an evening meal. Unsurprising given how dirty the “clean” plates and drinking glasses were. Food options for allergies were very limited, nothing advised to be gluten free. Our first day was very much ‘check in and go’, no information given to us about specific details (I.e bar locations) just a sheet of paper with generic info about things on each floor. The room had silverfish including one in the bed, clean bedding often had dirt remaining. With the main road being directly outside our room, sleeping through the early morning was very difficult as traffic increased, lower floors suffer even more so. The hotel describes itself as five-star however as you go beyond the lobby it’s very apparent how tired the hotel is and how dated many utilities are. The carpets are old, the TV didn’t work, the balcony floor was dirty.
8
Anja
4 ene 2026
·
Se alojó 7 noches
Bra utsikt, bra frokost og ensformig middag. Store rom og godt renhold. Likte spesielt godt bassengområdet.
Bra utsikt, bra frokost og ensformig middag. Store rom og godt renhold. Likte spesielt godt bassengområdet.
8
Adisa
5 sept 2024
·
Se alojó 10 noches
Wir fanden das Hotel und die Lage sehr gut. Was gar nicht akzeptabel war sind die ständig dreckigen Teller am Buffet.Haben es in den 10 Tagen mehrmals angesprochen aber keine Besserung bemerkt.
Wir fanden das Hotel und die Lage sehr gut. Was gar nicht akzeptabel war sind die ständig dreckigen Teller am Buffet.Haben es in den 10 Tagen mehrmals angesprochen aber keine Besserung bemerkt.
8
Marina
2 jul 2023
·
Se alojó 6 noches
Nos alojamos en la planta 2 y la habitación todos los días estuvo limpia, pero por la noche salían unos huéspedes que no estaban invitados..... Cucarachas Se agradecería que fumigaran antes de empezar temporada
Nos alojamos en la planta 2 y la habitación todos los días estuvo limpia, pero por la noche salían unos huéspedes que no estaban invitados..... Cucarachas Se agradecería que fumigaran antes de empezar temporada
6
Dominic
19 abr 2023
·
In general ok, but it claims to be 5* and absolutely isn't. Staff were friendly, the food was reasonably good and the room was spacious and comfortable. The location is good and we usually got a parking space nearby, or at worst 5 minutes walk away. But: Plates in the restaurant were always dirty and the room wasn't always cleaned. The room was very dusty. The window wasn't well sealed and we could hear traffic and outside noise very clearly and could smell cigarette smoke from next door even with the window closed. The hotel has 5 lifts in total, 1 was out of order for the entire stay (18 nights) and another broke down while we were there. The remaining lifts were unpredictable and would even start going up again before reaching the lowest floor that anyone had requested. The room could get very cold at night and there is no heating. There is no rack provided on the balcony to hang wet swim wear to dry which is available in every other hotel I've been to in the canaries.
In general ok, but it claims to be 5* and absolutely isn't. Staff were friendly, the food was reasonably good and the room was spacious and comfortable. The location is good and we usually got a parking space nearby, or at worst 5 minutes walk away. But: Plates in the restaurant were always dirty and the room wasn't always cleaned. The room was very dusty. The window wasn't well sealed and we could hear traffic and outside noise very clearly and could smell cigarette smoke from next door even with the window closed. The hotel has 5 lifts in total, 1 was out of order for the entire stay (18 nights) and another broke down while we were there. The remaining lifts were unpredictable and would even start going up again before reaching the lowest floor that anyone had requested. The room could get very cold at night and there is no heating. There is no rack provided on the balcony to hang wet swim wear to dry which is available in every other hotel I've been to in the canaries.
6
Eric
24 dic 2024
·
Se alojó 4 noches
Check in was awful. Two ladies at the desk, both on phones taking calls however struggled to get guests checked in. The hotel is dated, and while the areas were clean, there was a musty odor in the hallways and in the room. Hotel breakfast was average at best. Besides the check in experience, staff was friendly and helpful. Hotel location is decent, views from room was fantastic.
Check in was awful. Two ladies at the desk, both on phones taking calls however struggled to get guests checked in. The hotel is dated, and while the areas were clean, there was a musty odor in the hallways and in the room. Hotel breakfast was average at best. Besides the check in experience, staff was friendly and helpful. Hotel location is decent, views from room was fantastic.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son amplias con impresionantes vistas al mar, aunque la decoración se siente anticuada para algunos y las camas pueden ser firmes. El ruido de la carretera o el mar y el Wi‑Fi inconsistente o los controles de aire acondicionado estacionales afectan la comodidad de algunos huéspedes.
