斯普林菲爾德萬怡飯店

Had to pay for parking with no notice until room was booked with no refund. Also no breakfast.

Great check in experience and very wonderful having a jacuzzi

It was good. However, they charged for parking $15 per day, which is NO good. NO free coffee in the Loby. No couch bed.Thx

Great location, but very outdated elevator

There is only one elevator for the whole hotel so there were long waits for the elevator.

I visit once a year to visit family in the area and always choose this hotel. We have a pool morning with the kids, the staff is soooo friendly and we can usually check in early and there is a peloton.

Nobody told me about the $15 per night parking fee until I checked in. Unacceptable.

The room is large but furniture is quite dated. Cost of water and drinks at the bar is unbelievable $15 for 3 bottles of water, as there is no water in the room (which is very common courtesy at many hotels with similar rating). Pool area is not clean and what is a bit surprising it is not being attended by staff. One day towels and someone’s socks were on the bottom of the pool, a hairball on the floor was on the same spot both days we used the pool which tells me that the area is not getting cleaned as it probably should. The furniture by the pool is very awkward and not comfortable only one lounge chair and a couple of regular chairs that are also dated and not comfortable definitely does not feel like a resort or a spa.

Rooms were clean but had an oder. Hot tub was "down for maintenance" which was a key factor in booking the hotel to begin with. Staff was very friendly,

Enjoyed the pool and hot tub

The room had a moldy smell to it, the couch had stains, the fixtures were falling off the wall. We stayed for two nights and the maid service never came to clean the room or give us fresh towels. When we checked out I received a bill for 15 dollars a day for parking. The parking lot was huge and empty. Absolutely horrible stay and would never go back. Don’t stay here.

My parents came here for a graduation, stayed three nights. Found two dead roaches in the room. Front desk staff said they only cleaned every other day. My parents requested to have their room cleaned on the following day. The room service staff only changed the towels and made the bed they did not do proper cleaning or vacuuming. This was evident as the roaches where in the same spot when they returned that afternoon. That’s just nasty. The roaches where not small either, huge size roaches. In addition to that, the hotel’s location is very inconvenient. Very hard to walk to nearby restaurants and very noisy from all the traffic. Never again Marriott

Arrived on 4/6/24 early in the morning due to traffic being backed up. My Family was very tired when we checked in the room and went right to sleep. Woke up later that morning noticing the room was very filthy , which I usually do a room inspection at check in to make sure the room is clean. This room was not cleaned at all and the bedding was reused with dried up food, hair and stains. Bathroom had pubic hair on the floor and was not mopped and swept. food in the chair. Cleaning staff was very rude and told us it is too late to clean , we asked for the housekeeping manager who was very helpful that day but I am still not satisfied to the amount of money I paid for my stay and had to clean and sanitize my own room and remake the bedding with clean sheets, vaccumed and cleaned the bathroom.

Very clean and staff courteous.

It was very old and dark. Average cleanliness indoor pool was murky

The staff was so nice and the property is updated in some spots. The gym was nicer than some luxury hotels. However, the first room I stayed in smelled like cigarettes and the second one had hair on one of the beds. Thankfully there was two beds so I just slept on the other one. The front desk person

Room carpet is wet and dirty. AC too noisy. Bathroom is not clean

Very disappointed in this property. Bathroom was dirty and the pool was not usable due to cleanliness. Cockroach in my parent’s room. Will not be staying here again.

Room smell of mildew

Everything was great except nobody came to take out the trash and the bathtub was dirty.

Upon walking up to the hotel it looks pretty nice, super convenient area and the front desk was really helpful and nice. However the room really wasn’t anything special. The bed was so hard and springy it was nearly impossible to sleep on. The couch was hard as can be and offered no relief. It did have a mini fridge which was a plus. The room had an odor, the AC did not work well and it was quite warm, the layout was very strange and it was difficult to watch the TV from the bed. Overall I was able to sleep and take a hot shower, but I would try somewhere else in the area next time.

The room had a huge sofa that was awkwardly placed. The bed was uncomfortable very hard and the cooling/heating unit made such a loud noise we could not sleep unfortunately this was an uncomfortable stay.

The air conditioner wasn’t working properly and the room had a strange smell.

1st rate operation but rooms are tiny and a bit overpriced.

It was pretty clean. No microwave in the room just mini fridge.

Sink clogged,no microwave as it was avertized

This is our second time staying at the hotel. It’s clean and in a great location. However, this time around, we stayed on the second floor and we were able to hear the bar crowd. Not sure if there was an event or if that’s the normal volume. The first time I stayed here we were on a higher floor. So, if we stay here again we will definitely request a room on a higher floor.

Great room. Loved having the sliding door to the courtyard! Very convenient for the dogs!

My only complaint was the paper thin walls. I felt like I was part of the neighbor's room. Unfortunately they had young children and teenage children in the room. They were so loud at unappreciated times of the day.

Room was clean and quiet. Comfortably bed. Hot water and water pressure was great.

Self check-in machine didn't work for myself or the person next to me. Two employees were at the check in counter, but didn't even acknowledge me standing there when I approached. One person walked away after looking at me. It looked like they were in the middle of closing out their registers so I gave them a minute. Finally I asked the one person there if I can check in. She looked at me blankly and finally said yes. She asked for my phone number and I replied "Area code ....." and she looked at me like I was speaking a foreign language and kept asking what is your phone number. I kept repeating myself and said THAT is my phone number. She also spoke so low I could barely hear her. She asked to charge my card twice for a $100 charge, but didn't tell me what it was for. Finally the second person returned and noticed what was happening. The second person explained to me what the charge was for and did a reversal for the 2nd charge. I was finally checked in and given my key cards, but wasn't told my room number, just that I go left to the elevator. I had to look over what was written on the envelope, and even then I could not decipher if she wrote a zero or six. The room was fine and clean enough, a lot of rust on the bathroom fixtures. Check out wasn't as painful, but I wasn't acknowledged when I approached the desk until I said something.

