Pacific Monarch Hotel

Property needs to be updated to be 3 or 4 stars hotel. Especially the bathroom, new coat of paint Rooms should be cleaned at least every two days, instead of three days.

キッチンが使えたので、朝食などは助かりました。 日本人スタッフがいます。エレベーターは客室数に対して2機しか動いていないのでかなり待ちます。 タオルの交換やシーツの交換は頼まないとやってくれません。

Beware, parking is NOT included, nor is the Resort Fee of $35. Great walking distance for Waikiki Beach!

Air conditioning wasn’t cooling. Called the front desk to report and Maintenance came and brought a fan. (Couldn’t answer the phone when he arrived because the button was stuck.) Said to let them know in the morning if it still wasn’t working. The motor running was so loud we had difficulty sleeping because the air conditioner was right next to my head/bed. When I checked out I told the gentleman at the desk about the issue. He said he was sorry. I tried to show him a video of how noisy it was but he wasn’t interested. Very rude. Went to get ice out the only ice machine but it wasn’t working. Had to call the operator because we couldn’t get the water on in the shower. Beautiful location but very disappointed in the staff and accommodations.

The location is the best part. The beach is just a couple of blocks away, there are plenty of tasty food options around, and Target is really close if you need any supplies. Most of the hotels in Waikiki are a bit outdated, and this is no exception. The air conditioner is by the floor in the living room, so the cool air doesn't reach the bedroom well. We asked for a fan and got one. 2 out of 3 bulbs by the entry/kitchen had burned out and couldn't be replaced, which was unfortunate. Only 2 of 3 elevators were working, so elevator use was sometimes slow. Housekeeping only cleans every 3 days, but the room was pretty clean and you could request extra towels, put your trash bag in the trash chute easily, and ask for extra amenities at the front desk. If you have small kids- I was surprised that our room on the 29th floor had windows that could be opened normally, and the balcony railing looked like a small child could fit between or underneath the rails. Please be careful! The lounge area was large and very convenient and comfortable to use after we checked out. The pool was small and there are no umbrellas for shade. Staff was very nice and helpful though it took a long time to check in at night since there's only one staff member at the front desk in the evening. There were a lot of useful items in the room, like cooking utensils and a rice cooker, but we had to buy things like salt and pepper, and a broom and dustpan. I enjoyed our oceanview room.