Hôtel Albatros Garden
From
191 $US
/nuit
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From
191 $US
/nuit
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs q...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. N'hésitez surtout pas à profitez des nombreuses infrastructures de loisirs qui incluent notamment 2 piscines couvertes, 2 piscines extérieures et un centre de remise en forme. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un salon de coiffure.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. En échange d'un supplément, l'hébergement vous propose une navette vers et depuis l'aéroport (24 h/24) et une navette vers le terminal des paquebots de croisière.
Repas
Vous découvrirez de nombreuses spécialités Cuisine internationale proposée par Le Metropole, l'un des 4 restaurants de cet hôtel ou profitez du service d'étage 24 h/24, idéal pour une soirée cocooning en amoureux ou en solo. Si vous avez un petit creux pendant la journée, vous trouverez aussi un café sur place. Pour un moment de détente, faites halte dans l'un des 4 bars/lounges ou des 3 bars en bord de piscine de l'hébergement. Un petit déjeuner buffet gratuit est servi tous les jours de 07 h 00 à 10 h 30.
Chambres
Les 444 chambres de l'hébergement vous invitent à la détente et comprennent un minibar et une télévision à écran plat. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain privée avec des articles de toilette gratuits et un bidet est à votre disposition. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort (suffisamment grand pour accueillir un ordinateur portable) et une cafetière ou une bouilloire.
Emplacement
En choisissant Savoy Le Grand Hotel, vous profiterez d'un séjour en plein centre de Marrakech, à moins de 10 minutes en voiture de Place Jemaa el-Fnaa et Marrakech Plaza. Cet hôtel de luxe se trouve à 5,5 km de Jardin Majorelle et à 0,9 km de Jardins de la Ménara.
À proximité
Avenue Mohamed VI(0.1 miles)
Centre commercial Ménara Mall(0.2 miles)
Place de la Jeunesse(0.4 miles)
Jardins de la Ménara(0.6 miles)
Palais des Congrès(0.7 miles)
Bab El Djedid(0.7 miles)
Casino de Marrakech(0.8 miles)
Le Grand Casino de La Mamounia(0.8 miles)
Royal Tennis Harti(0.9 miles)
Jardin el Harti(0.9 miles)
Parc Cyber(0.9 miles)
Théâtre Royal(1.1 miles)
Mosquée Koutoubia(1.1 miles)
Centre d'Artisanat de Marrakech(1.2 miles)
Place du 16 Novembre(1.4 miles)
Aéroport principal le plus pratique pour rejoindre Savoy Le Grand Hotel : Aéroport de Marrakech Menara (RAK)(2.6 miles)
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Emplacement
Avenue de la ménara BP 528, Marrakech, Marrakech, Maroc
Avenue Mohamed VI (0.1 miles)
Centre commercial Ménara Mall (0.2 miles)
Place de la Jeunesse (0.4 miles)
Jardins de la Ménara (0.6 miles)
Palais des Congrès (0.7 miles)
Bab El Djedid (0.7 miles)
Options de chambre
10
Chambre Deluxe, 1 très grand lit
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
463 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
12
Chambre Double Premium, 1 très grand lit, vue piscine
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
ClimatisationWi-Fi (gratuit)Salle de bain privée
5
Chambre Deluxe, 2 lits une place
Détails de la chambre
2 Lits Simples
Couchages 2
463 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
Chambre, 1 très grand lit, vue piscine (Prestige)
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
463 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
10
Suite Deluxe a Une Chambre-Vue Jardin
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
958 ft²
ClimatisationWi-Fi (gratuit)Salon séparé
8
Chambre Premium avec lits jumeaux, 2 lits une place, vue piscine
Détails de la chambre
2 Lits Simples
Couchages 3
ClimatisationWi-Fi (gratuit)Salle de bain privée
13
Suite Prestige a Une Chambre-Vue Piscine
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
958 ft²
ClimatisationWi-Fi (gratuit)Baignoire profonde
8
Chambre, 2 lits une place, vue piscine
Détails de la chambre
2 Lits Simples
Couchages 3
463 ft²
ClimatisationWi-Fi (gratuit)Salle de bain privée
9
Suite Supérieure, 1 chambre
Détails de la chambre
1 Très Grand Lit Double
Couchages 3
958 ft²
ClimatisationWi-Fi (gratuit)Baignoire
1
Suite Présidentielle
Détails de la chambre
2 Grands Lits Doubles
Couchages 5
ClimatisationWi-Fi (gratuit)Baignoire profonde
11
Suite Prestige a Deux Chambres Vue Piscine
Détails de la chambre
1 Lit Simple
Couchages 5
1390 ft²
ClimatisationWi-Fi (gratuit)Baignoire profonde
Avis des voyageurs sur Hôtel Albatros Garden
8.1
Très bien
Basé sur 3 103 avis vérifiés
Qui séjourne ici ?
