Holiday Inn Express Hotel & Suites Cleveland - Ms By IHG

Raymond is very helpful and accommodating.

They’re in the middle of a renovation. That information would have been handy before I booked-especially since the ELEVATOR WAS UNAVAILABLE!

Staff was nice and pleasant. Room was not what I ordered but I dealt with it.

The room was very nasty and neglected. The bathroom had black dirt on the floor, toilet had a wring around it, floor needed mopped, toilet had some dirty tape on it. Bath tub was dirty looking. The bathroom mirror had soap scum splatter on it. The refrigerator stand had about two inch dust on it. We were suppose to have rented a smoke free room and it smelled like someone had smoked in it prior. The housekeeper woke us up at 8:00 am wanting to clean the room and when she couldn't she asked for our dirty towels. The manager explained that the rooms were in the process of being renovated but I told her that in that case that room should have never been rented out. If you wouldn't stay in it why would you let others. It was just horrible, a one rating is to good of a rating in this case. My family and myself couldn't wait to leave and get back home. We tried to rent a room somewhere else but everything that didn't allow pets was booked up.

Very dirty, worn down hotel. Looks like rooms were out of order and being stripped down. Construction materials in parking lot. People are living in rooms. Our neighbor had a few young children in her room. Strong odor of marajuana. Person came and picked up laundry for her as we were leaving. No where worth what I paid