We checked in as a family of 6. 2 adults and 4 kids ranging in age from 6 to 18. On arrival we only had 4 towels in the bathroom and no conditioner. When housekeeping came by, they took the 4 dirty towels, said they could only leave 2 clean ones, and i would need to ask for more towels from the front desk. If they are taking 4, why can they only leave 2? For a family of 6?!? Then she said that i would have to ask the front desk for conditioner as well. Mind you, the shampoo and conditioner are mounted in the shower. What would i do if they gave me the bottle?!? No worries, the front desk said they couldn't give me conditioner as you need a special kep to replace the bottle and only the head housekeeping person has it. 4 days, never got the conditioner or additional towels. On our first day there were signs up saying the hot tub was out of order, but the pool wad open. On day 2 I saw steam rising from the hot tub, so i asked the front desk if it was still out of order... it was fixed, they just forgot to remove the signs. When you check in they give you a little yellow paper with your key saying they hope you give them a 10 if you get a survey request. I had hoped to get basic services during my stay. To end on a good note, Carmen, the breakfast attendant, was super nice ans helpful. She kept the food fresh and the area clean.
We checked in as a family of 6. 2 adults and 4 kids ranging in age from 6 to 18. On arrival we only had 4 towels in the bathroom and no conditioner. When housekeeping came by, they took the 4 dirty towels, said they could only leave 2 clean ones, and i would need to ask for more towels from the front desk. If they are taking 4, why can they only leave 2? For a family of 6?!? Then she said that i would have to ask the front desk for conditioner as well. Mind you, the shampoo and conditioner are mounted in the shower. What would i do if they gave me the bottle?!? No worries, the front desk said they couldn't give me conditioner as you need a special kep to replace the bottle and only the head housekeeping person has it. 4 days, never got the conditioner or additional towels. On our first day there were signs up saying the hot tub was out of order, but the pool wad open. On day 2 I saw steam rising from the hot tub, so i asked the front desk if it was still out of order... it was fixed, they just forgot to remove the signs. When you check in they give you a little yellow paper with your key saying they hope you give them a 10 if you get a survey request. I had hoped to get basic services during my stay. To end on a good note, Carmen, the breakfast attendant, was super nice ans helpful. She kept the food fresh and the area clean.
