Is parking available at the property?

Self parking is available on-site for a fee of CHF 40 per night. Valet parking is also offered at the same rate. Reservations are not required for parking.

What type of breakfast is offered and what are the serving hours?

A complimentary buffet breakfast is included for guests. Specific serving hours are not provided.

Does the property allow pets?

Pets are allowed at the property, with a maximum fee of CHF 60 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in time is at 15:00 and check-out time is at 12:00. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

A roundtrip airport shuttle is provided for a surcharge of CHF 950 per vehicle (one way) and is available 24 hours. Guests can arrange the transfer by contacting the hotel prior to arrival.

What accessibility features does the property offer?

The property features limited wheelchair accessibility, including elevators and step-free entrances. Accessible facilities may include public areas and rooms, but specific details are not provided.

Where is the property located in relation to key landmarks?

The hotel is situated on a lake in Ennetbuergen, within a 5-minute drive of Hammetschwand Lift. It is approximately 11.9 miles from Chapel Bridge and 13.5 miles from the Swiss Transportation Museum. Public transport availability is not specified.

Does the property have a swimming pool?

Yes, the property features 2 indoor swimming pools. Specific operational hours and seasonal availability are not mentioned.

Bürgenstock Hotel & Alpine Spa

What guests think

At Bürgenstock Hotel & Alpine Spa, reviewers praise the breathtaking mountaintop setting, standout spa and infinity pools, and friendly service, while noting mixed dining, occasional small rooms or noise, and some facility or restaurant closures during winter or private events.

Breakfast is frequently praised for both quality and the terrace setting. The remote location brings sweeping Lake Lucerne views, with catamaran and funicular access appreciated, though ride-hailing options can be limited. Overall, expect a luxurious, wellness-focused stay with standout scenery and a premium price.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

The spa and infinity pools are a major highlight with impressive facilities and views. However, some pools or restaurants were closed during winter or events, limiting options.

Related guest reviews

10

Lucy

1 Dec 2024

·

Bürgenstock Hotel & Alpine Spa exceeded expectations. Gorgeous and modern design with amazing amenities. Had beautiful views of the Lucerne Lake, which never disappointed at sunset or sunrise. The staff were extremely welcoming and attentive. I’ve stayed at several 5 star hotels around the world including Four Seasons, Belmond — and this place is truly special!

10

Yan

31 May 2024

·

Stayed 2 nights

Great hotel with once in a life infinity pool. The breakfast on the terrace was wonderful, and the service in restaurant was excellent! Definitely something to write home about.

8

Valerie

30 Dec 2024

·

Nach wie vor ein hervorragendes Resort in tollem Zustand. Das Frühstück ist als exzellent zu bezeichnen! Da wir bereits seit Jahren kommen, kennen wir auch die nach unserer Meinung „besten Zeiten“ der Restaurants. Leider sind während der Wintersaison viel zu wenig Restaurants offen - das waren in dem Fall nur 2 plus die Bar in der Lobby. Wir waren nicht die einzigen Gäste, die nicht unter gebracht werden konnten. Dies war sehr ärgerlich, da es sehr beschwerlich ist nach Luzern zu kommen. Die dortige Auswahl an Restaurants ist ebenfalls nicht gut. Leider hat auch die Qualität des Essens stark abgenommen, insbesondere im Restaurant Oak Grill, das Restaurant Spices kann aktuell auch nicht recht überzeugen. Wenn die Restaurants wieder bei alter Qualität sind, ist aus unserer Sicht wirklich alles mit 5/ 5 Sternen zu bewerten.

Translate

4

Joel

13 Sept 2024

·

Stayed 1 night

Our stay at the property was very disappointing and definitely not worth the exorbitant price being charged. A week before our stay, the hotel informed us that several pools, restaurants and facilities would no longer be available as they had a hotel wide event the day before and would be packing up. In addition, when we arrived to check in after 3pm, we were told our room was unavailable as they were still cleaning up post the event. The check in staff were dismissive of our concerns and quite rude. Whilst the spa and the location of the hotel is amazing, at over $2,500 per night, the service was poor and the amount of guests meant that there was always a long wait for breakfast, drinks or any assistance from staff. It did not feel exclusive or worth the price tag, and we have had significantly better experiences for far less money.

10

Bradley

8 Dec 2024

·

Stayed 3 nights

Stellar property with historical significance surrounded by majestic natural beauty. Outstanding and extensive spa facilities.

10

Sri

23 Aug 2025

·

Stayed 1 night

Best resort can view all mountains lake of Lucerne must try also the spa is best

10

Margaret

14 Nov 2024

·

Stayed 1 night

Incredible experience. The facilities are only outshined by the amazing staff. My stay exceeded all expectations. Highly recommend.

