Comfort Inn & Suites Amarillo East

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Looks updated and upscaled! We have also stayed at the Amarillo West location which is in need of reno. Right now, Amarillo East is the preferred location.

We checked in as a family of 6. 2 adults and 4 kids ranging in age from 6 to 18. On arrival we only had 4 towels in the bathroom and no conditioner. When housekeeping came by, they took the 4 dirty towels, said they could only leave 2 clean ones, and i would need to ask for more towels from the front desk. If they are taking 4, why can they only leave 2? For a family of 6?!? Then she said that i would have to ask the front desk for conditioner as well. Mind you, the shampoo and conditioner are mounted in the shower. What would i do if they gave me the bottle?!? No worries, the front desk said they couldn't give me conditioner as you need a special kep to replace the bottle and only the head housekeeping person has it. 4 days, never got the conditioner or additional towels. On our first day there were signs up saying the hot tub was out of order, but the pool wad open. On day 2 I saw steam rising from the hot tub, so i asked the front desk if it was still out of order... it was fixed, they just forgot to remove the signs. When you check in they give you a little yellow paper with your key saying they hope you give them a 10 if you get a survey request. I had hoped to get basic services during my stay. To end on a good note, Carmen, the breakfast attendant, was super nice ans helpful. She kept the food fresh and the area clean.

It was too cold the hot tub was broken

Clean room excellent customer service