Homewood Suites Houston West Energy Corridor

The property itself has great potential with perhaps some staffing changes. The rooms are spacious and it has nice amenities. We questioned the extent of the cleaning as there was remnants of excrement in the toilet and hair on the floor. The breakfast had many options, however some of it was cold. The coffeemaker apparently broke and they ran out of coffee. When asked about coffee the person working the breakfast area was rude to people and didn’t explain the situation until after we had asked a couple times about refilling the coffee (in addition to others asking too). We had booked this place for the hot tub, however it was lukewarm at best and had a lot of outdoor debris in it so we ended up not using it which was disappointing.

I stay in a lot of hotels. I have submitted a lot of reviews over the years for my fellow travelers. Usually, I create a pretty long list of things that I need or things that need attention. I had no problem creating quite a long list. I was not certain that they would be able to accommodate me. I was pleasantly surprised that they were and they did! The wear and tear on this hotel is just like any other, I think mainly because inexpensive materials are used to renovate rooms. I wished that there were more grab bars even in the non-accessible rooms. The windows were filthy, especially on the inside due to the massive amount of condensation that was created from the temperature change between inside and outside. We had a kitchen room, which left a lot to be desired because of the lack of any type of bowl that was larger than your hand and other things one might need to use for cooking. The staff was very conscientious. There was absolutely nothing fresh at the breakfast except some mushy apples. Carbs, Carbs and more Carbs. I understand that it is expensive to feed that many people. Fruit, butI suggest somehow this hotel should add this to the breakfast. There was a really cute waffle maker that was in the shape of Texas. The hotel was quiet, the parking lot was very safe and we enjoyed our stay.

It's very close to medical facilities and has a basketball court and a pool.

This was the 3rd time staying here and I had no complaints until my truck was almost stolen. I didn't realize how bad it is in Houston, especially if you have a certain make or model vehicle. No fault to the employees at all, they were very cooperative and even let me park under the overhang by front desk my last night. Just be aware that criminals have no respect and there is no parking security, only a night guard who stays in building.

Advertise theres a jacuzzi tub and dont have one

My room was not very clean, the neighbor upstairs was very loud. The gym was closed, as there was a sign on it, but the night gentleman told me it was closed, but I saw people in there on my last day and the lady at the front said it was open even though the sign said closed.

Was very clean and friendly staff. Breakfast was good, same everyday, eggs, sausage, tots, tortillas, and toppings ,cereal, oatmeal, juices, coffee, muffins and toast. Online shows they have a hot tub by the pool, shows in pictures as well. But they no longer have one, it have been cemented over. This was a main point in choosing this hotel for us, so this was disappointing. This needs to be taked down and removed for when choosing this selection for searching. The bed was very uncomfortable. A firm mattress. Very firm. Our backs were hurting for the last 2 days. We stay in Homewood Suites alot. It is our 1st choice when we can find one and this was the 1st time the mattress was uncomfortable. Overall stay was pleasant and quite. Homewood suites is 9 out 10 for us. This one in particular, for us we will skip if in the area again.

Very clean, Great Breakfast, Front desk staff friendly, Great Pool,

Both hilton.com and hotels.com advertise that they have a hot tub, which was the only reason I booked this room, they do not have a hot tub. I wish I could put into words my level of my disappointment.

You need to have disinfectant wipes for work out equipment

I definitely expected more from a Hilton Property. Upon arrival I was given a handicap room which I did not book. I was told that's the only room they had. I went to the room and it was simply unacceptable. The front desk rep provided me another room in which my room key didn't work. They called maintenance and maintenance told that I have to play with the lock to open the door!!! Horrible. The room was slightly dirty. The shower floor was dirty. Hair on the carpet. The only good thing was the location. I believe it's the management of this property. Hilton youcan do better!!

Nice suite, comfortable and roomy. Extra clean environment.

Nice rooms that were clean

The first 3 days we didn’t have any room cleaning had to go to the reception to get clean towels all the time we’re there the floor never mopped or swept but the breakfast was very good also one day lost power from 4:00pm to 11:30pm and no communication with management

Sheets weren’t changed from prior customer still had hair

The property was fairly clean ,The bath tubs could have been a lot cleaner.For the most part is was quiet and the area seemed pretty safe .I didn’t notice any loitering or loud music.

There was a pubic hair in the shower (not mine) when I went in to shower in the morning - gross. My TV remote did not work.

I like the fact that it was clean, i felt at home from the entrance to the room. Everything was excellent

Stay was great. Room was very clean and spacious. Very good breakfast. Next time will request farther away from outside air unit. Noise bothered me at night. Will return.

