SureStay Hotel by Best Western Florence

Great stay. Room and bathroom was clean and quiet.. Only thing I wasn't impressed with was yhe phone in the room didn't work and you couldn't find anyone that worked there to ask questions to. Supposed to have had coffee and continental breakfast but I never saw that either. At least there was a Waffle House across the road and Long John Silvers/Kentucky Fried Chicken right across the lawn and the parking was great.

Staff was at the desk but had me use a kiosk with a live person on camera. Noisy guests or workers right outside my room until well after 10pm. Called the front desk and took forever and a couple calls to get a person. Saw roaches. Asked for a crib since it says they are available. They said they don’t have cribs. Their “hot breakfast” consisted of bread for toast, cereal, and muffins. Overall, This was one of my worst experiences while traveling

I did not get proper sleep because of dog braking and the sheets are not clean

The pictures are bright and welcoming but they do not match the actual property. It was also very loud, I could hear people in the hotel around me. We was woken up several times throughout the night. The airconditioner/heater smelled like someone had peed in it. And as we were packing up to leave we found cigarette hole in the sheets.

Horrible room, was told the room was checked for cleanliness before I arrived. That was clearly a lie. Once inside the stench of cigarette smoke was all I could smell. Looking at bedding all that I saw was stains and under the covers literal dirt. Moving onto the bathroom the tub was stained as if it had never been cleaned before, and there were ROACHES. Literal roaches in the room. Was promised a refund and not even sure I’ll get that .