B&B HOTEL Napoli San Mauro

The staff at the reception desk was unfriendly. no coffee or tea pot provided in the room. Every night, a group of teenagers gathered in the parking lot in front of the hotel, causing a significant disturbance that made it impossible to fall asleep until 1-2 AM. The hotel management ignored these noise. Although breakfast hours were from 7:00 AM to 10:00 AM, by 8:00 AM, there was no food left to eat. A group of tourists who arrived by bus consumed all the available food, and the staff did not bother to restock it. they were preoccupied with arranging tables for lunch. 6. Once the room cleaner failed to clean our room after we had left. No one offered an apology. they sent us a few towels, and the room remained unclean and untidy. Furthermore, the provision of basic amenities was inconsistent: soap and tissue paper were sometimes provided and sometimes not. 7. There is a large parking lot in front of the hotel, but it does not belong to the hotel. We were unaware of this, and no one informed us that there was a separate parking area for hotel guests. The next day, we were scolded for parking there. • The actual hotel parking lot is extremely difficult to get in or out. because of a pillar positioned in the middle of the driveway. Payment was collected two days before our arrival, despite my having made a special arrangement and paying an extra fee to pay upon arrival. Single Positive Point: The one positive aspect was the on-demand shuttle serv to the train station and back

Great place to stay

Area around is scary. The hotel isn’t clean enough. The water pressure is very low.. the picture of hotel is different in reality , not 4 star hotel. 2.5 max

The hotel was clean and elegant. Cleaning staff always did a good job. Onsite meal options were nice if limited on time. Pool area was clean and pool was refreshing during the summer heat.

We had a wonderful experience at this hotel. The service was excellent, and the staff was very accommodating. Our room was spacious and was cleaned daily. The hotel also offers ample space for car parking. Despite our late check-in and very early checkout, everything went smoothly, thanks to the 24-hour reception. Breakfast was decent, with a nice selection including croissants and cakes. Although it's about 20 minutes by car from Naples city center, the location offers a very convenient access to the autostrada. We’d definitely stay here again the next time we visit Napoli.