Affaires
6%
Couples
45%
Familles
20%
Groupes
23%
Solo
3%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
D'après les récents commentaires, le Savoy Le Grand Hotel Marrakech est apprécié pour son emplacement pratique à côté du Menara Mall et ses agréables espaces piscine, mais les clients notent fréquemment un service inégal, des chambres vieillottes et des travaux ou bruits de construction gênants.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
D'après les récents commentaires, le Savoy Le Grand Hotel Marrakech est apprécié pour son emplacement pratique à côté du Menara Mall et ses agréables espaces piscine, mais les clients notent fréquemment un service inégal, des chambres vieillottes et des travaux ou bruits de construction gênants.
Les installations sont généralement impressionnantes, bien que le spa nécessite souvent un supplément et que les piscines extérieures puissent être froides. La propreté et l'entretien varient, allant de chambres impeccables à des odeurs, des équipements cassés et des retards de service de ménage. La qualité du petit-déjeuner est largement appréciée, mais le service au restaurant et au petit-déjeuner est fréquemment décrit comme lent ou peu attentif. Attendez-vous à un complexe bien situé avec de bonnes prestations, mais avec une qualité d'exécution inégale.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les vastes espaces piscine, dont une option intérieure, et une salle de sport convenable sont mis en avant, mais le spa/sauna est généralement payant en supplément et les piscines extérieures sont parfois froides ; certains signalent une fermeture précoce de la piscine et des travaux occasionnels.
Avis de voyageur à ce sujet
10
Ayesha N
4 oct. 2025
·
A séjourné 5 nuits
Savoy was amazing, the property was very well maintained and the staff provided stellar customer service. It was in a prime location making traveling to our tours very easy. The daily breakfast was such a nice touch the options were endless and very tasty. I would definitely recommend Savoy for your upcoming stay in Marakesh. One area of opportunity, the pool closed very early! Extended pool hours is highly recommended.
Savoy was amazing, the property was very well maintained and the staff provided stellar customer service. It was in a prime location making traveling to our tours very easy. The daily breakfast was such a nice touch the options were endless and very tasty. I would definitely recommend Savoy for your upcoming stay in Marakesh. One area of opportunity, the pool closed very early! Extended pool hours is highly recommended.
10
Michael
2 mars 2025
·
A séjourné 3 nuits
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
6
Volker
25 févr. 2025
·
A séjourné 3 nuits
Small things make a 5 star hotel and this is where Savoy falls down. Tired looking guest rooms, poor room service not emptying bins etc., overpriced drinks, no towels in gym… pool and spa excellent but overall a 3-4 star experience at 5 star prices.
Small things make a 5 star hotel and this is where Savoy falls down. Tired looking guest rooms, poor room service not emptying bins etc., overpriced drinks, no towels in gym… pool and spa excellent but overall a 3-4 star experience at 5 star prices.
10
Charlotte
2 janv. 2026
·
A séjourné 1 nuit
Väldigt bra frukost. Rymlig fitness club,
Väldigt bra frukost. Rymlig fitness club,
6
Jonna
1 mars 2026
·
A séjourné 1 nuit
The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.
The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.
4
andreas
26 janv. 2026
·
A séjourné 2 nuits
Not optimal spa not free
Not optimal spa not free
8
Christopher
12 nov. 2024
·
A séjourné 3 nuits
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
10
Andrew
22 avr. 2025
·
A séjourné 1 nuit
Great hotel. Very helpful staff. Great facilities, excellent gym.
Great hotel. Very helpful staff. Great facilities, excellent gym.
