Country Inn & Suites by Radisson, Round Rock, TX

Clean clean clean

Clean room nice staff great breakfast will stay again

I am leaving this review solely due to a serious guest safety issue, not because of booking or pricing concerns. On January 21, 2026, around 11:50 PM CST, while staying at the Country Inn & Suites by Radisson in Round Rock, Texas, I experienced aggressive, hostile, and threatening behavior from the nighttime front desk employee. The interaction escalated to a point where I genuinely feared for my personal safety while inside the hotel. When I attempted to de-escalate the situation and asked the employee to identify himself so the incident could be properly documented, he refused to provide his name, stating that he did not have to give it. That refusal, combined with the employee’s behavior, only increased my concern and left me without any immediate way to report the individual involved. This incident had nothing to do with Expedia or the booking process. The issue was entirely related to the conduct of a hotel employee and the unsafe environment that resulted from it. I have stayed in many hotels over the years and have never encountered behavior like this from a front desk employee. Guests should be able to feel safe in a hotel, especially late at night. Unfortunately, that was not the case here. I hope management and the brand take this seriously and ensure that future guests are not placed in a similar situation.

Parking was convenient and well lit. You have to walk past the smoking section to enter the building, the breakfast area is adjacent to the smoking section so we couldn't partake of the continental breakfast. Our original room, a Jacuzzi suite, had "an AC intake valve that brought in air from the smoking area" according to the front desk person. His solution to us not being able to stay in our room was to downgrade us to a basic room as far from the front as you can be, and give us a $7 discount. Online it was a $15 difference in room price per day and we were there for 3 days. So instead of being conveniently on the first floor, we had to use the elevator and walk to the other end of the building. I'm third trimester pregnant. The other room was adequate but we would have stayed somewhere else if we had known.

Room was not room reserved and was dated. Office chair was broken. Mini frig made loud noises.