Reseñas de huéspedes relacionadas
10
Hennequin
22 mar 2025
·
Se alojó 4 noches
Nous avons passé 4 nuits dans cet hôtel , chambre confortable avec une vue imprenable sur l’océan, petit déjeuner varié et complet Un seul petit bémol pour la wifi dans la chambre qui ne fonctionnait pas très bien Sinon tout était parfait
Nous avons passé 4 nuits dans cet hôtel , chambre confortable avec une vue imprenable sur l’océan, petit déjeuner varié et complet Un seul petit bémol pour la wifi dans la chambre qui ne fonctionnait pas très bien Sinon tout était parfait
10
Christophe
13 nov 2025
·
Se alojó 7 noches
Emplacement parfait, au calme et proche du centre ville à pied. Beaucoup de places de parking (gratuites) au alentours pou se garer. Le personnel, très sympathique et la chambre très spacieuse avec une magnifique vue mer.
Emplacement parfait, au calme et proche du centre ville à pied. Beaucoup de places de parking (gratuites) au alentours pou se garer. Le personnel, très sympathique et la chambre très spacieuse avec une magnifique vue mer.
8
Anja
4 ene 2026
·
Se alojó 7 noches
Bra utsikt, bra frokost og ensformig middag. Store rom og godt renhold. Likte spesielt godt bassengområdet.
Bra utsikt, bra frokost og ensformig middag. Store rom og godt renhold. Likte spesielt godt bassengområdet.
8
Angelo
18 abr 2025
·
Se alojó 7 noches
Really like the location and the room is very big and the beds are massive. There are signs of aging around the property. The staff are excellent
Really like the location and the room is very big and the beds are massive. There are signs of aging around the property. The staff are excellent
6
Giancarlo
13 nov 2023
·
Se alojó 8 noches
Vue magnifique des chambres mais châssis anciens en alu, non hermétiques et comme l'océan tape contre le rocher devant l'hôtel c'est assez bruyant et quand l'eau fait un peu moins de bruit on entend les voitures car il y a une petite route devant l'hôtel par contre très bonne isolation acoustique intérieure (on n'entend ni les voisins ni de bruit de couloir), chambre supérieure spacieuse et lit très spacieux 220x200 et très confortable ; structure des années 60, très mal fichue; repas bons, menu par semaine, peu de légumes et non variés en légumes, Pas pour végétarien du tout. Desserts de bas niveau ; bar: un seul ouvert cad soit à la piscine soit au lobby, ce qui n'est pas pratique (surtout quand il pleuvine et qu'il faut aller jusqu'au bar derrière la piscine) et longue attente (personnel insuffisant et pas trop pressé), cocktails du all in pas terribles; la piscine couverte ne l'est pas (elle est coincée entre des bâtiments et des escaliers mais en grande partie à ciel ouvert) mais l'eau est bien chauffée et il y a des jets, jacuzzi etc...; la grande piscine était froide et quand le monde est arrivé, les places étaient "chères", les coupes vent qui sont d'anciennes portes coulissantes en aluminium gâchent un peu le paysage mais les chaises longues sont confortables.
Vue magnifique des chambres mais châssis anciens en alu, non hermétiques et comme l'océan tape contre le rocher devant l'hôtel c'est assez bruyant et quand l'eau fait un peu moins de bruit on entend les voitures car il y a une petite route devant l'hôtel par contre très bonne isolation acoustique intérieure (on n'entend ni les voisins ni de bruit de couloir), chambre supérieure spacieuse et lit très spacieux 220x200 et très confortable ; structure des années 60, très mal fichue; repas bons, menu par semaine, peu de légumes et non variés en légumes, Pas pour végétarien du tout. Desserts de bas niveau ; bar: un seul ouvert cad soit à la piscine soit au lobby, ce qui n'est pas pratique (surtout quand il pleuvine et qu'il faut aller jusqu'au bar derrière la piscine) et longue attente (personnel insuffisant et pas trop pressé), cocktails du all in pas terribles; la piscine couverte ne l'est pas (elle est coincée entre des bâtiments et des escaliers mais en grande partie à ciel ouvert) mais l'eau est bien chauffée et il y a des jets, jacuzzi etc...; la grande piscine était froide et quand le monde est arrivé, les places étaient "chères", les coupes vent qui sont d'anciennes portes coulissantes en aluminium gâchent un peu le paysage mais les chaises longues sont confortables.
10
william
24 nov 2024
·
Se alojó 6 noches
We liked everything about the hotel with the exception that the hotel controls the Air conditioner so they turned off when I asked why because it was really hot in the room they said around this time of year they do that and we went in November so we had to sleep with balcony door opened. Other than that it’s a nice place.
We liked everything about the hotel with the exception that the hotel controls the Air conditioner so they turned off when I asked why because it was really hot in the room they said around this time of year they do that and we went in November so we had to sleep with balcony door opened. Other than that it’s a nice place.
8
Christopher
22 feb 2025
·
Se alojó 7 noches
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
6
Manjit Singh
22 dic 2024
·
Se alojó 4 noches
The hotel was in a good location , the reception area and bar was nice . The thermal pool had maintenance issues so was not warm throughout the 4days we were there. The rooms were dated and need a makeover. The buffet food was very average at the best . I would say this hotel is no more than a 3.5 star
The hotel was in a good location , the reception area and bar was nice . The thermal pool had maintenance issues so was not warm throughout the 4days we were there. The rooms were dated and need a makeover. The buffet food was very average at the best . I would say this hotel is no more than a 3.5 star
6
George
14 abr 2024
·
Se alojó 4 noches
Wi-Fi inconsistent and not up to modern standards, no English TV Channels.
