Chateau Avalon Hotel & Spa
193 $US
/nuit
Moyenne pour septembre
Sélectionnez les dates pour voir les prix et les disponibilités
193 $US
/nuit
Moyenne pour septembre
Prix moyens mensuels
À Chateau Avalon Hotel & Spa, les prix par nuit s'élèvent en moyenne à 180 $US pendant le mois le moins cher (juin) et à 193 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 188 $US |
| février | 193 $US |
| mars | 185 $US |
| avril | 183 $US |
| mai | 189 $US |
| juin | 180 $US |
| juillet | 186 $US |
| août | 184 $US |
| septembre | 193 $US |
| octobre | 189 $US |
| novembre | 183 $US |
| décembre | 181 $US |
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sept. · 193 $US
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Le plus cher : février (env. 193 $US)
Le moins cher : juin (env. 180 $US)
À propos de cet établissement
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Parmi les services et équipements offerts par cet hôtel vous trouvez égaleme...
Équipements
Passez de purs moments de détente dans l'incroyable spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage. Parmi les services et équipements offerts par cet hôtel vous trouvez également l'accès Wi-Fi à Internet gratuit, un service de conciergerie et un service d'organisation de mariages. Pour rejoindre les attractions à proximité de l'hébergement, grimpez à bord de la navette gratuite qui vous conduit dans un rayon de 5 miles.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires ouvert 24 h/24, un service de location de limousines/berlines et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Lors de votre séjour dans cet hôtel, vous pourrez prendre vos repas dans votre chambre grâce au service d'étage (horaires limités). Pour bien finir la journée, vous trouverez sur place un bar / salon. Un petit déjeuner préparé sur commande est servi tous les jours de 07 h 00 à 10 h 00 moyennant un supplément.
Chambres
Choisissez une des 62 chambres dotées d'une télévision LCD. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Une salle de bain semi-ouverte avec un ensemble douche/baignoire est à votre disposition. Vous y trouvez également une baignoire à jets et des articles de toilette de luxe. Les prestations offertes par l'hébergement comprennent un service de couverture et le service d'entretien est assuré tous les jours. D'autres services et équipements sont fournis sur demande, notamment un fer / une planche à repasser.
Emplacement
En choisissant Chateau Avalon Hotel & Spa à Kansas City (I-435 Ouest), vous serez à moins de 15 minutes de marche de Kansas Speedway et de Hollywood Casino at Kansas Speedway (casino). Cet hôtel avec spa se trouve à 1,6 km de Children's Mercy Park et à 2,4 km de Legends Outlets Kansas City.
À proximité
Village West(0.1 miles)
Kansas Speedway(0.7 miles)
Hollywood Casino at Kansas Speedway (casino)(0.7 miles)
Great Wolf Lodge Water Park(0.9 miles)
Children's Mercy Park(1 miles)
Legends Outlets Kansas City(1.5 miles)
Providence Hospital(1.6 miles)
Legends Field(1.7 miles)
Saint Luke's Community Hospital - Legends(3.5 miles)
Golden Oaks Healthcare(4.1 miles)
Azura Amphitheater(4.1 miles)
Centre national et temple de la renommée de l'agriculture(4.3 miles)
Wyondotte County Lake Park(4.4 miles)
Providence Medical Group - Family Medical Group(4.5 miles)
K9 & Me Dog Park(6.6 miles)
L'aéroport principal le plus proche est : Aéroport international de Kansas City (MCI)(23.7 miles)
Parking
Chambres non-fumeurs
Service en chambre
Ménage
Salle de banquet
Coffre-fort
Emplacement
701 Village West Parkway, Kansas City, Kansas, États-Unis d’Amérique
Village West (0.1 miles)
Kansas Speedway (0.7 miles)
Hollywood Casino at Kansas Speedway (casino) (0.7 miles)
Great Wolf Lodge Water Park (0.9 miles)
Children's Mercy Park (1 miles)
Legends Outlets Kansas City (1.5 miles)
Options de chambre
9
Tuscany
Détails de la chambre
1 Grand Lit Double
Couchages 2
716 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
11
Chambre, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
450 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
11
Nantucket
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
410 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
11
Double Queen Chateau Suite
Détails de la chambre
2 Grands Lits Doubles
Couchages 4
322 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
12
Chambre, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
432 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
11
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
420 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
17
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
416 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
9
Tahitian
Détails de la chambre
1 Grand Lit Double
Couchages 2
395 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
5
Chambre, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
314 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
13
Prestige Loft Suite
Détails de la chambre
1 Très Grand Lit Double
et 1 Canapé-Lit
Couchages 4
762 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
11
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
322 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
13
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
377 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
9
Queen Deluxe Spa Suite
Détails de la chambre
1 Grand Lit Double
Couchages 2
289 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
7
Tahitian Treehouse
Détails de la chambre
1 Grand Lit Double
Couchages 2
405 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
10
Chambre, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
291 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
8
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
470 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
7
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
226 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
5
King Deluxe Spa Suite
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
331 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
10
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
234 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
9
Chambre, non-fumeurs
Détails de la chambre
1 Grand Lit Double
Couchages 2
292 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
9
Monte Cristo
Détails de la chambre
1 Grand Lit Double
Couchages 2
905 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
12
Chambre, non-fumeurs
