InTown Suites Extended Stay Auburn AL

I'm 54 years old and have stayed in many hotels in that time. This was one of the worst. The room was non smoking and smelled of smoke and other odors I could not identify. The cabinets in the room were old and falling apart. Windows were smuged with stains like a child finger painted with snotty hands. The room next to us had a metal chair set up outside his door, with alcohol and a makeshift ash tray. The "bed" was hard and towels were thin. No hangers in the closet or iron. The only good thing about this place is is inexpensive.

Everything about this property is absolutely amazing. From the front desk staff, to the housekeeping, to the maintenance, this property just feels secure and safe. It is very close to anything and everything that I would need/want as far as shopping and eating. Hands down the best hotel in Auburn, Alabama.

I made our reservations 5 months in advance of needing the room. They cancelled 3 days before we were supposed to check in. They said they were overbooked but when I went to their website they were still selling rooms for 5x what we had paid, which means they just cancelled our reservations to be able to sell the room for more. when I asked to talk to the manager the lady on the phone told me if I wanted to talk to someone I could Google the number and then she hung up. I tried calling their customer service but it takes you directly to a full mailbox and has no way to talk to a person. It was graduation and move out weekend at Auburn and not another hotel within 60 miles under $400. Because of their last minute cancellation we had to cancel all our weekend plans and drive 14 hours in a day. They also haven't refunded our money for the stay they cancelled.

Where do i start. The property manager used a personal number to cancel my reservation. 4 hours before my stay. After having it booked for weeks. Thank god i bought insurance because i would have been in trouble. Im not only person witt this issue. Photos are generated property doesn't look at all like whats posted. Avoid at all cost not worth the trouble or the hassle

The room was in good condition, with the refrigerator, sink, and stove-heater functioning excellently. The staff were courteous and helpful, though there is potential for improvement in their service. My primary concern was with the room service, which is offered once a week and includes only basic cleaning without towel changes or replenishment of toiletries. Upon extending my stay for an additional week, I requested fresh towels and toilet paper, but this request was declined. I respectfully pointed out that, given the extension, I expected at least a standard refresh of these amenities, but my request was not accommodated.