Wi-Fi inconsistent and not up to modern standards, no English TV Channels.
8
Joachim
11 nov 2025
·
Se alojó 7 noches
Schöne Aussicht vom Zimmer aufs Meer, leider störte der Straßenlärm ein wenig
Schöne Aussicht vom Zimmer aufs Meer, leider störte der Straßenlärm ein wenig
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio se describe ampliamente como amable y servicial en todo el hotel. Las horas punta pueden provocar un registro de entrada o un servicio de bar lentos, y algunos huéspedes encontraron a la recepción insensible.
Reseñas de huéspedes relacionadas
10
Tobias
16 ago 2025
·
Se alojó 7 noches
Im großen und ganzen ist das Hotel TOP. Wir wurden sehr freundlich Empfangen. Das Essensbuffet ist riesig und sehr gut. Vor allem, da es jeden Abend ein anderes Thema wie "Italienischer Abend" gibt und somit auch ein wenig Abwechslung zum normalen Buffet. Das Personal an der Rezeption ist super freundlich und hilfsbereit. Vorallem Gabriel hat uns sehr viel weitergeholfen. Die Zimmer sind wunderschön und sehr sauber. Auch das Personal vom Housekeeping ist sehr freundlich. Bei den Liften muss man jedoch immer mehr Zeit einplanen. Es gibt vier Lifte die vor allem zu den Stoßzeiten ewig brauchen, aber sonst auch nicht so schnell sind. Die Barkeeper sind sehr langsam und wirken oft so, als würden sie sich nicht auskennen und müssen daher oft jemanden anrufen um nachzufragen. Aus diesem Grund musste man auch hier teilweise sehr lange anstellen. Was uns auch noch aufgefallen ist: Die Wassergläser waren oft dreckig, was wahrscheinlich durch eingetrocknete Säfte vom Frühstück bedingt war. Noch als kleine zusätzliche Anmerkung. Es ist sehr nett und zuvorkommend, dass es überall deutsche Übersetzungen gibt, jedoch sind diese leider teilweise nicht verständlich und ohne Sinn. Da es in Ihrem Hotel deutschsprachiges Personal gibt würde ich empfehlen dieses darüber sehen zu lassen, da leider nicht jeder die Englische Sprache beherrscht und somit etwas falsch vermittelt werden kann.
Im großen und ganzen ist das Hotel TOP. Wir wurden sehr freundlich Empfangen. Das Essensbuffet ist riesig und sehr gut. Vor allem, da es jeden Abend ein anderes Thema wie "Italienischer Abend" gibt und somit auch ein wenig Abwechslung zum normalen Buffet. Das Personal an der Rezeption ist super freundlich und hilfsbereit. Vorallem Gabriel hat uns sehr viel weitergeholfen. Die Zimmer sind wunderschön und sehr sauber. Auch das Personal vom Housekeeping ist sehr freundlich. Bei den Liften muss man jedoch immer mehr Zeit einplanen. Es gibt vier Lifte die vor allem zu den Stoßzeiten ewig brauchen, aber sonst auch nicht so schnell sind. Die Barkeeper sind sehr langsam und wirken oft so, als würden sie sich nicht auskennen und müssen daher oft jemanden anrufen um nachzufragen. Aus diesem Grund musste man auch hier teilweise sehr lange anstellen. Was uns auch noch aufgefallen ist: Die Wassergläser waren oft dreckig, was wahrscheinlich durch eingetrocknete Säfte vom Frühstück bedingt war. Noch als kleine zusätzliche Anmerkung. Es ist sehr nett und zuvorkommend, dass es überall deutsche Übersetzungen gibt, jedoch sind diese leider teilweise nicht verständlich und ohne Sinn. Da es in Ihrem Hotel deutschsprachiges Personal gibt würde ich empfehlen dieses darüber sehen zu lassen, da leider nicht jeder die Englische Sprache beherrscht und somit etwas falsch vermittelt werden kann.
8
Susie
21 dic 2025
·
Se alojó 7 noches
Cleaning staff were brilliant, room spotless every day! Staff all very friendly and helpful.
Cleaning staff were brilliant, room spotless every day! Staff all very friendly and helpful.
10
Mariano García
25 may 2024
·
Se alojó 4 noches
Personal siempre atento a todo
Personal siempre atento a todo
10
Kelly
2 abr 2025
·
Se alojó 1 noche
Only stayed for one night due to our flight being cancelled but what an excellent hotel this is. Easy check in greeted with a Prosecco, reception staff welcoming friendly and helpful. Rooms are spacious and very comfortable and wow what a view. Was booked in for breakfast and lots of choice and the food was fresh warm and tasty. Cannot really fault this hotel.
