Candlewood Suites Richmond North-Glen Allen by IHG

Insonorisation inexistante, niveau bruit très élevée (autoroute I-95 tres proche). Personnel incompétent et sans aucune formation .Communication impossible avec le gestionnaire et plusieurs tentatives a travers Expedia sans succès.

They overbooked and sold our room, room smelled like cigarettes, fridge smelled like rotten food room was dirty pull out bed in couch was broken

Upon arrival, they offered no early check-in, it was okay because we were there for a volleyball tournament and the place was packed. Other hotels have always allowed early check-in so was just disappointed. I can back around 30 minutes after the scheduled check-in time. Our room was still not ready, I was told they were behind with cleaning. So I missed part of the tournament waiting to get checked in. The room felt warm but I turn the AC on so to cool down. When we came back that night late, the tournament didn't end until after 10:30, the room reeked of marijuana, was not cool at all and the refrigerator was not cool. We figured since it was late, the room would cool down over night. At 2am we called the front desk and the phone just rang and rang. My son started having asthma issues as he's allergic to dogs and the room must not have been clean enough. We found out they allow dogs. I opened the window to try and get some air, messaged the desk and still no response. My daughter and son were sleeping and we had to be awake early the next day for the tournament so I didn't go downstairs to complain. We just suffered through the night. My son went to the Patient First the next morning to get an inhaler. All in all it was the worst experience I've ever had in a hotel. Think twice before booking...

The stay was fine, room was very nice.

Our room was clean and comfortable and I didn't realize we had a suite which also included a full size fridge, 2 stove top burners and a sink! We didn't use the stove but appreciated the fridge and sink. The bathroom was also super clean, shower strong water flow, and all in all, the room was perfect.