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
653 ft²
ClimatisationWi-Fi (gratuit)Baignoire et douche séparées
Avis des voyageurs
8.3
Très bien
Basé sur 1 000 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
Au Chateau Avalon, les commentaires soulignent un séjour mémorable et romantique, avec des chambres à thème unique dans un emplacement pratique et pourtant calme, à proximité du circuit automobile et des centres commerciaux d'usine. Cependant, les clients notent également des installations vieillissantes, une propreté incohérente et des problèmes récurrents d'entretien et de service. Les plaintes fréquentes concernent des problèmes d'eau chaude, des ascenseurs hors service ou absents, des lacunes en matière d'accessibilité, des aménagements étroits avec des conceptions de baignoires et de marches maladroites, et des meubles usés. Le service est fréquemment décrit comme chaleureux et accommodant, bien que le manque de personnel entraîne un service en chambre lent ou manqué, une réception difficile à joindre et des bars ou des services de spa fermés ou limités. Le petit-déjeuner et les boissons suscitent des commentaires mitigés, allant de commandes en chambre savoureuses à des heures limitées, des articles épuisés et des prix élevés. Attendez-vous à un séjour amusant et axé sur un thème, avec des compromis en termes d'entretien et de fiabilité.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
Au Chateau Avalon, les commentaires soulignent un séjour mémorable et romantique, avec des chambres à thème unique dans un emplacement pratique et pourtant calme, à proximité du circuit automobile et des centres commerciaux d'usine. Cependant, les clients notent également des installations vieillissantes, une propreté incohérente et des problèmes récurrents d'entretien et de service. Les plaintes fréquentes concernent des problèmes d'eau chaude, des ascenseurs hors service ou absents, des lacunes en matière d'accessibilité, des aménagements étroits avec des conceptions de baignoires et de marches maladroites, et des meubles usés. Le service est fréquemment décrit comme chaleureux et accommodant, bien que le manque de personnel entraîne un service en chambre lent ou manqué, une réception difficile à joindre et des bars ou des services de spa fermés ou limités. Le petit-déjeuner et les boissons suscitent des commentaires mitigés, allant de commandes en chambre savoureuses à des heures limitées, des articles épuisés et des prix élevés. Attendez-vous à un séjour amusant et axé sur un thème, avec des compromis en termes d'entretien et de fiabilité.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les installations sont mitigées : le salon/bar à vin peut être agréable mais a souvent des heures d'ouverture limitées ou est fermé, le spa ou les services sont parfois indisponibles, et l'ascenseur tombe régulièrement en panne. Il n'y a pas de piscine et certaines lacunes en matière d'accessibilité. Le parking peut être difficile lors des mariages.
Avis de voyageur à ce sujet
6
Jay
19 juin 2024
·
A séjourné 1 nuit
Hotel definitely needs an upgrade. Boutique pricing but middle tier quality. Not worth spending $200 plus a night. Limited spa options and no pool.
Hotel definitely needs an upgrade. Boutique pricing but middle tier quality. Not worth spending $200 plus a night. Limited spa options and no pool.
2
Jake
2 janv. 2024
·
A séjourné 1 nuit
Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.
Spa service at the spot, it was great, but water heater was broken, no hot water, none of the elevator was working while I was there. Maybe bad timing but nothing was compensated for the inconvenience.
6
Danalee
12 sept. 2023
·
A séjourné 1 nuit
Room was great..only complaint was the elevator did not work and was on the bottom floor.
Room was great..only complaint was the elevator did not work and was on the bottom floor.
6
Dawna
30 oct. 2024
·
A séjourné 1 nuit
Spa was closed and didn’t get our mimosas like we wanted but was nice and quiet
Spa was closed and didn’t get our mimosas like we wanted but was nice and quiet
6
Kelly
6 juin 2025
·
A séjourné 2 nuits
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
6
Janet
17 juin 2024
·
A séjourné 2 nuits
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
8
Scott
27 déc. 2024
·
A séjourné 3 nuits
No place to put clothes. No real spa or other facilities. Excellent massage though
No place to put clothes. No real spa or other facilities. Excellent massage though
10
Kimberly
15 août 2024
·
A séjourné 1 nuit
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
8
Cheryl
12 sept. 2023
·
A séjourné 2 nuits
The room was great. Great location--staff very friendly and helpful. Only negative was the elevator was not working.
The room was great. Great location--staff very friendly and helpful. Only negative was the elevator was not working.
8
Megan
23 juin 2024
·
A séjourné 1 nuit
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
La propreté est incohérente, avec des signalements répétés de poussière, de saleté, d'odeurs de moisissure et de présence d'insectes (mouches, cafards, araignées et un signalement de punaises de lit), en plus de certains séjours plus propres.
Avis de voyageur à ce sujet
2
Hali
5 juil. 2023
·
A séjourné 1 nuit
Staff was nice and handled things appropriately, but was unable to continue my stay and had to go to another hotel. The room had bed bugs. Luckily I noticed and was able to leave without bringing the bed bugs home. Asked facility how often they had experienced with bed bugs and was told about every 3 months. Nice place but will not stay again
Staff was nice and handled things appropriately, but was unable to continue my stay and had to go to another hotel. The room had bed bugs. Luckily I noticed and was able to leave without bringing the bed bugs home. Asked facility how often they had experienced with bed bugs and was told about every 3 months. Nice place but will not stay again
4
Kaitlin
30 mai 2023
·
A séjourné 1 nuit
We arrived and there were gnat like bugs on the bed and in the tub. The tub was wonderful but when you turned it on, all of these dead bugs came out of the jets. There was construction going on above us and people were walking/working all night. The fire alarm sounded 3-4 times and was stated to be the kitchen and or laundry room was on fire. There was no bartender as he had car trouble, so the main staff was taking care of the bar issues. We were planning a romantic stay for our 2nd anniversary. I was very disappointed.