The front desk did not explain to us very carefully about the hold security deposit.

The gentleman that checked us in was very unfriendly. We felt like a bother. My sister’s room had an awful mildew smell coupled with a smell that suggested maybe the previous guests were smoking in the room. When we went to report this to get the room changed. There was no apology and he almost threw new keys back at her and said “if this one is better bring the old keys back” The breakfast and evening dining staff was amazing. And the food was really good. The first morning we were told we had to pay for breakfast, when we were told at check in the stay included breakfast. When we went the second morning just to ask again, the girl at the front desk took our room number and gave us vouchers. The previous agent didn’t bother to check our room. The experience was okay- the pool was small but well maintained. And the dining experience was a 10/10. There is Starbucks coffee on property. Front desk staff is unfriendly but all in all not a horrible stay. If we’re ever in the area again we would consider another hotel for sure.

Great location, very nice staff

Very nice helpful staff.

Staff wasn’t very welcoming. Water marks on the ceiling in our room. Overall room was disappointing for a Marriott hotel.

Very clean and staff courteous.

The staff was very accommodating and allowed us to check in hours early. The food at the hotel restaurant was great! Located halfway between DC and Quantico very convenient.

This is a great hotel to stay. Regrettably other guests were making noise late into the evening and morning. The staff are friendly and went out of their way to help us get services we wanted.

Staff members were mix some were friendly helpful some were

Great location, close to everything. Rooms are decent for the price

The location was perfect for me. I was meeting up with some old work friends at one of the restaurants at Springfield Mall. This hotel was directly across the street from the mall.

Nice Hotel great value for the price, but the area is not as nice as being in Alexandria, not a walkable area

Check-in and check-out was incredibly easy and fast. There seemed to be some type of convention going on when we arrived but that didn’t affect the service we were given in the least. Excellent location (right across from Springfield Mall) and excellent staff. We will be back.

It was central to everywhere we needed to go. Very quiet for being near a busy highway. My only concern was it was difficult to find any staff to ask questions.

Hotel with a nice day but if I'm going to pay $15 a night for parking in my car should be protected with cameras

Very quiet location

Easyer to excess to highway, near shopping.

good location

Great location!

Breakfast should include turkey bacon and/sausage substitutes of pork as a healthier option. Breakfast was good otherwise.

I was disappointed that the restaurant was closed on Sunday and Monday. Part of the reason I choose this hotel was the in-house restaurant. I was also somewhat surprised at the $15 a day parking fee.

The gentleman that checked us in was very unfriendly. We felt like a bother. My sister’s room had an awful mildew smell coupled with a smell that suggested maybe the previous guests were smoking in the room. When we went to report this to get the room changed. There was no apology and he almost threw new keys back at her and said “if this one is better bring the old keys back” The breakfast and evening dining staff was amazing. And the food was really good. The first morning we were told we had to pay for breakfast, when we were told at check in the stay included breakfast. When we went the second morning just to ask again, the girl at the front desk took our room number and gave us vouchers. The previous agent didn’t bother to check our room. The experience was okay- the pool was small but well maintained. And the dining experience was a 10/10. There is Starbucks coffee on property. Front desk staff is unfriendly but all in all not a horrible stay. If we’re ever in the area again we would consider another hotel for sure.

What hotel does NOT have coffee in the lobby 24/7 for guests? This one

Expedia should have informed me there was a $10 additional fee for parking in the outdoor lot. Also I paid extra through Expedia for breakfast for 2 and the hotel was not familiar with the deal. They did not end up charging us extra for breakfast but it took a while to sort it out. Hotel was fine. Expedia was not

Desk staff was mix of affable & surley. Early checkin was nice. Confusion regarding breakfast service and personnel shortage on first day made for a horrible impression & frustration. No supervision or management on premises to be found when over 200 guests wanted to eat. Horrible Starbucks service. Breakfast during following three days was ok, but still confusion. Fitness center nice touch. No closet doors in room?

The staff was very accommodating and allowed us to check in hours early. The food at the hotel restaurant was great! Located halfway between DC and Quantico very convenient.

The bar and restaurant were so convenient with great service and food. The only issue I had was some traffic noise late at night. Otherwise, a really great stay!

Disappointed the meal options were extremely limited. I ended up ordering from Grub Hub for dinner. I thought I could have a nice breakfast and was disappointed to see extremely limited menu (no omelettes) and that only paper cups and the thinnest, flimsiest, cheapest paper plates were being used. I normally stay at Embassy Suites when I travel to this area for business but I inadvertently booked this hotel instead. Perhaps this level of food service is standard for Courtyard and I am unaware.

Our room was very clean and the hotel was quiet at night. We didn’t like that there wasn’t a free buffet breakfast as was advertised when I booked the room. Also, We went to the bar after a long day and there was no one working, for 20 minutes the staff working the bar was outside, another staff member had to go get her. The bartender didn’t know how to make a drink that is advertised on the menu and the hotel was out of drink options. I would recommend this hotel but they will lose customers if they don’t come through on the amenities they offer.