10
REGINA
17 avr. 2024
·
A séjourné 2 nuits
Fantastic hotel , the pools amazing !! Dinner buffet by the pool with singer was fantastic I really recommend this hotel !! Connect with nice shopping
Fantastic hotel , the pools amazing !! Dinner buffet by the pool with singer was fantastic I really recommend this hotel !! Connect with nice shopping
8
Jane
28 oct. 2025
·
A séjourné 6 nuits
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Les avis sont contrastés : beaucoup ont trouvé les chambres très propres, tandis que d'autres ont signalé des odeurs, des cheveux, des nuisibles et un service de ménage irrégulier, ainsi que des problèmes d'entretien tels que des fuites ou des serrures défectueuses.
Avis de voyageur à ce sujet
2
Obaid
24 janv. 2025
·
A séjourné 2 nuits
Shower was dripping water, unable to take proper shower. I complained but no one came to fix the issue.
Shower was dripping water, unable to take proper shower. I complained but no one came to fix the issue.
10
Katja
16 nov. 2025
·
A séjourné 1 nuit
Zimmer war perfekt. Sauber. Grosszügig. Service sehr gut.
Zimmer war perfekt. Sauber. Grosszügig. Service sehr gut.
10
ghada
9 sept. 2025
·
A séjourné 5 nuits
Very clean
Very clean
2
Anna
21 févr. 2026
·
A séjourné 3 nuits
Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.
Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.
2
Nino
6 janv. 2026
·
A séjourné 3 nuits
Savoy is probably the worst 5 star hotel I have been too after traveling to 124 countries. It’s dirty, outdated, rude service and noisy. The breakfast was the dirtiest part after the rooms. It was curly hair all over the bathrooms (we had a suite) They ignored mid stay cleaning - we had to complain to even get new towels. We also found 2 dead cockroaches under the bed. This is not a 5 star hotel.
Savoy is probably the worst 5 star hotel I have been too after traveling to 124 countries. It’s dirty, outdated, rude service and noisy. The breakfast was the dirtiest part after the rooms. It was curly hair all over the bathrooms (we had a suite) They ignored mid stay cleaning - we had to complain to even get new towels. We also found 2 dead cockroaches under the bed. This is not a 5 star hotel.
8
Moheeni
3 janv. 2025
·
A séjourné 5 nuits
Great hotel and staff are very kind and helpful. However I don’t think it’s as clean as it should be.
Great hotel and staff are very kind and helpful. However I don’t think it’s as clean as it should be.
8
Marta
6 avr. 2025
·
A séjourné 1 nuit
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
10
Najat
16 nov. 2025
·
A séjourné 1 nuit
Super hôtel ! Propre, la chambre est spacieuse, insonorisée. Très bon petit déjeuner. Le personnel est vraiment bien. L'emplacement est bien. J'ai passé un très bon séjour. Je compte revenir avec ma famille. Je recommande !
Super hôtel ! Propre, la chambre est spacieuse, insonorisée. Très bon petit déjeuner. Le personnel est vraiment bien. L'emplacement est bien. J'ai passé un très bon séjour. Je compte revenir avec ma famille. Je recommande !
4
Ithsham
12 nov. 2024
·
A séjourné 1 nuit
The rooms aren’t clean they very old fashion the room stinks and the to thinly has couple Chanel’s no YouTube or Netflix
The rooms aren’t clean they very old fashion the room stinks and the to thinly has couple Chanel’s no YouTube or Netflix
4
Giandomenico
5 janv. 2023
·
A séjourné 19 361 nuits
5 stelle forse negli anni '60, oggi vale al max 3 stelle. Troppo grande da gestire, il controllo sulla struttura é chiaramente sfuggito di mano. Servizio bar praticamente inesistente, pulizia stanza insufficiente, minibar non riempito, asciugamani e carta igienica da cercarseli da soli per l‘albergo, doccia nella vasca da bagno con tendina, i prezzi, come in tutto il Marocco, da furto con destrezza ed in continua crescita (delle birre anche nel corso della stessa giornata), cambio e bancomat ci sono ma non sono funzionanti, é l‘unico albergo a Marrakesh che non ha taxi davanti in attesa. Uniche note positive la colazione molto abbondante ed il personale gentile nella sala colazione. La sensazione che si ha, come in tutto il Marocco, é che si viene considerati come „dollaro“ ambulante da sfruttare e non come ospite da servire.
