Grand Arden Monaco Nelson

Reception isnt manned after 6 so no support after this time and if you misplace your key 50 dollar call out fee as no one is on site. Good air conditioned room, had the king size, although small enough to move about. Good sized fridge in room. Main issue was the bed was incredibly uncomfortable, 2 single poor quality or old mattresses zipped together. We both had back pain the next day and neither of us suffer from this normally. Also if you are in the hotel you cant access the patio at 6ue front to sut out in the evening after 6 pm so on a nice night no where to go. No restaurant or bar in hotel either. Very disappointed.

Good sized comfortable rooms, with plenty of parking. Handy to the airport. The adjoining restaurant is excellent with indoor and outdoor dining areas.

Pros: Clean room, jacuzzi tub, water view, staff was super proactive about making sure I was handled for late check-in. Cons: No elevator, no microwave, mattress was really awful

We checked in at 7 PM and out at 8AM and never met anyone. So there was not service. It also adveritesed laundry and that is why we booked. However no laundry. There was no access to the lounge area. This is a very charming property next to a nice restaurant. You could do a lot better if you provided some service. You should also mention it is very difficult to carry luggage up steep stairs.

I think the reviews on this property are fraudulent. For the amount of money we paid for each room my goodness this was the worst experience in all of New Zealand. Rooms are tiny , old , tons of bugs. No dining onsite or in walking distance they had one restaurant brick kitchen but they seem to be always booked full. We lost a key had to pay $50 for replacement. Can you believe that a hotel charging money for a key ? No attendant after 5 PM. I regret staying here with my family. I’m surprised people rate anything in this hotel well. May be there are cottages that’s are better inside. Terrrible terrible terrible. Never stay here.

Expected swimming pool and gym but not allowed for Hotel guests Hotel staff friendly and helpful

Staff are not available after 5 pm. Lounge in the picture is now used as reception and locked after 5 pm, blocking access to garden and pond area. No laundry, no concierge or room service as advertised sRooms small but OK, I discovered a small kitchenette, that staff didn't bother to tell us about.

Det er nu ikke rigtig en hotel…der er kun værelser ingen lobby ingen restaurant eller noget

Room was great but they close at 5pm so you can’t ask anybody for anything also the restaurant and bar was closed on the Monday night

Oud engelse stijl. Zeezicht. Geen lift. Prima hotel.

Beautiful grounds and facilities great location. Place could do with a good clean. Also shower was cold

Shower needed a thorough clean, brushing the accumulated dirt out of the tile grout Needs a top down renovation

An older English Tudor styled accommodation. Something that you may love or not so much as the them carries inside too. The rooms are clean and tidy with a renovated bathroom. Checkin staff are not always onsite, especially later in the evening. A great location if you are going to visit both the city area and Richmond areas as half way between. Maybe not so convenient if you will spend all your time in Nelson city. Great walking around the local area though….

The room was clean and comfortable, just older style. Bathroom was more modern which was nice. The reception area has limited hours but we were able to get our key when we arrived late in the evening. There is a wonderful restaurant next door

Draps changés au bout de 8 jours parce que je l'ai demandé. Menage succin. Peu d'entretien (luminaire, siphon) pas rangement pour les habits. Pas de table pour poser la valise. Belle vue sur la mer. Bon wifi

A bit dated and shabby. The shower was mouldy the sink cracked and generally poor.

Bed was very uncomfortable and trouble with shower draining. Otherwise good.

Location is difficult and the hotel needs an update. The faux medieval decor is dated and the cobwebs in the bathroom show the need for a good clean. Not very good value for money.

Was not informed of the facility’s on offer The fridge was on the carpet as if trying to cover a stain There was makeup stains on the sheets There was hair on the bed as if someone had cut their hair

There was no staff accessible on property during most of our stay. The daily room cleanings were not thorough and the attention to quality was lacking - especially for the price. The rooms were small and mattress/pillows were not that comfortable. No top sheet on our bed.

Good sized comfortable rooms, with plenty of parking. Handy to the airport. The adjoining restaurant is excellent with indoor and outdoor dining areas.

A lovely setting by the sea. Has a very nice bathroom. Bedroom small with no seating other than the bed.

