Americas Best Value Inn Richmond South

The outside of the hotel not a single light. The room stinks and didnt have a proper lock on the door. Your a brave person if you stay there

The rooms were dated. The furniture was broken. There was no towels. The front desk said he was on the overnight shift and could not help us. Poultry breakfast selection. First full of rooms in the back were still up a flight of stairs

Parking and safe

Property has bugs really bad...and the rooms smell really bad will definitely be my last time staying there

Don't stay here front desk worker are rude and inconsiderate....so many bugs and roaches they don't clean out everything and the toilet didn't work the whole stay and nothing was don't to fix that issue if u are staying here with a plus one I suggest you don't overall I would NEVER book here again

There was cockroaches in the bed and bathroom area

DIRTY DIRTY DIRTY. The non smoking room was absolutely disgusting with the smell of cigarettes. There was pee on the toilet seat, dried toothpaste all over the sink. The “free breakfast” wasn’t out at 8 when it’s advertised from 6-9. We only stayed here to begin with because of free breakfast availability. Will never be back. So disappointed. Would give zero starts if I could.

Found multiple roaches in the room. The sheet had a large stain on it. The remote was taped together and did not work. The lampshades had stains and cracks in them. There were multiple burn holes in the blanket. If it wasn’t the only hotel available that night I would not have stayed.

The place had a rancid smell overall. There were roaches and we were bitten by unknown bugs. The first night they came and sprayed one of our rooms it took the smell away but it was back stronger in the morning. Second night we slept in the car. Our second room(we rented2) was ok the first night but had us gaging by morning this was our second hotel as the first 1 was the same we didn't stay and had to wait for a refund so at this place we couldn't afford to go to a third place.

Room looked like it was under renovation. Bad smoke smell .. dirty & bloody linen & dingy shower curtain with holes in it

Dirty linens. Damages throughout the room. Roaches and gnats in the room. Non working lamps and outlets. Very dirty room.

This property was very very dirtiest unhealthy environment I have ever been in my life it took four rooms before could find one that was still unacceptable but better than any other one to get through a few hours this facility definitely needs the Virginia health board to inspect and shut down

There was no breakfast, every room I’ve booked had roaches and nothing was wiped down, I had to wipe the entire room and buy bug spray to keep the roaches away while I slept, the tvs do not work and the remotes to them are in other rooms and people sit and control and flip the channels in your room.

The sign said newly remodeled, they should take sign down. Overpriced and kind of shabby.

Big gap all around the room door, deadbolt just barely caught, privacy latch loose, smoke detector missing, lamp shade in bathroom missing, bathtub didn't drain, little or low water from faucet in lavatory, thread bear towels.

Large rooms but roaches

The rooms were dated. The furniture was broken. There was no towels. The front desk said he was on the overnight shift and could not help us. Poultry breakfast selection. First full of rooms in the back were still up a flight of stairs

Cheap place to stay, super outdated but good for a night and easy access to highway

My room was disgusting. Hair in the tub, and a pubic hair in the sink. The road noise was horrible, and I could hear people in the nearby rooms like they were in my own. Also found bugs in my bed. Breakfast was practically nonexistent.

Large room

Large rooms but need to spray for roaches

Definitely could have been neater. Very noisy due to location beside interstate. Location was selected due to proximity of venue I was there for (2.1 miles away) but in reality it was 22 miles away. Guess Google measured that the way crow flies, which was misleading. Staff was friendly and helpful. Had really cold Minnis fridge and air conditioner cold but controls were totally worn out, took several attempts to adjust and finally got it comfortably never changed.

-The hotel is dirty and old. Not remodeled like they claim on sign. -non-smoking room stink like cigarette smoke -highway traffic is very loud -poor communication, i emailed them a question first day of stay and never heard back from them -I stayed 4 night and housekeeping never made bed once between night. First hotel i have ever stayed at housekeeping didn't make bed everyday. -Seen multiple bugs crawling thought out room -Shower curtian had mold on bottom -Bed sheets had cigarette burns in them all over

Was woken up by some guy knocking on our door 4:30 AMfor over 30 minutes saying baby let me in.. We told him several times that he had the wrong room but he continue to knock. So I called the front desk and he said he would look at the cameras and come check it out. The guy stopped for about five minutes and then started up again. So I asked for an extended check out because we got woken up and they offered an hour but check out was 11 o'clock. We were extended to 12 at 9 o'clock in the morning, they're outside the room door with a gas, power, leaf blower blowing the sidewalk off and could not sleep so we checked out by 11. And it's all the front desk again about my situation and all they offered to do so look at the cameras no discount no refund no nothing.

Don't stay here front desk worker are rude and inconsiderate....so many bugs and roaches they don't clean out everything and the toilet didn't work the whole stay and nothing was don't to fix that issue if u are staying here with a plus one I suggest you don't overall I would NEVER book here again

You get what you pay for. That said, room was clean but had a bad smell and was in rough shape. People were hanging around outside and didn’t seem like a super safe location. Ok for a few hours sleep very close to highway while passing through but would not stay again. Definitely worth spending a few more dollars for a different place.