5 stelle forse negli anni '60, oggi vale al max 3 stelle. Troppo grande da gestire, il controllo sulla struttura é chiaramente sfuggito di mano. Servizio bar praticamente inesistente, pulizia stanza insufficiente, minibar non riempito, asciugamani e carta igienica da cercarseli da soli per l‘albergo, doccia nella vasca da bagno con tendina, i prezzi, come in tutto il Marocco, da furto con destrezza ed in continua crescita (delle birre anche nel corso della stessa giornata), cambio e bancomat ci sono ma non sono funzionanti, é l‘unico albergo a Marrakesh che non ha taxi davanti in attesa. Uniche note positive la colazione molto abbondante ed il personale gentile nella sala colazione. La sensazione che si ha, come in tutto il Marocco, é che si viene considerati come „dollaro“ ambulante da sfruttare e non come ospite da servire.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont souvent spacieuses et confortables, dont certaines ont été rénovées, mais beaucoup semblent vieillottes. La climatisation peut être faible ou désactivée pendant certaines saisons, le bruit provenant des couloirs ou des espaces piscine est fréquent, et le Wi-Fi dans les chambres est parfois instable ; des erreurs de réservation se produisent.
Avis de voyageur à ce sujet
8
Marline
18 avr. 2025
·
I love our stay at Savoy. I used the spa which was awesome. The restaurant was just ok. The service was slow. We waited for 15 minutes and still no waiter came to get our order. I had to get up and looked for someone to attend to us. Breakfast was wonderful. Lots of variety. But staff was just ok. Not too attentive and had to get up to get myself water etc. WiFi is only good at the lobby. Hardly get any wifi in the room. Being in close proximity to the mall and outside restaurants were a plus. Great and safe location.
I love our stay at Savoy. I used the spa which was awesome. The restaurant was just ok. The service was slow. We waited for 15 minutes and still no waiter came to get our order. I had to get up and looked for someone to attend to us. Breakfast was wonderful. Lots of variety. But staff was just ok. Not too attentive and had to get up to get myself water etc. WiFi is only good at the lobby. Hardly get any wifi in the room. Being in close proximity to the mall and outside restaurants were a plus. Great and safe location.
4
RAMY
7 oct. 2025
·
A séjourné 4 nuits
Rooms are bad and be careful they give you different room from your original booking
Rooms are bad and be careful they give you different room from your original booking
10
Robert
20 janv. 2025
·
A séjourné 1 nuit
The perfect modern hotel 5 minutes from the airport! Large, modern rooms with comfortable beds. Highly recommend this hotel: midway between The Medina & RAK.
The perfect modern hotel 5 minutes from the airport! Large, modern rooms with comfortable beds. Highly recommend this hotel: midway between The Medina & RAK.
6
Rajesh
31 mars 2025
·
A séjourné 4 nuits
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
6
Andrew
23 févr. 2026
·
A séjourné 4 nuits
Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.
Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.
8
Christopher
12 nov. 2024
·
A séjourné 3 nuits
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.
4
Ari
27 févr. 2026
·
A séjourné 3 nuits
room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's "winter", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!
room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's "winter", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!
8
Marta
6 avr. 2025
·
A séjourné 1 nuit
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...
10
ROBIN
31 mars 2025
·
A séjourné 1 nuit
Great hotel! Some rooms are renovated, so ask for those rooms
Great hotel! Some rooms are renovated, so ask for those rooms
10
Veronica
19 avr. 2025
·
A séjourné 4 nuits
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est inégal : de nombreux clients notent des réponses lentes, des interactions brusques à la réception, des politiques strictes ou déroutantes (concernant la nourriture/alcool extérieure ou la désactivation précoce des clés), et un suivi médiocre, bien que d'autres louent le personnel accueillant et serviable.
Avis de voyageur à ce sujet
6
Irina
17 juil. 2024
·
A séjourné 4 nuits
We travelled through Morocco for 9 days before arriving to Savoy. It was an only hotel where we had very cold welcome and we had difficulty getting help with luggage. We had a nice suite, but my daughter’s bed was not ready. It took 3 separate visits of different people and 1.5 hrs to get the bed ready. We had no room service for 2 days at all and day 3 the lady knocked on the door and asked me if we needed anything. The room was cleaned on day 4 but there was only one clean towel left after cleaning when 3 of us returned from the pool. The highlight of the hotel is the location as it’s very walkable with plenty of choices to eat. The breakfast is very nice but again the service is not. If you have to ask for something from staff it takes forever to arrive. The amenities at the hotel are nice but the level of service is not good.