10

Joanna

21 Jul 2024

·

Stayed 2 nights

Great views and great pool & gym but our rooms were very small.

10

Monica

1 Oct 2023

·

Stayed 2 nights

Luxury at its finest! Unique experience on top of the mountain with breathtaking view of Lake Lucerne. Awesome infinity pool and spa amenities. Breakfast is beautiful!

10

Lourdes

27 Oct 2024

·

Stayed 2 nights

This hotel has one of the best spas I have ever visited. Form the quality of the treatments to the design and view.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Rooms are generally clean and well maintained. A rare complaint mentioned musty pillows.

Related guest reviews

10

Hussein

8 Sept 2025

·

Stayed 2 nights

breath taking views. probably the best resort I've ever been too, very clean, friendly staff 10/10 recommended

10

jesper

19 Oct 2025

·

Stayed 1 night

Mon séjour s’est très bien passé ! La chambre était propre et bien entretenue, avec une climatisation efficace, ce qui est très appréciable. Le personnel était accueillant et toujours disponible. J’ai aussi beaucoup aimé le balcon, parfait pour profiter du calme en fin de journée. Je recommande cet hébergement sans hésiter.

Translate

10

Cindy

1 Sept 2023

·

Stayed 1 night

Spa is over the top amazing!!!!!!! Scenery is breathtaking!!! Transportation by catamaran and funicular to the resort was fun! Food was amazing. Drinks were pretty, but weak. Service team was spectacular! (ONLY complaint I might have is our particular pillows that we chose were a little musty smelling.) The hike up to the lift was perfect. Would return again in a heartbeat!

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Modern, comfortable rooms with stunning lake views. Several guests found the rooms small, and an occasional noise complaint appeared.

Related guest reviews

10

Lucy

1 Dec 2024

·

Bürgenstock Hotel & Alpine Spa exceeded expectations. Gorgeous and modern design with amazing amenities. Had beautiful views of the Lucerne Lake, which never disappointed at sunset or sunrise. The staff were extremely welcoming and attentive. I’ve stayed at several 5 star hotels around the world including Four Seasons, Belmond — and this place is truly special!

6

MORGAN

8 May 2025

·

Stayed 3 nights

Most restaurants were closed, poor quality food. Small rooms

10

PATRICK

24 Mar 2025

·

Stayed 2 nights

Bonjour Votre établissement frôle la perfection mais 2 nuits on nous avons pas pu dormir suite a un grabuge infernal à l'étage supérieur en pleine nuit talon chaise et des bruits de je ne sais ou pendant des heures à gâcher cette chambre sublime cette vue magnifique et surtout un personnel tres professionnelle de plus la remarque c'est que le Français est complètement oublié aucune traduction

Translate

10

Tanya

25 Sept 2024

·

Stayed 1 night

It was exceptional. Everything was perfect. The room gorgeously appointed and visually stunning. The food was outstanding. We are coming back with our children and staying longer.

6

yariv

29 Aug 2025

·

Stayed 1 night

Very expensive. The hotel is great. Very good facility and amenities. And the view is amazing. But!! the price doesn’t worth it. We stayed at other hotels in the area and while they were simpler hotels - they were great. And the breakfast was as good if not better. And the room was the same size. And they coast 25%

10

Theodore

21 Jun 2024

·

Stayed 4 nights

One of the most beautiful resort hotels in the world! Just spectacular views and incredible facilities and rooms. Excellent staff and management who go out of their way to ensure a great stay.

10

jesper

19 Oct 2025

·

Stayed 1 night

Mon séjour s’est très bien passé ! La chambre était propre et bien entretenue, avec une climatisation efficace, ce qui est très appréciable. Le personnel était accueillant et toujours disponible. J’ai aussi beaucoup aimé le balcon, parfait pour profiter du calme en fin de journée. Je recommande cet hébergement sans hésiter.

Translate

10

Joanna

21 Jul 2024

·

Stayed 2 nights

Great views and great pool & gym but our rooms were very small.

10

Timothy J

11 Oct 2025

·

Stayed 1 night

Beautiful view

6

Ravi

18 Jul 2025

·

Stayed 1 night

Ok- ok… the rooms were small, no upgrade

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, welcoming, and attentive. A few guests experienced rudeness, dismissive check-in, poor handling of a lost item, and delays when the hotel was busy.

