Savoy Le Grand Hotel Marrakech

Savoy was amazing, the property was very well maintained and the staff provided stellar customer service. It was in a prime location making traveling to our tours very easy. The daily breakfast was such a nice touch the options were endless and very tasty. I would definitely recommend Savoy for your upcoming stay in Marakesh. One area of opportunity, the pool closed very early! Extended pool hours is highly recommended.

Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.

Small things make a 5 star hotel and this is where Savoy falls down. Tired looking guest rooms, poor room service not emptying bins etc., overpriced drinks, no towels in gym… pool and spa excellent but overall a 3-4 star experience at 5 star prices.

Väldigt bra frukost. Rymlig fitness club,

The room and bed were comfortable. The breakfast was great. But I am only leaving 3 starts because they charge extra for the sauna. This is a problem as some people like to use saunas daily, not as a luxury. The pool use is included. Also, the hotel did not seem to work on common sense. They have weird rules and inconsistent communication. The receptionist told me that I dont need to bring a towel for the spa. I went to the spa and paid 250 dirhams for it. Then when I tried to leave, I got told that I cannot take the towel to my room. I only had dirty clothes. so they allowed me to walk to my room with a staff member, change into my own towel and hand the spa towel to the member of staff so they can take it back. I was told if I am half an hour late for checkout, I have to pay 50% of the cost of the next night. I think they should be more flexible. I was a tired, business traveller with long delays on my flight. I don't like the extra stress from pointless rules. Some of the staff seemed a bit hungry for tips, some were amazing and even refused tips.

Not optimal spa not free

The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.

Great hotel. Very helpful staff. Great facilities, excellent gym.

Fantastic hotel , the pools amazing !! Dinner buffet by the pool with singer was fantastic I really recommend this hotel !! Connect with nice shopping

Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.

Shower was dripping water, unable to take proper shower. I complained but no one came to fix the issue.

Zimmer war perfekt. Sauber. Grosszügig. Service sehr gut.

Very clean

Our room was falling to pieces. The safe didn’t work. The door locks didn’t work. We didn’t get fresh towels or loo roll. The breakfast service was so hit and miss. The facilities were lovely but so so let down by staff who didn’t care and very poor basic maintenance.

Savoy is probably the worst 5 star hotel I have been too after traveling to 124 countries. It’s dirty, outdated, rude service and noisy. The breakfast was the dirtiest part after the rooms. It was curly hair all over the bathrooms (we had a suite) They ignored mid stay cleaning - we had to complain to even get new towels. We also found 2 dead cockroaches under the bed. This is not a 5 star hotel.

Great hotel and staff are very kind and helpful. However I don’t think it’s as clean as it should be.

We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...

Super hôtel ! Propre, la chambre est spacieuse, insonorisée. Très bon petit déjeuner. Le personnel est vraiment bien. L'emplacement est bien. J'ai passé un très bon séjour. Je compte revenir avec ma famille. Je recommande !

The rooms aren’t clean they very old fashion the room stinks and the to thinly has couple Chanel’s no YouTube or Netflix

5 stelle forse negli anni '60, oggi vale al max 3 stelle. Troppo grande da gestire, il controllo sulla struttura é chiaramente sfuggito di mano. Servizio bar praticamente inesistente, pulizia stanza insufficiente, minibar non riempito, asciugamani e carta igienica da cercarseli da soli per l‘albergo, doccia nella vasca da bagno con tendina, i prezzi, come in tutto il Marocco, da furto con destrezza ed in continua crescita (delle birre anche nel corso della stessa giornata), cambio e bancomat ci sono ma non sono funzionanti, é l‘unico albergo a Marrakesh che non ha taxi davanti in attesa. Uniche note positive la colazione molto abbondante ed il personale gentile nella sala colazione. La sensazione che si ha, come in tutto il Marocco, é che si viene considerati come „dollaro“ ambulante da sfruttare e non come ospite da servire.

I love our stay at Savoy. I used the spa which was awesome. The restaurant was just ok. The service was slow. We waited for 15 minutes and still no waiter came to get our order. I had to get up and looked for someone to attend to us. Breakfast was wonderful. Lots of variety. But staff was just ok. Not too attentive and had to get up to get myself water etc. WiFi is only good at the lobby. Hardly get any wifi in the room. Being in close proximity to the mall and outside restaurants were a plus. Great and safe location.

Rooms are bad and be careful they give you different room from your original booking

The perfect modern hotel 5 minutes from the airport! Large, modern rooms with comfortable beds. Highly recommend this hotel: midway between The Medina & RAK.

Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.

Great sized room. Good amenities, service was on the slow side and there was major building work happening which we were not aware of before we arrived.