We travelled through Morocco for 9 days before arriving to Savoy. It was an only hotel where we had very cold welcome and we had difficulty getting help with luggage. We had a nice suite, but my daughter’s bed was not ready. It took 3 separate visits of different people and 1.5 hrs to get the bed ready. We had no room service for 2 days at all and day 3 the lady knocked on the door and asked me if we needed anything. The room was cleaned on day 4 but there was only one clean towel left after cleaning when 3 of us returned from the pool. The highlight of the hotel is the location as it’s very walkable with plenty of choices to eat. The breakfast is very nice but again the service is not. If you have to ask for something from staff it takes forever to arrive. The amenities at the hotel are nice but the level of service is not good.
8
Vanessa
7 oct. 2025
·
A séjourné 4 nuits
Lovely hotel with good facilities and good choice of restaurants, also good location. But unfortunately staff were not very friendly or helpful and service was not good.
Lovely hotel with good facilities and good choice of restaurants, also good location. But unfortunately staff were not very friendly or helpful and service was not good.
10
Shereen
24 juil. 2023
·
Amazing hotel. The staff is so welcoming and kind. The rooms are clean. 10/10, would stay here again.
Amazing hotel. The staff is so welcoming and kind. The rooms are clean. 10/10, would stay here again.
6
Rajesh
31 mars 2025
·
A séjourné 4 nuits
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.
2
Karolina
6 févr. 2026
·
A séjourné 1 nuit
Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.
Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.
8
Reyadh
17 juil. 2024
·
A séjourné 4 nuits
Hotel overall is nice but the service “room service very slow”
Hotel overall is nice but the service “room service very slow”
8
Blanca
4 nov. 2025
·
A séjourné 4 nuits
Our stay at the hotel was great! The property was clean and well-maintained, and the staff were very attentive to all our needs. We noticed that some upgrades and expansions were being made to the building, but there was no noise or disruption during our stay. Having tea available in the lobby throughout the day was also a lovely touch that made our visit even more enjoyable.
Our stay at the hotel was great! The property was clean and well-maintained, and the staff were very attentive to all our needs. We noticed that some upgrades and expansions were being made to the building, but there was no noise or disruption during our stay. Having tea available in the lobby throughout the day was also a lovely touch that made our visit even more enjoyable.
2
Ashley
3 sept. 2023
·
A séjourné 5 nuits
Fatima (Guest relations)was fantastic. 5 star rating. Just started working here. Assim was very helpful. Door staff was friendly. Breakfast staff was nice. Room cleaners very good. Made my birthday special. Reception was terrible. I bought a pool view room. They downgraded me to the other side so was facing the garden. We complained and asked for a dinner meal voucher. We was told no. 30 minutes later, we was told the room I paid for I could have it. By that time we had unpacked and was not moving room. Management and reception staff this is not how you deal with clients. I fly to 20 countries a year, so I’m often in hotels. Then when we checked out, the reception argued about our late check out status when part of Expedia we had it and it was supposed to be on our booking. Then to be allowed to leave the hotel, they have to give you a card. Our we in a prison?! Also, whilst in the lobby. A Z list football team stands where I am then I was told to move so they could take a photo. There was staff members that did a good job but overall service was poor from front desk and management regarding what we was entitled to with Expedia benefits. My room was downgraded instead of upgraded so that and bad service from reception and management is the reason for the poor rating.
Fatima (Guest relations)was fantastic. 5 star rating. Just started working here. Assim was very helpful. Door staff was friendly. Breakfast staff was nice. Room cleaners very good. Made my birthday special. Reception was terrible. I bought a pool view room. They downgraded me to the other side so was facing the garden. We complained and asked for a dinner meal voucher. We was told no. 30 minutes later, we was told the room I paid for I could have it. By that time we had unpacked and was not moving room. Management and reception staff this is not how you deal with clients. I fly to 20 countries a year, so I’m often in hotels. Then when we checked out, the reception argued about our late check out status when part of Expedia we had it and it was supposed to be on our booking. Then to be allowed to leave the hotel, they have to give you a card. Our we in a prison?! Also, whilst in the lobby. A Z list football team stands where I am then I was told to move so they could take a photo. There was staff members that did a good job but overall service was poor from front desk and management regarding what we was entitled to with Expedia benefits. My room was downgraded instead of upgraded so that and bad service from reception and management is the reason for the poor rating.