Don’t be fooled by the allure and charm of the outside…. They are very short staffed, and do not have anyone available after 7 pm. While we did receive detailed instructions for check in, we were not expecting a tiny room so small that one of us had to put our suitcase in the shower (and the other didn’t bother bringing it in at all). Our room was barely 100 square feet, if that. Harry Potter had more room in his cupboard under the stairs. There was hardly any space for toiletry bags in the bathroom, and because there was no outlet to plug the hot water kettle in other than in the bathroom, that meant for even less space. This room would have been fine for one person, but absolutely ridiculous to put two people who have been traveling on the road all day in such a small dwelling space.

Beautifully designed complex including surrounding buildings, a real new but old character look, similar to Coronation Street.

Our room was on the top 2nd floor & only accessible by stairs. It wasn't a concern for us, but might be for some. We had a room with a view over the lake which was great.

The smallest room I think I have ever stayed in - had to leave some luggage in the car as there wasn't enough floorspace. Storage consisted of two coat hangers on the back of the door.

no table and chairs in the room

Checking experience wasn’t the best - took ages due to language barrier - size of room was tiny for the cost

Location is difficult and the hotel needs an update. The faux medieval decor is dated and the cobwebs in the bathroom show the need for a good clean. Not very good value for money.

The property is unique and the design very special, Loved the old English brick architecture and the outlook to Monaco estuary is just beautiful. The decoration of the ensuite bathroom was beautifully done.

Beautiful view, gorgeous rooms, quiet and very friendly staff.

Reception isnt manned after 6 so no support after this time and if you misplace your key 50 dollar call out fee as no one is on site. Good air conditioned room, had the king size, although small enough to move about. Good sized fridge in room. Main issue was the bed was incredibly uncomfortable, 2 single poor quality or old mattresses zipped together. We both had back pain the next day and neither of us suffer from this normally. Also if you are in the hotel you cant access the patio at 6ue front to sut out in the evening after 6 pm so on a nice night no where to go. No restaurant or bar in hotel either. Very disappointed.

Reception was closed when I got there but they had left a key. Very hard to find reception.

The property is very nice and great views over the bay. Staff are friendly but do not have any ability to make decisions when a problem is encountered. We had booked, and had confirmed by the property, a room for someone who was totally requiring disability access facilities - and the property emailed and told this was the case but on arrival the room being shown was not fit for someone in a wheelchair. There was no shower rails, no seat and the room was too small to allow anyone in a wheelchair to navigate around the room. This was sorted after several phone calls with the offsite Manager and a shower chair bought in and bigger room offered. Unfortunately that was not the end of it as after check in we received a phone call advising the charges would now be higher. This was frustrating as we had double checked the disability room needs via email prior to arrival and the property had confirmed they could accommodate my mothers needs. I had checked online and knew I could get a fit for purpose room at a lesser rate elsewhere and there was a very tense time while the property reception contacted the offsite management. However, at the end the property did honor the original pricing and apologized for the issues we had encountered. This was a shame as the property is very nice and reception staff friendly- it is near the airport and you do get noise from planes.

Beautiful hotel, great facilities and location Staff amazing Restaurants within walking distance.

On arrival about 7pm, we had to search for a receptionist. He took us to our room, opened the door, answered our questions about meals and left. We went straight to the restaurant. On return our door key did not work. Various guests helped by ringing but help did not arrive for half an hour. All very unsatisfactory.

Pros: Clean room, jacuzzi tub, water view, staff was super proactive about making sure I was handled for late check-in. Cons: No elevator, no microwave, mattress was really awful

This is not really a hotel. It is more like a dormatory. No staff on site. We had a fire alarm go off at midnight and we had to make a phone call ourselves.

Checking experience wasn’t the best - took ages due to language barrier - size of room was tiny for the cost

Beautiful property, staff were lovely

If you like a Tuscan vibe, this is the place for you. Great sea front location. I think we hit this hotel in off season and it was super quiet. Situated in a small, residential townhouse community - not sure what amenities are available.

An older English Tudor styled accommodation. Something that you may love or not so much as the them carries inside too. The rooms are clean and tidy with a renovated bathroom. Checkin staff are not always onsite, especially later in the evening. A great location if you are going to visit both the city area and Richmond areas as half way between. Maybe not so convenient if you will spend all your time in Nelson city. Great walking around the local area though….

