Hilton Dallas/Rockwall Lakefront

Check-in, viermal falsche Zimmerkarte erhalten. Reception war nicht hilfsbereit, wollte einen Scan zum Flight-Check-in, wurde nur sehr widerwillig erfüllt. Zimmer einmal nicht gereinigt worden und zudem war abends Zimmertür nicht ganz geschlossen, nachdem geputzt wurde !

This place is fantastic

Couldn't have been happier with my stay here. The room was very clean and comfortable, it had many restaurants in close proximity and a nice view of the waterfront. By far the best stay on my trip.

Well to start off the room that was offered was for handicapped accommodations through Hotels. And it wasn’t facing the lake. Which we had to pay $130 more for our anniversary weekend stay. Which was two days.. The bed was very uncomfortable the first night. They did however, take care of the valet parking for the two nights. They moved us to a different room, which was not as nice as the first one. But the room had more comfortable bed. Less counter space for our toiletries. They did however, give us a $15 snack credit. There was another manager before we left on Sunday morning that was supposed to get the manager to contact me. I never heard anything from them.

Front desk staff