Extended Stay America Suites Jacksonville Lenoir Ave South

The room was clean and the property was as well the pool needs

Lovely just have your pool up and running.

Tossed and turned during our 8 day stay on uncomfortable mattresses. Amenities were nice. Pool was small but clean. Managers were helpful. Gave us a discount for the 1st night when there was no mattress for the pull out couch. Next day a new mattress was brought for couch. Stove top burners mostly worked.

Stayed 2 nights with my husband and 2 kids, loved the open room suite, everything worked properly, pool was nice

This property was very clean, our room was very spacious and loved the amenities including laundry and the kitchenette and the extra sitting room space. Would definitely stay here again.

The staff was super nice, friendly and helpful! Everything was clean, beds were clean, floor, pool, all clean. The property itself is fairly old feeling, nothing fancy at all, no ice machine. Overall for a cheap clean place to sleep it was decent.

It was decent price and looked nice from the outside. I’m not too picky, but I like things presentable. The lobby was clean, not much for staffing, took forever to check in. Our room smelt, their was mold in the shower, the door was hard to shut, the lock was broken, there was chipped paint everywhere, and the dresser had a broken drawer. They said they think the pool is closed because of Covid and repairs, common areas looked clean. The beds were decent, def a full size bed not a queen, room stayed cold, easy to grab breakfast.

Overall a wonderful stay. Plushy bed afforded a good night's sleep & staff was impeccable (Noelle especially as was Daniel) Tables are needed poolside to put belongings on (as opposed to on ground) An excellent accommodation!

I LOVE that they only charged $25 for my dog as opposed to a few other places that wanted an additional $125. This seems to be a pretty new property and it's in great condition. I felt very safe and comfortable the whole time. I would definitely stay again.

It was ok for just a place to sleep on a long road trip, but the entire building smelled gross. There was garbage and linens on the floor in the hallway. The room wasn’t terrible, but floors looked like they hadn’t been cleaned between guests. Also, someone left food in the fridge.

The hotel smelled in the elevator (a combo of pee and febreze) and the room smelled like sewer gas

Staff very friendly. Hotel was really clean.

The place was great clean, but the only thing was wrong that they did not clean the refrigerator at all it was very old food in the refrigerator

Upon check in found roaches in first room, bed broke in second room. The smell of sewage in our room. Dirty floors and trash in hallways. The lobby floors seemed to never be a priority, because they never mopped them, for as much I could see. I loved the location but hated my choice in hotels.

We will put on the third floor and as soon as you stepped out of the elevator, it had a horrible odor of urine and feces. I immediately went down to the front desk to let the young lady know about it. Nothing was ever done, and my husband ended up talking to one of the janitors guys that worked there that were doing the cleaning. And he informed my husband that that was an elderly lady that lived on the floor and they have been there for a while and that she had used the restroom on the carpet quite a few times and that the hotel was aware of it. Now this was my second time staying there and the first time was absolutely wonderful. So that’s why I chose to stay there again. And had planned on staying there at least 3 to 4 more times because my son plays with the Jacksonville sharks and it was a pleasant place to stay. As well be close to where we need to be to get to his games. But after this last visit, I will not be staying there again. Because I feel that I paid too much money to have to walk into a hallway and smell that for over four days and absolutely nothing be done about it. And if you were already aware of the situation, then you shouldn’t have never put guest on that floor, much. And when I came and told you about it, you acted like you had no idea what I was talking about. Very disappointed with this last visit. So I will be looking for somewhere else to stay from here on out.

Room was large and for the most part clean but floors were terribly dirty. Could not walk without socks

The staff is the absolute highlight of this hotel. Every staff member that I interacted with was amazing. Although the hotel states that it’s recently renovated, it didn’t meet my standards. The room itself was filthy, there was pet hair everywhere, I could see visible dirt and dust on the furniture. I arrived at 1am, so I didn’t want to bother the front desk attendant. I always disinfect hotel rooms that I stay in, so I just completed a deeper clean. Also, you have to slam the doors in order for the locks to engage. Overall, great and friendly staff, but I wouldn’t stay here again.

Clean overall although the hallway had a moldy smell

Very clean. Quick and easy check in.

Amazing people and very clean

The bed wasn't comfortable

Other than the carpets needing to be cleaned both in the room as well as the hallways, the hotel is nicely upgraded and most importantly, the bed was super comfortable. I slept very very well.

Newy remodeled . It had a cute kitchenette if you want to cook.

