Inn On Arsenal

The entrance has several steps and no ramp to the reception desk, and I stayed on the second floor — there was no elevator. My phone didn’t work. The hotel couldn’t resolve this problem. I talked to another traveler, and her phone also didn’t work. My TV was broken, and so was the remote. The front desk clerk came up and could not fix it. The security box in the room was locked open and the hotel couldn’t fix it immediately because the device they use was not working either. The receptionist said they had no other rooms — they are booked. For a newly remodeled place, the room was in poor condition. The room had no hairdryer, iron or ironing board. I was told that there should be a hairdryer in the room, and I can borrow an iron from the front desk. And, I had to slam the room door to get it to close. Then checking out, I asked the front desk clerk if he wanted to know what was wrong with the room? The response he gave me was surprising. He said, if you want to, it is a newly renovated hotel, and I don’t want to have an argument. He had a nonchalant attitude and did not care to respond to any of my concerns. The good: it is right on a bus line that will take you to Harvard, MIT, and downtown; self parking is free; and I didn’t see signs of roaches or bedbugs.

My room was clean, The lobby is not handicapped accessible unless you are already checked in. You have to enter into a side door, go through a exit into the garage and then reenter another part of the motel (with key card) to get to the lobby/rooms.

Very old and rundown. The staff was not helpful whatsoever. No elevator, and if your room is on the second floor, you have to haul all your suitcases up and down the stairs.

The room was small, but clean, tidy, comfy, and updated. My only complaint is the onsite parking. They only have a very small parking lot, and then another parking area under the building that has very low clearance, so if you have a taller truck or van, you may not fit into it. And if the other lot is full, you're on your own to find somewhere else to park.

The room it self was a nice, but the walls are paper thin, we called to see if we could check in an hour early and they requested we check in a half hour behind regular time. The parking lot is super tight, I drive professionally and had a hard time parking.

The hotel was clean and everything seemed new. The free parking in the garage was definitely convenient. The neighborhood seemed safe enough and was only a 15 minute drive to downtown Boston. The only issue was noise. My room had a door that connected to the other room, there was a space and then a door on the other side as well. I guess it could be converted to a suite, but i had noisy neighbors and didn't sleep well. I think having the double doors there instead of a normal wall contributed to noise getting in, and also didn't feel great from a security standpoint. Like others have noted, if you get quiet people in the next room, this hotel is great.

Parking was easy. Great location.

Old and run down. No elevator, have to carry luggage up the stairs. No assistance.

It"s an older hotel with stairs, so bear that in mind if you have mobility issue or a lot of heavy things to bring to the room. But for the price & location, it was fine for my needs. My room was recently renovated. Very nice. Clean & comfortable bed. I stayed on a Saturday night and it was quiet. I didn't hear anything at all. Parking was easy with a indoor garage attached to the hotel. I plan to stay there again.

Free and covered parking lot was appreciated. Staff was friendly . Renovated room was a good size and clean. But still lots of touch ups in the bathroom remain to be taken care of. Also, the hallways and the lobby would need a little attention. I thought that it was pricey for what we got. Proximity to BC was great.

I like the relatively close proximity to the children's hospital and selection of nearby restaurants. But my room smelled strongly of mold.

I was really impressed with the quality of the renovations and upgrades. The room was clean and had a refreshing presence about it. I would stay there again!

Musty smell when entered room. Could not get hot or even warm water for shower. Bath mat not clean. Long black hairs in bath tub.

It was very clean and the beds were very comfortable and it was quiet and would recommend and would stay again!

The 2 rooms we booked were filthy. We did not even stay more than 30 minutes and left. There was left over food in the mini fridge, hairs in the bathtub, crumbs everywhere, the sheets were dirty.

I didn't like how they didn't clean the bathroom after the previous guests. The TV was sticky, the toilet had urine on the seat. It was very loud. The last 2 nights were horrible. Never again.

Room was very good, clean, and roomy.

The rooms have been redone. It looks and smells clean and fresh. If I had one negative, it would be the water could have been hotter. Other than that? Great stay and value for price.

Good value for the price. I found nice little restaurants nearby. Ample parking. Very clean spacious room and good beds.

The room at this hotel was so dirty. The floor was covered in hair and dust. There were new and updated fixtures but they probably hadn’t been cleaned since they were installed. Also we could hear the conversations of the people in the neighboring room. I only stayed for 1 night and got a different hotel for the rest of my stay. I wouldn’t recommend staying here even to people I don’t like.

We had to switch rooms. First room did not have a working TV or phone. The AC unit was broken and missing parts. Second room, the TV turned on, but remotes did not work and the bathroom door would not close. Overall a lack of upkeep and Maintanance.

This was the most reasonable in the area for pricing. Gap under the door is big so not really quiet when people are going by. Can hear people in other rooms so not much insulating. Overall clean and that's important for me.

Musty smell when entered room. Could not get hot or even warm water for shower. Bath mat not clean. Long black hairs in bath tub.