We arrived and there were gnat like bugs on the bed and in the tub. The tub was wonderful but when you turned it on, all of these dead bugs came out of the jets. There was construction going on above us and people were walking/working all night. The fire alarm sounded 3-4 times and was stated to be the kitchen and or laundry room was on fire. There was no bartender as he had car trouble, so the main staff was taking care of the bar issues. We were planning a romantic stay for our 2nd anniversary. I was very disappointed.
8
Leslie
11 nov. 2024
·
A séjourné 1 nuit
The first night I stayed in the Roman room. There was quite a bit of hair on the bathroom floor and sink. The housekeeper left her cleaning rag on the shower chair in the bathroom. Also, there was something smeared on the toilet seat almost like an ointment...The second night we stayed in a different room and it was much cleaner.
The first night I stayed in the Roman room. There was quite a bit of hair on the bathroom floor and sink. The housekeeper left her cleaning rag on the shower chair in the bathroom. Also, there was something smeared on the toilet seat almost like an ointment...The second night we stayed in a different room and it was much cleaner.
8
Alejandro
31 mai 2024
·
A séjourné 1 nuit
I spotted small cockroaches around the bathtub in room 111, other that that is all good.
I spotted small cockroaches around the bathtub in room 111, other that that is all good.
4
Crystal
12 mars 2023
·
A séjourné 1 nuit
Room was extremely filthy had spiders all in the bathtub and was just not a clean room at all found several different things all over the room was very disappointed
Room was extremely filthy had spiders all in the bathtub and was just not a clean room at all found several different things all over the room was very disappointed
2
ELIZABETH
5 mai 2024
·
A séjourné 1 nuit
We stayed at Chateau Avalon and rented the Egyptian room. We got moved to the New York penthouse. Not the room we expected. The room was dirty. Headboard on the bed had a thick layer of dust. Cracks in walls. Dirty, stained carpet! The bathtub is in the middle of the room!!! The fridge was outside the bathroom door! Whoever designed this room needs to find a new job! No place to sit and watch TV unless you lay on the bed! When asked about the room change was told the system went down and they just put people in whatever room was available! Not a good business practice! Will never stay here again!
We stayed at Chateau Avalon and rented the Egyptian room. We got moved to the New York penthouse. Not the room we expected. The room was dirty. Headboard on the bed had a thick layer of dust. Cracks in walls. Dirty, stained carpet! The bathtub is in the middle of the room!!! The fridge was outside the bathroom door! Whoever designed this room needs to find a new job! No place to sit and watch TV unless you lay on the bed! When asked about the room change was told the system went down and they just put people in whatever room was available! Not a good business practice! Will never stay here again!
10
Toni
17 août 2025
·
A séjourné 1 nuit
It was comfy. But cleaned the hot tub myself. It was a bit grimmy.
It was comfy. But cleaned the hot tub myself. It was a bit grimmy.
2
Christy
13 nov. 2023
·
A séjourné 2 nuits
The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.
The room that we stayed in had tub/shower combo in the main area of the room. Carpet butted up to tub and it was next to a window. The wood on the window pane was saturated with peeling paint from moisture and there was visible black mold on the mounding. The rest of the room had broken and scratched furniture. Overall impression was that the room was not sanitary.
6
Brianne
30 juil. 2025
·
A séjourné 4 nuits
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
6
Simon
24 sept. 2023
·
A séjourné 1 nuit
Stayed here for one night. Beautiful property as seen when we arrived. Room we were in was outdated and a little dirty. Worst was the shower curtain liner was had mold on the bottom.
Stayed here for one night. Beautiful property as seen when we arrived. Room we were in was outdated and a little dirty. Worst was the shower curtain liner was had mold on the bottom.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont décorées sur des thèmes uniques avec des baignoires à jets dans la chambre, mais beaucoup sont petites ou exiguës avec des meubles vieillissants et des dispositions de baignoires et de marches maladroites ou dangereuses. Le bruit peut se propager et la connexion Wi-Fi/TV ou la climatisation peuvent être occasionnellement peu fiables.
Avis de voyageur à ce sujet
10
Gregory
19 juin 2025
·
A séjourné 1 nuit
What a fun experience. You can immerse yourself in a jungle room or feel like a Roman emperor. This place was just plain fun and not much more expensive than a stay at anychain. If you want a fun and unique experience that will give you and your friends something to laugh and talk about and have an experience you will never forget, check out the Avalon
What a fun experience. You can immerse yourself in a jungle room or feel like a Roman emperor. This place was just plain fun and not much more expensive than a stay at anychain. If you want a fun and unique experience that will give you and your friends something to laugh and talk about and have an experience you will never forget, check out the Avalon
6
matt
1 avr. 2025
·
A séjourné 2 nuits
Jacuzzi tub worked. Bed comfortable. Room very small. Front desk staff need better communication skills.