The good: pristine facilities, practically spotless. Great support staff, breakfast was amazing. Rooms very clean. Good music throughout the day. Pool is very relaxing on a sunny day. The bad: if you have a room facing the pool area the music is played fairly loud until 11pm, it can be tough to get to bed if you have an early day. Food and alcohol at the hotel is quite expensive but for a 5-star hotel this is pretty on-par with what I was expecting. The ugly: Booked a room with 2 beds via Expedia 2 months prior. Upon check-in they said the room had 1 bed. When I inquired about the 2 beds (and I even showed them the proof of the booking which stated 2 double beds) they said they didn’t have our room and if I wanted a room with 2 beds I’d have to pay to upgrade. In my past experience other hotels would certainly provide you with that upgrade for free to meet the requirements you paid for. So despite booking a room with 2 beds I had to pay an addition 300MAD per night for the bed accommodations I was already suppose to have. Alcohol from outside the hotel is not allowed unless you pay a hefty fee at the front desk and even then it can’t leave your room, they say it’s for sanitation reasons but even having the option to keep it if you pay clearly means it’s just a money grab. Other than the bed issue at check-in I don’t have much else negative to say. Overall 4/5 stars for my 3-night stay.

room looks basic, with old and tired furniture. Not what is expected from a 5 star hotel. Air conditioning is off, because it's "winter", even though it was 28 degrees and the pool area is very noisy due to the hotel being extended which made it look like a building site!

We chose this hotel to be closer to the airport before our flight home, and to relax by the pool. We booked 3 rooms. Sadly: the rooms were noisy (not soundproofed), you could hear every word/step in the corridors and in the rooms above us, at night. The bathrooms had bits of hair, loose grouting, dirty light switches and even an old toilet seat screw on the floor! The drinks service was very slow. The check-out is at 12pm but our key cards were disabled at 11:30 so we couldn't shower/pack or change. The long walk back to reception, queueing, loading up a key card, and back to the room took 20mins. At 12:02 they phoned our room warning us we'd be charged if we didn't leave by 12:30!? Staff not interested in the disabled key cards at all. It did not feel like a 5-star hotel...

Great hotel! Some rooms are renovated, so ask for those rooms

The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.

We travelled through Morocco for 9 days before arriving to Savoy. It was an only hotel where we had very cold welcome and we had difficulty getting help with luggage. We had a nice suite, but my daughter’s bed was not ready. It took 3 separate visits of different people and 1.5 hrs to get the bed ready. We had no room service for 2 days at all and day 3 the lady knocked on the door and asked me if we needed anything. The room was cleaned on day 4 but there was only one clean towel left after cleaning when 3 of us returned from the pool. The highlight of the hotel is the location as it’s very walkable with plenty of choices to eat. The breakfast is very nice but again the service is not. If you have to ask for something from staff it takes forever to arrive. The amenities at the hotel are nice but the level of service is not good.

Lovely hotel with good facilities and good choice of restaurants, also good location. But unfortunately staff were not very friendly or helpful and service was not good.

Amazing hotel. The staff is so welcoming and kind. The rooms are clean. 10/10, would stay here again.

Hotel is in a great location ... central to many of the areas best restaurants and clubs. Walking distance to many key visiting attractions. Hotel staff overall are amazing however reception staff could do with some retraining on welcoming guests .. were moody and provided mis-leading info and when later questioned backtracked. As many reviews say, whilst the hotel has a modern look, the rooms are very very dated but comfortable. Negatives were both outdoor pools were not heated and hence water was freezing, they have a lovely indoor pool but who wants to be indoors on holiday ? The Spa which is used for marketing the hotel is NOT actually part of the hotel. You have no access in your perks and need to pay for it all, and staff at SPA again were miserable, so i used external spa's for my treatments which were superb. Breakfast is great / fresh and so much variety. Overall, so much potential but compared to other 5 star properties, this feels like a 3 1/2 star at best for key areas lacking attention. Didn't spoil overall trip but some improvements and this could be one of the best.

Upon arrival at the hotel with a confirmed reservation and proof of payment, I was told they no longer collaborate with Hotels.com. Despite showing my confirmation, they refused to honor it and forced me to book a new room. As a result, I had to pay twice, costing me an extra €260 per night.

Hotel overall is nice but the service “room service very slow”

Our stay at the hotel was great! The property was clean and well-maintained, and the staff were very attentive to all our needs. We noticed that some upgrades and expansions were being made to the building, but there was no noise or disruption during our stay. Having tea available in the lobby throughout the day was also a lovely touch that made our visit even more enjoyable.

Fatima (Guest relations)was fantastic. 5 star rating. Just started working here. Assim was very helpful. Door staff was friendly. Breakfast staff was nice. Room cleaners very good. Made my birthday special. Reception was terrible. I bought a pool view room. They downgraded me to the other side so was facing the garden. We complained and asked for a dinner meal voucher. We was told no. 30 minutes later, we was told the room I paid for I could have it. By that time we had unpacked and was not moving room. Management and reception staff this is not how you deal with clients. I fly to 20 countries a year, so I’m often in hotels. Then when we checked out, the reception argued about our late check out status when part of Expedia we had it and it was supposed to be on our booking. Then to be allowed to leave the hotel, they have to give you a card. Our we in a prison?! Also, whilst in the lobby. A Z list football team stands where I am then I was told to move so they could take a photo. There was staff members that did a good job but overall service was poor from front desk and management regarding what we was entitled to with Expedia benefits. My room was downgraded instead of upgraded so that and bad service from reception and management is the reason for the poor rating.