Recently renovated. Not perfect but pretty nice. Would stay here again. Price point was a little high but it was marathon weekend

Clean room with updated bath and no carpet which is a plus. We were in a room by the entry/exit door so the door slamming was annoying and noise from adjacent rooms was too. Thin walls and cracks under and around door. Easy quick drive into Boston. Other than that, a good experience.

Price was very good. If you need to stay in the immediate west burbs of Boston (Newton, Watertown, Belmont), this is centrally located. Bed was comfy. Only criticism was that the shades are a little short so it was rough trying to sleep in.

There is nothing wrong with The Inn on Arsenal. It is a fine lower-end hotel. Bed was comfortable. I think they reset the A/C in the middle of the night so the rooms will get warm/hot in the summer if you don't (wake up, get up and) restart it. Hot water in shower took a couple of minutes to arrive but it did and was plenty hot. I would stay again as a place to crash in area.

The hotel was clean and everything seemed new. The free parking in the garage was definitely convenient. The neighborhood seemed safe enough and was only a 15 minute drive to downtown Boston. The only issue was noise. My room had a door that connected to the other room, there was a space and then a door on the other side as well. I guess it could be converted to a suite, but i had noisy neighbors and didn't sleep well. I think having the double doors there instead of a normal wall contributed to noise getting in, and also didn't feel great from a security standpoint. Like others have noted, if you get quiet people in the next room, this hotel is great.

The TV did not work. Also, the hotel had an odour to it.

It"s an older hotel with stairs, so bear that in mind if you have mobility issue or a lot of heavy things to bring to the room. But for the price & location, it was fine for my needs. My room was recently renovated. Very nice. Clean & comfortable bed. I stayed on a Saturday night and it was quiet. I didn't hear anything at all. Parking was easy with a indoor garage attached to the hotel. I plan to stay there again.

The entrance has several steps and no ramp to the reception desk, and I stayed on the second floor — there was no elevator. My phone didn’t work. The hotel couldn’t resolve this problem. I talked to another traveler, and her phone also didn’t work. My TV was broken, and so was the remote. The front desk clerk came up and could not fix it. The security box in the room was locked open and the hotel couldn’t fix it immediately because the device they use was not working either. The receptionist said they had no other rooms — they are booked. For a newly remodeled place, the room was in poor condition. The room had no hairdryer, iron or ironing board. I was told that there should be a hairdryer in the room, and I can borrow an iron from the front desk. And, I had to slam the room door to get it to close. Then checking out, I asked the front desk clerk if he wanted to know what was wrong with the room? The response he gave me was surprising. He said, if you want to, it is a newly renovated hotel, and I don’t want to have an argument. He had a nonchalant attitude and did not care to respond to any of my concerns. The good: it is right on a bus line that will take you to Harvard, MIT, and downtown; self parking is free; and I didn’t see signs of roaches or bedbugs.

Very old and rundown. The staff was not helpful whatsoever. No elevator, and if your room is on the second floor, you have to haul all your suitcases up and down the stairs.

This property is a great location, but the management was not attentive to details: Improvements could include: 1) Fix towel bar in bathroom 2) Add a hoo to back of the bathroom door 3) Train the front staff to be more helpful and friendly 4) Always have front staff on site - AWOL for 20 minutes while waiting to check out 5) Add a comfortable sitting chair to the room All these suggestions are fixable, but reflect a lack of concern for guests

We arrived late, the person at the check-in counter was very helpful with a great positive attitude, He helped me with a heavy suitcase up the stairs. Morning cleaning staff helped my wife to exit smoothly. Upon arrival, we were starving after a day with a badly delayed cross-country flight and car rental issues at the airport. We were grateful a Domino's Pizza across the street was open til 1 AM. Can't remember the last time we ever ate Domino's,but on this night it felt like a godsend. Two pieces were left, and the cleanly operating in-room frig kept it cold so they could serve as quick morning snack/breakfast.

The morning staff was very friendly, but the evening staff was not. The room amenities were fine, but there was a punched in hole in the bathroom door, holes in the ceilings, and it was just in need of a lot of repairs. Also instructions on how to work the tv would have been nice. Overall it was fine, but not better than other budget hotels.

Very clean and quiet hotel. The staff was excellent , very helpful and knowledgeable on answering my questions.

Room was clean. Staff was very helpful and courteous.

Good Experience , Friendly Staff

The room was not clean when I got there. The floor hadn’t been swept, the shower mat was dirty, the sink hadn’t been scrubbed. Also, the phone wasn’t working. The room above me was noisy all night for the first 2 nights that I finally said something to the front desk. They didn’t really know how to address it and didn’t fix my phone even though they said they would. The the only nice things I have to say are that the bed was comfortable and the AC worked great. I asked for more towels on day 2 of my stay and also on day 3. On day 4, my friend asked for one for me and the front desk girl came and rudely pounded on my door to give it to me. After that I heard her talking so loudly on her phone (I was all the way at the end of the hall), that I finally went and asked for her to talk quieter. She became combative, rude, & abusive. She threatened to kick me out of the hotel because‘I shouldn’t be telling her to shut up.’ I said she was talking so loudly I could hear her above my tv & asked her to talk quieter because I had yet to get a full night’s sleep at the hotel due to all the noise. She was sure to let me know she wasn’t housekeeping. She continued to yell & threaten me with the police so I went back to my room. I went to the hotel’s website & sent them an email addressing the situation. I then heard her reading it (her at the front desk, me in my room) while continuing to FaceTime. There are more issues that have yet to be addressed & I never heard back from the mgr.

