Barceló Costa Ballena Golf & Spa

Frukost ok men buffén på kvällen vill jag inte rekommendera

Fint och lugnt läge vid golfbanan. Allmänt trevlig och serviceinriktad personal. Bekväma rum och mycket bra sängar. Tyvärr små trånga uteplatser. Poolerna öppnar sent. Frukost varierad och bra. Saknade dock mörkt bröd. Logistiken fungerade bra. Hög ljudnivå i matsalen. Tyvärr ingen servering av frukost utomhus, trots att vädret var utmärkt. En av servitörerna var också petig med att vi inte efter frukost fick ta ut kaffe i annat än pappersmuggar (inte porslinskoppar) på terassen. Middagsbuffén tyckte vi också var varierad, men samma anmärkning som ovan. Trots en utomhustemperatur på mellan 20-25 grader och strålande sol fanns ingen möjlighet att äta middagen utomhus. Vi åt mest fisk och var inte helt nöja med det kött som tillagades. En prisvärd sak till middagen var hotellets drink package. Två personer 11 Euro för en flaska av husets röda, vita eller rosé vin, alternativt två glas per person av valfri dryck. Många i personalen talade tyvärr inget annat språk än engelska.

Rekommenderar att lägga till några hundra så ingår frukost och middag. Väldigt bra buffe. Städ varje dag så rent och snyggt.

El hotel necesita una restauración urgente tanto de fuera como de las habitaciones.

I understand that it was February, but the hotel was really not welcoming. The weather was nice, but there was not really any table and chairs outside apart a few in front the main area. The swimming pool was closed, what it's normal for February, but with a fence around it. It really looks terrible! At some point, it was sunny and I wanted to work outside, there was not table and chair near our bedroom where the wifi signal was good, so we had to choice that going where we can find some table and chairs outside the bar and the reception area, where the wifi signal was very inconsistant. I can see on my laptop that there was another wifi signal for the events, that one appeared to be strong and good. I asked to the reception if there was a way for them to give me the code as the general wifi was not keeping cutting and I can't sit near our bedroom where there was not table and chair outside, the person at the reception replied frankly: NO, it's not possible. I was not happy and he told me he was going to ask his manager. I came back 10 mins later, nothing, it was clear that he didn't ask... I expressed very clearly how I was disappointed not necessary about the weak wifi signal, but more about the fact that the staff at the reception was clearly ignoring us, they even didn't pretend. I was told that someone from management will get back to us, we left the following day and nobody came back to us. Extremely disappointed. Also, if you've got children, it's not a family hotel!