Sheraton Universal

Ligger super godt. Men er har noget slidte værelser de trænger til en renovering. Døren til vores værelse kunne dårlig lukkes, uden den skulle smækkes i. Så dette på flere andre værelser, hvor man kunne se at døren ikke var lukket ordentligt.

Dejligt hotel med yderst venligt personale. Rent og pænt poolområde.

The room was great, we had an excellent view of Universal Studios and we were able to change our room with no problems at all. The staff was great and very nice

The room needs updating. Not enough electrical outlets, some didn't work. The lighting could be better. It was difficult to figure out how to turn lights on. The ambient light switch was all the way at the end behind a lamp between the second bed and the window. The switch by the door was useless and only lit a small portion. The bathroom didn't have enough spots to hang wet towels. Considering this is a room for a larger number of people, I'd expect the room to accommodate that number of people better. The fridge was leaking when we came in. The beds were comfortable, although I wish we could get a comforter for the sofa bed, not just blankets. The pool was a hit and the restaurant by the pool was very good. We had dinner and breakfast there. All the staff was amazing and accommodating, even getting us a back area elevator ride when a special event was taking up the lobby elevators and the wait was very long. Very appreciative.

Check in felt like a nightmare :( The person who was checking us in was dismissive to us saying that the card reader wasn’t taking cards despite the cards we tried having money MULTIPLE TIMES. Sends over to another computer and it works. Then sends us in an all around unhelpful loop to find our room which had a super disappointing view 😭if you aren’t above the 3 the floor, I would NOT recommend this hotel if you want a view of literally anything.