When I got to the room, the trash from the previous visitor was still in the trash can and it seemed like they took a used soap bar and put it back in the box for use by the next guest. The room itself wasn’t terrible, but there were some stains on the walls and the noise from traffic outside was pretty loud. The breakfast was above average though.

The breakfast buffet had a lot of good options both hot and cold. The beds were comfortable and the room was spacious.

overall very good, AC/Heater changed randomly otherwise good

Was very clean and friendly staff. Breakfast was good, same everyday, eggs, sausage, tots, tortillas, and toppings ,cereal, oatmeal, juices, coffee, muffins and toast. Online shows they have a hot tub by the pool, shows in pictures as well. But they no longer have one, it have been cemented over. This was a main point in choosing this hotel for us, so this was disappointing. This needs to be taked down and removed for when choosing this selection for searching. The bed was very uncomfortable. A firm mattress. Very firm. Our backs were hurting for the last 2 days. We stay in Homewood Suites alot. It is our 1st choice when we can find one and this was the 1st time the mattress was uncomfortable. Overall stay was pleasant and quite. Homewood suites is 9 out 10 for us. This one in particular, for us we will skip if in the area again.

Very comfy and big rooms

The hotel was very clean. Breakfast was great. My only complaint is the air conditioner had a very loud noise every time it kicked on. We had a suit and the one out in the living area was fine but the one in the bedroom was loud.

We stayed in an accessible suite with 2-beds. The bedroom door clashes with the bathroom door. The bedroom door needs to have the swing reversed. Also the bathroom door is about 1’ away from the bed, making it difficult to walk around. Other than this inconvenience, the stay was excellent. We arrived on a Wednesday evening and they had a free buffet which was excellent. I would highly recommend this hotel.

1st room air conditioner did not work in bedroom but they kindly moved us to a different room. Bed in 2nd room not as comfortable as 1st room. Room was clean and did not smell bad like other hotels in the area. Breakfast was quite good actually.

Carpets and walls need to be touched up and the bed was too firm.

Stay was great. Room was very clean and spacious. Very good breakfast. Next time will request farther away from outside air unit. Noise bothered me at night. Will return.

The hotel was very clean from the reception to the room. The first room I stayed in was very spacious and everything was very clean. The bed and pillows were very comfortable. The curtains and blinds need some tlc, they looked old and dirty with some visible tears. You wouldn’t notice unless you tried to block out the light like I did so as to get a good night’s sleep. Now to the ugly. Someone tried to enter my room at 2:59am. The only reason I know the time was because I was fast asleep and looked at the clock when I jumped out of bed to go look. Whoever it was obviously had a key because I heard the beep a couple times. I didn’t have the deadbolt on because it didn’t work earlier. I only had the hook on and that was the only reason the person couldn’t get in. I told the lady at the counter and she was very nonchalant and just asked if I wanted to move my room. I did. She didn’t offer help moving knowing that I had a meeting at 8am, which was the reason I was in Houston. I came back at 3pm and met an older guy at the counter. He was even more nonchalant than the previous person. They said they would investigate and never did. No one called me as promised. I forgot my night light in the previous 218 and they said they didn’t see it. It was a plug in and no more than $3 but what irritated me was their nonchalant attitude about everything. I reported the incident of the attempted break in but I doubt they would do anything. Other than that, my stay was ok. Beware of Rm 218!

The property itself has great potential with perhaps some staffing changes. The rooms are spacious and it has nice amenities. We questioned the extent of the cleaning as there was remnants of excrement in the toilet and hair on the floor. The breakfast had many options, however some of it was cold. The coffeemaker apparently broke and they ran out of coffee. When asked about coffee the person working the breakfast area was rude to people and didn’t explain the situation until after we had asked a couple times about refilling the coffee (in addition to others asking too). We had booked this place for the hot tub, however it was lukewarm at best and had a lot of outdoor debris in it so we ended up not using it which was disappointing.

Staff is friendly

AC broke in the first room and was moved quickly to a new room. Door locks can be very touchy, lift up not down to open.

Staff was great room was clean and bed was comfortable

Room wasn’t completed. Phone didn’t work. No hot water in the morning. No hair dryer. A/c slow to cool. Fascia board on sink fell off & hurt me. No one on property to fix anything at night after 3 hr power outage. No hot coffee in the morning. Breakfast removed with 10 minutes to go before their deadline.

Streets blocked due to construction. Best to do virtual check in . 30 minute wait to get your room. Gas station within walking distance. Breakfast was okay.

Check in clerk, excellent job. He was very helpful with requests.

