WoodSpring Suites Wilmington Riverfront

We checked in around 9:00 PM. When we checked in, we were told the elevator was not in service. Our room was on the 3rd floor. We asked about an accessible room and were told they were told they were sold out. We had a member in our party in a wheelchair, so we had to send them to a different hotel or home.

Property it self is good, but there's not enough facilities.

Friendly front desk staff. Clean and new hotel.

Parking spaces were very narrow making it very tricky to find a spot which fits the car. Room was very clean, but wifi was strange - we had to call an 1800 number and gave the operator our laptop some sort of ID # in order to get online. It was quite troublesome.

Yes, the room was spotless and the staff were courteous. The facility was only two weeks old. However, it would be nice to have some blackout curtains.

Muy bueno, todo limpio, aceptan mascotas y el personal fue amable.

Clean room, WiFi didn’t work water wasn’t hot and you have to pay for the pots and dishes to use oh and there was a deposit that wasn’t listed in the site

No ice machine, no info that there are no pots, psns or kitchen amenities. It's cheap and cheesy. But it's clean. Staff wasnt well trained and a bit snippy. Yry someplace else first if affordable.

The team was great. Very welcoming. The room was clean and spacious. And the room rates were very fair.

Room wasn’t ready when I got there And Had Bugs on my floor check in was at 3pm I got there 5:15pm it took them 20mins to get the room together they have A kitchen with no pots

Friendly front desk staff. Clean and new hotel.

The room wasn't completely clean - hair on the floor, dusty shelves. The walls are thin. Could hear what was being said in the next room, and they closed thror main door, it made the walls rattle. when they closed the when

Amazing clean staff was so helpful & it was a amazing stay thank you 😊

Parking spaces were very narrow making it very tricky to find a spot which fits the car. Room was very clean, but wifi was strange - we had to call an 1800 number and gave the operator our laptop some sort of ID # in order to get online. It was quite troublesome.

Literally EVERYTHING room was not ready upon arrival then after waiting and told it was ready we enter the room and there is nothing in the room literally NOTHING no sheets blankets pillow cases towel’s washcloth NOT EVEN TOILET PAPER!!! The hallways where piled with dirty linens from EVERY door on the 2nd floor (which I have pictures of). This was my boyfriend’s birthday I planned to get ready to go to the event that I put a $300 non refundable deposit on by the way at the hotel as I was on a schedule. Thankfully between the one helpful housekeeper and my boyfriend running to the store we were able to make it in time only to come back tired to MAKE OUR OWN BED!!! I will be expecting a full refund for my stay this kind of service is unacceptable and many contacts to management on duty were blown off totally unacceptable. And just to put it out there had the hotel sent an email or text apologizing but informing me that they were short staffed or behind schedule whatever the case may have been I would not be upset but there was no communication nor any empathy and everyone knows communication is key !!!

Yes, the room was spotless and the staff were courteous. The facility was only two weeks old. However, it would be nice to have some blackout curtains.

One of the cleanest hotels I've stayed at. The staff was accommodating, courteous and extremely personable.

The room was clean. Although i had to wait for my room to get finished for check in. The Manager on duty insured it wouldn’t be long and was very nice on helping me and allowing me a late check out for the inconvenience.

All the above and just a great view.

The team was great. Very welcoming. The room was clean and spacious. And the room rates were very fair.

No elementary coffee :/ and the water was not hot in the shower:/ and children running upstairs way after 1am

Friendly front desk staff. Clean and new hotel.

The room wasn't completely clean - hair on the floor, dusty shelves. The walls are thin. Could hear what was being said in the next room, and they closed thror main door, it made the walls rattle. when they closed the when

Room could be improved a lot! A lot of stuff that you will never use but things as basic as an iron was not available. 2 towels for a stay is just a terrible idea. The bed was worst than cheap, most uncomfortable bed in years! I doubt would be staying with us anytime soon.

Parking spaces were very narrow making it very tricky to find a spot which fits the car. Room was very clean, but wifi was strange - we had to call an 1800 number and gave the operator our laptop some sort of ID # in order to get online. It was quite troublesome.

Room was clean. No Iron though. Alot of noise in the hallway at 2 am. BUt otherwise very good stay. Very close to Amtrak station so that was great.

Yes, the room was spotless and the staff were courteous. The facility was only two weeks old. However, it would be nice to have some blackout curtains.

Clean room, WiFi didn’t work water wasn’t hot and you have to pay for the pots and dishes to use oh and there was a deposit that wasn’t listed in the site

The staff person at the desk was friendly, courteous and very helpful

The team was great. Very welcoming. The room was clean and spacious. And the room rates were very fair.

Room wasn’t ready when I got there And Had Bugs on my floor check in was at 3pm I got there 5:15pm it took them 20mins to get the room together they have A kitchen with no pots

Friendly front desk staff. Clean and new hotel.

Amazing clean staff was so helpful & it was a amazing stay thank you 😊

The place is nice and the staff are very friendly.

Literally EVERYTHING room was not ready upon arrival then after waiting and told it was ready we enter the room and there is nothing in the room literally NOTHING no sheets blankets pillow cases towel’s washcloth NOT EVEN TOILET PAPER!!! The hallways where piled with dirty linens from EVERY door on the 2nd floor (which I have pictures of). This was my boyfriend’s birthday I planned to get ready to go to the event that I put a $300 non refundable deposit on by the way at the hotel as I was on a schedule. Thankfully between the one helpful housekeeper and my boyfriend running to the store we were able to make it in time only to come back tired to MAKE OUR OWN BED!!! I will be expecting a full refund for my stay this kind of service is unacceptable and many contacts to management on duty were blown off totally unacceptable. And just to put it out there had the hotel sent an email or text apologizing but informing me that they were short staffed or behind schedule whatever the case may have been I would not be upset but there was no communication nor any empathy and everyone knows communication is key !!!

One of the cleanest hotels I've stayed at. The staff was accommodating, courteous and extremely personable.

The room was clean. Although i had to wait for my room to get finished for check in. The Manager on duty insured it wouldn’t be long and was very nice on helping me and allowing me a late check out for the inconvenience.

No ice machine, no info that there are no pots, psns or kitchen amenities. It's cheap and cheesy. But it's clean. Staff wasnt well trained and a bit snippy. Yry someplace else first if affordable.

All the above and just a great view.

Room was clean. No Iron though. Alot of noise in the hallway at 2 am. BUt otherwise very good stay. Very close to Amtrak station so that was great.

No elementary coffee :/ and the water was not hot in the shower:/ and children running upstairs way after 1am

No ice machine, no info that there are no pots, psns or kitchen amenities. It's cheap and cheesy. But it's clean. Staff wasnt well trained and a bit snippy. Yry someplace else first if affordable.