In general it is okay for the money but the room has some bad odors and cockroaches everywhere and the breakfast is not great Other than that Front desk staff Al Patel is nice and friendly

dead pest body on the right side of the sofa.. had a strong musty smell in the room.. end table by the bed had the handle falling off of it. missing TV remote. comforter had cigarette burns in many spots. top sheet looked dirty and stained. the young man who checked Me in very polite, fast big props to him.

We needed to make an unplanned trip to Richmond, and as such, i booked a same-day (no cancelation) room rental for later that night and we headed out after 6pm to drive the 3 hours north. When we arrived to our room and turned on the lights, there were live roaches running down the walls, dead and live bugs in/on the microwave, and black spots (that wipe off) in between the sheets.The light fixutres above the mirror and the sinks didnt have bulbs in them, and our non-smoking room had cigarette burn holes through all the layers of bed coverings including the mattress pad. I was afraid to set any of my belongi g down for fear of bugs getting in them. We left the room and returned to the checkin desk in less than 4 minutes. The clerk offered us another room, next to the first, (gross, as bugs in one room would mean bugs in the next), but refused a refund, saying it would have to go through Expedia. My husband and I left and got a hotel room down the street, where we contacted Expedia. Knowing that i had booked a no-cancelation room, i was contacting them mainly to file a complaint against America's Best Value Inn for the live bug activity and the overall unhygienic conditions of their accommodations. I was told to hold, and the CSR contacted the motel and then informed me that America Best Value Inn declined to issue a refund as they have "a policy that they follow in these situations." I thought that booking through Expedia was how one prevented against this exact situation?

No phone in the room. no one in the office late at night. room next to us was very loud from 2 am to around 4:30am. Someone banged on my door at 3 am wanting in. Didn't know the person or persons. Told them to go away.

Assigned 3 rooms before actually getting into a room that was ready (we arrived after 5 PM). No shower curtain in bathroom. Towels were extremely small. At 1 AM, another couple tried to enter our room because hotel clerk forgot to change our original unmade room to the one he finally assigned to us, so at 1 AM the room we were in was assigned to another couple. No great places to eat around this area. Overall staff was nice, but our experience was not.

Great service 👏

Amazing. Staff is Wonderful

You get what you pay for. That said, room was clean but had a bad smell and was in rough shape. People were hanging around outside and didn’t seem like a super safe location. Ok for a few hours sleep very close to highway while passing through but would not stay again. Definitely worth spending a few more dollars for a different place.

The outside of the hotel not a single light. The room stinks and didnt have a proper lock on the door. Your a brave person if you stay there

Great location and price!

Very convenient close to lots of food & necessities

Cheap place to stay, super outdated but good for a night and easy access to highway

The place is a dump, but what do you expect for this price? It desperately needs an overhaul and the traffic noise is significant.

This place is full or roaches. Definitely not safe. Water smelled off and tasted absolutely gross. The staff is rude and are not helpful unless you are buying something from them. We had a horrible experience

room smells awful despite being clean. hella freeway traffic

Definitely could have been neater. Very noisy due to location beside interstate. Location was selected due to proximity of venue I was there for (2.1 miles away) but in reality it was 22 miles away. Guess Google measured that the way crow flies, which was misleading. Staff was friendly and helpful. Had really cold Minnis fridge and air conditioner cold but controls were totally worn out, took several attempts to adjust and finally got it comfortably never changed.

-The hotel is dirty and old. Not remodeled like they claim on sign. -non-smoking room stink like cigarette smoke -highway traffic is very loud -poor communication, i emailed them a question first day of stay and never heard back from them -I stayed 4 night and housekeeping never made bed once between night. First hotel i have ever stayed at housekeeping didn't make bed everyday. -Seen multiple bugs crawling thought out room -Shower curtian had mold on bottom -Bed sheets had cigarette burns in them all over

In general it is okay for the money but the room has some bad odors and cockroaches everywhere and the breakfast is not great Other than that Front desk staff Al Patel is nice and friendly

DIRTY DIRTY DIRTY. The non smoking room was absolutely disgusting with the smell of cigarettes. There was pee on the toilet seat, dried toothpaste all over the sink. The “free breakfast” wasn’t out at 8 when it’s advertised from 6-9. We only stayed here to begin with because of free breakfast availability. Will never be back. So disappointed. Would give zero starts if I could.

The rooms were dated. The furniture was broken. There was no towels. The front desk said he was on the overnight shift and could not help us. Poultry breakfast selection. First full of rooms in the back were still up a flight of stairs

My room was disgusting. Hair in the tub, and a pubic hair in the sink. The road noise was horrible, and I could hear people in the nearby rooms like they were in my own. Also found bugs in my bed. Breakfast was practically nonexistent.

Simply disgusting. Dirty, smelly, filthy place. The room smelled like an ashtray. We asked to change the room as it was impossible to stay there with the kids, the guy looked straight into my eyes and said that this was a nonsmoking room and they had nothing else. Dirty linens with holes in them, torn shower curtain, broken furniture. No tables in the "breakfast area". Please do yourself a favor and choose a different hotel.

There was no breakfast, every room I’ve booked had roaches and nothing was wiped down, I had to wipe the entire room and buy bug spray to keep the roaches away while I slept, the tvs do not work and the remotes to them are in other rooms and people sit and control and flip the channels in your room.