貝斯特韋斯特斯普林菲爾德飯店

Clean and smelled good. Lifeguard on duty. Breakfast doesn’t start until 7 so unfortunately missed that due to flight departure. Says no pets but did observe guests with pets.

Pros: Nice hotel, above average breakfast, decent pool with lifeguard and overall clean and decent hotel. Cons: No laundry on site, 1 slow elevator for entire hotel, high traffic noisy area with nothing within walking distance.

Was hoping to see an elliptical, cycle or treadmill in the exercise room but there was only weights and exercise balls. Parking is a little challenging due to the shape and size of the property. if you begin to get full, this may be a problem. do you have alternatives to the parking you have around the building? Also a year-round pool would be nice.

Comfortable for an overnight. They are jusy missing freeweights in their strength/yoga room.

Hated that there was no one working the front desk in the morning. No way for someone to send out mail through the lobby. Hotel had some person on a screen saying hi when we went down for breakfast, which seemed creepy and like BW doesn’t care about the human touch. The pool was closed and there is a gross green covering it - not enticing as a place to come again!

My children really enjoyed the pool and the breakfast

Treadmill did not work Gym lights turned off Smelled of marijuana in the hotel

Room was clean. Staff were friendly and breakfast was amazing. Only downside to this hotel is that the pool is outdoor.

This is an amazing hotel. New and modern, toiletries with coconut smell so nice! Decent breakfast, easy to get to, great real pool (wish it was open earlier though 1-9 didn't work for us). Water in the fountain was good too and we could just refill our bottles. Highly recommend! .

Parking not conducive at night 😒 for checking in

This was my first check-in using a kiosk -- especially a kiosk with just one name like an online chat. The baseboards in the room were filthy. That took away from the clean hallways and the otherwise clean room.

Dirty floor in the bathroom.... odor in the hallway ...long check-in

I have used this property before and the experience from that visit to this visit was very different. Seems the management and up keep of the hotel has diminished considerably. The room just felt unclean - the floor, beds, shower, toilet, and sink - we were very reluctant to remove shoes and sleep on the bedding. The hallway was unkept and the smell of Cannabis in the hotel and outside areas was strong.

The rooms were not clean

Great place, clean and neat!

Staff was knowledgeable, friendly, and went out of their way to help me with my luggage while traveling with my children. The room was clean and the whole hotel smelled fresh and was bright and welcoming.

The hotel needs to be updated. The room was dated and dingy. It smells really musty when we walked in the room. Unfortunately, will look for other options next time I am in the area

The good: This hotel is very convenient to St. James, which is where we had to go for ice hockey. The lobby is clean and updated. The breakfast area has a nice selection. Now the bad: Aside from the lobby, rest of the hotel is pretty dated and not well maintained. In the elevator, the wall panels have broken off pieces near the bottom. Our bathroom was dirty and the grout near the floor was pretty nasty. There were scrapes on the wall where the table and chair are located, and they ran a cable wire around the door. The sink for the bathroom is next to the closet in the bedroom area, not in the bathroom.

There was hair on the bathroom floor and the air conditioner was very noisy.

One of the headboardshad grease and skin from the last person that stayed there, the bathroom had hair in the tub. The lights in the television were unplugged so we couldn’t see what we were doing till we turned on the flashlight on our phones. Television didn’t work so the guy had to come up and fix it. And it was just so dirty.

The good: Nicely renovated lobby and dining area, very well air-conditioned. Friendly, helpful staff. Clean room. Convenient free parking. The bad: The TV was very dim with no way to adjust it. The refrigerator froze everything solid with no way we could see to adjust it. There were workers running cables up and down our hall during the day. The ugly: The view. Our room looked out over the Springfield freeway interchange, known as the mixing bowl.

Hotel was updated and clean. The windows were very old and the noise from the highway was very loud. The beds were also old and not the most comfortable.

Rooms were small and uncomfortable. Too hot in winter. The breakfast buffet in the morning was large and better than I expected for a modest hotel.

The property was clean and felt safe. The beds were full size and very uncomfortable. Really need to upgrade to queen beds. Also, there is no one at the front desk during the day and you have to use the kiosk. Sort of an annoyance.

Rooms were small and quite old

Good, but in our two queen bed room we didn’t have a fridge, microwave. Breakfast was good. Room was clean and I liked shampoo, soup smells were good like a chocolate or coconut.

The AC smells mold when turn on. Please replace the air filter every 3 months according to schedule. My first night's room was facing the interstate hwy and it was very noisy, also the bed is uncomfortably recess in the middle section. I asked to change room on 2nd day and it was better, at lease the highway noise is gone.

Pros: Great breakfast. Clean room. Comfy bed & pillows (very subjective, but did fit my tastes). Friendly staff. Cons: Next to interstate and traffic was loud in our room, which was at the end of the hall closest to the highway. Online, we had chosen a room with a fridge and microwave; maybe those are closest to the highway.

The bed was very uncomfortable. The mattress seemed old and very mushy/soft. It was pretty loud, just generally thing outdated.

