費爾勞恩/帕拉默斯凱悅嘉軒酒店

Advertised as having pool. Pool closed in nov 2024 by health dept.

I don’t understand how we are asked to pay full price. The hotel is under complete renovation. The lobby has no tile. No carpet. Is a complete construction zone and almost feels unsafe. When you first walk in it feels as if you should have a hard hat on and working boots. There was a pool of water by the refrigerated water station. The staff didn’t even apologize for the poor state of the lobby or hotel. There was actually yellow tape cordoning off certain sections of the lobby. This may be one of the worst hotel experiences I’ve ever had. Please tell me how the hotel is allowed to charge its full rate for this ?

Ok so we stayed at the hyatt fairlawn in paramus on 8/27/25 to 8/28/25. The staff was very nice and helpful. They do an excellent job of keeping the hotel nice and clean. They even accomidated our early arrival even though they were completely booked. Now for the bad. I booked this hotel in February. When booking there wasn't anything mentioned about the pool being closed. They only mentioned that they had a pool with a handicapped lift. The workers claim that its stated on all platforms however when i looked thats not the case at all. Theres no mention about it nor did i get any type of email regarding the fact that the pools closed due to "maintenance" issues. I was able to look at the pool from the outside and saw that it looks perfectly clean and fine. They sate that its been closed since November of 2024. I cant understand that a hotel chain that has 100s of hotels in the US cant get a pool fixed for almost a year when making so much money. Our main reason for choosing this hotel was because of the pool. Had i been notified i would have went somewhere else. I also got 4 more friends to stay here as well. So that was 2 more rooms booked because of me all due to the fact that we were excited to be able to go swimming before our concert. Then wake up eat breakfast and hang out at the pool until check out. I do feel they lied to us only because the hotel was booked out. They cheated us out of a main amenitie however we werent compensated or anything for this. Bad Business

Hotel was pretty, comfortable and superbly clean. Staff is amazing and friendly. However hotels.com said this hotel had a hot tub and full spa. It does not. It has a small gym and an indoor pool that was closed. Hotel is great though and will stay again. I just wish I didnt bring a bikini for the hot tub that doesnt exist.

The stay was nice,quiet and comfortable. Staff were nice. the only issue was that all the ice machines were not working. Also the only microwave was all the way down at the lobby.

The pool is not avaliable

Unfortunately it was again a hotel which offered a pool and that is the reason I booked it, but then "forgot" to put on their website that the pool was out of order. 😞 no discount was offered. I was suprised about the warm food which was tasty and reasonable priced, served at the bar.

No pool the pool was advertised and i booked this hotel specifically for the pool

The hotel is lovely and the staff are fantastic really welcoming and helpful. I would’ve enjoyed my stay even more if the pool had been open, as that was something I was really looking forward to. That said, I’ll definitely be back once the pool is open looking forward to it!

The pool was closed. Cleanliness was great, but the carpets were dated. The sofabed in the room had large holes in the cushions. Just a tad upgrade and this is a great property. As it is, this is a really good place to stay in NJ/NYC area around a lot of great amenities. Great soundproofing here.

The hotel is right off the highway so it’s extremely noisy. You can definitely hear cars honking consistently. I initially was put in a room facing the highway which was rough due to the noise. Fortunately I was able to switch rooms to a room facing the opposite side of the highway. I would definitely recommend doing so ahead of time. The cleanliness of the room was also a bit disappointing. There was hair left in the bathtub and a few ants in the bed :/

Our stay was mediocre, hallways smell, hotel is pretty out of date, food is not good - advertising in elevators for dining is definitely out of date and misleading. Rooms are clean which is great, customer service was great.

While the overall look of the property was fine, our room was not as clean as it should have been. Some garbage had not been emptied, there were cup rings on the counters that had not been wiped down and there was a slime type substance on the couch. The curtains were very stained from what appeared to be a water leak above the window. The beds and bathroom were nice and clean and that is what mattered the most. Breakfast was outstanding.

I expected the room to be so much cleaner. The bedding was dirty. The room smelled. And the carpet was nasty. Staff was nice. Don’t get the salad that they sell at the bar, it comes with no chicken and no dressing. Oh and no croutons. The breakfast eggs were also nasty.

The room seemed old. The inside of the bathroom was in terrible condition at the bottom of the door. The rug seemed dingy and old.

Tons of spiders and spider webs in our room. The complimentary breakfast was nice for the kids.

Large clean rooms, helpful staff and close proximity to so much! Bed and pillows were so comfortable that I slept like a baby!

Very clean hotel - great breakfast and friendly staff

Hotel room was not very clean. There were stains on the couch.

The both blankets in the room 112 were contaminated with full of mold. Asked for new blankets but they too were full of mold. I can send you pictures. I’ll never ever stay here.

Everything was perfect EXCEPT no microwave in the room. The toilets are pretty close to the door.

In room a/c compressor was extremely noisy and turned on about every 20 minutes all night, waking me up. Hard to believe a name-brand hotel hasn't upgraded to true ducted central air and heating.

Main problems were: Very noisy old ac/heat units in room. Others had similar problem. Also, the side of the building on the road has very loud traffic noise. Overall most of us (we had 8 rooms) didn't sleep well because of the noise. The check-in was also problematic because they had checked us out after 1 night despite having already paid for 2 nights.

There was an internet outage for the entire first day. Check in was a slow and laborious process. Reception staff could not find the reservation despite being provided all the information and the prepayment advice. Breakfast was a messy affair and quality of food was average. Housekeeping was very good. Clean, neat and prompt service.

This hotel was clean, but our room was run down. The mattress and pillow were so uncomfortable. The room felt damp. The location was very convenient and there was plenty of parking. The staff was really nice.

