Quality Inn & Suites Lafayette

Just filthy…. I didn’t sleep at all.. I had to pay to check into a new hotel early just to get some rest. The hotel stinks, the tub has stains, the bathroom door has a whole as if someone was stuck and busted out there. This was room 244. Also I was told the elevator was out of order which made me have to carry a heavy suitcase up two staircases. Just horrible all around

The swimming pool water was hazy, cloudy, and did not have a chlorine odor. I should not have let my 11 year-old daughter swim in it. She was sick the next day with vomiting and diarrhea. There were dead insects in the pool water and the floor in the pool area. The shower room had mud all over the floor and there was left over food on the tables in the pool area. These conditions were present all three days that we were there. Also, the staff was more interested in their phones than they were in assisting the guests. The evening girl behind the check-in desk definitely needs some training on how to perform her job. I would not recommend this establishment to anyone, even if it was free.

oms were spacious but not sure they were recently cleaned, there was ashes on the hot tub in a room that was non smoking. We choose this hotel for the indoor pool but it was ice cold and un swimmable.

The pool was cold and had dead bugs in it .it was raining in the front lobby from the sealing.

Staff were friendly and helpful. Room was spacious, but out-of-date. Other quests were noisy. There was suspected drug-dealing in the parking lot. We enjoyed the indoor pool. Breakfast was nice, including waffles, eggs, sausage, and fruit.

No ice machines and room had bugs requested them to spray but they never did

When I arrived, I had to call to get someone to check me in. The hostess had had to go clean my room before I checked in. She did an excellent job! The hair dryer was missing, so the sweet lady got me a brand new one to use. The ice machine was broken and I was told it had been broken a while. Even though it wasn't raining outside, it rained inside my room -- right in the center of the room. The front desk lady said told me to call Expedia and tell them I didn't stay and that she would verify it. I told her I couldn't lie about it, besides the room was a no refund style booking. Then she said I would get a full room credit on my rewards program, which, by the way, I didn't get. Unfortunately, the guests were the scariest parts -- yelling at each other like uncouth rabid humans with no good up-bringing. Such a shame. The hotel itself was undergoing construction and is a beautiful building. If I knew the clientele would be different, I would probably enjoy staying there again. The 2 hostesses were extremely kind and tried to keep the "loud", obnoxious upstairs attendees from scaring off the few other customers.

This staff and the owners are working on the property. And it is evident. I’d stay here and recommend it easily. The staff was exceptional, the rooms clean. Need a stopper in the tub. Comfortable bed and felt safe even in an area of town you may not normally. The pool was cold but would be great in the Louisiana heat.

Beautiful stay here staff was amazing pool was clean .Had a great family experience. ☺️ Will come back . Thank you.

The bed was on the floor, the pool was dirty and the Internet wouldn't hook up

They said non smoking but room looked clean but had a strong smell of smoke. Front deck very nice and refunded iur money and went some place else.

Just filthy…. I didn’t sleep at all.. I had to pay to check into a new hotel early just to get some rest. The hotel stinks, the tub has stains, the bathroom door has a whole as if someone was stuck and busted out there. This was room 244. Also I was told the elevator was out of order which made me have to carry a heavy suitcase up two staircases. Just horrible all around

The bed had hair in the sheets

It was an old room, nonsmoking room that smelled the smoke. The floors were dirty an the coffee pot hold old mildew water in it. The counter tops were nasty. I would not recommend

The rooms were dirty. There was graffiti on the walls in the rooms. Half the lights didnt work the shower dripped amd there was mold and dirt in all the cabinets the towels and sheets were stained . Also the breakfast was a joke they aera was dirty no plates dirty tables counters and worst of all the whole serving equipment was filthy. I complained to the manager in the morning and the check in night but they didnt care and just sat at the front desk.

