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San Biagio Relais - Room
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San Biagio Relais - Restaurant

San Biagio Relais


Amenities

  • Non-Smoking Rooms

  • Room Service

  • Tennis Courts

  • Housekeeping

  • Banquet Facilities

  • Safe-Deposit Box

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Property description

Take in the views from a terrace and a garden and make use of amenities such as complimentary wireless internet access. This hotel also features concierge services and a banquet hall.
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Guest reviews

Facilities

7.3

Cleanliness

8.2

Rooms

8.2

Service

8.2

Location

8.1

Dining

8

4

Michael

EXP-logo

23 Jun 2025

·

Stayed 2 nights

This is a 2-star hotel at best, falsely advertised as 4-star. The room was untouched since the 1980s—old, worn-out, and depressing. At first, I chalked it up to bad luck, but when I realised the air conditioning didn’t work properly and the room was unbearably hot, it became impossible to stay. I left. For €300 a night, this is unacceptable. The mattress was the cheapest possible, the sofa discoloured, and while the room was reasonably clean, the overall standard was far below expectations. I feel sorry for the staff—it’s not their fault—but out of self-respect, I couldn’t stay. This hotel might be acceptable at €80, but not at premium rates. It needs a full renovation and honest advertising.
This is a 2-star hotel at best, falsely advertised as 4-star. The room was untouched since the 1980s—old, worn-out, and depressing. At first, I chalked it up to bad luck, but when I realised the air conditioning didn’t work properly and the room was unbearably hot, it became impossible to stay. I left. For €300 a night, this is unacceptable. The mattress was the cheapest possible, the sofa discoloured, and while the room was reasonably clean, the overall standard was far below expectations. I feel sorry for the staff—it’s not their fault—but out of self-respect, I couldn’t stay. This hotel might be acceptable at €80, but not at premium rates. It needs a full renovation and honest advertising.

10

Jason

EXP-logo

3 Oct 2024

·

Stayed 2 nights

Front staff were helpful in making all of our dinner reservations, suggesting where to watch football matches and other local areas to visit.
Front staff were helpful in making all of our dinner reservations, suggesting where to watch football matches and other local areas to visit.

10

James

IAN-logo

1 Sept 2024

·

Stayed 2 nights

We had a great stay, our family suite is as perfect for what we were looking for.
We had a great stay, our family suite is as perfect for what we were looking for.

6

Pablo

IAN-logo

3 Aug 2024

·

Stayed 2 nights

overall okay but no wifi at all and breakfast lacks some healthier options. Service and AC was good. For a 4 stars hotel, it needs a bit of love
overall okay but no wifi at all and breakfast lacks some healthier options. Service and AC was good. For a 4 stars hotel, it needs a bit of love

2

Natalie

EXP-logo

28 Jul 2024

·

Stayed 5 nights

I am writing to complain formally about aspects of our stay at San Biagio Relais which drastically impacted our trip and do not represent the facilities and services expect of a 4* hotel. The hotel looked significantly different to the photographs, was run down throughout and unkempt, and though we were disappointed by this first impression, we were prepared to make the most of our stay until the following issues occurred: 1. No hot water- throughout our stay we had no hot water. It was tepid occasionally and only ever for a few minutes before going cold again. We informed the reception team who said that an engineer would be attending the following day and that we could not use the facilities for the entire afternoon whilst works were undertaken. We understood this despite the inconvenience as we hoped the issue would be fixed. After this period of no access to our bathroom, we tried the water to find it was still cold. When reporting this to the reception staff in the evening we were met with a ‘there’s not much more we can do’ reply, a lacklustre response to the loss of services at the hotel. 2. Poor customer service- as demonstrated by the above minimising response to issues with the facilities at our room, the customer service was poor throughout our stay. The staff were reluctant to offer advice, tourist information, help with issues at the hotel or general assistance every time we asked politely for something. I will be submitting the rest of this complaint by email
I am writing to complain formally about aspects of our stay at San Biagio Relais which drastically impacted our trip and do not represent the facilities and services expect of a 4* hotel. The hotel looked significantly different to the photographs, was run down throughout and unkempt, and though we were disappointed by this first impression, we were prepared to make the most of our stay until the following issues occurred: 1. No hot water- throughout our stay we had no hot water. It was tepid occasionally and only ever for a few minutes before going cold again. We informed the reception team who said that an engineer would be attending the following day and that we could not use the facilities for the entire afternoon whilst works were undertaken. We understood this despite the inconvenience as we hoped the issue would be fixed. After this period of no access to our bathroom, we tried the water to find it was still cold. When reporting this to the reception staff in the evening we were met with a ‘there’s not much more we can do’ reply, a lacklustre response to the loss of services at the hotel. 2. Poor customer service- as demonstrated by the above minimising response to issues with the facilities at our room, the customer service was poor throughout our stay. The staff were reluctant to offer advice, tourist information, help with issues at the hotel or general assistance every time we asked politely for something. I will be submitting the rest of this complaint by email

Via Dante 36, Orbetello, Italy

Location

Located in Orbetello, San Biagio Relais is in the historical district, within a 5-minute walk of Orbetello Lagoon and Paoline Library. This hotel is 1.4 mi (2.3 km) from L'Oasi WWF di Orbetello and 1.4 mi (2.3 km) from Cathedral.

Orbetello Lagoon(0.2 Miles)

Paoline Library(0.2 Miles)

L'Oasi WWF di Orbetello(1.6 Miles)

Cathedral(1.6 Miles)

Feniglia Beach(2.9 Miles)

Playa del Can(3.1 Miles)

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Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

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Check-in

Check-out

From 15:00 to 22:00

Before 11:00


Good to know

Additional policies and info about this property.

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Optional extras

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