Jacuzzi tub worked. Bed comfortable. Room very small. Front desk staff need better communication skills.
6
Jeremy
26 avr. 2023
·
A séjourné 1 nuit
Property was well kept and clean. Room 114 was dangerous. There are steps that surround hot tub. These steps are also covering half of the entryway to the bedroom (poor design). There is only one light switch at the entrance to the room. So you have to navigate those steps in the dark when you go to bed and when you wake up. I can see a pretty good slip and fall. I’m not sure how that passed inspection
Property was well kept and clean. Room 114 was dangerous. There are steps that surround hot tub. These steps are also covering half of the entryway to the bedroom (poor design). There is only one light switch at the entrance to the room. So you have to navigate those steps in the dark when you go to bed and when you wake up. I can see a pretty good slip and fall. I’m not sure how that passed inspection
8
Kimberly
28 sept. 2023
·
A séjourné 1 nuit
Stayed in the Serengetti Suite. It was ok. The stairs to the bed, which was upstairs were narrow. The tv was in the bedroom and only other place to sit was a rattan table and chairs. The back patio area was not lit up and no one was hanging out. The bar closed ar 8pm and not 9pm as it is posted in the room. The property manager showed us some of the other room and would most definitely book one of them instead. The staff we did meet was friendly, but there was not someone at the front desk all the time for questions. It would be a great place gor a big group of friends.
Stayed in the Serengetti Suite. It was ok. The stairs to the bed, which was upstairs were narrow. The tv was in the bedroom and only other place to sit was a rattan table and chairs. The back patio area was not lit up and no one was hanging out. The bar closed ar 8pm and not 9pm as it is posted in the room. The property manager showed us some of the other room and would most definitely book one of them instead. The staff we did meet was friendly, but there was not someone at the front desk all the time for questions. It would be a great place gor a big group of friends.
6
amber
14 mai 2023
·
A séjourné 1 nuit
We stayed in the Jesse James room and although the room was really cute, the bed was awful!! My husband and I barely slept bc the bed felt like it was from the 1800s. I paid extra for the anniversary package and said we’d check in at 4. When we arrived at 5 they didn’t have our room ready and asked us to wait. They did give us a token for 2 free drinks while they got our room ready, but there was a wedding on site and the wine room was so packed with wedding guests we didn’t even try to get a drink.
We stayed in the Jesse James room and although the room was really cute, the bed was awful!! My husband and I barely slept bc the bed felt like it was from the 1800s. I paid extra for the anniversary package and said we’d check in at 4. When we arrived at 5 they didn’t have our room ready and asked us to wait. They did give us a token for 2 free drinks while they got our room ready, but there was a wedding on site and the wine room was so packed with wedding guests we didn’t even try to get a drink.
4
DC
1 mai 2023
·
A séjourné 2 nuits
When I arrived on Friday evening, my TV service and internet stopped working after about 20mins. No matter the channel you turned to, you receive a still picture with an error message. The thermostat in my room was broken as well. I reported the incident to the front desk attendant, and she informed me that the entire hotel was without internet and cable service. She also informed me that if I hold the button on the thermostat for 15secs it should work. The solution she suggested for the thermostat did not work. The next morning I requested to speak to a manager ( I believe her name was Ashley). After I told the manager about my issues, she said she would give me a $88 discount for the cable and internet being down and also for the thermostat being broken. The room rate before the discount was $285 per night. The manager never suggested anything to fix the thermostat so I had to stay from Friday to Sunday with uncontrollable temperatures in my room. Hopefully this was a one off situation, but as my first time staying here, I would rate my experience a 4/10
When I arrived on Friday evening, my TV service and internet stopped working after about 20mins. No matter the channel you turned to, you receive a still picture with an error message. The thermostat in my room was broken as well. I reported the incident to the front desk attendant, and she informed me that the entire hotel was without internet and cable service. She also informed me that if I hold the button on the thermostat for 15secs it should work. The solution she suggested for the thermostat did not work. The next morning I requested to speak to a manager ( I believe her name was Ashley). After I told the manager about my issues, she said she would give me a $88 discount for the cable and internet being down and also for the thermostat being broken. The room rate before the discount was $285 per night. The manager never suggested anything to fix the thermostat so I had to stay from Friday to Sunday with uncontrollable temperatures in my room. Hopefully this was a one off situation, but as my first time staying here, I would rate my experience a 4/10
6
Janet
17 juin 2024
·
A séjourné 2 nuits
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
The room was much smaller than expected. We stayed in Casablanca room and the bed was too big for the room. Could barely walk around it. Table and two chairs took up so much room you couldn’t hardly walk through the doorway. The jetted tub was nice but not worth what we paid. No handicap entrance to front lobby. Is that even legal?? Elevators were down. We will not be staying here again.
4
Julie
15 oct. 2023
·
A séjourné 2 nuits
The room was so small and cramped that we could barely walk between the bathtub and the bed. The TV is so small and put on a wall where you can even see it if you’re laying on the bed. However, it didn’t matter if we could see it our not because the TV service was so poor it kept going in and out which made it impossible to watch. The mattress was perhaps the most uncomfortable thing I’ve ever slept on. They tell you room service is available but apparently not when you’ve placed the order in advance (our food was never delivered). The worst part, there was ZERO parking because a wedding was taking place. I understand the guests needed a place to park but it was NOT cheap to book a 2 night stay and I at least expected a place to park. There are little to zero amenities in the room so don’t bother bringing clothes you need to iron OR hung up because the closet space only a foot wide. I stayed here previously and had a fabulous experience, but that was 2 years ago. I was really looking forward to going back but now I’ll never waste the extra money again. Just stay at the Comfort Inn (at least you’ll get breakfast there).