Ŵell we got there rooms were not ready. Rooms had roaches. Toilets would not flush. Minimal staff. Horrible experience

Tubs had black rings around it Trash behind nightstand

This hotel has potential…as soon as they address underlying problems. The good-the staff that we interacted with were pleasant; check-in was smooth and we were upgraded to a room with a hot tub in suite. Off to a good start…the bed was really comfortable and the size of the room was great and had a sitting area which was nice. This hotel offers breakfast however on morning #1..we were informed that breakfast service was not available and we spoke to the desk staff and they offered to adjust our rate. Very reasonable solution. The concerns-the upkeep of daily, expected basic cleaning was not happening. Trash cans in the lobby, breakfast room were stuffed/overflowing and never emptied over 4 days. We did not get housekeeping services the entire time we were there (4 days) even after requesting service twice. The hotel really needs a thorough cleaning, especially in the shared areas..There was an overload of people loitering in the parking lot all night/day which was disturbing and unsafe. (Hint-don’t allow this) All this could be addressed fairly easily and this could be a better experience if attention to these concerns are addressed as the location was convenient, the desk staff and Management were nice, and we liked the room.. In summary, we would consider trying this hotel again if changes are made.

It was roach infested and not clean at all.

Floors greasy and dirty in lobby, hallway, and room. Tub didn’t look like it was cleaned. Breakfast was anemic without sanitary trays for food utensils; shared milk container. Front desk quickly gave me a different room after my first one stank of weed.

The water heater had gone out, so there was no hot water. First they put me in a room that was not cleaned up and beds not made. Then they put me in a room that did not have a TV controller and look pretty shabby. The breakfast bar was good, though.

The wifi was out the entire time, 2 days, and the room smelled like mold. And they rented my room out twice while I was in it because my check-in was not logged into their computer system so it still showed unoccupied. And manager offered no compensation for all these inconveniences. Will not stay here ever again.

large rooms and i mean large

Upon arriving there was a very loud party going on outside the hotel. Thankfully the noise could not be heard inside. We were assigned o e room but it smelled of smoke. We asked and were granted another room. The room was clean but the ac was set on 60 so very cold. Also ghe smoke detector was missing.

Broken lamp, very bad mattress, bad pillows, broken towel bar on the sink, thin towels. Tv not working, but the responded fast and fixed it.

There was no hot water both nights that I was there. Taking a cold shower was not something that I had planned on doing.

Room didn’t get cold until night

Reserved a King bed room. Checked in & given a dirty room. Switched rooms, no more King beds left. Two doubles, total disaster. One bed was completely broken and flipped on me when I sat. The TV cable did not work, no TV. Then when we went to get into bed there was a plastic bottle lid under the sheets!

This hotel has potential…as soon as they address underlying problems. The good-the staff that we interacted with were pleasant; check-in was smooth and we were upgraded to a room with a hot tub in suite. Off to a good start…the bed was really comfortable and the size of the room was great and had a sitting area which was nice. This hotel offers breakfast however on morning #1..we were informed that breakfast service was not available and we spoke to the desk staff and they offered to adjust our rate. Very reasonable solution. The concerns-the upkeep of daily, expected basic cleaning was not happening. Trash cans in the lobby, breakfast room were stuffed/overflowing and never emptied over 4 days. We did not get housekeeping services the entire time we were there (4 days) even after requesting service twice. The hotel really needs a thorough cleaning, especially in the shared areas..There was an overload of people loitering in the parking lot all night/day which was disturbing and unsafe. (Hint-don’t allow this) All this could be addressed fairly easily and this could be a better experience if attention to these concerns are addressed as the location was convenient, the desk staff and Management were nice, and we liked the room.. In summary, we would consider trying this hotel again if changes are made.

Nice clean rooms and the bed was super comfortable

the staff was very rude and even cussing. There was a smell of rotting meat in the hallway,the toilet did not flush and we stayed out tell 11pm and found a gang of people in the parking lot including hookers. Stay away from this place.

staff here is more than kind .. they really go the extra mile and breakfast is good and hot daily and they change it from day to day from eggs and sausage then biscuits and gray to waffels ... great place

The Best Stay I’ve had at a Hotel in a Very long time. The Staff was Amazing

I appreciate the willingness to accommodate us on a first floor room since my husband has some back issues. I was given a second floor room initially and when I requested an exchange Ana made the arrangements very quickly. They certainly know how to keep customers happy. The breakfast was the best of out whole trip! Thanks

The gal that checked me in was Exceptional!! Very personable and sweet

I didn’t even stay there. The address to the property is not even the address. I went 20. Min out of my way. Called the hotel to cancel, they told me I had to call Expedia to do it and Expedia told me they couldn’t cancel because it was already “in progress” whatever that means. Expedia also told me that the hotel already charged my card, when I chose to “pay at property”. Called the hotel, they said they did not charge my card. Anyways. It was a huge ordeal. All I wanted to do was cancel my room, didn’t get to and they charged me full price. Terrible customer service too.