1st room air conditioner did not work in bedroom but they kindly moved us to a different room. Bed in 2nd room not as comfortable as 1st room. Room was clean and did not smell bad like other hotels in the area. Breakfast was quite good actually.

Very friendly and clean. Got us checked right in.

The Location near everything

Outstanding stay. Very quiet room. Very nice breakfast. Professional staff. The only downside was something the hotel could not control - road construction. Definately will stay there again! Cheers!

It's very close to medical facilities and has a basketball court and a pool.

Its very clean. Location perfect

This was the 3rd time staying here and I had no complaints until my truck was almost stolen. I didn't realize how bad it is in Houston, especially if you have a certain make or model vehicle. No fault to the employees at all, they were very cooperative and even let me park under the overhang by front desk my last night. Just be aware that criminals have no respect and there is no parking security, only a night guard who stays in building.

The property was fairly clean ,The bath tubs could have been a lot cleaner.For the most part is was quiet and the area seemed pretty safe .I didn’t notice any loitering or loud music.

Lovely hotel and close to restaurants and such. Was clean and almost all service was very good. The man over the breakfast buffet seemed in a rush to put everything up. We did arrive 15 minutes before the buffet ended and the coffee was already cool… the water and fruit machine had been turned off as well. When I asked him for some water, he told me to go buy a bottle at the front desk. The lady at the front desk was kind enough to give me a bottle free of charge. We were a bit taken back by all this but I still think it’s a lovely clean hotel.

Streets blocked due to construction. Best to do virtual check in . 30 minute wait to get your room. Gas station within walking distance. Breakfast was okay.

Stay was wonderful! Would definitely stay again! I only wish the shower was a bit wider and had a stoop in it, but that is minor. Someone had their car broken into. The neighborhood has some challenges, but the hotel is truly nice. Be smart and don't leave anything of worth in plain sight and you'll be fine.

It was close to where I was working.

Very nice Hotel the breakfast was very good the only isse we had was the ac in our room was spilling water so it was very wet arouns the section. The staff was helpfup

The property itself has great potential with perhaps some staffing changes. The rooms are spacious and it has nice amenities. We questioned the extent of the cleaning as there was remnants of excrement in the toilet and hair on the floor. The breakfast had many options, however some of it was cold. The coffeemaker apparently broke and they ran out of coffee. When asked about coffee the person working the breakfast area was rude to people and didn’t explain the situation until after we had asked a couple times about refilling the coffee (in addition to others asking too). We had booked this place for the hot tub, however it was lukewarm at best and had a lot of outdoor debris in it so we ended up not using it which was disappointing.

The breakfast buffet had a lot of good options both hot and cold. The beds were comfortable and the room was spacious.

Lovely hotel and close to restaurants and such. Was clean and almost all service was very good. The man over the breakfast buffet seemed in a rush to put everything up. We did arrive 15 minutes before the buffet ended and the coffee was already cool… the water and fruit machine had been turned off as well. When I asked him for some water, he told me to go buy a bottle at the front desk. The lady at the front desk was kind enough to give me a bottle free of charge. We were a bit taken back by all this but I still think it’s a lovely clean hotel.

Was very clean and friendly staff. Breakfast was good, same everyday, eggs, sausage, tots, tortillas, and toppings ,cereal, oatmeal, juices, coffee, muffins and toast. Online shows they have a hot tub by the pool, shows in pictures as well. But they no longer have one, it have been cemented over. This was a main point in choosing this hotel for us, so this was disappointing. This needs to be taked down and removed for when choosing this selection for searching. The bed was very uncomfortable. A firm mattress. Very firm. Our backs were hurting for the last 2 days. We stay in Homewood Suites alot. It is our 1st choice when we can find one and this was the 1st time the mattress was uncomfortable. Overall stay was pleasant and quite. Homewood suites is 9 out 10 for us. This one in particular, for us we will skip if in the area again.

Clean comfy bed and spacious room we got really good rest. It has sofa bed n kitchen has dishes, utensils n cooking pots. Continental hot Breakfast was fresh n with varieties much better than alot of similar hotels. I like that they use real plates n utensils, instead of plastic or paper or styrofoams. Will stay again for sure.

Room was clean and comfortable, breakfast had a ton of options, and employees were very friendly. Would stay again.

1st room air conditioner did not work in bedroom but they kindly moved us to a different room. Bed in 2nd room not as comfortable as 1st room. Room was clean and did not smell bad like other hotels in the area. Breakfast was quite good actually.

Stay was great. Room was very clean and spacious. Very good breakfast. Next time will request farther away from outside air unit. Noise bothered me at night. Will return.

The hot breakfast was nice