The hotel is very well-located, and the pool and outside area is very nice. However, the front desk staff is terrible. Rude and with an attitude. We speak French and Moroccan Dereja so it’s not a cultural issue. The food was plain. The rooms are overpriced for what you get. We knew it was not La Moumania, but still… overpriced.

Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.

The hotel is super clean and the breakfast options excellent . Ir felt overpriced. The location was rather loud (next to a night club, fast food restaurant and a mall)

Excellent location Excellent service Excellent location worth the money

Our stay at the Savoy Le Grand was terrific. The hotel is modern and clean, and our spacious and well-appointed room (King Room Prestige). It is a short taxi ride from the airport, and most attractions are within 30-40 minutes walking distance. There are some nice restaurants and cafes around the hotel, which is also attached to a shopping mall

Staff & breakfast was lovely and 10 minutes from airport

Professional staff, great pool view, amd within walkable distance to the major old city attractions.

Large property but a bit distant from the centre.

I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.

The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.

Conveniently located right next to Menara mall and easy access to the Medina.

Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.

Decent place and good pool. Excellent breakfast

Lovely big hotel, only 10 mins from the airport. Great facilities, indoor pool was great for the kids, shopping mall next door. Only negative is the breakfast service - there were far too few staff and they were clearly overworked - we waited an age to get anything. It's also a bit school-canteen like, which is poor for a 5 star hotel. Overall, very good - would recommend.

Not happy that there was not a full spread for breakfast and dinner. Very disappointed. Doesn’t matter if it’s busy season or not. Very less options for vegetarians which is no good.

the staff were the greatest!!! the breakfast buffet was incredible! the room was perfect.

Beautiful pool and spa. Close to shopping. Very good buffet. Service is just ok but the facilities are very good. Staff not so friendly.

I visited during the AFCON 2025 tournament in January, and interestingly, this was the same hotel the Super Eagles of Nigeria stayed in—they had checked out just a few hours before I arrived. The exterior of the hotel was a bit misleading at first; the frontage was quite busy with parked cars and taxis. However, once inside, the atmosphere changed completely. The lobby was spacious and welcoming, though it occasionally felt a little chilly. The pool area looked fantastic, but the weather was too cold to enjoy it. Breakfast was outstanding—truly one of the best I’ve had in recent times, both in quality and variety. My room was clean, comfortable, and well-maintained. The hotel’s location is a major plus. It sits right next to a mall, making it extremely convenient with plenty of dining options just steps away. It’s also within walking distance of many places, which made getting around very easy. It definitely looked like a good pick for a resort type experience when the weather (temperature) allows for it. In my time there, it was a bit quiet in the common areas due to the chilly temperature.

The hotel was not directly inside the walls of the Medina, so the private taxi will charge you more. However after we were done walking around the souks... traditional marketplaces in the Medina, you are sooo overwhelmed and over sensitized that by the time you make the couple minute drive to this hotel and walk past the front street lobby to the gem of the pool, you truly feel transcended. It is quiet and peacefull. You would have no idea there is a shopping plaza right outside the hotel door. A mall that sells really cheap jewelery if you are overwhelmed with bargaining with the marketplace folk. The pool was freezing. My children swam for 5 minutes at a time. The buffet for breakfast was unbelievable, with extremely attentive staff. The dinner buffet was mediocre, especially for the price. The meats were not very tender, at all. Hence, the next day we at a late lunch in the Medina and had a snack for dinner. "Paul" is next door to the hotel for dessert unbelievable french pastries for cheap!The hotel is strangely picky about bringing any outside food into the hotel. They were physically stopping anyone who brought in more than water from the grocery store a few feet away. The music by the pool was always really good and had a good vibe. If the pool was heated they'd make so much money off people drinking near the pool. The beds were fine, but the ac is not stong. We had to request a thin blanket because we couldnt sleep.

El restaurante malo y caro y no aceptan American Express y no te lo dicen , en recepción si te aceptan American y en el Restaurante no y se vuelven groseroa

Staff and Service at the hotel were awful. Same thoughts shared with 8 other guests who stayed at the hotel - Right from reception, to the waiters at the dining area. Food came cold, drinks came 30 minutes after ordering, with no apologies, waiters were rolling their eyes at the women in the group when they asked where there beverages and food was. Far from a 5* hotel - would struggle to even rate the service as 2*.

Beautiful hotel in an excellent location. We booked the 2 bedroom suite which was incredible - very luxurious and spacious. Breakfast quite possibly the best we've experienced from a choice perspective, however have to agree with others that the service is lacking. Initially I thought it was down to it being so busy but unfortunately it was the same at quiet times. If you are happy to accept that you get your own coffee etc then it isn't an issue - however would expect better from a hotel of this standard. Pool area is fantastic, as is the indoor pool. We enjoyed both! Wonderful to have Menara Mall next door - useful for shopping and dinner choices. Very lively and fun in the evenings.