The front desk was awesome very kind. The phone in our room was broken, the tv didn’t work. However we got a great deal and we didn’t need those so it was okay with us. Would stay again

The staff was amazing! I highly recommend this hotel. Hot breakfast! Indoor pool. Very clean rooms lobby was clean and the rooms are clean.

Check in we got the key to a room that was occupied we walked in on people! The breakfast runs out and that’s it they don’t put out more food. Even no-smoke rooms smell like smoke including the front desk. You do get what you paid for. It’s not worth it, staffing is great there super nice

Good place to stay even with the renovation. The staff is great!!

With the people hanging out in the parking lot, the smell in the room and dirty floors, i checked out. Didnt stay the night

Upon arriving there was a very loud party going on outside the hotel. Thankfully the noise could not be heard inside. We were assigned o e room but it smelled of smoke. We asked and were granted another room. The room was clean but the ac was set on 60 so very cold. Also ghe smoke detector was missing.

It was closer to I-10 and downtown. Quite area and friendly staff

Arrived at the hotel. Questionable individuals hanging around the front. Room had no towel, not toilet paper. Shortly after my arrival local police had arrived for some issue. Smell of marijuana in the hotel. The room was not clean. It appeared as though someone had started cleaning but did not finish. Mop strings caught in the vinyl flooring seams. The bathroom mirror had just been installed and the vanity was covered with concrete dust. The bathroom door had gotten wet from the shower and the inside veneer was peeling and falling away. Mold on the shower ceiling. No remote for the TV.....and saving the best for last.....around 3am someone set a fire in an area near a rear entry, resulting in everyone being evacuated to the parking lot by the fire department. While standing in the parking lot, I learned the probable arsonist was someone who had been recently kicked out of the hotel.. As for the free breakfast, it essentially consisted of poorly maintained fried eggs that were stuck to the hot pan and gray colored sausages which were apparently only microwaved. No bread items. No fruit. We did manage to get a couple yogurts from the front desk staff. Absolutely the worst experience in my life.. They should lose their franchise soon. If I could leave negative stars, I would.

Comfortable bed, close to city, low price. People hanging around property and just waffles for breakfast.

The front desk clerks were nice and understanding with our frustrations. starting from the beginning, the parking lot was immediately suspicious drug activity and prostitution. We literally tried to park where we knew we could see our vehicle. get in to check in and we’re told we can’t get the handicap room We reserved because it was needed for pictures. now I will go ahead and say here that we did see that particular room and that is why I was upset with the whole false advertisement because that is what is pictured on the website, what we envisioned and what we needed for my family. They do not have elevators. We looked at eight different rooms and there was either issues with no actual bed sofa just a stained cot, no working lights or horrible smells. We finally settled on a room that Appeared clean, but was actually filthy. All three dresser drawers were full of dirty towels, lingerie and KY jelly. when we went downstairs to make them aware of the filthy floors, dirty garments in the drawer, and the nasty bathroom they then tell us that they don’t have housekeeping after 3 PM. We asked for new linen and eventually we were told they could give us a new top sheet. We never got it. There was no legit, clean ice machine with ice. The breakfast was ok, they did not have the simple staples like yougurt, toast or bagels etc. The front desk clerk was in charge of everything so refilling eggs and sausage was difficult. Same for the grits packets, not sure if they had oatmeal packs

Staff were friendly and helpful. Room was spacious, but out-of-date. Other quests were noisy. There was suspected drug-dealing in the parking lot. We enjoyed the indoor pool. Breakfast was nice, including waffles, eggs, sausage, and fruit.