Only stayed for one night due to our flight being cancelled but what an excellent hotel this is. Easy check in greeted with a Prosecco, reception staff welcoming friendly and helpful. Rooms are spacious and very comfortable and wow what a view. Was booked in for breakfast and lots of choice and the food was fresh warm and tasty. Cannot really fault this hotel.
8
Liam
13 dic 2023
·
Se alojó 7 noches
Good hotel rooms clean and comfortable, restaurant good selection of food, nice walk down to the centre. Must say staff are definitely 5 star, hotel more like 4 star.
Good hotel rooms clean and comfortable, restaurant good selection of food, nice walk down to the centre. Must say staff are definitely 5 star, hotel more like 4 star.
6
aline
25 dic 2023
·
Se alojó 8 noches
We stayed at the "resort" for 8 nights. Location is good when it comes to airport tranfer, bus stops, restaurants and old town. The check in employees looked fed up of tourists...the room was very big and all face the ocean. There is an issue with the elevators...we booked half board and every meal time, we had issues with finding a table, getting the table cleaned up, and the employees were running mad.it made for a very stressful experiment. 😳 To my eyes..this is not a five star hotel.
We stayed at the "resort" for 8 nights. Location is good when it comes to airport tranfer, bus stops, restaurants and old town. The check in employees looked fed up of tourists...the room was very big and all face the ocean. There is an issue with the elevators...we booked half board and every meal time, we had issues with finding a table, getting the table cleaned up, and the employees were running mad.it made for a very stressful experiment. 😳 To my eyes..this is not a five star hotel.
10
Luis miguel
12 sept 2025
·
Se alojó 7 noches
Los empleados muy educados y atentos
Los empleados muy educados y atentos
6
Eric
24 dic 2024
·
Se alojó 4 noches
Check in was awful. Two ladies at the desk, both on phones taking calls however struggled to get guests checked in. The hotel is dated, and while the areas were clean, there was a musty odor in the hallways and in the room. Hotel breakfast was average at best. Besides the check in experience, staff was friendly and helpful. Hotel location is decent, views from room was fantastic.
Check in was awful. Two ladies at the desk, both on phones taking calls however struggled to get guests checked in. The hotel is dated, and while the areas were clean, there was a musty odor in the hallways and in the room. Hotel breakfast was average at best. Besides the check in experience, staff was friendly and helpful. Hotel location is decent, views from room was fantastic.
10
simcha
17 feb 2023
·
Se alojó 4 noches
we were very happy with this hotel. from the actual hotel which was clean with a nice room, to the service, everything was 5*. would recommend. Special shout out to David at the reception who was very nice and helpfull.
we were very happy with this hotel. from the actual hotel which was clean with a nice room, to the service, everything was 5*. would recommend. Special shout out to David at the reception who was very nice and helpfull.
10
Daniel
15 dic 2022
·
Se alojó 5 noches
El hotel está muy bien, tiene buenas vistas. La piscina climatizada viene muy bien si te alojas fuera de temporada de verano. El bufet está bastante bien, pero lograr que te ubiquen en una mesa y que te sirvan la bebida a veces cuesta. Los ascensores van siempre a reventar y hay que esperar mucho, no ayudaba que hubiera uno de los 4 estropeado durante toda nuestra estancia. Por el contrario, el teléfono de la habitación no funcionaba y lo arreglaron al momento.
El hotel está muy bien, tiene buenas vistas. La piscina climatizada viene muy bien si te alojas fuera de temporada de verano. El bufet está bastante bien, pero lograr que te ubiquen en una mesa y que te sirvan la bebida a veces cuesta. Los ascensores van siempre a reventar y hay que esperar mucho, no ayudaba que hubiera uno de los 4 estropeado durante toda nuestra estancia. Por el contrario, el teléfono de la habitación no funcionaba y lo arreglaron al momento.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Pintoresca ubicación en un acantilado que es accesible a pie a la ciudad y a los lugares de interés, aunque el regreso puede ser empinado y algunas rutas de acceso cierran por la noche. El estacionamiento en el lugar es escaso, por lo que los huéspedes a menudo usan el estacionamiento en la calle.
Reseñas de huéspedes relacionadas
8
Ana Carmen
13 oct 2024
·
Se alojó 7 noches
Hotel muy acorde a lo esperado , un poco alejado del centro
Hotel muy acorde a lo esperado , un poco alejado del centro
10
Christophe
13 nov 2025
·
Se alojó 7 noches
Emplacement parfait, au calme et proche du centre ville à pied. Beaucoup de places de parking (gratuites) au alentours pou se garer. Le personnel, très sympathique et la chambre très spacieuse avec une magnifique vue mer.
Emplacement parfait, au calme et proche du centre ville à pied. Beaucoup de places de parking (gratuites) au alentours pou se garer. Le personnel, très sympathique et la chambre très spacieuse avec une magnifique vue mer.