Overnight stay to attend an evening function in the area. Could tell the hotel was old but had been extensively remodeled. The breakfast and front desk areas were very nice. The room was rather small with the sink/mirror in the room and the bathroom contained the toilet and shower/tub only. The shower was great. Room had a frig also which is good, just not much room to move around but extremely functional for the available space. Kudos to the hotel. Note: We were on the 3rd floor and the rear elevator light downbutton did not illuminate so we couldn't tell if the elevator was working or not - but we waited and it was. Room was clean and comfortable.

Check out kiosk was not working - no instructions , couldn’t hear the associate, did not get receipt .

Excellent service and really good breakfast! 5 stars!!!!

One night stay, prepaid on Expedia. My daughter, traveling home from college, tried to check in about 1am. She had just driven through a terrible storm. Hotels all around were filling up because the storm knocked out power. When she tried to check in, she was denied because she is 20 and not 21. My daughter tried to reason with the front desk, asked if they could call a manager to make an exception, noted that the room was prepaid, and was just met with a rude, uncaring, "nope." She ended up sleeping in her car during a crazy storm.

Fantastic service, clean, wonderful breakfast!

My stay was pretty much comfortable. Some of the staff was great but there was one that worked that was rude and unprofessional. I had asked him for an iron in my room and his response was as if I was bothering him. His tone was that of a person that was talking to a bum.

I checked in a little late, and the night receptionist took her sweet time to appear. I waited almost 30 minutes for her to show up to the front desk. And on top of that, an attitude. Not what I'm looking for after driving 11 hours. Aside from that, everything else was spot on, as one would expect from Best Western

They have outsourced most of their staff and for large chunks of the day there is no human at the desk. They have a AAVGO terminal instead. While it can check you in and out and make room keys, it can't hand you some shampoo or coffee when the housekeeping staff forgets to stock the room yet again. (3 days with no supplies) It can't maintain physical control of the property, it can't deal with large drunken family groups yelling, sprinting up and down the halls, and banging on doors at 3 AM as they they struggle to understand how a room key works. It can't control busloads of teens playing stop the elevators. It can't find a maintenance person to make your toilet flush or make scalding hot water stop coming out of the cold side and filling the toilet tank. The property is old, the HVAC units are ancient, wheezing units that are 15 years past their use by date. Those two types of client seem to be the bulk of their business these days. If you are looking for a quiet place to sleep, look elsewhere.

I stay here every 2 months. The staff is always amazing, the rooms are fresh and breakfast is a wonderful variety.

Breakfast did not open until 7:00am. Most hotels start at 6. Good selection of breakfast choices but no one visible monitoring. Two hours not enough time. No one at the desk to check out. The kiosk is very impersonal. Bead spreads cheap and not warm. Pillows not comfortable. We are loyal Best Western customers and this did not meet our expectations. Would not stay here again.

Staff was knowledgeable, friendly, and went out of their way to help me with my luggage while traveling with my children. The room was clean and the whole hotel smelled fresh and was bright and welcoming.

easy access to everything

Easy access to highway

Hotel was comfortable and the breakfast was what we hoped for. However, the location had poor traffic flow and we had problems driving around.

Was there for 2 nites and was decent but I’ve stayed at nicer hotels for about the same price. Smoke alarm went off about 1/2 am cause someone apparently was smoking so fire dept showed up. Location was very good was right off expressway. And is pretty close to Tyson’s corner where mall is. Parking at the hotel was a bit tight so if you get there late you will have to further away from the front and walk. There’s a pool but didn’t get in it.

Clean and easy on/off major highway 95. Bathrooms could use some updating, but very clean and appropriate for the price.

Hotel is in a great location. Property is well maintained and everyone is friendly and helpful. So many walkable options for all your needs.

Excellent place to stay close to DC!

Great location! Had a wedding next door and it was a walkable distance which I was happy about

It was ok for the most part but one way in and one way out is unsafe. I wouldn't recommend a long stay at this hotel.

The breakfast was amazing!! We definitely did not need to seek out any other dining option. The rooms were spacious and clean. Highly recommend for travelers passing through or don’t mind being a little bit away from the hustle bustle. We were about 15-20 mins from the “touristy” areas.

Pros: Nice hotel, above average breakfast, decent pool with lifeguard and overall clean and decent hotel. Cons: No laundry on site, 1 slow elevator for entire hotel, high traffic noisy area with nothing within walking distance.

Pool closes too early, 8pm. Breakfast is over too early, like they are trying to push you out the door.

Wonderful breakfast offered with many options. Room was quiet, bed and pillows were comfortable. Hotel is near many stores and restaurants as well as conveient to I95 and I395. We stay here whenever we are in the area and it has never dissapointed us. Use Google maps to find it in an area with many flyover ramps.

Excellent free breakfast

Fantastic service, clean, wonderful breakfast!

Room was nice and breakfast was hot.

Room was clean. Staff were friendly and breakfast was amazing. Only downside to this hotel is that the pool is outdoor.

Breakfast hour is too late. Vanity too short. Dated.

The breakfast has a great selection

The breakfast was amazing!! We definitely did not need to seek out any other dining option. The rooms were spacious and clean. Highly recommend for travelers passing through or don’t mind being a little bit away from the hustle bustle. We were about 15-20 mins from the “touristy” areas.