A little noisy due to its location. Constant traffic! Room did not have a microwave

I have stayed at this hotel multiple times over the past 8 years. It’s a very comfortable space and usually pretty reasonable. This last stay was slightly disappointing in that we arrived very tired after a very busy day. We stay in room 141. The room was fine as always, but there is a very bright outdoor spot light outside the window. So it made sleeping, even with the room darkening curtains difficult. The management needs reposition or relocate that light.

Room felt humid/damp compared to the hallway.

It was fine for 1 night. Dont bother with breakfast. Road side was very noisy, so ask for the other side.

Love the spacious rooms but the only thing is the beds, they seem a little old.

From the moment we walked through the door the complete staff was very friendly. We we very early for our arrival and Dylan worked his magic to get our room ready. This is a very nice and quiet place to stay. Thank you for making my trip home amazing

Front desk was efficient and friendly. Facility is good, clean and comfortable.

Ive stayed at this location many times. The staff is top notch!

A Disappointing and Disturbing Experience at Hyatt I am deeply saddened and disturbed by the treatment my elderly parents received at Hyatt. My mother is 83 years old, a U.S. citizen, and speaks only broken English. Due to a simple misunderstanding about their departure date, they believed they had one more night at the hotel. At 9am on what turned out to be their actual check-out day, the hotel called and tried to communicate that they needed to leave. My mother couldn’t understand what was being said due to the language barrier, and instead of showing patience or seeking a solution, the staff threatened to call the police on her. Threatening law enforcement against an elderly woman who simply did not understand the conversation—when there were still three full hours left before the standard check-out time, is appalling and inhumane. When I called to try and understand what happened and explain the misunderstanding, I was shocked by the attitude of the manager on duty, who herself is an immigrant with a strong accent. I politely pointed out that, as someone who has likely faced language barriers herself, she should have had some compassion or at least perspective on what my mother experienced. Instead, she became defensive and dismissive. That lack of empathy, especially coming from someone who should understand what it feels like to be misunderstood in a new country, was both ironic and deeply disappointing.

The staff members here went above and beyond for me. What a WONDERFUL team

The first morning we were there I had an appointment and wanted to shower before I went , there was only cold water I had to take a cold shower. When I asked the front desk the young man had no idea what he was talking about. He said we are calling the town. Next day when I saw the mgr I asked how Hyatt would compensate me for the inconvenience she asked my room number, I told her, nothing was done. My stay there was 5 days plenty of time to try and make a guest happy. I left another message at the front desk when I checked out they said she would call . She never called . This mgr obviously doesn’t want a repeat guest. I have stayed there 3 times previously. Not anymore

Hotel cancelled day of arrival with no safe options in the area! Never use this hotel or hotels.com again!

Somebody checked into my room and I also checked in and they tried to enter my room at 1:30 in the morning. Very unsafe.

Staff is very attentive.

Easy check in, comfortable room. Friendly staff.

Good location

The hotel exit was very confusing and dangerous Traffic was very busy Otherwise hotel experience was good

Hotel is nice but getting in and out of the parking lot was not comfortable. There at least needs to be better lighting and signage so one can readily see, and prepare to turn in, off the busy highway.

Nice stay for several nights. Be sure to get a room in back, not up front of hotel. Noisy front rooms due to highway.

The hotel sits right next to the highway. It was the noisiest hotel room I’ve had in 15 years.

Perfect location to stay with close by malls.

Even though pool was listed and one of reasons for booking it was not available. The motel entrance from highway to parking was dangerous.

Very Nice Property, it’s located off a very busy highway which was my only gripe but the rooms were very clean and comfortable. It’s also within in 10 mins of shopping and dining.

It is a well located hotel. Close to Manhathan acces

I was pleasantly surprised, the room was fantastic and spacious. The only difficulty was navigating in and out of the lot

great staff an appreciate the breakfast layout.

The hotel is nice. Staff is friendly and the rooms are clean. They provide a nice complimentary breakfast as well.

Clean and comfortable. Limited breakfast options.

While the overall look of the property was fine, our room was not as clean as it should have been. Some garbage had not been emptied, there were cup rings on the counters that had not been wiped down and there was a slime type substance on the couch. The curtains were very stained from what appeared to be a water leak above the window. The beds and bathroom were nice and clean and that is what mattered the most. Breakfast was outstanding.

It was good for one night. Beds were comfortable. We were there for a concert at MetLife stadium. Breakfast wasn't anything fancy but it was sufficient. Coffee was good.

I expected the room to be so much cleaner. The bedding was dirty. The room smelled. And the carpet was nasty. Staff was nice. Don’t get the salad that they sell at the bar, it comes with no chicken and no dressing. Oh and no croutons. The breakfast eggs were also nasty.

Unfortunately it was again a hotel which offered a pool and that is the reason I booked it, but then "forgot" to put on their website that the pool was out of order. 😞 no discount was offered. I was suprised about the warm food which was tasty and reasonable priced, served at the bar.

The first room I was put in was dirty and appeared to not have been vacuumed in a very long time. The refrigerator was broken. All surfaces were dusty. I requested a different room. The second room had multiple light bulbs out and thus the place was very dark. I stayed there nonetheless, tired of moving everything. The second day there, the internet was out (and I was trying to work!). Since the internet was out, the limited food options could only be paid for in cash or added as an expense to the room. I asked if they had an ATM machine so I could pay in cash; they did not. They have a "bar" but there is no menu, and no official bartender-front desk attendants make your drink. I would never recommend this play or return. Staff was friendly.

Decent location and an excellent included brekfast. Comfortable beds.

The breakfast was scant. They served eggs, pancakes and sausage; those were the only hot foods. They should have a larger selection of foods.