The placs is pretty clean and a ok area but the constant noise is overwhelming. I was gonna stay for a week but after 3 days of hardly no reat because of the people above me stomping around allday and kids plaging inthe hallways n being loud all day i left.the fridge in the room didnt work and i was told there was nothjng they could do and the wifi was almost nonexistent

U can’t really cook in the kitchen the hot plates don’t get hot enough and cut off if they get to hot I really thinks this needs attention other than that my stay was awesome

Everything was fine. Nice room but there was a loud recurring noise like a door slamming every couple of minutes

Spacious

Loved everything! Room was beautiful, clean cozy, efficient. I was surprised to have a mini stove, microwave, full size fridge etc.Front desk and amenities were pleasant as well! Didn’t like hearing footsteps above me, other than that enjoyed my stay and will book again

The AC was not working properly. The room was actually humid. The bed sheets were damp from the humidity.

Check-in took way too long, but otherwise my stay was great. The area around the hotel isn’t the best, but the room was clean, comfortable, and quiet. I’d consider staying here again.

Amazing staff! Very friendly and fast check in!

The hotel itself was very clean, we were very disappointed because I booked this hotel way in advance for me and my family to accommodate us, and when we got there the front desk clerk tells us that they did not have the room that I chose which was the two queen beds I also called the day before to verify and to go ahead and ask them to take my payment because I chose the option to pay at the property I booked through hotel.com so they blame the issue on me booking through a third party, and which I do not believe I have used hotel.com for years and has always gotten what I booked now in the defense of when you're booking online it may not look exactly like what you chose when you get there but I always got whatever type of room I've asked for I feel like they didn't want to take accountability and then when I demanded that I needed at least the two beds because it was three of us and we do not sleep together one woman and two boys we want what we paid for and booked ,they told us that they could not accommodate that and either I took what you guys had or if I wanted a refund of course it was going to take 7 to 10 days for money to hit back on my card and I was very very disappointed because I saved the money for this trip and if I did not take the room that they had offered we would have had nowhere to stay and we drove 6 Plus hours to get there I feel like they should have at least offered us two rooms to accommodate because again it was not my fault .

The staff was great. I was allowed to check in early. The rooms were very clean and well-appointed. I slept well and had a great stay.

Had a great time! Staff was very pleasant and helpful. Room was spotless, bed was comfortable. Very quiet at night, did not hear any other guests. My only complaint ( very small). Was that most of the TV channels were the West Coast versions, while the TV guide listed East Coast programming. No shows listed per the guide were actually being shown due to the time difference

Staff went through my meds and luggage, removed them to the office and when i found it missing claimed i never checked in and was a no call no show for my stay, even though i had a key, was obciously in the room and using it. When confronting them my luggage being go through they just wanted to make a big deal about my room being cleaned and fresh. Fresh room doesnt make my meds and luggage being gone through alright.

The staff is the absolute highlight of this hotel. Every staff member that I interacted with was amazing. Although the hotel states that it’s recently renovated, it didn’t meet my standards. The room itself was filthy, there was pet hair everywhere, I could see visible dirt and dust on the furniture. I arrived at 1am, so I didn’t want to bother the front desk attendant. I always disinfect hotel rooms that I stay in, so I just completed a deeper clean. Also, you have to slam the doors in order for the locks to engage. Overall, great and friendly staff, but I wouldn’t stay here again.

Wonderful Came in town for overnight trip .Staff was great close to may things to eat centrally located to Southside , downtown , beaches and westside I would stay again .

It was decent price and looked nice from the outside. I’m not too picky, but I like things presentable. The lobby was clean, not much for staffing, took forever to check in. Our room smelt, their was mold in the shower, the door was hard to shut, the lock was broken, there was chipped paint everywhere, and the dresser had a broken drawer. They said they think the pool is closed because of Covid and repairs, common areas looked clean. The beds were decent, def a full size bed not a queen, room stayed cold, easy to grab breakfast.

They think of everything from the obscure to the obvious. Totally impressed with this place. Staff was friendly and professional. Id give them 6 out of 5 stars. Will come back again

Great location & very clean

Check-in took way too long, but otherwise my stay was great. The area around the hotel isn’t the best, but the room was clean, comfortable, and quiet. I’d consider staying here again.

Great location. Great price. Would stay again!

Wonderful Came in town for overnight trip .Staff was great close to may things to eat centrally located to Southside , downtown , beaches and westside I would stay again .

Area is okay. We appreciated the customer service with having a dog with us.

the area feels safe and is quiet for city life, lots of dining options nearby, very convenient location

This place was nasty, nasty room. Dirty carpets. No trash can. Dirty towels on the back door. Overall a depressing place. Don't waste your money alsooooo...no breakfast just snacks...lmfao

The fully stocked kitchen was a nice surprise. Literally forks, knives, and even cups!

It was decent price and looked nice from the outside. I’m not too picky, but I like things presentable. The lobby was clean, not much for staffing, took forever to check in. Our room smelt, their was mold in the shower, the door was hard to shut, the lock was broken, there was chipped paint everywhere, and the dresser had a broken drawer. They said they think the pool is closed because of Covid and repairs, common areas looked clean. The beds were decent, def a full size bed not a queen, room stayed cold, easy to grab breakfast.