The room was so small and cramped that we could barely walk between the bathtub and the bed. The TV is so small and put on a wall where you can even see it if you’re laying on the bed. However, it didn’t matter if we could see it our not because the TV service was so poor it kept going in and out which made it impossible to watch. The mattress was perhaps the most uncomfortable thing I’ve ever slept on. They tell you room service is available but apparently not when you’ve placed the order in advance (our food was never delivered). The worst part, there was ZERO parking because a wedding was taking place. I understand the guests needed a place to park but it was NOT cheap to book a 2 night stay and I at least expected a place to park. There are little to zero amenities in the room so don’t bother bringing clothes you need to iron OR hung up because the closet space only a foot wide. I stayed here previously and had a fabulous experience, but that was 2 years ago. I was really looking forward to going back but now I’ll never waste the extra money again. Just stay at the Comfort Inn (at least you’ll get breakfast there).
4
Corey
6 avr. 2025
·
A séjourné 1 nuit
Rooms are tiny for the price, our room had bare wires exposed from the phone cord, the phone in the room did not work so we could not even enjoy the room service experience
Rooms are tiny for the price, our room had bare wires exposed from the phone cord, the phone in the room did not work so we could not even enjoy the room service experience
6
Chris
7 janv. 2024
·
A séjourné 1 nuit
Check-in was fast and efficient. Our room was right outside the lounge so it was noisy. For being a non-smoking venue, the smell of marijuana was pungent outside our room, along with the tobacco smokers directly outside entryways. Room was clean.
Check-in was fast and efficient. Our room was right outside the lounge so it was noisy. For being a non-smoking venue, the smell of marijuana was pungent outside our room, along with the tobacco smokers directly outside entryways. Room was clean.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le personnel est souvent aimable et serviable, avec une assistance exceptionnelle dans certains cas. Cependant, de nombreux clients signalent un manque de personnel et des lacunes telles qu'un service en chambre lent ou manqué, des difficultés à joindre la réception, des erreurs de chambre ou de réservation, et un personnel limité au bar ou pour le service de ménage.
Avis de voyageur à ce sujet
6
Kelly
6 juin 2025
·
A séjourné 2 nuits
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
Seems short staffed. Bar was not open, although scheduled to be. Key to room stopped working every time I left the room and I had to wait quite a while each time for someone to come to front desk & reissue a new key. Place is funky. Each room has a theme—mine was a pirate ship. Be adventurous!
6
Jamie
16 avr. 2025
·
A séjourné 1 nuit
We celebrated our 20th wedding anniversary on NYE 2024 with a one night stay here. We chose the Pirates Cove room. It was very clean and comfortable. We had issues with the payment at checking in due to booking through hotels.com instead of directly through the hotel themselves. They told us next time to not use this website, but I've booked through this for years with no problems.
We celebrated our 20th wedding anniversary on NYE 2024 with a one night stay here. We chose the Pirates Cove room. It was very clean and comfortable. We had issues with the payment at checking in due to booking through hotels.com instead of directly through the hotel themselves. They told us next time to not use this website, but I've booked through this for years with no problems.
2
Erin
15 juin 2025
·
A séjourné 1 nuit
I asked for stuff to be ready upon arrival. 3 hours after check in stuff i paid for still wasnt ready. I had to go to the front desk several times.
I asked for stuff to be ready upon arrival. 3 hours after check in stuff i paid for still wasnt ready. I had to go to the front desk several times.
8
Dennis
30 oct. 2023
·
A séjourné 1 nuit
This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.
This place was ok, but the room we reserved isn’t what we got & we let them know & they said that Expedia was what caused the problem by overbooking the room so they let us see the other types of rooms they had left and let us pick one. That was nice but not the experience we hope to have or deal with.
10
Jasmine
16 juil. 2023
·
A séjourné 2 nuits
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
4
Gage
18 avr. 2025
·
A séjourné 1 nuit
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
10
Cynthia
8 août 2025
·
A séjourné 2 nuits
Enjoy my first time here was able to do a big tour of the whole place. Close to all shopping convenient places. The staff was very helpful and friendly.
Enjoy my first time here was able to do a big tour of the whole place. Close to all shopping convenient places. The staff was very helpful and friendly.
2
Craig
5 août 2024
·
A séjourné 1 nuit
You overbooked my hotel and thehotel cancelled my resetvation. When do I get a refund? The hotel says they did not take any money from the transaction.
You overbooked my hotel and thehotel cancelled my resetvation. When do I get a refund? The hotel says they did not take any money from the transaction.
10
Pam
22 août 2025
·
A séjourné 2 nuits
The staff is amazing. They showed us a few other rooms as well. They are getting ready to start a full renovation. We got to see the bridal suite and it was truly amazing. We loved our room, we will be going back again next year for our birthdays.
The staff is amazing. They showed us a few other rooms as well. They are getting ready to start a full renovation. We got to see the bridal suite and it was truly amazing. We loved our room, we will be going back again next year for our birthdays.
