Holiday Inn Express Hotel & Suites Detroit-Utica by IHG

Clean room , breakfast was good but hot things were not very hot. Had to switch rooms because drain in bathroom was leaking. Gal at front desk was super helpful and very kind and professional 😊. Stool in bathroom are very small like a elementary level 🙁

I rented this room for a nice weekend with my nieces and nephew. I specially picked this for the pool and the gym. The gym had one broken treadmill. The pool was also closed and if I would have known this since it was listed as an amenity I would have cancelled and scheduled somewhere else. This was part of my nieces and nephews Christmas present since we live over a hour away and we’re going to an event in Detroit. Not only did the hotel charge my card 24 hours before check in, so I couldn’t cancel after finding out the pool was closed I had to quickly go and spend extra money to keep them busy and find something else to do for our special time together. I will never book through here again.

Both mornings we went to breakfast they were out of food (no milk, eggs, pancakes, cinnamon rolls, muffins, etc). There was still 45+ minutes before it shut down. When asked the lady said she was bringing the last of the omelets out and that was about 6. There were 20+ people still needing breakfast.

Good customer service

Super clean, very comfortable. The staff were all very kind and helpful.