The Borough

Terrible experience: cold showers (fixed about one hour later but too late for our timeline of events so we had to have ice cold showers - in December!!), faceless property without any staff on site, VERY noisy rooms (you can hear people walking and talking in adjacent rooms and upstairs) and to top it all off the maid walked in (we were still in bed) an hour before checkout time without even knocking on the door. Carpets in the hallways are very stained and look like a building site. Customer service has been very uncooperative and even implied we were lying, so we would highly recommend avoiding this brand of properties.

The property was easy to get to right next to the metro but still quiet. The bed was really comfortable . One thing to note that it’s shared bathroom the ad gave the impression that it was . It was still clean there were lots of towels and a robe and you can get other needed stuff. I had a great stay here

For a budget hotel it’s okay, however we paid for a king size bedroom which was additional cost and ended up with a twin room also there’s no air conditioning and if you leave window open it’s very noisy as you are facing all the extraction fans from the buildings around you so lots of mechanical noise. The rooms were good standard though and you are right by bough station so on balance was good but I would not fall for the kingsize bed room as it’s just a twin with beds pushed together.

We stayed on the second floor facing the street, very busy intersection and Borough station - very loud with street noises throughout the night. No lift which was tough but staff was great. Great beeakfastvpkacevroghtbnrcyvdoor!

Clean nice room comfortable bed, shared bathroom was a bit of a worry but turned out to be fine, can't really fault it, very central

Well that was painful. The people i spoke to were fine however the systems let them down as i could get in. 3 times i filled in my details to provide me with key pad info. I then phoned and again had to provide my details to access the hotel. I gave up and drove home

Then need to sort the key system out. It took the desk receptionist a couple of yours to get it, and we were locked out with no receptionist at midnight. Took a few phone calls to resolve. Room was uncomfortably hot.

Very well situated hotel near borough station. Room was small but everything we needed. We opted for an en-suite however there are some which use a communal bathroom- although still very pleasant and clean. There is a bit of traffic noise but to be expected for the location. Staff are very friendly and helpful although it is a self check in and out. All my information was provided to me as I needed it. I would consider this being my primary stay in London for any future visits.

This hotel is in a great location. Just renovated to a very high standard. Staff are lovely. Bourogh market is a short walk away and Tube station just next door. Fridge in room, teas and coffee. No elevator. Only issue is if your late checkout it’s £50 per hour. So be careful.

Do not stay here in spring summer or fall. It is far too hot in the rooms. They provided us with a fan but it was broken. There is no AC. We stayed one night and after no sleep and sweating all night we decided to go with another hotel with AC. The management was unhelpful and we could not get a refund for any of the remaining nights of our stay per their policy. Save yourself the trouble by skipping this place. We stayed at the best western which was far better. Rooms are extremely small and the shared bathroom was uncomfortable because people keep trying the door because there is no indication from the outside that the bathroom is in use. Only stay if you are okay with these conditions. The location is good but not at all worth the conditions. Will not stay here again and recommend avoiding if possible. They also do not have staff at the desk at all times so if you have a problem that can’t be fixed over the phone you have to wait until the next day.

Terrible experience: cold showers (fixed about one hour later but too late for our timeline of events so we had to have ice cold showers - in December!!), faceless property without any staff on site, VERY noisy rooms (you can hear people walking and talking in adjacent rooms and upstairs) and to top it all off the maid walked in (we were still in bed) an hour before checkout time without even knocking on the door. Carpets in the hallways are very stained and look like a building site. Customer service has been very uncooperative and even implied we were lying, so we would highly recommend avoiding this brand of properties.

Nice clean hotel in a great central location. Room was clean, bathroom was much nicer than comparable hotels I have stayed in.

Small but comfortable room, clean, smartly styled and fresh. Would I stay again - Yes

Very clean, comfortable and basic room/facilities. Shared bathrooms tidy and modern. Keyless door locks work well but does mean need phone at all times. It is a very basic room in a great location, exactly what I was after. Would recommend.

Rooms are shabby, shower plug hole was blocked / manky. No tv remote. No air-con, just a noisy fan. Not going back.

Terrible plugs in the room only one worked there was damp on the ceiling above are heads room looked nothing like the photos feel ripped off the floor was more comfortable then the bed found someone’s hair on the pillows off arrival the door lock was had no back exposing the inside of it the light above the bed was held on by a wire and tape bathing in the hallway was a mess

Place is overall a bit dirty and dark so the welcoming is not so great, dark carpets like look like they havent been deep cleaning or changed in ages. In our the drainage was also terrible, had to limit the shower use to a few minutes to prevent flooding water in the bathroom. The picutures given on this site definitely don't match the reality. I'm all good for things not living up to full expectations and staged photo shoots but this was a but much. We also came back to our room on one of the days to change for dinner and our rooms were being cleaned, it was almost 15 in the afternoon which seems a bit late to be doing that. maybe we are blind and couldnt find the do not disturb / no cleaning sign but would've used it.

It needs to be made clearer that the rooms are not En-Suite. The shower/toilet facilities were disgusting. I didn't stay in the room and actually paid for another hotel for the evening which indicates how bad it was

Great hotel. Great location. Friendly staff. Clean. Comfy bed. Smallish room but good for a short stay. Inner glazing helped with noise. Will be coming back.

Very central and thoroughly serviced during our stay. Staff were very friendly and available.

The TV did not work

We stayed on the second floor facing the street, very busy intersection and Borough station - very loud with street noises throughout the night. No lift which was tough but staff was great. Great beeakfastvpkacevroghtbnrcyvdoor!

I have stayed before and was content, however my most recent stay failed to meet expectations. Initially the online only check in didn't work, I was checked in but the code was invalid, needed to contact call centre for a new one to progress. Got into the room to find it very cold with both heaters unplugged. Then find TV missing the remote, Settled in to very cold bed, but mattress was very lumpy and uncomfortable. Had to queue for the shared showers in the morning and then when I got to the front there was no hot water. A cold shower after a cold night was rather unwelcome.

Great location, room a bit tired. Area was quite loud both externally and internally.

Very clean, a little noisy

This was a good value choice for a week in London. My room was spacious, clean, and well-appointed. The receptionist was particularly pleasant and helpful. However, the stairs were steep and the landings were in need of some care and attention.

Nice to be so close to the underground, quite the tiny room that doesn’t even really fit an open suitcase without blocking a major path in the room

Basic and clean but the heater in the room wasn’t working!

It was very clean and nice, only problem is I couldn’t sleep because a slight walk down the hall echoes to every room all the more people talking. But hey! For what it’s worth if you’re not light sleeper then worth it

Great hotel. Great location. Friendly staff. Clean. Comfy bed. Smallish room but good for a short stay. Inner glazing helped with noise. Will be coming back.

Terrible experience: cold showers (fixed about one hour later but too late for our timeline of events so we had to have ice cold showers - in December!!), faceless property without any staff on site, VERY noisy rooms (you can hear people walking and talking in adjacent rooms and upstairs) and to top it all off the maid walked in (we were still in bed) an hour before checkout time without even knocking on the door. Carpets in the hallways are very stained and look like a building site. Customer service has been very uncooperative and even implied we were lying, so we would highly recommend avoiding this brand of properties.

Bad bits: the floor boards!!!! If your lucky enough for your neighbours to not walk around in their rooms your ok. Mine came back at 3am upstairs and it sounded like they were in my room. I could also hear everything from next door. I was in room 105. Marks up the walls and the carpet especially by the sink (I believe was blood marks). As a single female I did not feel safe after 8pm when the reception closed. 4am the pub next door had its bottle bank emptied - bring ear plugs! I kept my curtains closed even in the day as the window backed out onto more rooms. The main light did not work so just had the bedside lamp and the plug in heater did not work - and we were due snow the night I stayed so used my coat over the duvet to keep warm. Good points: the lady on the desk was helpful in the evening to connect to the WiFi but in the morning she didn’t ask how my stay was or barely said goodbye. The bed was comfortable and a hairdryer was provided which was useful. There is also free tea and coffee but no cafe as stated on the website as far as I could find.

The staff was super friendly. It was a hassle free check-in by Doreen. Next door to the tube/metro.

Well that was painful. The people i spoke to were fine however the systems let them down as i could get in. 3 times i filled in my details to provide me with key pad info. I then phoned and again had to provide my details to access the hotel. I gave up and drove home

Then need to sort the key system out. It took the desk receptionist a couple of yours to get it, and we were locked out with no receptionist at midnight. Took a few phone calls to resolve. Room was uncomfortably hot.

Very well situated hotel near borough station. Room was small but everything we needed. We opted for an en-suite however there are some which use a communal bathroom- although still very pleasant and clean. There is a bit of traffic noise but to be expected for the location. Staff are very friendly and helpful although it is a self check in and out. All my information was provided to me as I needed it. I would consider this being my primary stay in London for any future visits.

The biggest problem is the front desk only opens during day time and there is no way to leave my luggage for storage when I check out.

Unmanned property. Check in was straightforward, but upon entering my room I discovered no towels. Difficult to address that when the property is unmanned. Never worth the £150 I paid in a million years.

Very central and thoroughly serviced during our stay. Staff were very friendly and available.

Room was small- didn’t realise had to share bathroom facilities. However, Eileen and Germaine made my day- went above and beyond to assist me. Amazing customer service!

Single room is small but clean and comfortable. Your getting location rather than size! It's good though. Easy check-in/out.

We stayed on the second floor facing the street, very busy intersection and Borough station - very loud with street noises throughout the night. No lift which was tough but staff was great. Great beeakfastvpkacevroghtbnrcyvdoor!

Nice clean hotel in a great central location. Room was clean, bathroom was much nicer than comparable hotels I have stayed in.

Convenient location

This property location was absolutely PERFECT! Walking distance from everything and public transportation conveniently just outside. There was renovation happening at the same time of my stay so my sleep was interrupted. The rooms are smaller than your average dorm and bathrooms are shared amongst the entire floor.

Excellent room and location very close to transport links and very nice pub next door all fine.

Very convenient

This hotel is in a great location. Just renovated to a very high standard. Staff are lovely. Bourogh market is a short walk away and Tube station just next door. Fridge in room, teas and coffee. No elevator. Only issue is if your late checkout it’s £50 per hour. So be careful.

Close to the metro.

Great location - close to tube, restaurants and pubs

We stayed on the second floor facing the street, very busy intersection and Borough station - very loud with street noises throughout the night. No lift which was tough but staff was great. Great beeakfastvpkacevroghtbnrcyvdoor!

My expectations based on other reviews were of something very basic, although the rooms are simply furnished there were nice touches such as the robe and slippers, ear plugs (although I didn’t need them despite being quite literally next door to the tune station), and non-dairy alternative milk for the provided tea and coffee. All the information I’d received prior to check in lead me to believe this was a reception free hotel but there was a desk and someone assisted with my check in. I couldn’t get my phone to scan with the door lock so had to type the code in each time but otherwise everything was nice and easy. There’s a few cafes and stuff within a couple of mins walk for breakfast

Excellent room and location very close to transport links and very nice pub next door all fine.

Place is overall a bit dirty and dark so the welcoming is not so great, dark carpets like look like they havent been deep cleaning or changed in ages. In our the drainage was also terrible, had to limit the shower use to a few minutes to prevent flooding water in the bathroom. The picutures given on this site definitely don't match the reality. I'm all good for things not living up to full expectations and staged photo shoots but this was a but much. We also came back to our room on one of the days to change for dinner and our rooms were being cleaned, it was almost 15 in the afternoon which seems a bit late to be doing that. maybe we are blind and couldnt find the do not disturb / no cleaning sign but would've used it.

Great location - close to tube, restaurants and pubs