8
Liam
13 dic 2023
·
Se alojó 7 noches
Good hotel rooms clean and comfortable, restaurant good selection of food, nice walk down to the centre. Must say staff are definitely 5 star, hotel more like 4 star.
Good hotel rooms clean and comfortable, restaurant good selection of food, nice walk down to the centre. Must say staff are definitely 5 star, hotel more like 4 star.
6
Anna
20 oct 2024
·
Se alojó 9 noches
Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants. Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk. Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free. Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts. Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated. Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it. Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average
Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants. Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk. Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free. Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts. Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated. Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it. Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average
10
Jennifer
1 jun 2024
·
Se alojó 7 noches
We stayed a week in May at the Best Semiramis. The buffet all inclusive food was great with daily changes of options like Tex Mex, Italian, Curry night etc. The breakfast was vast and lots of choice again. There was entertainment every evening in the bar. It was close to everything to walk to especially some beautiful botanical gardens 10 mins walk away. There was all the amenities you could need in the room and if you didn't have something the reception would know how to get it for you, eg a kettle for a small cost etc. A good week, we would definitely stay again.
We stayed a week in May at the Best Semiramis. The buffet all inclusive food was great with daily changes of options like Tex Mex, Italian, Curry night etc. The breakfast was vast and lots of choice again. There was entertainment every evening in the bar. It was close to everything to walk to especially some beautiful botanical gardens 10 mins walk away. There was all the amenities you could need in the room and if you didn't have something the reception would know how to get it for you, eg a kettle for a small cost etc. A good week, we would definitely stay again.
8
Fabiano
16 ago 2023
·
Se alojó 16 noches
Servizi buoni, personale disponibile, camere ampie e spaziose con spettacolare vista mare e veri letti king size, la struttura non è modernissima in particolare i bagni nelle camere e gli ascensori, il parcheggio riservato agli ospiti praticamente non esiste, ma nel complesso è un ottimo hotel, siamo stati bene.
Servizi buoni, personale disponibile, camere ampie e spaziose con spettacolare vista mare e veri letti king size, la struttura non è modernissima in particolare i bagni nelle camere e gli ascensori, il parcheggio riservato agli ospiti praticamente non esiste, ma nel complesso è un ottimo hotel, siamo stati bene.
8
Christopher
22 feb 2025
·
Se alojó 7 noches
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
8
Matt
17 nov 2024
·
Se alojó 7 noches
Great hotel built into the cliff overlooking the sea. Travelled in Nov. Weather was 33 degrees. Was told air con switched off due to being winter so was a little warm in the room. Other than that, the hotel was great
Great hotel built into the cliff overlooking the sea. Travelled in Nov. Weather was 33 degrees. Was told air con switched off due to being winter so was a little warm in the room. Other than that, the hotel was great
10
louisette
8 dic 2022
·
Se alojó 19.327 noches
La situation de de l'hôtel accroché à la falaise au bord de la mer ! Les petits déjeuners sont copieux et variés. Super séjour d'une semaine à proximité de la vieille ville de Puerto de la Cruz.
La situation de de l'hôtel accroché à la falaise au bord de la mer ! Les petits déjeuners sont copieux et variés. Super séjour d'une semaine à proximité de la vieille ville de Puerto de la Cruz.
4
Jesus
16 jun 2024
·
Se alojó 7 noches
El hotel deja mucho que desear para ser un 5 estrellas. El bufet malo y repetitivo, la piscina mediocre, instalaciones antociadas. Tres estrellas justito. A valorar muy positivamente la atención del personal.
El hotel deja mucho que desear para ser un 5 estrellas. El bufet malo y repetitivo, la piscina mediocre, instalaciones antociadas. Tres estrellas justito. A valorar muy positivamente la atención del personal.
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
La variedad del buffet y las cenas temáticas reciben muchos elogios, pero la calidad es inconsistente y el café del desayuno o los platos calientes pueden decepcionar. Las opciones para alérgicos son limitadas en algunos informes, la limpieza de la vajilla es un problema recurrente y las bebidas incluidas en todo incluido pueden estar restringidas o ser más débiles.
Reseñas de huéspedes relacionadas
10
Tobias
16 ago 2025
·
Se alojó 7 noches
Im großen und ganzen ist das Hotel TOP. Wir wurden sehr freundlich Empfangen. Das Essensbuffet ist riesig und sehr gut. Vor allem, da es jeden Abend ein anderes Thema wie "Italienischer Abend" gibt und somit auch ein wenig Abwechslung zum normalen Buffet. Das Personal an der Rezeption ist super freundlich und hilfsbereit. Vorallem Gabriel hat uns sehr viel weitergeholfen. Die Zimmer sind wunderschön und sehr sauber. Auch das Personal vom Housekeeping ist sehr freundlich. Bei den Liften muss man jedoch immer mehr Zeit einplanen. Es gibt vier Lifte die vor allem zu den Stoßzeiten ewig brauchen, aber sonst auch nicht so schnell sind. Die Barkeeper sind sehr langsam und wirken oft so, als würden sie sich nicht auskennen und müssen daher oft jemanden anrufen um nachzufragen. Aus diesem Grund musste man auch hier teilweise sehr lange anstellen. Was uns auch noch aufgefallen ist: Die Wassergläser waren oft dreckig, was wahrscheinlich durch eingetrocknete Säfte vom Frühstück bedingt war. Noch als kleine zusätzliche Anmerkung. Es ist sehr nett und zuvorkommend, dass es überall deutsche Übersetzungen gibt, jedoch sind diese leider teilweise nicht verständlich und ohne Sinn. Da es in Ihrem Hotel deutschsprachiges Personal gibt würde ich empfehlen dieses darüber sehen zu lassen, da leider nicht jeder die Englische Sprache beherrscht und somit etwas falsch vermittelt werden kann.