Good sized comfortable rooms, with plenty of parking. Handy to the airport. The adjoining restaurant is excellent with indoor and outdoor dining areas.

Our room was on the top 2nd floor & only accessible by stairs. It wasn't a concern for us, but might be for some. We had a room with a view over the lake which was great.

The property is very nice and great views over the bay. Staff are friendly but do not have any ability to make decisions when a problem is encountered. We had booked, and had confirmed by the property, a room for someone who was totally requiring disability access facilities - and the property emailed and told this was the case but on arrival the room being shown was not fit for someone in a wheelchair. There was no shower rails, no seat and the room was too small to allow anyone in a wheelchair to navigate around the room. This was sorted after several phone calls with the offsite Manager and a shower chair bought in and bigger room offered. Unfortunately that was not the end of it as after check in we received a phone call advising the charges would now be higher. This was frustrating as we had double checked the disability room needs via email prior to arrival and the property had confirmed they could accommodate my mothers needs. I had checked online and knew I could get a fit for purpose room at a lesser rate elsewhere and there was a very tense time while the property reception contacted the offsite management. However, at the end the property did honor the original pricing and apologized for the issues we had encountered. This was a shame as the property is very nice and reception staff friendly- it is near the airport and you do get noise from planes.

Beautiful hotel, great facilities and location Staff amazing Restaurants within walking distance.

Good location and access to eateries, nice surroundings

Relatively easy to find and a quick drive into the city. Ability to have perculated coffee was an extra bonus. Clean & suited the needs for a one night stay.

Location is difficult and the hotel needs an update. The faux medieval decor is dated and the cobwebs in the bathroom show the need for a good clean. Not very good value for money.

The property is unique and the design very special, Loved the old English brick architecture and the outlook to Monaco estuary is just beautiful. The decoration of the ensuite bathroom was beautifully done.

Reception isnt manned after 6 so no support after this time and if you misplace your key 50 dollar call out fee as no one is on site. Good air conditioned room, had the king size, although small enough to move about. Good sized fridge in room. Main issue was the bed was incredibly uncomfortable, 2 single poor quality or old mattresses zipped together. We both had back pain the next day and neither of us suffer from this normally. Also if you are in the hotel you cant access the patio at 6ue front to sut out in the evening after 6 pm so on a nice night no where to go. No restaurant or bar in hotel either. Very disappointed.

Good sized comfortable rooms, with plenty of parking. Handy to the airport. The adjoining restaurant is excellent with indoor and outdoor dining areas.

The room was clean and comfortable, just older style. Bathroom was more modern which was nice. The reception area has limited hours but we were able to get our key when we arrived late in the evening. There is a wonderful restaurant next door

Beautiful hotel, great facilities and location Staff amazing Restaurants within walking distance.

On arrival about 7pm, we had to search for a receptionist. He took us to our room, opened the door, answered our questions about meals and left. We went straight to the restaurant. On return our door key did not work. Various guests helped by ringing but help did not arrive for half an hour. All very unsatisfactory.

I think the reviews on this property are fraudulent. For the amount of money we paid for each room my goodness this was the worst experience in all of New Zealand. Rooms are tiny , old , tons of bugs. No dining onsite or in walking distance they had one restaurant brick kitchen but they seem to be always booked full. We lost a key had to pay $50 for replacement. Can you believe that a hotel charging money for a key ? No attendant after 5 PM. I regret staying here with my family. I’m surprised people rate anything in this hotel well. May be there are cottages that’s are better inside. Terrrible terrible terrible. Never stay here.

Good location and access to eateries, nice surroundings

Det er nu ikke rigtig en hotel…der er kun værelser ingen lobby ingen restaurant eller noget

La struttura e la camera molto carina. Il personale gentilissimo. Posizione sulla spiaggia con due ristoranti a disposizione. Avrei gradito il servizio di colazione perché bisogna guidare per 15 minuti prima di trovare un caffè. Il pub difronte non la serve prima delle 10:00

Room was great but they close at 5pm so you can’t ask anybody for anything also the restaurant and bar was closed on the Monday night