8
Craig
27 juil. 2024
·
A séjourné 3 nuits
The hotel is very well-located, and the pool and outside area is very nice. However, the front desk staff is terrible. Rude and with an attitude. We speak French and Moroccan Dereja so it’s not a cultural issue. The food was plain. The rooms are overpriced for what you get. We knew it was not La Moumania, but still… overpriced.
The hotel is very well-located, and the pool and outside area is very nice. However, the front desk staff is terrible. Rude and with an attitude. We speak French and Moroccan Dereja so it’s not a cultural issue. The food was plain. The rooms are overpriced for what you get. We knew it was not La Moumania, but still… overpriced.
4
Manish Pankaj
6 mai 2025
·
A séjourné 3 nuits
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Idéal pour accéder au Menara Mall, aux restaurants et aux transports ; à quelques minutes de l'aéroport et accessible à pied ou en taxi rapide à la Médina et aux sites touristiques. Certains clients mentionnent le bruit provenant du quartier ou de la vie nocturne.
Avis de voyageur à ce sujet
8
Maria Lorena
29 août 2025
·
A séjourné 1 nuit
The hotel is super clean and the breakfast options excellent . Ir felt overpriced. The location was rather loud (next to a night club, fast food restaurant and a mall)
The hotel is super clean and the breakfast options excellent . Ir felt overpriced. The location was rather loud (next to a night club, fast food restaurant and a mall)
10
VASSILIOS
18 mars 2025
·
A séjourné 3 nuits
Excellent location Excellent service Excellent location worth the money
Excellent location Excellent service Excellent location worth the money
10
Phillip
4 déc. 2024
·
A séjourné 7 nuits
Our stay at the Savoy Le Grand was terrific. The hotel is modern and clean, and our spacious and well-appointed room (King Room Prestige). It is a short taxi ride from the airport, and most attractions are within 30-40 minutes walking distance. There are some nice restaurants and cafes around the hotel, which is also attached to a shopping mall
Our stay at the Savoy Le Grand was terrific. The hotel is modern and clean, and our spacious and well-appointed room (King Room Prestige). It is a short taxi ride from the airport, and most attractions are within 30-40 minutes walking distance. There are some nice restaurants and cafes around the hotel, which is also attached to a shopping mall
10
Imtiyaz
3 sept. 2025
·
A séjourné 4 nuits
Staff & breakfast was lovely and 10 minutes from airport
Staff & breakfast was lovely and 10 minutes from airport
10
Osama
5 janv. 2025
·
A séjourné 4 nuits
Professional staff, great pool view, amd within walkable distance to the major old city attractions.
Professional staff, great pool view, amd within walkable distance to the major old city attractions.
10
Indranil
25 avr. 2024
·
A séjourné 1 nuit
Large property but a bit distant from the centre.
Large property but a bit distant from the centre.
10
Joshua
25 janv. 2026
·
A séjourné 2 nuits
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
10
Veronica
19 avr. 2025
·
A séjourné 4 nuits
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
8
Jaison
29 juil. 2024
·
A séjourné 3 nuits
Conveniently located right next to Menara mall and easy access to the Medina.
Conveniently located right next to Menara mall and easy access to the Medina.
8
Jane
28 oct. 2025
·
A séjourné 6 nuits
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La variété et la qualité du petit-déjeuner reçoivent de nombreux éloges, mais l'expérience culinaire globale est mitigée en raison d'un service lent ou peu attentif, de dîners médiocres, de choix limités pour les végétariens, de prix élevés et de règles interdisant la nourriture ou l'alcool extérieur.
Avis de voyageur à ce sujet
8
Nicholas
11 mars 2025
·
A séjourné 1 nuit
Decent place and good pool. Excellent breakfast
Decent place and good pool. Excellent breakfast
10
Michael
2 mars 2025
·
A séjourné 3 nuits
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.