Im großen und ganzen ist das Hotel TOP. Wir wurden sehr freundlich Empfangen. Das Essensbuffet ist riesig und sehr gut. Vor allem, da es jeden Abend ein anderes Thema wie "Italienischer Abend" gibt und somit auch ein wenig Abwechslung zum normalen Buffet. Das Personal an der Rezeption ist super freundlich und hilfsbereit. Vorallem Gabriel hat uns sehr viel weitergeholfen. Die Zimmer sind wunderschön und sehr sauber. Auch das Personal vom Housekeeping ist sehr freundlich. Bei den Liften muss man jedoch immer mehr Zeit einplanen. Es gibt vier Lifte die vor allem zu den Stoßzeiten ewig brauchen, aber sonst auch nicht so schnell sind. Die Barkeeper sind sehr langsam und wirken oft so, als würden sie sich nicht auskennen und müssen daher oft jemanden anrufen um nachzufragen. Aus diesem Grund musste man auch hier teilweise sehr lange anstellen. Was uns auch noch aufgefallen ist: Die Wassergläser waren oft dreckig, was wahrscheinlich durch eingetrocknete Säfte vom Frühstück bedingt war. Noch als kleine zusätzliche Anmerkung. Es ist sehr nett und zuvorkommend, dass es überall deutsche Übersetzungen gibt, jedoch sind diese leider teilweise nicht verständlich und ohne Sinn. Da es in Ihrem Hotel deutschsprachiges Personal gibt würde ich empfehlen dieses darüber sehen zu lassen, da leider nicht jeder die Englische Sprache beherrscht und somit etwas falsch vermittelt werden kann.
2
George
28 sept 2025
·
Se alojó 7 noches
Had to remain in our room for nearly 2 days after getting food poisoning from an evening meal. Unsurprising given how dirty the “clean” plates and drinking glasses were. Food options for allergies were very limited, nothing advised to be gluten free. Our first day was very much ‘check in and go’, no information given to us about specific details (I.e bar locations) just a sheet of paper with generic info about things on each floor. The room had silverfish including one in the bed, clean bedding often had dirt remaining. With the main road being directly outside our room, sleeping through the early morning was very difficult as traffic increased, lower floors suffer even more so. The hotel describes itself as five-star however as you go beyond the lobby it’s very apparent how tired the hotel is and how dated many utilities are. The carpets are old, the TV didn’t work, the balcony floor was dirty.
Had to remain in our room for nearly 2 days after getting food poisoning from an evening meal. Unsurprising given how dirty the “clean” plates and drinking glasses were. Food options for allergies were very limited, nothing advised to be gluten free. Our first day was very much ‘check in and go’, no information given to us about specific details (I.e bar locations) just a sheet of paper with generic info about things on each floor. The room had silverfish including one in the bed, clean bedding often had dirt remaining. With the main road being directly outside our room, sleeping through the early morning was very difficult as traffic increased, lower floors suffer even more so. The hotel describes itself as five-star however as you go beyond the lobby it’s very apparent how tired the hotel is and how dated many utilities are. The carpets are old, the TV didn’t work, the balcony floor was dirty.
8
Adisa
5 sept 2024
·
Se alojó 10 noches
Wir fanden das Hotel und die Lage sehr gut. Was gar nicht akzeptabel war sind die ständig dreckigen Teller am Buffet.Haben es in den 10 Tagen mehrmals angesprochen aber keine Besserung bemerkt.
Wir fanden das Hotel und die Lage sehr gut. Was gar nicht akzeptabel war sind die ständig dreckigen Teller am Buffet.Haben es in den 10 Tagen mehrmals angesprochen aber keine Besserung bemerkt.
