Excellent staff and customer service, a great location, and a very welcoming atmosphere. The room was spacious and comfortable overall. One important comment, however: it should be standard practice to clearly indicate “shared bathroom” in the room title or prominently within the main amenities section. This information was quite hidden in the fine print, and even the confirmation email I received from Hotels.com did not clearly mention that the bathroom was shared. I actually had to call customer service to confirm it. This detail should definitely be made much clearer, as I likely would not have booked the room had I known in advance. That said, the shared bathroom situation was manageable since it was only shared with three other rooms in the hallway, and it was kept clean throughout my stay.
Excellent staff and customer service, a great location, and a very welcoming atmosphere. The room was spacious and comfortable overall. One important comment, however: it should be standard practice to clearly indicate “shared bathroom” in the room title or prominently within the main amenities section. This information was quite hidden in the fine print, and even the confirmation email I received from Hotels.com did not clearly mention that the bathroom was shared. I actually had to call customer service to confirm it. This detail should definitely be made much clearer, as I likely would not have booked the room had I known in advance. That said, the shared bathroom situation was manageable since it was only shared with three other rooms in the hallway, and it was kept clean throughout my stay.