Relaxia Olivina

Very clean hotel and staff were really nice but here are the bad things that I feel people should know don’t get me wrong this is my opinion and we all are all different. The hotel rooms need an upgrade as very dated and old inside and the beds are quite springy. The food I personally felt could have been hotter as with a buffet you don’t know how long things are sitting out and then just getting warm and then it can become quite rubbery when eating certain things. With the drinks it is okay but again should be more clearer to what actually is included and what’s exempt. But as I said this is just my opinion and you can’t get everything right.

The food is excellent

The hotel is clean and walking distance to nice bars and restaurants. Staff were also friendly and accommodating, although reception service could be pretty slow at times. For us, the food was dreadful - we went for dinner on our first night and left without eating the meal. We didn’t eat in the hotel at all for the remainder of our holiday. There was no water in the room and when I asked for a bottle of water I was advised it wasn’t part of the AI package but I could have a small paper cup of water. The hotel is also really in need of refurbishment - there is plaster hanging off walls, the fire alarm was held in a bracket as it had fallen off and the wire was exposed. For what we paid, I would have expected much more. I wouldn’t return to this hotel.

Fabulous room - we were lucky enough to be upgraded. The food is some of the nicest I’ve had. The staff were brilliant - so friendly. Overall a wonderful hotel.

Our first time staying at this hotel and overall its fine, positives are its quiet but ideally located for the beach and the strip of Puerto del carmen, plenty of parking and the pool areas. The main issue is the restaurant, breakfast starts at 8am so everyone is coming in at the same time so most days we didn't even get a cup so had to use paper ones, only 1 toaster machine and needed more staff as so busy trying to clean up tables, the food was okay with plenty of choice but could have been hotter. I think they need to re think the restaurant opening times to smooth out the busy periods, dinner was a similar experience. Overall we enjoyed our stay but would not go back.