Friendly staff

Very convenient bus stops in front of hotel. The staff very friendly. Very noisy especially the front door slamming every time it is shut…plus construction going on around the area does not help.

Skeptic upon checking in online but was surprised to find the room fine & amenities were good. Short minutes away from Harvard.

Close to Boston College. Room was clean and updated.

Price was very good. If you need to stay in the immediate west burbs of Boston (Newton, Watertown, Belmont), this is centrally located. Bed was comfy. Only criticism was that the shades are a little short so it was rough trying to sleep in.

The hotel was clean and everything seemed new. The free parking in the garage was definitely convenient. The neighborhood seemed safe enough and was only a 15 minute drive to downtown Boston. The only issue was noise. My room had a door that connected to the other room, there was a space and then a door on the other side as well. I guess it could be converted to a suite, but i had noisy neighbors and didn't sleep well. I think having the double doors there instead of a normal wall contributed to noise getting in, and also didn't feel great from a security standpoint. Like others have noted, if you get quiet people in the next room, this hotel is great.

Location right next to the bus stop.

The stay was peaceful and close to public transport which gets you to Cambridge

Parking was easy. Great location.

I was looking for a hotel near downtown but I could not find one. However, when I arrived to the hotel it made very happy the one I’ve chosen because it feels like you’re in a different city away from noisy streets.

Great place to stay! I was with a group of college students to stay near Harvard for a debate tournament, and this was exactly what we needed. It was clean, convenient, and we had no issues.

The room itself was great! Super comfy, cute, clean. We just had an issue when checking in, our room door was wide open when we went to go in, and we didn’t bother telling them since the room seemed to have been cleaned. Not long after we showered, and as we were changing we got a knock on our door, and it was housekeeping, but they didn’t say anything once we opened the door. It was probably just a misunderstanding with the housekeeping not finished with the room or something, but was a little uncomfortable. It was definitely loud with people in the hallways, especially in the very early hours in the morning, but it wasn’t that big of a deal. I would say a little overpriced for what it is, but we weren’t expecting too much anyways. Good if you’re looking for a cheaper, clean hotel room for one night. There’s also dominos right across the street which was perfect for a late night snack

Walking distance to local food.

The floow in the room was not clean. Hair and dust on the bathroom floor adding to this impression. It's more a budget place on the lower end. Nothing wrong with the personnel, but there is no one other than a person on the reception. No place to sit other than in your room - no breakfast room etc. Needs rennovation - a prominent whole in the wall greets you when walking to the basement rooms.

Nice off the beaten path. No breakfast or snacks!

We arrived late, the person at the check-in counter was very helpful with a great positive attitude, He helped me with a heavy suitcase up the stairs. Morning cleaning staff helped my wife to exit smoothly. Upon arrival, we were starving after a day with a badly delayed cross-country flight and car rental issues at the airport. We were grateful a Domino's Pizza across the street was open til 1 AM. Can't remember the last time we ever ate Domino's,but on this night it felt like a godsend. Two pieces were left, and the cleanly operating in-room frig kept it cold so they could serve as quick morning snack/breakfast.

hotel was nice room good..just no kleenex or coffee..otherwise it was fine

Good value for the price. I found nice little restaurants nearby. Ample parking. Very clean spacious room and good beds.

On the positive side, decent room, comfy beds, everything we needed for a 1-night stay, coffee maker and even a refrigerator in our room. On the negative side, seems the cleaner had been in a hurry before we arrived: several hairs left in the tub; only 1 coffee bag - the rest were all decaf; the coffee maker still had the grounds from the previous customers in it.

Everyone was very helpful, and the room was really very nice. This is a small hotel in a semi-industrial area, which may not be as appealing as a large hotel downtown, but it was a good place to stay while I was in Boston. I also agree that the reviews are mixed, but my room was very clean though, and the bed was comfortable and everything was well maintained. I realized that the negative reviews are all pretty old, so it looks like they may have done some major renovations lately. The recent reviews seem much better on all platforms. So I really had no complaints, other than the small desk (this was a business trip, and I had to do a lot of work in the room, including teleconferences). I looked at some other rooms while I was checking out, and it looks like other rooms had better desks. The internet was great though, even for online meetings. Compared to the big hotels downtown, I think this is OK, and definitely a better value. Belle's Burgers down the street (5 minute walk) was outstanding (really, you should try it), and I ended up eating there twice.