juSTa Luxe Kashi Parampara, Varanasi

This hotel is OK if you dont want hot running water on demand in the evenings. If you do, you need to ask the staff to switch on the immersion heater 30 minutes before you want your shower! On our last morning, there was also no hot running water. Instead, we were presented with a bucket of hot water. There is AC in the room but this is used to cool the room only and not heat the room. As we were there in winter time, we were very cold! We booked a premium room which was so small! We asked to see more rooms of the same grade but the front of house staff were not very accommodating. When we raised the issue of no hot water with the manager of the hotel, we received a highly generic and unsatisfactory response. We escalated this to the CEO from whom we received no response at all. For a hotel chain that markets itself as luxury, they fall way below that grade. They were also one of the most expensive hotels we stayed in on our trip to India but one of the lowest scoring. Go elsewhere if you want good service, warm rooms of a reasonable size and hot water as standard. Above all, go somewhere else if you want to stay at a hotel which values its clients.