厄爾巴索機場美國長住套房飯店

The elevator was terrible, almost everyday stopped working. The only thing we liked was the breakfast and the guy who was there. The room was dirty and the shower had mold, when we told the housekeeper she told us that she could do anything about it, ir was not her department.

Wending mashine empty

It was clean and comfortable. Surprise to find there was no ice machine or breakfast.

Need my money back. Never got a room. Elevator was broken and they had no rooms available on the bottom floor. Can’t climb stairs as I am disabled.

Property is clean, staff were nice and attentive. When I booked this hotel on Expedia, airport shuttle was included, that was not the case. They don’t have a shuttle. Breakfast consisted of coffee, granola bars and a muffin.

We arrived after 9pm. Check in clerk was rude and brusque. In spite of being told I hade parked in the handicapped space right outside the office we were given the space furthest away on the highest floor and furthest from the elevator. There was nothing in the room, no coffees maker, cups, glasses. The microwave was inaccessible for me at 5’2”. I did not wish to call the front desk to deal with the rude clerk and request basic items at that hour. Our room reeked of cigarette smoke. But for the hour, I would have just gone elsewhere. This was by far the worst place I have ever stayed.

This hotel doesn't have an elevator so you need to lug your suitcases up a flight of stairs if you are on the second floor. Not impressed.

They DO NOT have an airport shuttle even tho the listing says they do. No ice. Dirty sink. Old and cracked tub and sink. Linen was clean and comfortable. Receptionist was fine enough. Breakfast was less than continental. Will not stay here again.

No ice machines at all on the premises. I asked upfront and they said to go to liquor store or convenience store down the street for ice. Room was ok. Shower got to warm at best. Not staying here again.

Solid two stars. Towels and linens weren’t very clean. Convenient location close to airport, but no shuttle available.

Furniture old and damage, carpet also old whit stain spots.

Black roaches

The bathroom was really bad when we got in it was stained with diarrhea

Room was clean, no issues with bugs or anything. Room was not cleaned during entire 4 week stay, unclear if I was supposed to request it or follow another process. Neighbors tended to be loud, with trash often found around the property.

Carpet was FILTHY, no in-room coffee, no trash bin in room, dark room, toilet wasn't clean and was very stained with feces, just disgusting overall

It was a very great location, the amenities worked. The only thing was the cleanliness, you can tell that they don’t take time in cleaning the rooms especially under the bed. I do recommend a thorough cleaning after every check out. There was left over popcorn on the floor from the last guest, also the tv sound would stop working if the volume was increased. Other than that it was a good stay, would stay again.

Clean room

Unclean room and restroom

Clean room, friendly and helpful staff

My stay was great.staff were very friendly, room was clean.

Climate control did not work well, and plumbing needed work: shower couldn’t be completely shut off, which wasted lots of water over time, and toilet wouldn’t flush if someone in a neighboring room was using their shower…But the staff was very pleasant and helpful, and the room very clean.

Wi-fi never worked.

The suite was nice but it didn’t have any cutlery,plates,or dishes. The front desk was out of any dishes. The beds and showers were good, and it was quiet considering it was close to the highway.

Love the property. Love that there was a kitchenette available to use. The only thing that was a little annoying was the toilet kept making this high pitch sound for a little then it finally stops before I went to sleep & the water from the tub was constantly running. Other than that it was a good stay. Definitely would use when I need it again.

The free breakfast was just some granola bars. The shower was constantly leaking water and was hard to turn on and off, it kept getting stuck.

Shower- too low water pressure- didn’t drain properly::breakfast consisted of coffee & old protein bar

It was cool for what it was worth. My door had a gap in it. Place was very outdated.

Nice spot, the room was large and the bed was comfortable.

The water on the shower would not close completely so it was always dripping and keep me waking up at night

Biggest issue I had was the bed. Not comfortable and squeaked even just by sitting on it

Did not provide a receipt after asking for one.

staff NOT friendly

Samuel took great care of me! And is a great host and hospitable!

Staff was amazing! Sam (manager) went above and beyond to help accommodate me! Will definitely be back!

Great and friendly staff!

Rude staff at night time, checked in about 11:45/12am. No breakfast only coffee and granola bar. Why mention there’s breakfast where’s there’s basically nothing.

The staff member behind the desk was not exactly friendly nor helpful. When it was time to check out, no one was at the front desk. We had to ask the maintenance guy to help us find the person in charge - and he did. When we asked for a receipt after checking out, the employee refused to provide one. The buttons on the remote control for the tv, were not working properly. And the carpet could be shampooed.

Originally I had two nights booked, but due to a flight delay in Newark I missed my connecting flight from Dallas to El Paso. I spoke with someone at Expedia who assured me they had spoken with someone at the hotel at that my reservation would be held until the next day. When I arrived, however, the staff informed me I was marked as a no show and would have to speak with Expedia. When I informed them I had already done so, they informed me the manager that the Expedia rep had spoken with wasn’t in that day and there was nothing they could do. Super unprofessional.

Rude and confusing front desk staff, I tried to extend my stay, she told me ro do it on line and when I did they got upset and told me wasn't going to help me I had to cancel and find a different hotel

Good proximity to the airport. The staff was nice, and the check in and out was fast and easy.

Easy AND fast access to The El Paso Airport

This is my go-to for events at the Starlight Center. To me, it's walkable; your mileage might vary. The Greek restaurant next door makes it worthwhile. The property felt safer than it has in the past.

Near the airport and affordable.

Close to the airport and with all the amenities for a long stay

close to many different fast food with walking 5 to 15 minutes

I like how close it is to the airport. It is noisy as we could hear people outside alllll night long.

Hotel is need of attention. Shower leaked all night and day. Location is shady. Won't stay with family, for a single night alone, maybe.

Great stay, great location.

Great place close to the airport. Full kitchen, clean, ac, and more tv channels than I have at home. Bus stop right across the street took me downtown. Walmart, movie theater and mall and other shopping in the nearby area. Perfect stay.

Exelent location

Breakfast consisted of coffee and a small muffin. I was expecting more. Not even fruit.

Breakfast no enough items

Nice place to stay. Breakfast just coffee, muffins, oatmeal

Property is clean, staff were nice and attentive. When I booked this hotel on Expedia, airport shuttle was included, that was not the case. They don’t have a shuttle. Breakfast consisted of coffee, granola bars and a muffin.

Rude staff at night time, checked in about 11:45/12am. No breakfast only coffee and granola bar. Why mention there’s breakfast where’s there’s basically nothing.

Everything was good only the breakfast Is so poor, Is only coffee, tea, granola bars and muffins. Thats all. Dont offer yogurth or fruit.

Ok stay, break fast was not even basic. Room was clean

They DO NOT have an airport shuttle even tho the listing says they do. No ice. Dirty sink. Old and cracked tub and sink. Linen was clean and comfortable. Receptionist was fine enough. Breakfast was less than continental. Will not stay here again.

The lobby needs some help. It's tiny and there's no breakfast. There was coffee and a granola bar. The rooms were spacious and for the most part clean. There were some interesting women doing laundry but other than that it was fine. Good for one night.

Continental breakfast was not as advertised a coffee and a power bar that sucked terrible I’ll stay where I stayed the week before less money they had eggs bacon sausage waffles the whole deal less money In this area extended stay sucked