4
Krishna Devi
27 sept. 2025
·
A séjourné 5 nuits
Not happy that there was not a full spread for breakfast and dinner. Very disappointed. Doesn’t matter if it’s busy season or not. Very less options for vegetarians which is no good.
Not happy that there was not a full spread for breakfast and dinner. Very disappointed. Doesn’t matter if it’s busy season or not. Very less options for vegetarians which is no good.
10
Scot
1 mai 2025
·
A séjourné 6 nuits
the staff were the greatest!!! the breakfast buffet was incredible! the room was perfect.
the staff were the greatest!!! the breakfast buffet was incredible! the room was perfect.
8
Marline
8 mai 2025
·
A séjourné 3 nuits
Beautiful pool and spa. Close to shopping. Very good buffet. Service is just ok but the facilities are very good. Staff not so friendly.
Beautiful pool and spa. Close to shopping. Very good buffet. Service is just ok but the facilities are very good. Staff not so friendly.
10
Joshua
25 janv. 2026
·
A séjourné 2 nuits
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.
10
Veronica
19 avr. 2025
·
A séjourné 4 nuits
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.
10
Inaqui
21 déc. 2025
·
A séjourné 1 nuit
El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa
El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa
4
Manish Pankaj
6 mai 2025
·
A séjourné 3 nuits
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.
8
Jane
28 oct. 2025
·
A séjourné 6 nuits
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Nadia
il y a 3 semaines
·
A séjourné 2 nuits
Le personnel au top. Du voiturier à la femme de ménage, réceptionniste, room service, bagagiste et j'en passe. Merci pour cette chaleur humaine
Le personnel au top. Du voiturier à la femme de ménage, réceptionniste, room service, bagagiste et j'en passe. Merci pour cette chaleur humaine
10
Fahd
il y a 4 semaines
·
A séjourné 2 nuits
L'hôtel est magnifique et très propre... nous recommandons vivement...
L'hôtel est magnifique et très propre... nous recommandons vivement...
10
Moussa
12 juil. 2026
·
A séjourné 3 nuits
Séjour du 9 au 12 juillet en pleine saison estivale. L’hôtel est en travaux et malheureusement pas de grâce matinée. Le personnel est très agréable
Séjour du 9 au 12 juillet en pleine saison estivale. L’hôtel est en travaux et malheureusement pas de grâce matinée. Le personnel est très agréable
6
Ismael
12 juil. 2026
·
A séjourné 4 nuits
En général c’est très bien la bas mais depuis les travaux c’est devenu n’importe quoi ok les travaux très bien mais pq avoir baisser prix votre clientèle a bien changer.. Ok les travaux c’est très bien sa rajeunis l’hôtel mais pourquoi ne pas être prévenue avant le Check in car c’était gênant à 7h du matin les travaux est les bruit de travaux à 14h en bord de piscine, je ne serais jamais revenue si j’avais été mît au courant.
En général c’est très bien la bas mais depuis les travaux c’est devenu n’importe quoi ok les travaux très bien mais pq avoir baisser prix votre clientèle a bien changer.. Ok les travaux c’est très bien sa rajeunis l’hôtel mais pourquoi ne pas être prévenue avant le Check in car c’était gênant à 7h du matin les travaux est les bruit de travaux à 14h en bord de piscine, je ne serais jamais revenue si j’avais été mît au courant.
2
Zakaria
29 juin 2026
·
A séjourné 1 nuit
Décevant. J'ai réservé pour 2 employées cette hotel en prenant le soin de préciser leur noms mais la réception leur a refusé l'accès alors que tout était réglé et réservé de longue date. 4h de négociation à distance pour au finale avoir accès à la chambre...
Décevant. J'ai réservé pour 2 employées cette hotel en prenant le soin de préciser leur noms mais la réception leur a refusé l'accès alors que tout était réglé et réservé de longue date. 4h de négociation à distance pour au finale avoir accès à la chambre...