6
Brianne
30 juil. 2025
·
A séjourné 4 nuits
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
Property is in desperate need of repair and updating. Furniture is old and scratched up. Shower curtain rod was pulled out of the wall on one side and molding around the window from the shower. Fire alarm went off every time we took a shower. We were there multiple days and never got our room serviced. Had to keep asking for clean towels at the desk but had a hard time locating a staff member every time. No robes in the room. Bathroom flooring was messed up and you could see the sub flooring underneath. Trash was left under the bed. The coffee maker was broken. Front steps are in desperate need of repair. For the amount of money we spent for this boutique hotel, we expected excellent customer service at the very least but we never received our breakfast order and didn’t get the iron/board we requested. Our keys stopped working multiple times during our stay. Again had to track down someone to rekey our cards. They finally turned on the fountain because there was a wedding at the end of our weeklong stay. It was nice to finally see that but they turned it off as soon as the wedding was over. Overall, it’s ok. Definitely not worth the amount of money we spent. Could’ve spent less at a Hampton and got hot breakfast every day.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Pratique pour les événements et les achats, à proximité de Kansas Speedway, du centre commercial Legends/Outlet et du casino, tout en étant situé dans un endroit calme et isolé.
Avis de voyageur à ce sujet
10
Elena
12 août 2024
·
A séjourné 1 nuit
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
10
Victoria
27 juin 2025
·
A séjourné 1 nuit
Front staff were so welcoming! The shuttle to Ledges and casino was so convenient!
Front staff were so welcoming! The shuttle to Ledges and casino was so convenient!
8
Cheyenne
10 nov. 2024
·
A séjourné 2 nuits
Perfect hotel close to lots of shopping and restaurants. Enjoyed our room with a jet tub.
Perfect hotel close to lots of shopping and restaurants. Enjoyed our room with a jet tub.
10
Robert
24 juil. 2024
·
A séjourné 2 nuits
The place is super cool and very unique. The room was a lot of fun, and it’s close to food and other shopping.
The place is super cool and very unique. The room was a lot of fun, and it’s close to food and other shopping.
10
Elena
13 août 2024
·
A séjourné 1 nuit
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
10
Jamal
24 mai 2025
·
A séjourné 2 nuits
Great location and establishment
Great location and establishment
8
Matthew
26 oct. 2024
·
A séjourné 1 nuit
The staff was friendly. Parking was easy. Located very close to the speedway and a large casino. Overall, Very nice venue.
The staff was friendly. Parking was easy. Located very close to the speedway and a large casino. Overall, Very nice venue.
10
Lucas
17 avr. 2023
·
A séjourné 2 nuits
Secluded and private. Great for couples getaway.
Secluded and private. Great for couples getaway.
10
James
17 sept. 2023
·
A séjourné 5 nuits
The hotel was very convenient to the race track and casino.
The hotel was very convenient to the race track and casino.
10
Austin
7 août 2024
·
A séjourné 2 nuits
Tucked away on the outer edge of the KC metro. Quiet and away from the noise of the city
Tucked away on the outer edge of the KC metro. Quiet and away from the noise of the city
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
Les commentaires sur la nourriture et les boissons sont mitigés : plusieurs clients ont apprécié le petit-déjeuner, les plats du service en chambre et le salon à vin. D'autres ont signalé des commandes manquées ou incorrectes, des heures d'ouverture limitées ou anticipées pour le bar, des articles épuisés et des prix élevés.
Avis de voyageur à ce sujet
10
Elena
12 août 2024
·
A séjourné 1 nuit
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was Serengeti and it was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
10
David
19 mars 2025
·
A séjourné 1 nuit
Brock was incredible. He took the time to give us an impromptu room tour and had tid bits about the rooms and property that was interesting. Hope he is around when we revisit. Great room and breakfast was well done. High marks all around. We had a excellent weekend
Brock was incredible. He took the time to give us an impromptu room tour and had tid bits about the rooms and property that was interesting. Hope he is around when we revisit. Great room and breakfast was well done. High marks all around. We had a excellent weekend
10
Elena
13 août 2024
·
A séjourné 1 nuit
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
This hotel is a rare find. It is located very close to some sport and concert venues as well as the outlet mall. It offers a very cozy romantic atmosphere and setup. Our room was very nice. There is a nice little wine lounge that offers some smaller portion food during limited hours. It does have some limitations: you can’t order red wine by the glass and the bottle prices might be prohibitive. Also, if you choose to order wine up to your room after hours, you might have to arrange for it ahead of time. We tried ordering at 11 pm, but the only available staff was underage and couldn’t take the order. However, the next day the General Manager comped a part of our breakfast and assured that the adjustment will be made going forward. I highly recommend this hotel.
8
Cathy
2 avr. 2025
·
A séjourné 1 nuit
The breakfast cinnamon roll was not that great The bed was not comfortable
The breakfast cinnamon roll was not that great The bed was not comfortable
10
Jasmine
16 juil. 2023
·
A séjourné 2 nuits
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
I booked this property for our 14th anniversary. We got the Pirates Cove suite and it was amazing however, there were a few things that should be improved. First, the jetted tub in the room was difficult to get in and out of. There aren’t any steps for easier access as you have to make a 3 foot step up to get into it. The shower curtain was moldy on the bottom. We also had an anniversary package which included a dessert at your request. I attempted to order it Friday night, called the front desk at 8pm and no one came so at 9 I called again they apologized for that and still never brought it. I tried again the next night around 10, I called the front and no one answered. Waiting about 15 minutes I called again, because I understand they had a wedding as well so I figured they may be busy helping those guests still no answer. So I decided to walk to the front desk and found the lobby empty. There was a young lady in a room behind the front desk not appearing to be really doing anything. I finally got our cheesecake half an hour later. I needed to iron my husbands shirt and pants for our anniversary dinner and there wasn’t one in the room. When I called the front to ask if they offered any type of laundry service the gentleman told they did not so I asked if they had an iron that could be brought to my room and he said absolutely. When he brought the iron he did not bring an ironing board which I just find odd. Iron and ironing board just should go together right?