Related guest reviews

10

Rebekah

6 Nov 2024

·

Stayed 2 nights

The best hotel we have stayed at with the best customer service we ever had. Honestly was a once in a life time experience

10

Anuj

5 Jun 2025

·

Stayed 2 nights

Very nice property. Wonderful staff :)

2

Mohit

18 Jul 2025

·

Stayed 2 nights

- high end hotel but felt quite unfriendly - 2-3 occasions, it was like they didn’t want to help or were plain rude

10

Daniel

18 Oct 2025

·

Stayed 2 nights

Amazing. Could recommend this hotel more. It’s worth every dime! The only negative would be that the golf wasn’t amazing and didn’t feel like the staff member was as warm and welcoming as the others at the hotel.

10

Hartmann

17 Sept 2023

·

Stayed 1 night

Tolles Resort mit perfektem Service. Alle MItarbeiter überragend freundlich und zuvorkommend. Sehr schöne Lage mit großartiger Aussicht. Perfektes Essen.

Translate

10

jesper

19 Oct 2025

·

Stayed 1 night

Mon séjour s’est très bien passé ! La chambre était propre et bien entretenue, avec une climatisation efficace, ce qui est très appréciable. Le personnel était accueillant et toujours disponible. J’ai aussi beaucoup aimé le balcon, parfait pour profiter du calme en fin de journée. Je recommande cet hébergement sans hésiter.

Translate

4

Joel

13 Sept 2024

·

Stayed 1 night

Our stay at the property was very disappointing and definitely not worth the exorbitant price being charged. A week before our stay, the hotel informed us that several pools, restaurants and facilities would no longer be available as they had a hotel wide event the day before and would be packing up. In addition, when we arrived to check in after 3pm, we were told our room was unavailable as they were still cleaning up post the event. The check in staff were dismissive of our concerns and quite rude. Whilst the spa and the location of the hotel is amazing, at over $2,500 per night, the service was poor and the amount of guests meant that there was always a long wait for breakfast, drinks or any assistance from staff. It did not feel exclusive or worth the price tag, and we have had significantly better experiences for far less money.

10

Ziad

11 Sept 2025

·

Stayed 2 nights

If heaven had a franchise, it would be here. The only problem is we lost an Apple product and could see it move away (likely taken by staff since it was in spa robes) but the staff didn’t offer any compensation. That was the only down side.

10

Margaret

14 Nov 2024

·

Stayed 1 night

Incredible experience. The facilities are only outshined by the amazing staff. My stay exceeded all expectations. Highly recommend.

10

Felipe

4 Feb 2026

·

Stayed 3 nights

Atendimento da equipe impecável!! Hotel moderno, tudo funcionando muito bem e de alto padrão!!

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Spectacular mountaintop setting with panoramic views over Lake Lucerne; catamaran and funicular access are appreciated. It is relatively remote, with limited ride-hailing and trips to Lucerne requiring time, and some noticed many day visitors.

Related guest reviews

10

Lucy

1 Dec 2024

·

Bürgenstock Hotel & Alpine Spa exceeded expectations. Gorgeous and modern design with amazing amenities. Had beautiful views of the Lucerne Lake, which never disappointed at sunset or sunrise. The staff were extremely welcoming and attentive. I’ve stayed at several 5 star hotels around the world including Four Seasons, Belmond — and this place is truly special!

10

Thiago

4 Sept 2025

·

Stayed 2 nights

O hotel é simplesmente sensacional! Atendimento impecável. Fomos com nosso filho de 9 meses e atenderam todas as solicitações, inclusive ao fazer refeições para ele sem sal. O hotel fica no alto de uma montanha então o ideal é ter um carro para se locomover caso queira visitar Lucerna (20 minutos de carro do hotel), pois Uber quase não aceita corridas para o hotel. Apesar disto, a estrutura do hotel é sensacional! Comida muito boa, todos os funcionários extremamente cordiais e dispostos a ajudar. Internet de alta qualidade, cama extremamente confortável, chuveiro com ótima pressão, enfim, tudo ótimo!

Translate

10

Kristin

18 May 2024

·

Stayed 3 nights

Beautiful property and surroundings

10

Theodore

21 Jun 2024

·

Stayed 4 nights

One of the most beautiful resort hotels in the world! Just spectacular views and incredible facilities and rooms. Excellent staff and management who go out of their way to ensure a great stay.

10

William

4 Oct 2023

·

Stayed 1 night

Beautiful views from the property and spa, particularly from the infinity pool. The staff were friendly and helpful. They really made our stay as part of our anniversary trip special and we hope to go back for longer some time. The included catamaran to Lucerne was a nice day out. They were also very dog friendly and provided a good quality dog bed.

10

Conny

4 Sept 2023

·

Stayed 1 night

Absolutely loved this hotel. Everything from location, service amenities… top notch. We will definitely come back. The spa ❤️❤️❤️

10

Jung

28 Apr 2024

·

Stayed 1 night

This place is so peaceful and beautiful. My family stayed here for one days and was very happy. I want to go again to this place where everything is perfect.

