Best Western Richland Inn & Suites

Gave us adjoining rooms as requested. Would have been better if the pool was open since had 4 kids.

This motel is being changed from a Best Western to a Red Roof Inn, which we didn't know when we booked. It was quiet (only 3 other cars in the parking lot) and fairly clean but below what we expected. If we had booked for more than 1 night we would not have stayed here. The lady at the reception was nice and there are lots of amenities in the area.

Swimming pool closed

no elevators, stairwell only very high smell of paint near stairwell continental breakfast ended at 9am (very, very early) needed downstairs room, no accommedations

The place is a road stop . That’s it , installation are very old and poor . However I just spends 5 hours there to continue my trip but I think was ok for the money .

Newly remodeled and a clean feeling atmosphere ✨️ 👌

Comfortable bed, good hot water in shower. Older motel needing a lot. Some renovation equipment under stairway, so they were trying to keep it up. Courteous staff.

Pool out of service, no complimentary breakfast

The room was very spacious with a sitting room that had a second flat-screen tv. The staff was both courteous and professional. Its not pool season, do we didnt get to try the pool out, perhaps next time, because we will use this hotel again.

There was no elevator and the parking was no well lit. Didn’t feel safe

The floors were dirty. There was hair in the shower as well as stains on the sheets.

It was kind of disappointing. The room layout was nice but quite dirty. It smelled like weed - strong. There’s smeared fingerprints on the microwave and fridge. There’s a soda cup lid by the bed. The bedroom floor and under the toilet were not cleaned well at all. I was ok with staying in for 6 hours though. I wasn’t sure if check-in is 24 hours but the lobby lady seemed to have been asleep. Overall, if you aren’t picky it’s ok for a quick night it has a fridge, microwave and air con. Water pressure is great. There’s soap and shampoo etc for you. I’m easy and have never been a complainer but I was surprised that the room only looked like the bed was made and that’s it

Bedbugs, roaches, termites. Whole room dirty. Sheets stained, small uncomfortable beds.

I would never stay here again! The room smelled of pet urine, the sheets had stains on them, there was a decent sized hole near the baseboard by one of the beds, the ceiling above the shower was falling apart and the vent in the bathroom leaked on the toilet and you if you were sitting on it.

The floors were not clean, the comforter smelled

It’s was very good, peaceful, and clean n no problems or no issues well bein there

Hotel (motel) was conveniently off the highway. Overall not bad but very strong smell of mildew/mold from AC unit. Asked if all rooms were this way and was told yes. Shouldn’t have expected much given the price.

After staying, saw that I had numerous bites on my legs. I have to assume, bed bugs.

Musty, outdated and dirty

Dirty!!!

I reserved 2 rooms the same When I arrived at the hotel 1 room was not available so due to last minute change I had to accept the change and be charged extra for it. The bathroom was clogged and no help and no breakfast as stated in the Hotels.com page. Terrible experience , will not stay at a Red Roof Inn again - this was my first time staying at one and will not return.

Older motel with some updates but still needs some improvements. Bed was comfortable and the AC able to cover any noise. Generally quiet location.

When we checked in Hannah was great. However Expedia didn’t have an area to mark we had a dog with us so that delayed checkin slightly. We get to our room and it was decent. Not the best and not the worst. Our problems were the toilet seemed broke because if you used it, it ran and appeared to leak a little on the floor.

They did not have a room with 2 beds for me.

We had four rooms and everything was fine. One rooms air didn’t work but they gave us another room the next day and the air was good

Comfortable bed, good hot water in shower. Older motel needing a lot. Some renovation equipment under stairway, so they were trying to keep it up. Courteous staff.

The shower curtain rod was not fully attached to the wall and the drain in the bathtub did not work very well. I paid for a two queen bed room and was given a double because that's all they had. Don't advertise a queen bed room if you don't have them

The room was very spacious with a sitting room that had a second flat-screen tv. The staff was both courteous and professional. Its not pool season, do we didnt get to try the pool out, perhaps next time, because we will use this hotel again.

The room was spacious but the furniture was noticeably dirty.

Everything. Room size

Staff were absolutely horrible, and rude. Except Ms. Hanna, she was great. The others i would never deal with again. Room was minimum cleaned.

Gave us adjoining rooms as requested. Would have been better if the pool was open since had 4 kids.

Poor quality bath towels, very worn. Thankfully I packed towels. In addition, I made the reservations prior upon arrival at check-in. The clerk told me that there was no way that I should have been able to book that room and I had to pay additional money because the room I booked was not available. She even admitted that it was a system’s mistake yet I had to pay additional money for that mistake.