4
Gage
18 avr. 2025
·
A séjourné 1 nuit
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
1-Phone was dead for room service, had to walk down to the front counter for all services 2-Wine menu was not accurate & sold out of the orders we asked & it took 45 minutes to tell us (this was at 5pm on a Saturday evening) 3-We were given a list of wines that were not on the menu to choose from & had to wait again for another 45 minutes 4-The drinks were delivered by hand without a carrier of any sort by staff, so i had to make multiple trips to take all the utensils, plate of cheesecake (warm), etc. 5-All services were marked up to premium pricing mark ups & received sub par quality product/service with no discounts offered 6-Sold out of bottled water at 9 PM & given a coffee pot to refill water from the bottom floor water filter machine 7-My wife found a half dollar sized spider in the sink that I had to kill 8- The thermostat in the room was not adjustable outside of 68 to cool or 76 to heat making the room rather uncomfortable 9- The alligator arm was broke on the decorations in the room 10- Limited entertainment space or organization for clothes in the room 11- The bar was closed and that was not advertised, staff notified us it was due to not being able to find staffing Overall, the price did not match the expectations that we had of the location. We were reluctant to ask for any sort of refund/discount due to the fact we had childcare so we didn't want to leave and we stayed the night. They seemed understaffed, understocked, undermaintained.
10
Kimberly
15 août 2024
·
A séjourné 1 nuit
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
I wish the fountain was on and wirking but i was told they were doing maintenance so thats ok i loved everything about it just wish there was better food options at the hotel and prices were high for food and drinks
8
Lendena
12 juin 2024
·
A séjourné 2 nuits
Would have liked free coffee and at least doughnuts. We were told coffee only on weekend depending who's working.
Would have liked free coffee and at least doughnuts. We were told coffee only on weekend depending who's working.
10
Kathy
10 mars 2024
·
A séjourné 1 nuit
We were looking for a nice romantic getaway and really enjoyed our stay at Chateau Avalon in the Castaway Island room. We purchased chocolate martinis at the bar, cheese and fruit with a small sluce of chocolate cheesecake to share in the room and the bed and breakfast for the morning. The food and drink purchases were all wonderfully prepared and delivered in a timely manner by the staff. We will look forward to returning for another special date night in another themed room.
We were looking for a nice romantic getaway and really enjoyed our stay at Chateau Avalon in the Castaway Island room. We purchased chocolate martinis at the bar, cheese and fruit with a small sluce of chocolate cheesecake to share in the room and the bed and breakfast for the morning. The food and drink purchases were all wonderfully prepared and delivered in a timely manner by the staff. We will look forward to returning for another special date night in another themed room.
8
Megan
23 juin 2024
·
A séjourné 1 nuit
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
The hotel was an ok experience. Some things didn’t go very well…The elevator was broken, the room was mostly clean but shabby. Lots of scuff marks on the walls, bed posts, doors etc. While we did enjoy the large tub…there were only 2 large towels in the room.. it would’ve been nice to have more then that for 2 adults. The bed was incredibly soft and not very supportive. We also couldn’t see the tv from the bed. Further more in several places the hotel bar is advertised as staying open until 11pm.. but was already locked at 9:50pm
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
2
Justin
il y a 6 jours
·
A séjourné 1 nuit
Very Diseptive picture of the rooms and complex. Absolutely not a upscale hotel and spa a advertised. Very outdated and dirty room. Not any better than a cheap motel. Caters more for a wedding venue. Definitely wouldn't recommend to anyone. When checked out their was no questions as to why as if it's normal to have people leave just after arriving.
Very Diseptive picture of the rooms and complex. Absolutely not a upscale hotel and spa a advertised. Very outdated and dirty room. Not any better than a cheap motel. Caters more for a wedding venue. Definitely wouldn't recommend to anyone. When checked out their was no questions as to why as if it's normal to have people leave just after arriving.
6
Richard
la semaine dernière
·
A séjourné 1 nuit
Very friendly. Shuttle service was good. No real restaurant in the chateau. Room service only. Needs some maintenance, sidewalks and steps
Very friendly. Shuttle service was good. No real restaurant in the chateau. Room service only. Needs some maintenance, sidewalks and steps
6
Nastashia
18 août 2026
·
A séjourné 1 nuit
I came to enjoy a beautiful stay for my honey moon. The water fall was not working. I had hoped to take pictures in front of it. The building was very clean. I was going to treat my spouse to the message and they were closed. So no romantic spa. I asked them to accommodate Something since there was nothing to do on our stay and they said. They hope we still enjoy our stay. They apologized it didn’t say that on the website.although it was beautiful I probably wouldn’t go again. Bar closed early since it was so dead. I had to go find a gas station to get some drinks and snacks.
