Name: NH Canciller Ayala Vitoria
Address: Ramón y Cajal, 5, Lovaina, Vitoria-Gasteiz, Vitoria-Gasteizko Eskualdea / Cuadrilla de Vitoria, Basque Country, Spain, Vitoria-Gasteiz, Alava Province, Spain
Rating: 8.58

Guest reviews

8.6

Fabulous

Based on 5,161 verified reviews

Who stays here?

Business

20%

Couple

48%

Family

17%

Group

11%

Solo

2%

What guests think

AI-generated summary based on recent guest reviews

Across recent reviews, NH Canciller Ayala Vitoria is praised for its central, park-side location and generally friendly, helpful staff, while recurring downsides include thin walls with significant noise, limited on-site parking, and inconsistent air-conditioning or heating.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

William

14 Dec 2025

·

Stayed 1 night

yes

2

sebastien

11 Nov 2025

·

Stayed 1 night

An absolutely terrible hotel. Zero noise mitigation between the rooms, you can hear people farting next door. The mattresses are quite possibly the worst ones i’ve ever slept on. Clearly if there was any other decent choice in Vitroria, i’d go there, but the lack of decent hotels in this city is a problem.

4

Hing p

17 Oct 2025

·

Stayed 2 nights

No air condition but stayed in the reservations

2

Santiago

4 Aug 2025

·

Stayed 1 night

No breakfast, no parking. Nothing that they said was included

10

Roger

24 Jul 2025

·

Stayed 2 nights

Great location, easy accessible by public tram, and easy walk to old town, with good restaurants and good sightseeing. The Florida park across for hotel added benefit. The hotel staff were friendly and extremely helpful in assisting with the planning of our daily activities. Would definitely return.

Ramón y Cajal, 5, Lovaina, Vitoria-Gasteiz, Vitoria-Gasteizko Eskualdea / Cuadrilla de Vitoria, Basque Country, Spain

Location

With a stay at NH Canciller Ayala Vitoria in Vitoria-Gasteiz (Lovaina), you'll be steps from Florida Park and 3 minutes by foot from Basque Parliament Building. This hotel is 0.4 mi (0.7 km) from Cathedral of Mary Immaculate and 0.5 mi (0.9 km) from Virgen Blanca Square.

Florida Park(0.1 Miles)

Basque Parliament Building(0.2 Miles)

Armory Museum of Alava(0.2 Miles)

Convent of San Antonio(0.2 Miles)

Cathedral of Mary Immaculate(0.2 Miles)

Statue of The Wayfarer(0.3 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Self parking is available on-site for a fee of EUR 20 per night. Limited parking spaces are provided, and reservations are not required.

A buffet breakfast is available daily from 5 AM to 10:30 AM for a fee of approximately EUR 15 to 16 per person.

Pets are allowed at the hotel with a fee of EUR 25 per pet, per night. Service animals are exempt from fees.

Check-in time is at 3:00 PM, and check-out time is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details on room accessibility are not mentioned.

The hotel is located in Vitoria-Gasteiz (Lovaina), just steps from Florida Park and a 3-minute walk from the Basque Parliament Building. It is approximately 0.4 miles from the Cathedral of Mary Immaculate and Virgen Blanca Square, making it a convenient base for exploring the area.

Children are allowed at the hotel. There is no mention of a minimum age for children to stay for free.

NH Canciller Ayala Vitoria

Amenities

Property description

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