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 18:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-20: 259.08353266485597USD
- 2026-09-21: 220.83480658810424USD
- 2026-09-22: 251.67091878140258USD
- 2026-09-23: 267.3045281136017USD
- 2026-09-24: NO DATA
- 2026-09-25: NO DATA
- 2026-09-26: 1486.1369939648437USD
- 2026-09-27: 229.1006644371948USD
- 2026-09-28: 270.67469112709045USD
- 2026-09-29: 161.11809937265014USD
- 2026-09-30: 282.21170289683533USD
- 2026-10-01: 312.9067814371948USD
- 2026-10-02: 267.81222123612974USD
- 2026-10-03: 293.5629762710876USD
- 2026-10-04: 211.70377533384703USD
- 2026-10-05: 261.35697553059384USD
- 2026-10-06: 252.76839218304443USD
- 2026-10-07: 301.8839092418823USD
- 2026-10-08: NO DATA
- 2026-10-09: 290.44462778511047USD
- 2026-10-10: 270.46414790579223USD
- 2026-10-11: 163.43836660235596USD
- 2026-10-12: 191.13463629748534USD
- 2026-10-13: 273.9995362843933USD
- 2026-10-14: 272.46060355003357USD
- 2026-10-15: 274.7388637371674USD
- 2026-10-16: 419.8271772660217USD
- 2026-10-17: 211.86793212948606USD
- 2026-10-18: 208.7658574310608USD
- 2026-10-19: 229.11534412930297USD
- 2026-10-20: 260.09744743719483USD
- 2026-10-21: 200.35453399334716USD
- 2026-10-22: 193.7617756588745USD
- 2026-10-23: 272.46060355003357USD
- 2026-10-24: 272.46060355003357USD
- 2026-10-25: 203.60288008688354USD
- 2026-10-26: 203.60288008688354USD
- 2026-10-27: 210.55366174749756USD
- 2026-10-28: 209.72459197650147USD
- 2026-10-29: 210.4832587849884USD
- 2026-10-30: 209.5841714371948USD
- 2026-10-31: 209.5841714371948USD
- 2026-11-01: 186.55096374807738USD
- 2026-11-02: 187.55107470492553USD
- 2026-11-03: 189.0057656262207USD
- 2026-11-04: 184.55072431684874USD
- 2026-11-05: 188.4811680849762USD
- 2026-11-06: 175.1196702860565USD
- 2026-11-07: 214.01125476493834USD
- 2026-11-08: 167.10709843719482USD
- 2026-11-09: 183.16697940156556USD
- 2026-11-10: 183.5367044393158USD
- 2026-11-11: 215.44014236108399USD
- 2026-11-12: 190.52140004255676USD
- 2026-11-13: 183.47598867219543USD
- 2026-11-14: 184.4507167246704USD
- 2026-11-15: 183.64063595874023USD
- 2026-11-16: 184.55072431684874USD
- 2026-11-17: 167.02674551631165USD
- 2026-11-18: 174.1695718840637USD
- 2026-11-19: 184.55072431684874USD
- 2026-11-20: 167.10709843719482USD
À noter : veuillez contacter l'hébergement à l'avance à l'aide des coordonnées indiquées sur la confirmation de réservation, afin de prendre les dispositions nécessaires à votre arrivée. Vous devez contacter l’hébergement à l’avance pour obtenir les instructions d’enregistrement. Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Des modes de paiement sans espèces sont disponibles
- Les chambres insonorisées ne sont pas garanties
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée, un système de sécurité, une trousse de secours et des barrières de fenêtre
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L'hébergement est gratuit pour un enfant âgé de 12 ans ou moins qui occupe la même chambre que ses parents ou tuteurs et qui utilise la literie en place.
- Modes de paiement sans espèces disponibles pour toutes les transactions.
- Formalités d'arrivée sans contact et formalités de départ sans contact disponibles.
- Navette aéroport : 20.00 EUR par véhicule, aller simple
- Lit d'appoint : 55.0 EUR par jour
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Navette aéroport
Restaurant
Piscine
Centre d'affaires
Service en chambre
Services
Centre d'affaires
Organisation d'excursions
Nettoyage à sec
Ménage
Salle de banquet
Service de change
Coffre-fort
Distributeur automatique de billets
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Piscine intérieure
Piscine extérieure
Musique live
Evening Entertainment
Pool (Indoor)
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Jacuzzi/Bain à remous
Hammam
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Déjeuners à emporter
Chambre familiale
Snack Bar/Deli
Wheelchair Accessible (Limited)
Parking
Parking
Navette aéroport
Service de voiturier
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit