Outbound Sedona

Needed updates and repairs. Poor plumbing broken patio door dirty outdoor patio/ furniture

We came for our wedding night and were greeted with a large cockroach in our room. Similarly frustrating, there wasn't a window covering at the front door which kept the room lit up like a Christmas tree. When we brought up the roach to the front desk the following morning at checkout we were told "oh" with no attempt to remedy the situation. Wasn't worth the price.

Unfortunately, my stay at Poco Diablo was far from what I expected. While the room I stayed in was undeniably spacious, that was about the only highlight. The furniture was very dated, and combined with the musty smell coming from the carpets, it felt like I had stepped into a hotel room from the 1980s. The TV was small and definitely didn’t seem like the 55-inch they claimed—it was placed so far from the bed it was hard to see. The air conditioning didn’t work properly, and my room door wouldn’t close all the way without me forcing it shut. For a place that calls itself a resort, it felt more like a glorified roadside motel. To top it off, on my last night, I ordered a drink from the bar. The bartender that evening seemed a bit off and disengaged. I asked if someone could light one of the fire pit tables so I could enjoy the evening outdoors, and she told me she didn’t know who to ask. I eventually found someone myself, but after waiting quite a while with no result, I gave up and went back to my room. I chose to stay here because it was more affordable than the previous resort I had been at—but honestly, it wasn’t worth the savings. I regret not just extending my stay at the better resort. I would not return or recommend it.

Jetted tub next to bed was unnecessary and old. Bathtub was dirty and old, service was slowwww. Walls were paper thin, we could hear everything going on in next room. Cancelled reservation and rebooked to another hotel after 1 night. Grounds were beautiful but rooms need major upgreay

Nice stay