I reserved 2 rooms the same When I arrived at the hotel 1 room was not available so due to last minute change I had to accept the change and be charged extra for it. The bathroom was clogged and no help and no breakfast as stated in the Hotels.com page. Terrible experience , will not stay at a Red Roof Inn again - this was my first time staying at one and will not return.

When we checked in Hannah was great. However Expedia didn’t have an area to mark we had a dog with us so that delayed checkin slightly. We get to our room and it was decent. Not the best and not the worst. Our problems were the toilet seemed broke because if you used it, it ran and appeared to leak a little on the floor.

We have stayed at this location multiple times. The staff is friendly and the hotel is comfortable.

It was very clean and well kept. The front desk lady was not friendly at all. Very judgmental and complained about the guests the whole time of my stay. No matter how clean a place is, peace and relaxation is still required!!

The check in process took a little time. The lady behind the desk (possible owner) doesn't have a pleasant demeanour. There were dead silverfish underneath the table in my, dead spiders on the floor and the sink stand was broken. The body wash did not dispense! Mot unsettling was my bed covers were stained, the sheets had large dark spots. When I brought it to the attention of the lady. She acted as if it was nothing, stated its OK they are all clean. Finally I convinced her to replace them. Which she did. Based off these things alone-no more Red Roof Inn for me!

The room was very spacious with a sitting room that had a second flat-screen tv. The staff was both courteous and professional. Its not pool season, do we didnt get to try the pool out, perhaps next time, because we will use this hotel again.

Absolutely terrible experience here! We booked a non smoking accessible room two months ago being we were going to the Rodeo from out of town. Checking in the lady at the desk looked at my dad & said oh you’re the one who broke the mirror my dad was like huh?? We aren’t from here just made it in she apologized should have known then it was going to be a bad stay.They tried to give us an upstairs room. Went back to tell them it’s incorrect she gave us another room but told us she’d have to charge us an additional fee. It gets worse!.. we left for the day came back and it was a storm occurring tornado signs going off our key wouldn’t work! We got another key it still didn’t work! It took 30 minutes to get us back in the room. We were allowed into another room until it was fixed but we were already soaked for 10 minutes before that option was given. The staff that came to fix the door was doing the best he can not mad at him per se. Thought that was it? Nope there’s more bathtub would not drain until the next morning the shower was leaking & splashing onto the bathroom floor so it was soaking wet the entire time. All that was offered back was the up charge fee of 15$ they charge us for the new room that shouldn’t have been charged to begin with. Would never come back here or recommend it to anyone else run!!! If we could have left & our money back we would have.

Needed a hotel close by to Jackson the night before surgery. Decided on BW. The last are Check-in was extremely friendly and helpful. Room was nice and clean. Had a handicap room. Only thing we could have used an accessible shower instead of a bathtub but we made it work.

This motel is being changed from a Best Western to a Red Roof Inn, which we didn't know when we booked. It was quiet (only 3 other cars in the parking lot) and fairly clean but below what we expected. If we had booked for more than 1 night we would not have stayed here. The lady at the reception was nice and there are lots of amenities in the area.

Older motel with some updates but still needs some improvements. Bed was comfortable and the AC able to cover any noise. Generally quiet location.

The place is a road stop . That’s it , installation are very old and poor . However I just spends 5 hours there to continue my trip but I think was ok for the money .

Close to highway

Convenient

Hotel (motel) was conveniently off the highway. Overall not bad but very strong smell of mildew/mold from AC unit. Asked if all rooms were this way and was told yes. Shouldn’t have expected much given the price.

I reserved 2 rooms the same When I arrived at the hotel 1 room was not available so due to last minute change I had to accept the change and be charged extra for it. The bathroom was clogged and no help and no breakfast as stated in the Hotels.com page. Terrible experience , will not stay at a Red Roof Inn again - this was my first time staying at one and will not return.

no elevators, stairwell only very high smell of paint near stairwell continental breakfast ended at 9am (very, very early) needed downstairs room, no accommedations

Clean facility. Check in was easy. Breakfast needed a little improvement.

I stay here everytime I come through..nice rooms great staff...waffles

Decent place, what you’d expect for a Red Roof Inn. They didn’t have any breakfast but did have free coffee in the morning.

Always friendly....clean breakfast@6

Pool out of service, no complimentary breakfast

Double queen accessible was 5☆ King accessible was 4- dree breakfast wasnt available at all not weekdays or weekend s 😢