6
Anna
20 oct 2024
·
Se alojó 9 noches
Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants. Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk. Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free. Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts. Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated. Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it. Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average
Stayed there 9 nights in Oct24 as a couple, half board. Great location, walkable to centre and few minutes from local restaurants. Parking is very limited and expensive if booked with the hotel at €10/night. Possible to find free parking spaces within 5-10min walk. Food - very subpar, 2/5 stars. Buffet style with similar food all the time - salad, pre-cooked pasta and choice of your own wok combinations. At dinner you have to pay for all drinks - not even tap water is provided for free. Chef needs to go on training - all food severely overcooked (think rubber tuna and sole-like steak). Not tasty at all - so many places around offer much tastier options - regretted to go half-board. Breakfast ok but same everyday. Edible, but not enjoyable. Poor selection and quality of deserts. Facilities - bedroom spacious, comfy bed with many pillows and great housekeeping. Windows could have been upgraded to double glazed - due to location every night you can hear loud noises from the ocean waves and wind - had to sleep with earplugs. Hallways look like from horror movies - tasteless and dated. Outside pools - nice and clean, jacuzzi ice cold though and couldn’t make use of it. Spa area - for additional charge of €15/person you can use “spa” facilities- we tried but instantly regretted and would not bother - dirty grouts and mouldy ceilings, inside hot tub smell like toilet drain, disgusting steam room and hot beds make loud pop noise that prevents any hint of relaxation. Average
10
JAMES
15 feb 2025
·
Se alojó 18 noches
Wonderful hotel with lots of amenities. Great value. Food is top notch and lots of variety. Stayed here five times now. Would definitely come back again.
Wonderful hotel with lots of amenities. Great value. Food is top notch and lots of variety. Stayed here five times now. Would definitely come back again.
8
Marcel
14 nov 2024
·
Se alojó 7 noches
Preis/Leistung war wirklich gut. Wir hatten HP gebucht. Das Essen war wirklich gut und abwechslungsreich, das Personal freundlich und hilfsbereit. Das Zimmer war ausreichend groß nur das Bett für uns etwas zu hart. Unser Zimmer war unten im 2. Stock und man hatte das Gefühl ein Zimmer im Keller zu haben, immer etwas zu kühl. Leider funktionierte die Heizung nicht, die Temperatur ging gerade so deshalb haben wir dies nicht beanstandet. Sauberkeit war allerdings hervorragend. Alles in allem waren wir zufrieden, dennoch ist dies definitiv kein 5 Sterne sondern eher ein 4 Sterne Hotel.
Preis/Leistung war wirklich gut. Wir hatten HP gebucht. Das Essen war wirklich gut und abwechslungsreich, das Personal freundlich und hilfsbereit. Das Zimmer war ausreichend groß nur das Bett für uns etwas zu hart. Unser Zimmer war unten im 2. Stock und man hatte das Gefühl ein Zimmer im Keller zu haben, immer etwas zu kühl. Leider funktionierte die Heizung nicht, die Temperatur ging gerade so deshalb haben wir dies nicht beanstandet. Sauberkeit war allerdings hervorragend. Alles in allem waren wir zufrieden, dennoch ist dies definitiv kein 5 Sterne sondern eher ein 4 Sterne Hotel.
8
Christopher
22 feb 2025
·
Se alojó 7 noches
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
A very nice 4* hotel; I’m aware that hotels are designated their stars on the basis of facilities. This hotel is advertised as 5* but in my opinion it is much more inline with what’s expected of 4*. Positives - staff are very friendly, the ocean view from the room was magnificent. Negatives - the coffee at breakfast is truly disgusting, the beds are very hard, the hotel has a very 80’s vibe and decor - think dark wood laminate, foamy ceiling tiles, one buffet restaurant (no ala carte), dismal worn out gym, very small pool. The hotel is pretty much exactly 1 mile from centre of town; great little walk down but a very steep, uphill walk back.
8
Philip
30 dic 2024
·
Se alojó 4 noches
Great big rooms, fantastic service. However I got food poisoning from the buffet.
Great big rooms, fantastic service. However I got food poisoning from the buffet.
6
Cristian
1 jul 2024
·
Se alojó 7 noches
Hemos estado 1 semana en TI y bueno…No es un hotel de 5* como lo indica ni de lejos. Falta mejorar las instalaciones y el todo incluido es bastante bajo. En cuanto al personal en general bien, quitando algún que otro mal entendido con una camarera el la sala de comidas. La comida es bastante repetitiva y con poco surtido, muchas veces se acababa una cosa y ya no la reponían lo que solucionaban con otro plato diferente pero si querías lo de antes ya no quedaba. La ubicación no es buena tienes una caminata hasta el puerto de la Cruz de unos 20” ademas el acceso del paseo es por una puerta inferior la cual cierran a las 22:45, con el inconveniente de acceder por la otra entrada que tiene mucho más recorrido. En cuanto a las habitaciones, son aceptables pero necesitan una reforma a gritos y el baño poco práctico y antiguo. La reposición de amenities no existe y tienes que pedir constantemente para que te los pongan en fin. Lo único bueno son las vista al mar y poco más, recomendable para mi no.