People drinking hanging out all around the property. It wasn’t safe for kids

Staff was good but someone tried to burn the hotel down while I was in my room Had to exit the hotel while they put out the fire and air it out

This hotel has potential…as soon as they address underlying problems. The good-the staff that we interacted with were pleasant; check-in was smooth and we were upgraded to a room with a hot tub in suite. Off to a good start…the bed was really comfortable and the size of the room was great and had a sitting area which was nice. This hotel offers breakfast however on morning #1..we were informed that breakfast service was not available and we spoke to the desk staff and they offered to adjust our rate. Very reasonable solution. The concerns-the upkeep of daily, expected basic cleaning was not happening. Trash cans in the lobby, breakfast room were stuffed/overflowing and never emptied over 4 days. We did not get housekeeping services the entire time we were there (4 days) even after requesting service twice. The hotel really needs a thorough cleaning, especially in the shared areas..There was an overload of people loitering in the parking lot all night/day which was disturbing and unsafe. (Hint-don’t allow this) All this could be addressed fairly easily and this could be a better experience if attention to these concerns are addressed as the location was convenient, the desk staff and Management were nice, and we liked the room.. In summary, we would consider trying this hotel again if changes are made.

We didn’t have pillow cases on pillows, the floor was not swept, bathroom hadn’t been cleaned. The hotel offered breakfast,but wasn’t available at the 6:30 am time posted .

Arrived at the hotel. Questionable individuals hanging around the front. Room had no towel, not toilet paper. Shortly after my arrival local police had arrived for some issue. Smell of marijuana in the hotel. The room was not clean. It appeared as though someone had started cleaning but did not finish. Mop strings caught in the vinyl flooring seams. The bathroom mirror had just been installed and the vanity was covered with concrete dust. The bathroom door had gotten wet from the shower and the inside veneer was peeling and falling away. Mold on the shower ceiling. No remote for the TV.....and saving the best for last.....around 3am someone set a fire in an area near a rear entry, resulting in everyone being evacuated to the parking lot by the fire department. While standing in the parking lot, I learned the probable arsonist was someone who had been recently kicked out of the hotel.. As for the free breakfast, it essentially consisted of poorly maintained fried eggs that were stuck to the hot pan and gray colored sausages which were apparently only microwaved. No bread items. No fruit. We did manage to get a couple yogurts from the front desk staff. Absolutely the worst experience in my life.. They should lose their franchise soon. If I could leave negative stars, I would.

staff here is more than kind .. they really go the extra mile and breakfast is good and hot daily and they change it from day to day from eggs and sausage then biscuits and gray to waffels ... great place

Staff were friendly and helpful. Room was spacious, but out-of-date. Other quests were noisy. There was suspected drug-dealing in the parking lot. We enjoyed the indoor pool. Breakfast was nice, including waffles, eggs, sausage, and fruit.

Some areas needed a good cleaning. There was dog hair all over my son's room. The breakfast could have been better. Bagels were old.

I appreciate the willingness to accommodate us on a first floor room since my husband has some back issues. I was given a second floor room initially and when I requested an exchange Ana made the arrangements very quickly. They certainly know how to keep customers happy. The breakfast was the best of out whole trip! Thanks

There was no breakfast in the morning by 7:30am and they did no replenish empty trays, they didn't have disposable plates. My room didn't have a towel mat for the floor in the shower. The staff is nice, it's just badly managed.

The property looks like it needs a deep renovation. The fixtures are dusted but you can tell they haven't seen a clean deep in a long time. That been said, the bed was very comfortable and the room was spacious and had the minimum required. The counter staff mentioned that they served breakfast between 6:30 am and 9:30 am but when we went to the hall the next morning there was no breakfast being served. Their excuse was that the supplier failed in bringing the necessary groceries. I find that hard to believe.

The staff was amazing! I highly recommend this hotel. Hot breakfast! Indoor pool. Very clean rooms lobby was clean and the rooms are clean.

Check in we got the key to a room that was occupied we walked in on people! The breakfast runs out and that’s it they don’t put out more food. Even no-smoke rooms smell like smoke including the front desk. You do get what you paid for. It’s not worth it, staffing is great there super nice