10

Timothy J

11 Oct 2025

·

Stayed 1 night

Beautiful view

10

deema

3 Aug 2024

·

Stayed 1 night

Nice but too many tourist visiting the hotel

10

Monica

1 Oct 2023

·

Stayed 2 nights

Luxury at its finest! Unique experience on top of the mountain with breathtaking view of Lake Lucerne. Awesome infinity pool and spa amenities. Breakfast is beautiful!

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast and on-site restaurants receive frequent praise, including variety and quality. However, restaurant availability can be limited in winter or after events, and food quality and value are inconsistent, with occasional waits and weak drinks.

Related guest reviews

6

MORGAN

8 May 2025

·

Stayed 3 nights

Most restaurants were closed, poor quality food. Small rooms

10

Senem

24 May 2023

·

Stayed 1 night

Sehr freundliches Personal. Perfektes Frühstück und Abendessen. Gastfreundschaft wird gelebt. Gerne wieder!

Translate

8

Georgy

22 Mar 2025

·

Stayed 3 nights

Good hotel. One problem: the food is below average

10

Yan

31 May 2024

·

Stayed 2 nights

Great hotel with once in a life infinity pool. The breakfast on the terrace was wonderful, and the service in restaurant was excellent! Definitely something to write home about.

10

Hartmann

17 Sept 2023

·

Stayed 1 night

Tolles Resort mit perfektem Service. Alle MItarbeiter überragend freundlich und zuvorkommend. Sehr schöne Lage mit großartiger Aussicht. Perfektes Essen.

Translate

8

Tina

8 Sept 2024

·

Stayed 2 nights

the quality of food wasnt perfect it was just acceptable. other than the food everything was perfect

8

Valerie

30 Dec 2024

·

Nach wie vor ein hervorragendes Resort in tollem Zustand. Das Frühstück ist als exzellent zu bezeichnen! Da wir bereits seit Jahren kommen, kennen wir auch die nach unserer Meinung „besten Zeiten“ der Restaurants. Leider sind während der Wintersaison viel zu wenig Restaurants offen - das waren in dem Fall nur 2 plus die Bar in der Lobby. Wir waren nicht die einzigen Gäste, die nicht unter gebracht werden konnten. Dies war sehr ärgerlich, da es sehr beschwerlich ist nach Luzern zu kommen. Die dortige Auswahl an Restaurants ist ebenfalls nicht gut. Leider hat auch die Qualität des Essens stark abgenommen, insbesondere im Restaurant Oak Grill, das Restaurant Spices kann aktuell auch nicht recht überzeugen. Wenn die Restaurants wieder bei alter Qualität sind, ist aus unserer Sicht wirklich alles mit 5/ 5 Sternen zu bewerten.

Translate

10

Ella

2 Aug 2025

·

Stayed 2 nights

Amazing spa. Wonderful food - many cuisine options and all are good. Very customizable experience. Extremely friendly and helpful staff.

2

chuxiong

4 Jul 2023

·

Stayed 1 night

We received unacceptable charge of the spa, and the food is really bad and expensive.

10

Cindy

1 Sept 2023

·

Stayed 1 night

Spa is over the top amazing!!!!!!! Scenery is breathtaking!!! Transportation by catamaran and funicular to the resort was fun! Food was amazing. Drinks were pretty, but weak. Service team was spectacular! (ONLY complaint I might have is our particular pillows that we chose were a little musty smelling.) The hike up to the lift was perfect. Would return again in a heartbeat!

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8 $1,204	9 $1,583	10 $1,585
11 $1,217	12 $1,154	13 $1,574	14 $1,571	15 $1,228	16 $1,674	17 $1,685
18 $1,272	19 $1,207	20 $1,196	21 $1,207	22 $1,239	23 $1,663	24 $1,661
25 $1,283	26 $1,207	27 $1,196	28 $1,098	29 $1,118	30 $1,509	31 $1,538

Su	Mo	Tu	We	Th	Fr	Sa
1 $1,157	2 $1,098	3 $1,088	4 $1,098	5 $1,118	6 $1,196	7 $1,225
8 $1,147	9 $1,098	10 $1,088	11 $1,088	12 $1,118	13 $1,186	14 $1,225
15 $1,147	16 $1,098	17 $1,078	18 $1,088	19 $1,118	20 $1,186	21 $1,225
22 $1,147	23 $1,098	24 $1,078	25 $1,088	26 $1,118	27 $1,186	28 $1,225
29 $1,147	30 $1,108

Bürgenstock Hotel & Alpine Spa

About this property

Location

Guest reviews of Bürgenstock Hotel & Alpine Spa

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Bürgenstock Hotel & Alpine Spa

Prices for upcoming dates