Hemos estado 1 semana en TI y bueno…No es un hotel de 5* como lo indica ni de lejos. Falta mejorar las instalaciones y el todo incluido es bastante bajo. En cuanto al personal en general bien, quitando algún que otro mal entendido con una camarera el la sala de comidas. La comida es bastante repetitiva y con poco surtido, muchas veces se acababa una cosa y ya no la reponían lo que solucionaban con otro plato diferente pero si querías lo de antes ya no quedaba. La ubicación no es buena tienes una caminata hasta el puerto de la Cruz de unos 20” ademas el acceso del paseo es por una puerta inferior la cual cierran a las 22:45, con el inconveniente de acceder por la otra entrada que tiene mucho más recorrido. En cuanto a las habitaciones, son aceptables pero necesitan una reforma a gritos y el baño poco práctico y antiguo. La reposición de amenities no existe y tienes que pedir constantemente para que te los pongan en fin. Lo único bueno son las vista al mar y poco más, recomendable para mi no.
8
Ranjit singh
17 nov 2025
·
Se alojó 5 noches
Excellent standard hotel overall very clean and tidy Staff were good Excellent amenities Unfortunately alcoholic drinks available in the inclusive package were watered / weakened down Food choices were excellent Allergies and intolerance requirements were excellent catered for
Excellent standard hotel overall very clean and tidy Staff were good Excellent amenities Unfortunately alcoholic drinks available in the inclusive package were watered / weakened down Food choices were excellent Allergies and intolerance requirements were excellent catered for
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
julia
23 sept 2025
·
Se alojó 10 noches
Todo increible
Todo increible
10
Luis miguel
12 sept 2025
·
Se alojó 7 noches
Los empleados muy educados y atentos
Los empleados muy educados y atentos
6
victor aragon
5 ago 2025
·
Se alojó 7 noches
Nivel de 4 estrellas.
Nivel de 4 estrellas.
10
Andrey I M
29 abr 2025
·
Se alojó 7 noches
Muy buen hotel
Muy buen hotel
10
AXEL
16 ene 2025
·
Se alojó 6 noches
Tres bien
Tres bien
Leopoldo Cologan Zulueta, 27 - Urbanización La Paz, Puerto de la Cruz, Islas Canarias, España
Ubicación
Si decides alojarte en Hotel Best Semiramis de Puerto de la Cruz, estarás a orillas del agua y a menos de cinco minutos en coche de Piscinas del Lago Martiánez y Mirador de La Paz. Además, este hotel de lujo se encuentra a 24,3 km de Parque nacional del Teide y a 0,6 km de Jardín Botánico.
Mirador de La Paz(0.3 millas)
Jardín Botánico(0.4 millas)
Jardin Aquatico(0.4 millas)
Jardines Sitio Litre(0.7 millas)
Paseo de San Telmo(0.8 millas)
Playa de Martiánez(0.8 millas)
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Ver másEntrada
Salida
De 14:00 a 00:00
Antes de la(s) 12:00
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva para organizar el registro de entrada. Si tienes previsto llegar después de las 00:00, ponte en contacto con el alojamiento con antelación a través de los datos que figuran en la confirmación de reserva. Los huéspedes deben ponerse en contacto con el alojamiento con antelación para recibir las instrucciones de entrada. El personal de recepción les estará esperando a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- De acuerdo con la normativa nacional, este alojamiento no acepta pagos en efectivo que superen los 1000 EUR. Para más información, ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de la reserva.
- La piscina de temporada abre de enero a diciembre.
- Es necesario reservar con antelación los tratamientos de spa. Las reservas se realizan poniéndose en contacto con el hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Solo se permite el acceso a las habitaciones a los huéspedes registrados en el hotel.
- Hay habitaciones comunicadas o contiguas, sujetas a disponibilidad. Es posible solicitarlas directamente al alojamiento, a través de los datos de contacto que figuran en la confirmación de reserva.
- De acuerdo con la normativa local/nacional vigente, es posible que se limite el uso del aire acondicionado en algunos horarios entre el 1 junio y el 30 septiembre.
- Es posible realizar el registro de salida sin contacto personal.
- El registro de salida tardía tiene un coste adicional (sujeto a disponibilidad)
- La caja fuerte de la habitación tiene un coste adicional
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
Restaurante
Piscina
Habitaciones para no fumadores
Centro de negocios
Servicio de habitaciones
Mostrador turístico
Actividades
Piscina
Jardín
Billares
Piscina infantil
Piscina al aire libre
Piscina climatizada al aire libre
Evening Entertainment
Muebles de exterior
Pool (Seasonal Outdoor)
Ping pong
Terraza
Fitness Center (nearby)
Servicios
Centro de negocios
Mostrador turístico
Servicio de limpieza
Salones para banquetes
Caja fuerte
Consigna de equipajes
Autoservicio de lavandería
24-Hour Front Desk
General
Servicio de habitaciones
Restaurante
Habitaciones para no fumadores
Sauna
Sala de vapor
Servicio de masajes
Solárium
Spa y centro de bienestar
Barbería/Salón de belleza
Tratamientos corporales
Tratamientos faciales
Bar en la piscina
Máquinas expendedoras
Habitación familiar
Beach Sun Loungers
Snack Bar/Deli
Internet
WiFi gratuito