I came to enjoy a beautiful stay for my honey moon. The water fall was not working. I had hoped to take pictures in front of it. The building was very clean. I was going to treat my spouse to the message and they were closed. So no romantic spa. I asked them to accommodate Something since there was nothing to do on our stay and they said. They hope we still enjoy our stay. They apologized it didn’t say that on the website.although it was beautiful I probably wouldn’t go again. Bar closed early since it was so dead. I had to go find a gas station to get some drinks and snacks.
10
Tamya
16 août 2026
·
A séjourné 1 nuit
Clean everything 💯💯staff Sa n the breakfast
Clean everything 💯💯staff Sa n the breakfast
10
Abraham
3 août 2026
·
A séjourné 1 nuit
Amazing staff who truly went above and beyond to make our stay special! Thank you all!
Amazing staff who truly went above and beyond to make our stay special! Thank you all!
Politiques de l’établissement
Arrivée
Départ
De 16:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
Prix pour les dates à venir
septembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-09-17: 170.94507105334475USD
- 2026-09-18: 238.834111180481USD
- 2026-09-19: 398.06068183422855USD
- 2026-09-20: 138.33128978515626USD
- 2026-09-21: 140.79745291513063USD
- 2026-09-22: 134.9357893746338USD
- 2026-09-23: 112.03636895996095USD
- 2026-09-24: 136.00781105197146USD
- 2026-09-25: NO DATA
- 2026-09-26: 1440.2937604384767USD
- 2026-09-27: NO DATA
- 2026-09-28: 134.58267216174318USD
- 2026-09-29: 132.65236685064698USD
- 2026-09-30: 192.4812687570801USD
- 2026-10-01: 189.79607747076417USD
- 2026-10-02: 294.1688830434571USD
- 2026-10-03: 295.46722536315923USD
- 2026-10-04: 201.96029391656495USD
- 2026-10-05: 133.81702233724977USD
- 2026-10-06: 127.16944040798951USD
- 2026-10-07: 134.22269966223146USD
- 2026-10-08: 134.57189956848146USD
- 2026-10-09: 265.48409038391117USD
- 2026-10-10: 296.1246683356934USD
- 2026-10-11: 143.42544977569582USD
- 2026-10-12: 134.58267216174318USD
- 2026-10-13: 168.77327428063967USD
- 2026-10-14: 157.4444759398804USD
- 2026-10-15: 153.69617310003665USD
- 2026-10-16: 297.848667993042USD
- 2026-10-17: 349.5159489536133USD
- 2026-10-18: 142.0237185414429USD
- 2026-10-19: 135.16500427703858USD
- 2026-10-20: 134.79835137066652USD
- 2026-10-21: 134.6473776732178USD
- 2026-10-22: 217.92169209533694USD
- 2026-10-23: 250.57044931567384USD
- 2026-10-24: 195.87523022570804USD
- 2026-10-25: 141.20396966296389USD
- 2026-10-26: 135.26205380026246USD
- 2026-10-27: 133.81702233724977USD
- 2026-10-28: 136.66219362869265USD
- 2026-10-29: 135.81204190380862USD
- 2026-10-30: 269.59670274133305USD
- 2026-10-31: 150.12820626947024USD
- 2026-11-01: 141.02662409759523USD
- 2026-11-02: 136.20025748468018USD
- 2026-11-03: 134.58267216174318USD
- 2026-11-04: 134.58267216174318USD
- 2026-11-05: 134.58267216174318USD
- 2026-11-06: 190.87447351538088USD
- 2026-11-07: 189.85001038897707USD
- 2026-11-08: 142.34706247506716USD
- 2026-11-09: 121.29279841598512USD
- 2026-11-10: 134.79835137066652USD
- 2026-11-11: 133.81702233724977USD
- 2026-11-12: 134.58267216174318USD
- 2026-11-13: 191.0577999685669USD
- 2026-11-14: 200.8488281091919USD
- 2026-11-15: 141.11770147698977USD
- 2026-11-16: 123.65246851565553USD
- 2026-11-17: 134.6473776732178USD
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 21 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Cet hébergement accepte les cartes de crédit ; espèces non acceptées
- L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par Commitment to Clean (Choice).
- Pour les massages et les soins spa, les réservations doivent être effectuées en contactant cet hôtel avant votre arrivée, au moyen des coordonnées fournies dans la confirmation de réservation.
- Formalités de départ sans contact disponibles.
- Le petit déjeuner préparé sur commande coûte environ 10 USD par personne
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Chambres non-fumeurs
Service en chambre
Ménage
Salle de banquet
Coffre-fort
Général
Service en chambre
Chambres non-fumeurs
Hammam
Massage
Spa et centre de bien-être
Aire de pique nique/Tables
Déjeuners à emporter
Petit-déjeuner en chambre
Distributeur automatique
Réservé aux adultes
Snack Bar/Deli
Wheelchair Accessible (Limited)
Activités
Jardin
Mobilier d'extérieur
Terrasse
Services
Ménage
Salle de banquet
Coffre-fort
Consigne à bagage
Zone fumeurs
Formalités d'arrivée/Départ express
24-Hour Front Desk
Concierge Services
Parking
Parking
Parking gratuit
Area Shuttle (free)
Parking Onsite
Connexion Internet
Wi-fi gratuit