Cheltenham Chase Hotel & Spa

Nice clean property, all staff very polite

Room 135, paid £157, Extremely Noisy all night, terrible nights sleep, tired room and not very clean. Was asked if i wanted to relocate at 22:15, totally unacceptable!

Really nice staff. Was a little tired in some places but otherwise a lovely stay with good facilities

This is an excellent hotel. Have stayed here before and will definitely be back. Staff are absolutely amazing, especially Jack and Maria at breakfast. Breakfast was excellent. Good selection of hot food. The rooms are large, the beds very comfortable and the rooms have everything you need including a fridge. Complimentary water and I especially loved getting biscuits with the in-room tea and coffee. The gym at the hotel is also excellent. Highly recommend this hotel.

Firstly we had to wait at the reception when we arrived to the hotel. It was quite bizarre that there was no one in the reception. Then someone came after a couple of minutes later. For a hotel like this, having only one person at the reception was unusual. Moreover during the 2 days we stayed, elevators were not working so we had carry our own luggage to our in the second floor. There was no one to offer help. I’d also expect such an overly priced hotel to offer bathrobe, slippers or a different pillow option like a stiffer/ergonomic one. Breakfast was average. There was no fresh bread but toast bread only. Spa was ok, it was clean and the outside view of the hotel was good, seeing the green land, trees and serene atmosphere were the positive sides